I first learned about Pelican Parts from the Bimmerforums community way back in the early/mid 2000's. They were a great source for technical articles on how to do just about anything. They've also always been a great source for parts. As long as I drive something European, I'll go to Pelican.
Terrible customer service, moron employees. Do not shop here. They do not honor what they say. Their are several better options to get parts.
Quick, easy and intuitive website. Best pricing for my Mercedes parts.
Delivery and tracking made easy.
Will be my go to parts store in the future.
Great service very Knowledgeable and what I love most of all is good pricing, Outstanding customer service
The service i always get at Pelican Parts is always the best, i don't see how it could be any better, good parts,
Good price on parts, and Outstanding customer service, Thank you
I always find the products i need, they deliver fast and have a good price. The staff is highly professional and they reply very fast.
Recently I came in possession of a 2001 Boxster s and knew very little about Porsche. I did know they could be very expensive to maintain so I started reading what I could find on things that could go wrong. During my research I read an article on how the fuel pump relay could go out without any warning and it was advisable to have spares. So, I called Pelican Parts and one of their salesmen said they went out often and I should have at least two on hand. Not wanting to get stuck because of this I ordered two taking this salesmens word I would be sent the correct part. I also asked him where this relay was located. He said under the passenger seat and I would have to remove the seat to get to this relay. That didn't seem correct to me after I placed the order so I started looking into this so I would know where it really was if I did have to remove it. Of course I found out it was located in the foot well on the drivers side. Fast forward a few months and I did have a need to replace this relay. I used one of the two this Pelican parts guy said was the relay I needed but it did not work. I checked into the no of the relay and found out this sales person did not send me a fuel relay but instead a secondary air injector pump relay. Because of the total mis direction of this sales man I was stranded until I could get the correct relay. I guess this pelican parts salesman thought he would have some fun with his customer and screw me up and probably got a good laugh on my expense. This has caused me to have a very bad impression of Pelican Parts and not sure I could trust them again on any thing I might need to order from them again. I had ordered from them earlier and got what I ordered no problem. I guess this particular time I just got a bad salesman. Pelican Parts should make sure that all their salesmen should understand that their customers are their business. Without satisfied customers their is no Pelican Parts and no need for them.
Unsatisfied Customer
UPDATE 4/11/22
Fredrick,
Just checking in with you since I haven't heard back. I wanted to let you know that I am still here if you need anything.
ORIGINAL REPLY:
Hey Fredrick,
Thanks for stopping by and taking the time to leave a review. I am so sorry that the part was not correct for your Boxster S. It is a good idea to have a couple of these on hand and especially one if your glove compartment. It could mean the difference between needing a tow truck and driving home. I’m not sure what happened but the part number you needed was 996-615-101-00-M504. Our team is filled with knowledgeable Salespeople, but it looks like in this case they made human error. I tried looking for your order under the name in your review and via the part number from your picture. I was unable to find a match otherwise I would have called you personally. I would be more than happy to make sure we resolve this matter with you. If you don’t mind, would you shoot me an email or give me a ring? Once I get your order number pulled up, we can discuss options to make this right.
Thanks again for the feedback and I look forward to hopefully speaking to you soon.
Take Care,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com
I like this site very much. I think, it is the one of the best site.The quality of the product is the best.The price of the product is low.
I strongly recommend the Pelican Parts.
Great service. Great people. Great parts.
Greetings from Brazil.
Very good quality products, price is great. Service delivery and returns are easy.
Highly recommend!
Overview
Pelican Parts has a rating of 4.1 stars from 80 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pelican Parts most frequently mention and customer service. Pelican Parts ranks 37th among Auto Parts sites.
• We offer the most extensive and competitively priced selection of Genuine, OEM and aftermarket parts in the industry with over a million part numbers to help with maintenance, upgrades and hard-to-find parts.
• We provide a comprehensive selection of accessories including specialty gifts like keychains, posters and other fun stuff, car care, interior/exterior style finishes, garage gadgets, and thousands of tools.
• We produce and manage thousands of “how to” tech articles to help the DIY (do-it-yourself) enthusiast with their car projects. Our founder is a well-known published author of several car DIY books.
• Our sponsored community is one of the largest 500 communities in the world with tens of thousands of car enthusiasts visiting daily to help one another out, post their own cool projects, stories and classifieds.
We at Pelican believe the automobile provides wonderful opportunities to exercise our independence and spirit, to channel our creative expression working with our hands and minds together, even in this increasingly technological world. Everything we do is designed to give the car enthusiast an empowering and fulfilling experience to pursue their (and our) love of cars.
Specialties:
Engaging and empowering the community in the fulfillment of their automotive pursuits! We have committed to our customers to provide a platform that contains every technical resource, countless amounts of parts and accessories, and a community to socialize about our passion and yours.
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- Harbor City, CA
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Chance,
At Pelican Parts we offer a huge cataloged filled with over 2 million options for parts. We supply Genuine Parts, OE Supplier parts, High Performance brands, and several aftermarket options. For each of the brands we display a brand rating from 1 to 5 stars. The more stars a brand has indicates a higher quality and more reputable the manufacturer.
The reason for listing multiple options is that we want the customer to decide what type of part they need for a particular job. Some customers just want to get the car back on the road at the lowest cost. Others want to be sure the parts are purchased from a highly reputable OE Supplier. Warranty information on the parts that we sell are clearly listed in our “More Info” pages. The part that you ordered was from a 2 star brand and was ordered in June of 2018. We do offer a 2 year 24,000 mile warranty on that particular part.
I have left you a voicemail, DM’d you through SiteJabber, and have sent you an email. Please feel free to contact me at your earliest convenience and I would be happy to personally assist you with the warranty replacement. Thank you for leaving us a review and I am here ready to help when you have some time.
Warm Regards,
Michael Morita | Vice President of eCommerce
Pelican Parts LLC.
1600 240th Street | Harbor City, CA 90710 | USA
Office: 310-626-8765 x320 | Fax: 310-626-8764
Email: mmorita@pelicanparts.com