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Payoneer has a rating of 4.5 stars from 9,465 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Payoneer most frequently mention customer service, bank account, and long time. Payoneer ranks 1st among Money Transfer sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
1 reviews
What I liked the most is the follow-up call from their customer service to confirm whether or not my issue was resolved. They were nice and handled my problem professionally.
Date of experience: March 20, 2020
I've been using Payoneer for about a year now and it has been a great life saver. People at customer service are always very nice. I totally recommend this platform
Date of experience: December 6, 2019
Working with them for almost a year. Short period for a financial company, but in this time I was able to see their growth and improvement literally on my eyes!
Date of experience: May 24, 2020
I would never recommend anybody use this company. At this point they have stolen almost $1000 from me by changing credit card providers leaving me unable to access my money.
Date of experience: June 25, 2018
My account was hacked and they are recovering it and get all my money back. The take care of security issues. I really appreciate their willingness to help us.
Thanks
Date of experience: August 14, 2018
My issue resolved in few minutes, representative was so nice and had knowledge of everything which I was facing. He helped me out in smooth way. Thank you Payoneer :)
Date of experience: September 21, 2021
Because of Mica i will continue using Payoneer. She's so helpful. And made sure everything has been taken care of. Hope the comp will recognize you being a superb agent.
Date of experience: May 22, 2018
I just want to say... awesome experience with Payoneer customer service. The agent who received my call. She is very polite and solved my issue over the line. Really appreciated.
Date of experience: December 14, 2020
I would not be able to collect my payment from clients without Payoneer. I am glad that I came across the service as it makes life much easier for me.
Date of experience: May 8, 2020
Payoneer has provided me with excellent service! Agents are patient, clear and seek help when they do not have the answer.My payments are prompt with immediate notifications. Cant be happier.
Date of experience: December 1, 2020
I have being using payoneer for couple of time now, I think is one-of the best site for receiving money directly into your account
With their quick customer care response
Date of experience: January 28, 2020
I like how fast to talk with a rep if you have a concern. No long waiting on the phone. I haven't tried to receive payment via Payoneer but it seems most convenient and low cost.
Date of experience: October 31, 2018
Payoneer is great to do business with easy to transfer your money without of to worry and customer care help solve issues very fast they are a great online bank company from my experience so far
Date of experience: November 29, 2018
I love payoneer, as they've simplified my life, by giving me a virtual u. S bank account. They're customer service is also awesome, and you can also get paid by other companies in euro and gbp
Date of experience: June 26, 2018
I can't send payments through my account, Only I can be able to receive. This is absolute crap. You guys sent me some RBI guidelines etc., nobody has time to read that complete page and nobody understand it.
If I can be able to only receive, but I can't send, then there is no point of creating profile at all. All Indian customers should get off from your services because it's complete waste of time.
The same services are provided by PAYPAL. I can send and receive payments with just email ID in seconds. I wonder why you guys got so many rules but not for PAYPAL.
Unless you're a untrustworthy company, nobody set rules like that.
Thanks for wasting time and effort of mine. Discontinuing right away.
From now I CLEARLY DO NOT RECOMMEND PAYONEER TO ANY INDIAN / FOREIGN CLIENTS OF MINE.
Shut it before it run into losses.
Now I understood why PAYPAL is still No. 1.
Date of experience: February 18, 2019
Not Nice at all, why the hell did you make a minimum money request $50 it's killing me. I have projects with $20 so I cannot send invoices. Switch it back to $20 as it was.
Date of experience: May 10, 2018
They provided a good value, but there are some problems, like i want to open an account at Federal community savings BANK, They require to get paid at least 40$, but you must receive the payment from a company through GLOBAL PAYMENT SERVICE, while payments from MAKE A PAYMENT not counted. So what if i don't work with any company? That's a big problem.
Second, the fees related to cards are pretty high. You should consider this.
But overall Payoneer can be better than many banks
Date of experience: November 6, 2020
It was nicely and promptly attended, Hope the end result is as expected.
Date of experience: July 24, 2024
Payoneer is a good option for freelancers, provided you deliver all your pertaining documentation and keep a constant communication with support when needed, you will not have any issues.
Date of experience: November 22, 2019
Since I've started the whole process to become a cust with payoneer, they have been very professional every step of the way, answering all of my questions, and e-mails.
Date of experience: April 27, 2021
Excellent customer service handle my request with Great Care. Just the cost of replacement of lost card is costly. I'll be more careful for sure with it this time
Date of experience: October 9, 2018
Payoneer is the best alternative, solution for your needs.
Customer Service is also very professional and efficient. You don't need to wait so long for an answer or response.
Date of experience: November 26, 2019
This was a really good experience with Payoneer. I enjoyed talking to the lady and she helped me a great deal. Thank you very much for helping me today
Date of experience: May 25, 2018
Payoneer is the financial technology company empowering the world’s small and medium-sized businesses to transact, do business, and grow globally. Payoneer was founded in 2005 with the belief that talent is equally distributed, but opportunity is not. It is our mission to enable any entrepreneur and business anywhere to participate and succeed in an increasingly digital global economy. Since our founding, we have built a global financial stack that removes barriers and simplifies cross-border commerce. We make it easier for millions of SMBs, particularly in emerging markets, to connect to the global economy, pay and get paid, manage their funds across multiple currencies, and grow their businesses.
Hello, Devi
Thank you for your feedback. However, the main purpose of the Payoneer account is to receive payments, not to send those. The option to send is the additional service that we offer and it is a subject to availability.
The rules are followed for security purposes. As a regulated US company and online service, Payoneer must strictly comply with the rules and regulations imposed by the US government, MasterCard®, and our banks in order to secure the platform and funds which are going through the platform. In doing so, Payoneer does the necessary steps and collects the required information, ensuring the safety of all transactions done using Payoneer.
We strictly comply with KYC, OFAC, AML, and the requirements of the Bank Secrecy Act (BSA), and we are also certified at a Payment Card Industry (PCI) Level 1 Data Security Standard.
Payoneer's core obligations are to protect its clients' earnings and prevent money laundering, here is why we cannot process payments within seconds without proper verification and review.
We apologize for any inconvenience caused. Let us know in case if you will have any questions arising.
Best Wishes,
The Payoneer Team