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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
I use Payoneer for 1.5 years now and they are a professional company with great services that make us the freelancers receive our funds in an easy and secure way
Date of experience: June 19, 2018
Thank you so much! He has been so helpful. This review requirement is too long. 100 characters must be reduced because we contact customer support via chat to get quick solutions.
Date of experience: June 6, 2018
Professionals and always available in anything needed so far. Without waiting times and delays, they have given an immediate solution to whatever it took.
Date of experience: March 12, 2019
I've been using Payoneer since the last few years and I got to run everything smoothly. Sometimes, it takes time to get global payment but it's okay. I'm happy with their service.
Date of experience: February 22, 2021
I called the Payoneer customer support to resolve an issue with my account and it was done in no time at all. Thanks for being there for your customers in times such as this.
Date of experience: April 28, 2020
Fantastic help great patience by your people, wish all experiences would be the same. Helped me through my slow computer felt no pressure my goal was achieved many thanks again
Date of experience: May 28, 2018
Few years now with Payoneer and i never encountered any issues with online payments or cash withdrawal. The customer support is quiet helpful when needed too.
Date of experience: December 21, 2019
This service should be made more effective than it is currently. In that way, customers outside the USA would be able to easily access your customer care services.
Date of experience: December 20, 2019
Payoneer's customer service agent Sophia who attended to me today was very professional, polite and kind. The other ones I have spoken to before now did well too.
Date of experience: June 1, 2018
The management must absolutely study and understand Latin America's mailing address problem, in order to educate staff. You will loose lots of credibility in present situations.
Date of experience: December 28, 2019
Dear Nader N,
We are sorry to hear that your impression of Payoneer is not a good one, as this doesn't reflect the level of service that we're capable of providing.
We tried to find your account and could not. We'd like to hear more information about your experience. You are more than welcome to send us an inbox here or contact us via live chat, phone, or social media and provide us with your details, so we can further assist you.
We thank you for leaving and honest review and we aim to provide better quality assistance to you and all our clients.
Best,
The Payoneer Team
I can just say please keep improving in the quality of service and making everything more clear it is hard to find work and emails take a long time to get back if ur working everyday thanks
Date of experience: October 6, 2018
It is nice and heart warming cum unique solution providing services I received from you guys today. You actually made my day memorable. Thanks to Payoneer Team.
Date of experience: May 28, 2018
Waiting for just a couple of minutes, I was connected with a customer care agent. From exceptional communication to understanding my issue, everything excited me. Impressed.
Date of experience: April 6, 2020
Professional and to the point service and customer care. I did not wait in a queue before being served. Communication was very clear. Much appreciated.
Date of experience: September 7, 2018
Good service easy to use, I would recommend this site to anyone for royalty or publishing payouts,,, online and 24/7 emergency customer support is another great feature
Date of experience: September 16, 2018
I've been using Payoneer since 15 with no real problem. Whenever I get into an issue I simply call customer support and they always help me fix the issues
Date of experience: June 11, 2021
Bank transfers take one day, two at the most. Customer service is fast and professional. Cash at any auto-teller. Send money to friends with Payoneer. Great.
Date of experience: September 3, 2018
My customer care experience was excellent.
The application process could be explained a little better.?... as you make your way through, providing the information required.
Date of experience: November 13, 2019
Great customer support. They are quick, efficient & professional. Always helps me with any issues I have and help clarify any conflict. Thanks a lot :)
Date of experience: May 16, 2018
I have problems with my account. The person that answer was very helpful and professional. E-mail with link for new password will be sent in 1-2 working days, which is great too.
Date of experience: September 25, 2018
With payoneer, we are now able to receive and withdraw payment from US quickly, this helps a lot for my small business, and it is growing fast. Highly recommend!
Date of experience: September 18, 2018
Very smooth migration from my bank regular tasks.
We can be paid thru this way wherever we are, using the same card.
Fast, effective and simple to use. Cool!
Date of experience: June 21, 2018
Gill was very thorough and patient helping me get this issues regarding email and bank accounts updated.
Would recommend him as a great customer service rep.
Date of experience: May 23, 2019
They ask for tons of personal information and take forever to review it, never telling you if it's good or not. Their website is also a nightmare to navigate.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 30, 2021
Good service too bad the agents that attend your calls are not always clear or willing to help: ( but overall it is a good service have used this for over 5 years now and counting!
Date of experience: May 28, 2019
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Johnmark,
We would like to apologize for any inconvenience you might've had in regards to contacting our support center. We understand how frustrating it can be, trying to reach someone live so your issues can get resolved. By no means, are we trying to make things harder for clients like yourself. As Payoneer is an ever growing company, we are receiving large inquiries daily. Due to this, our customer care emails can take a while for a response time. We give our clients an estimated time frame of 3 to 5 business days for any inquires to be replied to. Although it is nowhere near where we want it to be, it is a start in the right direction. In such cases, if the request is an emergency, than we also have our two other support lines available; chats and phones. These are our most popular methods of communication. It ensures that not only do clients issues gets clarified but offered a solution on the spot.
However, we do understand that not everyone can have access or the funds to make an international call. This is why we also offer support via our social media channels ( Facebook & Twitter).
Do not worry, your feedback is very important to us. This will help our internal teams offer a better and quicker customer care service in the future.
Thank you,
Best,
The Payoneer Team