Pigeonly

I thought I would give this service a try using their $0.99 trial and then trying their other services that promised ease of use and affordability. Instead, they have charged us multiple times and their response time is very slow. In one month they have charged us almost $150! Even after informing them of the erroneous charges, they continued charging us multiple times! They sent a feedback link with two buttons - one says "you're doing great" and the other says "I have complaints" When you click on the first link it takes you to this online survey. When you click on the second link for complaints it says the page is not accepting new responses. How sneaky! Now I wish I had read more reviews before providing my information to these people. STAY AWAY IS RIGHT!

One I hate the fact that you have to wait for one order to finish before starting another. Two I think it takes too long. My order was processed in like 4-5 -days and then another 5-5 for arrival too long in my opinion. Especially since I got the premium. And last but certainly not least actually this is the one that I'm most mad about you have to pay $19.99 per inmate. I thought omce buying this I could writer and send pics to more than one inmate considering my bf and brother are both locked up
So not worth it dissatisfied to say the least.

My aunt hasn't received the letter yet, but if this works it will be life changing. We're in the middle of a pandemic and I am trying not to expose myself, but it's very important to me that my aunt knows how much we all love her and support her. I love the idea of being able to send cards and pictures. One thing I've struggled with in the past is finding holiday cards that the jail won't send back. The fact that Pigeonly sends only to inmates gives me hope that the cards won't be tossed.

I was not going to write a review, but people do need to know what to expect. There is not a lot of options out there unfortunately. The product was pretty good, but sometimes there would be double or triple transactions on your card started happing. This was happing since I got my account back in 2017. Be warn that you will be charged more than once for you subscription, so check your bank account frequently. Yes, you will get a refund once they are done with their investigation. That's not the best part! 10 months after I cancelled my subscription, you are not allowed to delete account or the card, I get charged for a subscription! Good luck everyone!

As a friend of mine was incarcerated a few months ago i began looking for a convenient way to keep in touch and settled on pigeonly with its slick looking website and seemingly inexpensive service. What i discovered was that its all smoke and mirrors. Not only was it extremely deceptive in its claims of sending unlimited photos and postcards and letters, it never delivered any of the items i tried sending and continues to bill my credit card three months later despite cancelling in the first week.

I originally posted a sh! Tty review but I've decided to edit it.
I've had a few problems regarding money being taken out my account unauthorised. While it's frustrating (I was left with nothing in my account this month), Pigeonly DOES deal with these requests quite quick. It can take upto 7 days for it all to be investigated & the money put back in my account, however Pigeonly has it sorted within 3 days or so.
So while it's a negative experience regarding money, it IS dealt with swiftly.

If you use this service don't put your card on file for automatic payments because they will withdraw your monthly payment amount several times and it takes forever to get your money reimbursed! I have had this problem several times and it still happens. They have taken at least three payments within a month. I've complained and now I'm canceling my subscription. Oh yeah! It will not allow you to delete your card from your account so they can just boll you when they get ready!

Approximately every 4-6 months I get double billed and then my rates go up. This month I was billed $39.99 (mysteriously increased from $29.97) 9 days early on November 18th and then billed $39.99 AGAIN on November 21st. I got a text saying my communications were "paused" due to payment. I called right away and got a closed recording. I then sent an email voicing my frustration and stating I am filing a complaint with the Bureau of Prisons. Someone called me back in less than 5 minutes. HOWEVER, the rep had the audacity to say I needed to make a payment. Yep, I went off. I told her Pigeonly owed me a refund and she started acting like it was my fault and used the phrase "What you need to do...". Nope! I did what I was supposed to do. I made certain funds were available to cover my account. Now what I AM GOING TO DO is start by contacting the Bureau of Prisons to see who I file my complaint with. I will also be contacting th FCC since this is a communications network.

Essentially a scam site. 1. First red flag, you HAVE TO set up a recurring charge on your credit card. 2. It might work for some prisoners who have to make expensive long distance calls to home and family, but it is useless for local call prisoners. But they don't tell you this on their web site. 3. I could not find a way online to cancel my account once I had initiated it. I had call an agent to cancel. We'll see if this even works. Otherwise I'll need to dispute the charges on my upcoming credit card statements. 4. To find out how the operating procedure for initiating the prisoner calls I had to go to a third party site on Youtube and that's where I realized Pigeonly was only useful if the prisoners had to make expensive long distance calls from a Federal prisoner. Really sleazy site.

Please be careful with this company $60.00 of unwanted charges and it continues. Once your in you are in until you shut down your bank account. They use overseas Indian customer service reps. Absolutely no supervisors or management. If you have been charged after requesting a refund please contact me at *******@gmail.com we will be filing a class action lawsuit against this company. Please make sure you make them email you while your on the phone. Make sure the email explains that you will be receiving a refund. Be sure to record all phone calls. Check your state wire tap laws before recording. My state has a one party consent wire tap law. So I can legally record all phone calls made to pigeonly. Don't just close your bank account, allow them to continue to illegally charge you. The more they charge the better our lawsuit.