I was not able to track my package and customer service replied "It takes some time to update your tracking information online and we have urged the shipping side to update it asap, please don't worry." Once received, I was not satisfied with the product and requested a refund. I was told "Sorry to tell you that we don't provide return shipping labels currently" and was offered $11 to keep the dress, and when I insisted on a full refund, I was offered $14. I have never had to "bargain" for a refund and honestly, I would NEVER order from them again. Hopefully, this will help potential clients of having to go through a similar nightmare of an experience.

Was apprehensive ordering from a site l didn't know and thought being in NSW Australia, my order might take ages to arrive. Ordered 18 Dec and arrived 29th. Five tops are all as pictured, fit well and are good quality. I am probably between a 10 and 12, ordered small which is a close fit.

Super easy I have been looking for a few days for dresses and these caught my eye and I had to try I am praying they fit as this is my first time trying. The website was beautiful although a little clunky with a new window popping up every time I clicked on something so then it was hard to tell if everything I selected was in my cart. But it worked out in the end and I pray the dresses fit me

I received my order and the one dress I was able to get on but it was difficult to remove... and the one other one after trying on I don't like very much its too long and feels a bit frumpy

To make a long story short, the dress we ordered was at least 2 sizes smaller than advertised and took forever to be delivered. When we finally got the dress and it didn't fit, I emailed the company to return it, they wanted to give me a $6 refund for a $30 dress and have me keep the dress (that nobody in my house or group of friends can use). So I decided to return it. They gave me the return address, and I paid $7 to mail it back to them. When they received it, they sent me an email stating that it was received outside of the 15-day return window and now they will only refund me $16. So, I paid $37.00 for a dress that was returned for $16. What a joke! Definitely will keep my money and not buy cheap dresses from this place again.

Hard to know if the dress measurements are of the dress itself or of the person to buy it. It would be helpful if the reviewers stated their measurements, at least of bust, and the size they found acceptable.
I am 5 ft 8 in tall, 35.5 x 30x39.5 inches. A size Medium worked for me in this style.

The dresses do not fit and I have not been told how to return them.

My items didn't fit properly, so I emailed them to return the items and they are just hanging on to my money as if it were their own. I paid over $100.00 and they said we will give you $28.00 back. I finally got them to send me back $60.00 but they would not give me back all my money. Very very bad experience. Would not recommend anyone to buy off of their website.

Shopping was easy and I got the clothes in record time. Typically I am a 4/6 and a S/M, I ordered a size large denim skirt (bc i didn't want it to be too short) and I can't even get it on. I also ordered loose and flowy pants, and they are disgustingly tight, lol. Not keeping anything and unfortunately probably won't come back because 100% of the items I tried didn't work, especially when I sized up.

Dress was supposed to fit a size M 8/10 and I am only a B cup, size 7 and it was so tight in the chest and back I couldn't move my arms or get it on or off easily. When it was supposed to be a little big. Dress was translucent as well and when I contacted them to return it the girl who answers named Rachel tells you you can't have a full refund and they do not want the dress back. Only offered $22 about half of what I paid and these dresses aren't cheap they're almost $50 a piece, definitely not worth the money. Paid $12 for the dress to be mailed back anyway since I can't wear it.

I had a lot of difficulty setting up my account. It said there was a problem, but didn't tell me what the problem was or how to correct it. Used trial and error until I got it right. Then it seemed to get stuck in shipping mode for a long time. Glad I was not in a hurry.

"Petallush has a consumer rating of 4.61 stars from 2,646 reviews indicating that most customers are generally satisfied with their purchases."

Nope.
Nearly all of reviews are about the offer of cute dresses and (mostly) positive shopping/ordering experience. No actual reviews of said "cute dresses" as customers are still waiting for their orders. Very fishy...

The clothing was cheaply made and sizing was much too small. Tried to make a return and they make the process nearly impossible. Finally agreed to a 70% refund and have yet to see it. Currently disputing the charges with PayPal.

This company has the worse customer service I have ever dealt with. I recently received an order and 3 of the 5 items ordered were huge. I typically order a small or a medium and 3 items from my order were much larger than a medium. When I contacted customer service, J (first initial of rep) proceeded to tell me that each item on their website has a size guide. What! Then when I informed J. That I was returning the items she replied "if you INSIST on returning the items". What do you mean insist! I reviewed the return policy prior to placing my order, so of course I am going to return the items that did not fit. Why would I keep items that do not fit me and the items are not a typical medium.

It was easy to order but be aware the dress I bought was listed at $44.00 but when it came to pay it was $77.00. It's listed in American amount then changed over to Canadian. The $77.00 was a bit much but because I promised it to my granddaughter I went through with the purchase. But told her to be aware that the price is different for Canada.

Bought a maxi ivory with delicate flower patter which fit perfectly and will be worn to upcoming wedding. The shirt I purchased did not fit, the arms to tight. Emailed for a return and pleasantly surprised at the quick response. Very professional and willing to work with you on returning alternatives. Highly recommend Petallush.

I got a dress, a sweater, a shirt and a skirt. I loved everything except the shirt. Didn't like how it flared out at the bottom, but it wasn't ugly! It just didn't look right on me. But the sweater is so incredibly cozy! I wore it all the time for the remainder of our winter season.

Ordering seemed simple, and having the measurements were great, however when I received the product it was of very poor quality. The fabric was terrible.

This is obviously a Chinese company because the sizes are so small compared to American sizes. I am 133 pounds and wear a medium and sometimes a large. I got the large, and even saw the bust size on the site, but it was way too small. It also said it was a cotton dress--and that is the reason I bought it because I hate polyester--but it is really all polyester. Wow that is really deceptive. Plus I had to pay around $10 shipping to get it to me, and $15 to ship it back! That is $25 total in shipping for a dress that was $39. Ridiculous! I will stick to Amazon and other sites that offer free shipping and free returns next time!

Ive always shopped at your online store. Its been a while...and we are back! Looking forward to my new modest dresses I purchased :)

The dresses were very nice and as described. Very happy with the quality and fit.