business logo of Petallush

Petallush

petallush.com
casual, lounge womenAge 26-45
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About the Business

Shop Trendy Women's Fashion at petallush. Discover the latest dresses, tops, bottoms, swimwears. Enjoy the cheap discounted prices, we ship worldwide.


petallush.com
Hong Kong
Petallush is part of Leadbon International Co., Limited
Founded in 2019
Clothing item from PetallushFashion apparel by PetallushMerchandise from Petallush clothing linePetallush fashion product

Business Highlights

General

Parent Company: Leadbon International Co., Limited
Year Founded: 2019
Target Gender: women

Shipping

Shipping Cost: $9.99
Free Shipping: no
Shipped From: USA

Returns

Return Policy: not free
Return Instructions: all return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL)

Customer Service

Support Channels: messenger, email
Support Email: service@petallush.com

Payment Options

Payment Methods: card payments, PayPal, financing
Buy Now Pay Later: Afterpay

How would you rate Petallush?
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Reviews Summary

Petallush has a rating of 3.3 stars from 417 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Petallush most frequently mention good quality, larger size and timely manner. Petallush ranks 73rd among Women's Clothing sites.

service
184
value
68
shipping
70
returns
73
quality
369
This company does not typically respond to reviews

Instant Feedback

6,421 reviews
Massachusetts
1 review
0 helpful votes
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Dress
August 23, 2022
Updated review

The dresses look nise, but I haven't tried them yet, when I'll receive it I'll rate you.The dress is ok but it has a brown stain on it. So I don't know if I'll able to wash it off. So I dont think Ill wear it. This was my first order and last..

Date of experience: July 24, 2022

The dresses look nise, but I haven't tried them yet,...
August 9, 2022
Previous review

The dresses look nise, but I haven't tried them yet, when I'll receive it I'll rate you.

Date of experience: July 10, 2022
Michigan
1 review
0 helpful votes
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Inconsistent sizing
September 7, 2021

I ordered several dresses of the same size. Some dresses were true to size, some were way too big, and some were way too tight. Overall the sizing was very inconsistent and customer service was not helpful in the return process.

Date of experience: August 8, 2021
Minnesota
1 review
0 helpful votes
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Good online service
August 13, 2024

It was quickly done online. It was in good package when arrived. But wrong color

Date of experience: August 3, 2024
PetalLush S. Petallush Rep
9 months ago

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
If you have any questions about your order, please contact us via email at service@petallush.com.
Have a great day!

Australia
1 review
0 helpful votes
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The style of clothing is beautiful and the easy use of the site. I received confirmation of the order by email then once the order was completed and ready for dispatch, I received another email to say the order was on the way. I also received an email asking if I received the order that arrived the next day.

Date of experience: September 5, 2023
California
1 review
0 helpful votes
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Bummed
October 30, 2022
Updated review

Didn't feel confident when I placed the order. I didn't pay with PayPal but that's who I received the order confirmation from. Skeptical when I received an email asking if I received my order and to contact customer service if I don't receive it in 24-48 hours. Reviews weren't helpful and sizing could be more complete. Unfortunately everything was two sizes too small

Date of experience: September 30, 2022

Reviews weren't helpful and sizing could be more complete
October 18, 2022
Previous review

Reviews weren't helpful and sizing could be more complete

Date of experience: September 18, 2022
Utah
1 review
3 helpful votes
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False advertising!
July 15, 2022

I ordered 11 of the Short Sleeve V- Neck Ruffle Maxi Dress for my bridesmaids (copycat of the bohme willa ruffle dress) and I was so excited about it because they were cheap and had very positive reviews on their website. Upon receiving them, they were nothing like what was advertised on their site. They were totally see-through and the fabric was super cheap. I sent in a complaint and tried to put a review on their website and they immediately changed the picture on the site to better reflect the quality of it and denied my review submission. They still made me pay for the return after trying to convince me that the problem was a missing slip (that obviously was not included and did not go with the dress at all). This is the definition of a skeezy site.

I'll attach pictures of the original ad, what I got, and what they changed it to as well as the slip they wanted to send.

Original ad. Cute, not see-through, shiny, good quality
The quality of dress I received. Not just a little bit see-through
Ad after my review. Can see her undergarments now. Fabric looks thinner and cheaper, less shiny
Date of experience: June 15, 2022
Ohio
1 review
0 helpful votes
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Sizing is way off
May 14, 2022
Updated review

I ordered two dresses, with the sizes based on the measurements provided for each dress. Both of the dresses are much too big. And now I have the hassle of having to return them, not to mention having to pay for return shipping. I am going to take the matter up with both Petallush and my credit card company. This is so wrong.

Date of experience: April 14, 2022

Everything went fine
April 7, 2022
Previous review

Everything went fine

Date of experience: April 7, 2022
Minnesota
1 review
0 helpful votes
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Dresses
June 5, 2023
Updated review

Hope to get them! I am still waiting to see them. Hope I get them in time for the event I bought them for. Please look into why I have not received them. Please contact me. I have been billed for them.

Date of experience: May 6, 2023

Great Selection!
April 26, 2023
Previous review

Great Selection!

Date of experience: April 26, 2023
Minnesota
1 review
0 helpful votes
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Didn't fit. Requested refund
September 14, 2024

Cute clothes but did not fit. Am requesting option one refund of 50%

Date of experience: September 4, 2024
Arkansas
2 reviews
0 helpful votes
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Ordered 4 items and only 1 item fit. The midi-dresses were too long so I requested return information. It took several emails and several days to receive return instructions. Petallush kept making offers of partial refunds and letting me keep the merchandise. I didn't want to keep clothing I will not wear. They will not reimburse me for shipping the merchandise to me and I had to pay $23 to ship the items back. Very dissatisfied with the difficulty and expense of working with Petallush.

Date of experience: July 31, 2023
Michigan
1 review
0 helpful votes
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Bad customer service
August 27, 2021

I ordered 4 dresses from petallush.com, all XS. I received the products, 2 fits ok, 2 of them are large. I couldn't return the dresses because they accept returns in 15 days. The products came from directly China with DHL, it is weird, too. Overall bad experience!

Date of experience: July 28, 2021
Washington
1 review
1 helpful vote
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I ordered three dress from this website and waited a month for them to come in. When they did, the quality of the dresses were TERRIBLE. They were cheaply made, didn't fit measurements, and were practically see-through. When I emailed customer service to ask for a full return/refund, they let me know a few days later that they do not issue returns. I let them know that I did not want to keep the dresses, and that I wanted a full refund for them, but instead they said I could keep the dresses and that they would give me half of the price of the merchandise. I accepted their offer, since they hadn't given me any other options. It's been a week since that email was sent to me and I have yet to receive the refund. Had I known their return policy was this complicated, I would not have ordered. Unfortunately, I will not be ordering from this website any more.

Date of experience: August 4, 2023
Australia
1 review
0 helpful votes
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Good experience
November 7, 2022

Sizing was a little random as I am usually a small but my favourite outfit was a medium and the one I have to return was too large in the small. The models used on the site are petite so it didnt feel like a real womans sizing and hard to compare. Postage was expensive and even worse now I have to return an item. Lets see how we go with trying to return. I would like to try and purchase more from the site so I can work out what works for me. I did like that service was prompt and there were follow up emails to make sure I received my order.

Date of experience: November 7, 2022
New York
1 review
0 helpful votes
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Darling shirt
September 11, 2024
Updated review

Shipping is to much If you only need one item. :( We wish you offered lower shipping.

Date of experience: September 1, 2024
PetalLush S. Petallush Rep
8 months ago

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
Due to our high shipping costs, the shipping fee is temporarily set at this rate. We appreciate your understanding. If you're looking for a more cost-effective option, consider purchasing additional items, as we offer free shipping on orders over $149.
Have a great day!


Shipping is to much If you only need one item
August 3, 2024
Previous review

Shipping is to much If you only need one item. :(

Date of experience: July 24, 2024
Utah
1 review
0 helpful votes
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Terrible with returns
February 1, 2024

Terrible company! I had to return my dresses to Petallush. At first they tried to negotiate for me to keep the dresses for partial in store credit. I finally persuaded them I really did want a refund. I followed their instructions for returns and provided them a tracking number. They verified they received the tracking number. After I realized I hadn't received a refund from them, I reached out to request my refund. They ignored each of the emails I sent about not receiving my refund. I never received the refund and even paid for the shipping to send the dresses back! This company has the worst customer service and they don't even have a phone number to call them at. So frustrating!

Date of experience: January 25, 2024
New York
1 review
0 helpful votes
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Never received my package! After many attempts & trips to the local post office (which told me the package went back to the original sender) pedal lush could have cared less!

Date of experience: August 21, 2024
Pennsylvania
1 review
0 helpful votes
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Be aware!
April 28, 2022

Please be aware that if you return anything, they will charge you for their shipping cost. Not only do you pay the return shipping, they will then dock off the price for their original shipping to you. In other words, If you paid 10.00 for shipping it to you, when they return it they will not return the full amount you paid! They will dock off that original shipping price. So if you paid $60 for you purchase they will only return $50. I was so disappointed!
They aren't bad in communicating by email, but they are not clear on refunds! I expected a full refund since I very carefully followed their instructions - including paying for the return shipping. I never expected them to take advantage and dock their shipping off as well.

Date of experience: March 29, 2022
Indiana
1 review
0 helpful votes
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Beautiful but not for me
August 8, 2024

Love the variety. But the dresses run very long and rather large

Date of experience: July 29, 2024
Michigan
1 review
0 helpful votes
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In complete order
November 18, 2024

I only received one of the two dresses I ordered. It's disappointing.

Date of experience: November 8, 2024
Colorado
1 review
0 helpful votes
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Plusses and minuses
August 8, 2024

You didn't accept Discover. I had a hard time finding the dress again.

Date of experience: July 29, 2024
PetalLush S. Petallush Rep
9 months ago

Thanks for your comment. We apologize for the inconvenience this issue has caused you.
On the payment page of our website, it is clearly stated that we currently accept only three types of credit cards and do not accept Discover at this time. If you have any questions about your order, please contact us via email at service@petallush.com.
Have a great day!