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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
Difficult to reach customer care. Also not easy to solve issues, which happen quite often. If you really have no other options, then can be considered.
Date of experience: November 12, 2020
Excellent call center service. Rea solved my enquiry in less than ten minutes. Super impressed! Great customer service is scarce these days. Thank you Payoneer. Keep up the good work.
Date of experience: November 18, 2020
I've been with Payoneer for many years and they've kept improving. They handled the Wirecard situation well and I'll definitely keep using their services.
Date of experience: July 1, 2020
I got my doubts solved out through Sophie, a very kind and smart person to give me an explanation about what is going on with the freezing of my earnings thanks
Date of experience: June 28, 2020
I am a professional freelance service for 2 yrs just link with Payoneer got received prepaid card. I hope as regards good services to continue in the future.
Date of experience: August 14, 2020
Payoneer offers a good payment solution service that I will recommend to freelancers... if they reduce the withdrawal cost would give them a five star
Date of experience: October 2, 2020
The representative took my request and made sure she addressed them in a calm, welcoming, and professional manner. This is really excellent customer service.
Date of experience: October 2, 2020
Funding own account is difficult for small business such as small wholesaler and retailer working offline. But they have some supplier from international locations.
Date of experience: January 28, 2020
My verification documents kept being rejected. I hope this time after calling Payoneer, things get sorted out. I am still waiting for the issue to be resolved.
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 15, 2021
Representative was patient and very polite and managed to resolve my issue swiftly. Thank you for your hard work, this is an amazing customer service.
Date of experience: August 12, 2021
I am very satisfied with payoneer. It's an amazing global payment platform and they are always on their heels to help you conquer any challenge. Well done Payoneer.
Date of experience: July 7, 2020
I have been using Payoneer since 3 years and it has one of the best International Payout service.
The customer care is extremely helpful.
A very hassle free platform.
Date of experience: August 16, 2021
I'm satisfied with their customer service. They solved my payment issue just within 15 minutes which was quick. Thank you, Payoneer for your good service.
Date of experience: November 26, 2020
It is a go to place for everyone doing business and making money online outside USA. It has help collect my pay monthly from Amazon for more than 5 years now.
Thanks.
Date of experience: July 30, 2020
Payoneer is a great app and an easy means to send money across the world with reasonable service fee per transaction. Fast and reliable.
Tho they can at time frustration with bureaucracy.
Date of experience: September 9, 2020
It has been well sometimes the actual problem is not tackled despite all efforts made by the customer representative. They need to contact others which also delays a lot in a queue.
Date of experience: December 3, 2018
For the most part it does what you expect. Along with having nice low fees. Although waiting times can feel a bit long sometimes especially waiting for approval on documents and information.
Date of experience: July 4, 2019
The point I would like to highlight that its pretty straight forward to your question which is very much time saving. I contacted twice and got my answer with in 2 minutes.
Date of experience: May 29, 2018
This makes managing my worldwide payments so much easier. My bank's foreign payment system is clunky, complicated and expensive - really impressed with Payoneer.
Date of experience: May 29, 2018
Payoneer provides a great service for payments with an easy and fast process. Its representatives are quite friendly and understanding. Thank you all.
Date of experience: February 24, 2021
Its been simple and easy to use. After having such a drama with currency transaction from major banks i used to use - breath of fresh air. Long it may continue.!
Thank you.
Date of experience: May 12, 2021
They've got a decent product offering but they really need to work on their customer journey and ease of use.
I personally feel transferwise maybe a more convenient and easy banking experience.
Date of experience: January 17, 2020
Hello Patrick,
We appreciate the honest review of our services. We are glad you are using our services to process any of your payments.
Rest assure, that our customer support center is open 24/7. This ensures that our clients get assistance any time of day. We apologize that if you have experience some delays in response to your inquiries.
We received many inquiries daily via email. We have to make respond to them as accurately as possible. We make sure that if the request needs to have other departments involved, it gets transferred correctly. If this is an emergency, we recommend you contact us via Phones or Chats. This will ensure your case gets handled with the highest priority possible and have a solution to any requests.
This feedback is important to us in providing better quality assistance. We would like to thank you for this.
Best,
The Payoneer Team.
This is one of the best payments solution service provider worldwide providing bank accounts in diverse currencies to customers irrespective of their locations.
Date of experience: June 17, 2019
I used payoneer for almost 3 years now all my direct payments for them were good, the problem was that i used payoneer as my main place to have my money, but thats when the problems begain. I sent my money that i had on my paypal account in order to have all of my money in one place, I used it for about a year when out of nowhere they hold my payment and send me to put information on the verification center but they never accepted the documents and now you might be asking yourself what information can they ask of paypal and thats where the problem lays, they asked me for url showing my ownership of company (of paypal?) I sent them the screenshot of my account even my payroll and they didnt accept the documents. At least i was able to cancel the payment and now i will be waiting to have my money back into my paypal account in 7- 10 days..
* Payoneer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 21, 2021
Dear Victor,
Thank you very much for your review. We regret to hear that you experienced difficulties receiving payments to your Payoneer account.
Please note that Payoneer operates in accordance with the international financial business regulations. This is why our system is set to automatically review payments from time to time. Usually when a payment is pending, it means that it has been stopped for a review with our payments department so that we make sure that it complies with the Terms and Conditions of our service. In this case you might find one or several requirements open in your account's Verification center.
We recommend that you provide the requirements as soon as possible so that we could review your payment timely. Once you have uploaded the requirements, please get in touch with us through our Support Center so that we could speed up payment verification for you. Please be assured that reviews like this are not going to happen every time you are receiving a payment.
We are constantly working to improve our customer service and truly appreciate your feedback. If you need our further assistance, please feel free to reach out to us through our Support Center.
We are always happy to help.
Best,
Anna from the Payoneer team
It was good and I wah updated throughly and my agent was nice and polite
Date of experience: July 24, 2024
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello Umar,
Thank you for providing an honest review of our services. We are glad that you have been enjoying our services so far. However, we understand that you been having issues trying to load funds into your account. Please be advised that self loading is not permitted, as this goes against our terms & conditions. This is to ensure that the platform we provide is safe and secure for all our users.
If you are looking to receive funds into your account, we have many options for you to do so. Since we are partners with many companies worldwide, you could either sign up through those partners (Airbnb, Upwork, Fiverr, etc). If you are working as an individual for a company, you can also provide them our Global Payment Service details. The Global Payment Service allows you to receive payments from the US, EU, UK and Japan as if you had a local bank account. Another option for you is if you send a payment request. If you are working for someone as a freelancer, you can send a payment request. Your client will have the option to pay you via credit card or eCheck. We recommend you get in contact with our support team. They will help you understand which of our services you already are enabled for and which services require some more documentation.
Your honest feedback is much appreciate and will help us improve our quality assistance to all our clients.
Best,
The Payoneer Team.