Typically, I do not write negative reviews, but I only received half of my shipment and have been waiting a week for a response after filling out a "Contact Us" message on the website. One of the dresses I received was exactly what I wanted, but the other was the same size, (a small); and my husband was laughing because it was so huge, it looked like I was wearing an oversized bed sheet in it. I would rate the remaining two dresses, (and they look promisingly cute); but I can't because I haven't seen them. I hope other people have better experiences because these dresses DO look genuinely adorable online.

There's something "off" about this merchant. They don't provide a return label. They offer money if you don't return the items. Who does that? The merchandise goes to a nondescript building in an industrial area of Queens, NY. I did not feel good about sending the package there but good old UPS made sure it got there quickly. I still don't have a refund and it's been a few weeks. To avoid this hassle avoid this website.

I purchased a few dresses back in March. By the time I received my order, half of the dresses were missing. When I reached out to customer service they told me they wanted me to handle it with the post office. This has been a four month long nightmare. I am out $200 and petallush has not helped me at all. I would not order from them ever again. What I did receive was cheaply made and nothing like the pictures.

It is easy to view the dresses. Checkout was easy
My dress came today. It is cute but there are permanent wrinkles from how it was packed to ship. I washed and dried it on delicate to see if the wrinkles would come out. They don't. I am very disappointed and will not shop there again.

Overall the site was easy to navigate. Unfortunately, the site said free shipping over $99. There was no code so assumed this would be taken off automatically. No info about any of the incentives. Clicking on the sale just takes you to shopping. No shipping discount showed on the receipt despite charging 1-1/2 times the qualifying amount. However, I did receive everything very quickly which I appreciate and the quality of the products was first rate.

Their product was not as pictured on the website and then when I try to return their return process is lengthy, complicated and honestly scammy. They offer you all kinds of partial refunds or store credit but won't just give you your money back. I would never work with them again and don't trust the website based on their product descriptions.

The dress is darling but it is way too small! I can't even get it over my chest area. I ordered a size larger because I thought it might run small and it is way too tight for me! I am so disappointed. How do I return it?

This company has a horrible return policy, which they do not make known on their website. They say you can get a refund within 30 days of receiving the product, and to contact customer service, but they only refund half of the price of the item. The item did not fit and the color was off when received. They are not upfront about their return policy. Buyer beware!

Worse quality, customer service, and return policy than SHEIN but for triple the cost! The dress was being advertised to me constantly so I bit the bullet and spent the $60. It took two weeks to arrive, and it's a different color (yellowish instead of white), and looks like a loose Little House on the Prairie dress, not the fitted dress in the ad. (I ordered a small and am 5'3" 133lbs. Mediums tend to fit me well but wanted it fitted. It's a tent)

Trying to return it I had to comment on FB to get a response to my email (which is their return process). I've gotten two emails now haggling with me instead of just letting me return the dress. Never ever buying from them again!

I bought 4 dresses for my girls and one came in the wrong size. Not only would they not let me return the dress for the right size they wouldn't refund my money. After a month of dealing with their customer service I finally settled for a half refund, which they never refunded! It's been a bad enough experience that I'll never be back. It's a shame that their return process is so terrible!

I just have not had a good experience. I was offered a cash return of $35 on a purchase of $115. The refund I was issued took 2 months to arrive. And at the bank it said Paris FR. Like you are faking you are in france. Why? Be straight. I mostly hated the fabrics and the fits of everything I ordered... This company does not work for me. Good luck Singapore.

I ordered a dress online and it not only arrived after the event, when it arrived it was the wrong colour. Impossible to get in touch with these guys if there is an issue. I have tried to use their service email to reach out with no response. I have messaged them on Facebook and other platforms there is no customer service number. I would not recommend ordering anything from this company.

Our apartment # was left off our address, so delivery was delayed and only happened after catching the postman a few days later. I ordered an XL size and it is still a little snug, especially in the sleeves.

First it takes weeks for your order to arrive, then the quality was really bad. Paper thin, see through and much smaller than regular sizing.

Then when you try to return, they spend a week trying to bargain with you to keep it for a small fraction return.

For Canadian customers, they ship out of Ontario but require you to return via NY which will cost a lot more than regular shipping which they do not pay.

Now to make it within my 30 day window I'd have to express ship which will cost the price of the clothes.

Do yourself a favour and order directly from SHEIN, at least they do free shipping and returns, clothes are a much better quality.

I find descriptions, sizes and fabrics weird and not fully honest. Some of the dresses were okay but I specifically looked for natural fibers as almost everything is polyester and not very good quality.

I have followed the website instructions about returning an item. I have not had any response to either of the two emails I sent, per the online directions. The dress is lovely, but two sizes smaller than the size chart indicates. I don't want to pay for an item that does not fit, and am frustrated that it seems as though the company is unwilling to honour their own Return Policy.

I wrote a review several months ago on two dresses that I bought off of this site. To summarize that review, the company wouldn't let me return the dresses, and, only after several messages of me insisting that I wanted my money back, offered to give me half of what I paid and to keep the dresses. It's been 8 months and I haven't gotten any money back. I didn't even try to message them about it because I knew it would just be one huge mess. I am beyond disappointed with this company and just wasted $80 on their cheap products.
Do not recommend!

It was fairly easy to navigate the site. I guess we'll see if they are the quality I'm hoping for. The styles are modest, which I love. There's always a risk ordering online, will they fit well or not. In my case three of the four items I ordered are a little too small. I'm going to try to exchange them for a larger size.

I've ordered a few dresses and a sweater from Petallush this year and I love them all! They're so comfortable and beautiful, and a lot of the dresses have pockets! The sizing charts are very useful in finding the right size and have never led me astray. My Black Friday order had a much longer delivery time than usual but it was likely just because of so many packages being shipped around Christmastime.

I like the clarity, but on my phone, I can't see the review details for each product.

After ordering- I have not received anything and it has not shipped in a week and a half. I'm concerned about clothes quality of product if this is starting quality from this business.