It was easy to setup and get started. Once account was set up I was able to start writing letters and get my account setp up to receieve calls
I have used systems like this before citytelecoin was easier and a lot more affeciant to use in my opinion
Hello Cora,
I am so sorry to hear that you have had such hard time navigating through the website. Customer satisfaction is a number one priority for all of us, and I am deeply sorry that you were unable to understand our page. We appreciate you letting us know about your negative experience and hope that you come back to try out our services. We now have a bundle subscription that includes all of our services. If you need anymore information please do not hesitate to give us a call.
Phoney is the best nice word I can use. I lost money and no refund. Stay away or get ripped off!
Hello Lisa and thank you for the feedback. We regret your stance towards our company but do have a customer satisfaction, money-back guarantee policy in place in such instances. Feel free to contact an Account Manager M-F 6-6 8003239895 in order to discuss in detail how we would be better able to serve you. Thank you.
DO NOT USE THIS SERVICE. I CANCELLED IN AUGUST AND HAVE BEEN CHARGED 4 TIMES AFTER AND THEY WONT STOP.
Hello Maggie, Thank you for reaching out and bringing this to our attention. We take every claim of unauthorized charges very seriously and make every effort to rectify the situation. Due to the complicated and sensitive nature of your account it would be best handled via phone. Please call us at your earliest convenience, 1-800-323-9895 Monday to Friday 6am-6pm
This is a very easy and convienent way to communicate. I probly wouldn't write as much if I had to use the old paper and pen way
Hello Tiffany, thank you for the feedback and we love the fact you are satisfied with our services. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars of your account in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Letter still hasnt Arrived but maybe hopefully it will I never knew you could get E letters in county
Hello Johnathon. Thanks for the feedback. The standard transit times for letters are 3-5 business days. Feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895. We will be happy to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Unless you have money to throw away for a lifetime DO NOT SIGN UP DO NOT GIVE YOUR INFORMATION! Theres no place to delete your card information which they will use for no matter how long you have not had an active acount for! I wonder if its even a real person you speak to over email for customer service. They will charge you randomely whenever they feel sometimes more than monthly and when they say youll get a refund and theyll delete your information so it doesnt happen again they still charge doing nothing about the matter. Theifs. Id find a different way to make things cheaper and more convenient unless you have cash to literally throw away forever! Beyond upset! This site shouldnt even be a thing! Been charged $52 in two weeks and havent even had an active account for TWO YEARS! Tell us all why nobody has the option to be in charge of their own debit/credit cards on this site?! SCAM! Bet you wont allow this up either. I wouldnt even give this a one star but looks like you have to.
Hello Sarah,
Please contact us at 10800. 323. 9895 if you're having issues with our services. We will be more than glad to help you and to discuss with you this matter. Thank you and keep safe!
With pigeonly its easier than ever to get in contact with my boyfriend during these hard times...
Thank you so much for your kind words, Kendra. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you. We look forward to speaking with you again in the future!
I was alil confuse but then when my inmate called me i was statified and happy w what i paid you guys are a perfect company i highly wld recomend
I love it!, helps a lot with lower rates, a great way so save some money when you most need it!
This is so easy to send pictures or letters to a loved one for a low price I absolutely love it!
Gave me a way to inform my loved one I put Time on my phone for him to call me when I wasn't able to and he didn't know I put money on the phone
I enjoy using this system it makes it easy to stay in touch. I actually figured out sending photos
Just learning just signed up, hoping to figure it out quickly to get this show on the road already!
Hello Megan,
We are delighted that you are a customer of Pigeonly. I can provide you some information about the subscription you signed up for. It is a bundle subscription including Photos, Phone Service, Postcards, Articles, Letters, & Greeting cards. You are able to go online on our website from your phone, tablet or computer and select a service to send to your inmate. Pigeonly has in house shipping so customers don't have to worry about shipping anything out. Pigeonly has same day shipping-meaning it will be printed within 24hrs and sent to the mail office the same day, but delivery can take 3-5 business days to reach inmates, and this does not include screening time. If you have any other questions please give us a call at (800) 323-9895 M-F 6:00 AM-6:00 PM PST.
Pigeon gave me a good deal not only could I write letters I could send photos for the best price I'm so happy I'm using Pigeon.
Hello Michelle,
Thanks for leaving us such a wonderful review. We are glad that you loved our services, and our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing.
I LOVE THIS SITE ITS SO EASY AND HAS VERY REASONING PRICES. ALL I HAVE TO DO IS A FEW CLICKS AND SUBMIT I LOVE IT
So easy to send photos to my friend!
9 photos and a little message to spoil him.
Thank you Pigeonly
Best app to stay in touch with inmates it lets you send letters, pictures, postcards and even call
Hi Ruby, thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 star as we strive to provide just that for all our customers. We Look forward to speaking to you again. Best Wishes.
Fast reliable & worth every penny…no other service beats pigeonly…
Hello Cheryl, thank you for your review. We are so happy to hear you are enjoying the services!
A little slow, some things I didn't understand and there's still something in process so far...
Hello Valeria. Thanks for the feedback. The normal delivery time on any fulfillment product is 3-5 business days. If you ever need assistance feel free to call an Account Manager, M-S 6-4 P.ST. At (800) 323-9895 in order to discuss the particulars in full detail and get your issue resolved as soon as possible. Thank you and stay well.
Overview
Pigeonly has a rating of 2.9 stars from 1,018 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Pigeonly most frequently mention customer service, credit card and bank account. Pigeonly ranks 3rd among Directories sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much we appreciate your wonderful review Alizua! We try to make our page and services as easy and as affordable as possible so you can enjoy contacting your loved one!