• PlayerAuctions

PlayerAuctions

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Overview

PlayerAuctions has a rating of 4.5 stars from 2,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 97.8%
Positive
577
Neutral
0
Negative
13
301
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How would you rate PlayerAuctions?
Top Positive Review

“Some concerns at the start but all went well.”

Russell S.
10/17/24

Got nervous at the beginning but thanks to the site's staff and the seller's replies I understood what was going on. Shortly after payment I also received the order. It pays to check the delivery times of sellers because this can be anywhere from 30 minutes to a full day. Partly my fault for ignoring that.

Top Critical Review

“Scammers liars and theives”

Corby R.
6/2/24

This website, and its staff, are liars and thieves. I have been a seller on the platform for 10 years and they are the most incompetent website Ive used. You are much better off going to eldorado.gg or g2g.com

Reviews (2,816)

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Reviews that mention popular keywords

player auctions (142) credit card (69) customer support (74) customer service (149) phone number (24) game accounts (38) trading site (26)
Thumbnail of user jamesh1159
Australia
1 review
5 helpful votes
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November 25th, 2018

Don't trust PlayerAuctions - they will always favour the seller - even when they sell you stolen accounts with evidence. Their insurance is a scam to make extra money. I have lost on two transactions so far and they always favour the seller no matter what the evidence. They get a fee from your payment and they charge a bigger fee to the seller. Stay away from this site, I have been a member for years and lately they have turned against buyers.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello James,

I'm very sorry to see that your OSRS order has turned out like this. I checked on your ticket and I saw your statement that the seller provided a replacement account with an email that starts with a number --- I checked the chatlogs to try finding the conversation but there wasn't any. Chances are you talked outside of the PlayerAuctions messenger.

I have now put a hold on the seller's payment to give you more time to submit evidence. Please note that we found no insurance was purchased for this, and as such we cannot provide you a refund for this, but through the previous mediation process and by holding your seller's payment, we can at least provide support in handling this situation.

If you have any questions, please use the Q&A form here so we can assist you, James. Again, apologies for the inconvenience.

Best regards,
Richard

Thumbnail of user jolenem20
South Africa
1 review
6 helpful votes
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May 12th, 2019

Well this is my first time buying here, seller turned out to be a fraud and scam artist. Took advantage of me, I am a single mom and I provided the site with the proof that what she advertised and what she supposedly sent was was not the same thing and guess what they backed her 100%. So never buy anything from here its bad, as there is zero buyer protection.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello, Jolene,

Thank you for sharing your thoughts, and I am sorry to hear about the inconvenience. I checked on the logs and the reason the case was closed in favor of your seller is because I'm afraid our team was unable to receive compelling evidence from you. Please note that even if you bought insurance, in order to validate user claims we would require substantial evidence from users, as noted in the disclaimer here: https://i.imgur.com/xuvAhYo.png

Please write to us at support@playerauctions.zendesk.com in case you have any other questions, Jolene.

Best regards,
Richard

Thumbnail of user damondb
Tennessee
1 review
0 helpful votes
  • Send Message
June 20th, 2014
Verified purchase

Buying is usually a pretty easy task on PA. Every once in a while it will take a bit to verify payment or something, no big deal. I recently tried to sell an account and every time I would fill everything out I would get the "an error has occurred" type message. This is a waste of my time and effort, I had to go another route which I really hated because it didn't feel safe.

Thumbnail of user nicholasl509
California
1 review
0 helpful votes
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October 27th, 2022
Verified purchase

Great prices but the fact that I have to send an email verification using a CC with my name on it after I have done it 3 times before is just ridiculous. I will go somewhere else from now on. I just want something quick and easy without having to send emails with my ID and CC statements over and over again. I even have the 2 step verification on my account. Other than that it's great.

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Nicholas,

I apologize for the repeated instances of verification. It should only be done once per payment/card. If it keeps happening, it's probably due to using Google Pay which assigns a randomized card number for every purchase. Verifying your card directly (and completely, ensuring all requirements are sent) will ensure the verification status stays.

If you need help with the payment process and have questions about this, please let me know and perhaps I can help.

Outside of this, thank you for appreciating the order and I hope you enjoy the purchases, Nicholas.:)

Regards,
Richard

Thumbnail of user nassera10
Oman
1 review
4 helpful votes
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June 22nd, 2017

After 1 month since i issued reclamation and contacting with the support ( 1 reply every week) and investigating with me they say "we are unable to determine that the seller is responsible for the loss of access to your account. " very very bad support and non can help me they also ignored my pm in facebook. I dont know really what to do.

My order id: *******
I paid 350$ and no refund till now. Never going to buy in this website.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Nasser!

I regret to hear that you haven't received any response to your claims yet. I would like to help you with this issue. Can you provide me the order ID and your email address so I can look into this for you?

Please reply through private message for confidentiality of your information.

Looking forward to your response and I hope we can resolve this matter as soon as possible. Thank you!

Thumbnail of user stefanm118
Georgia
1 review
11 helpful votes
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October 15th, 2021
Verified purchase

Step 1: jump thru hoops to buy
Step 2: get verified to buy
Step 3: buy
Step 4: wait for payment verification
Step 5: never get it and cancel

I stared at my phone for 30 mins before placing my order knowing this was a stupid mistake based on the negative reviews lately. Give or take 3 hours later here I am. Should have listened

Go to g2g. 10 mins or less and your taken care of. I actually feel sorry for the sellers here

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Stefan,

You probably misunderstood what happened or might have missed our agent's reply:

-----

Thank you for sending your documents.

We have reviewed the documents you attached and noticed that some of it did not meet our requirements. Thus, we need you to send another photo of the following:

1. A clear photo of you or “Selfie” while holding your government-issued identification document, as proof of ownership. Your face must not be blocked and should be clearly identifiable and please make sure that the details on the ID are readable in the photo.

If you have any additional questions, please reply to this email.

-----

This was sent; we needed a revised copy of your selfie. The rest of your documents were actually good to go and we just needed that.

Best regards,
Richard

Thumbnail of user tylerj10
Hawaii
1 review
3 helpful votes
  • Send Message
December 31st, 2014
Verified purchase

Atrocious customer service. Payment has been withdrawn via Paypal, however transaction still remains at "Verifying Payment" Customer support was contacted on four different occasions in an attempt to resolve the issue. Requested to have the transaction refunded, and the customer support representative went silent, and proceeded to leave the live chat approximately 20 minutes later. Seven hours after playing the order, it still remains unresolved, and refund has been unprocessed. Escalated to a dispute through paypal, if left unresolved, will escalate. HIGHLY advised to avoid this company. I will not be a returning customer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jackm634
New Zealand
1 review
4 helpful votes
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May 13th, 2020

So far it's taken five hours and forty minutes for them to 1) look at a screenshot with my bank details and 2) look at a picture of my card. They apparently need to do this to make sure i am the cardholder, fair enough, bit outdated but okay. However the communication has been completely terrible from the start, i am apparently in a queue for my documents to be seen by the "compliance" team. I have seen other people wait 24+ hours so i am not optimistic. I can safely say i will never use this company ever again.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Jack,

As per checking, the order is already canceled and I'm sorry you eventually had to do it. We work on a queue and we have to check on payments for first time or returning customers but once this is done, the payment account should be good to go for succeeding orders. If you'd like to skip this step on a possible next attempt, I can recommend using crypto as it skips the verification process.

Best,
Richard

Thumbnail of user joeyd206
Denmark
1 review
0 helpful votes
  • Send Message
March 6th, 2024
Verified purchase

Got something for FF XIV and the order was accurate. Seller updated me with every step and it closed just fine - no issues. Thank you!

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thanks a lot for the positive order confirmation, Joey!

Thumbnail of user garyp64
Spain
3 reviews
6 helpful votes
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November 22nd, 2015

Beware with this site. They ask/require A LOT of information to secure their transactions. A lot of sensitive information is requested by their authentication dept. This is WAY too much. I've done many sites with simple 2 step authentication. But these guys are over the top. In this day and age of identity theft and scams, this could be a night mare if they're ever compromised. I found them not really concerned and overly cautious. Maybe their paranoid speaks for itself and they're under constant scams. Beware.

Tip for consumers:
Beware the information you send them

Products used:
none, I immediately deleted my account

Service
Value
Thumbnail of user scotts244
California
1 review
10 helpful votes
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February 23rd, 2017

Bought an account, unfortunately the seller recovered it. Thankfully, I also purchased sale insurance, and was hopeful credit would be compensated for my loss. I submitted a reclamation form, and I waited for more than one month, and got no response from them. In addition, they also ended up closing my reclamation regarding the account, with no compensation whatsoever. So, my money is essentially gone. Also, the same account was relisted on the website as well! Unacceptable; terrible company and will never do business with them again.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Scott,

I'm sorry you feel that way, I know the trading of accounts is a very big deal. I would like to see what I and my team can do for you.

With regards to "no response", could you kindly send me a private message with your Order ID and PlayerAuctions username so that I can look into it?

And if the account was re-listed, please let me know the URL of the new offer as well. We don't allow reclamation or unauthorized reselling, and if the seller has violated all these things (taking down our site's reputation in the process), then he should no longer be allowed to stay on PlayerAuctions.

I look forward to your PM and I hope you can give PlayerAuctions another chance!

Thanks,
Lei
Customer Support Manager at PlayerAuctions

Thumbnail of user josephp118
Idaho
1 review
1 helpful vote
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November 24th, 2017

Been at it for over two weeks now trying to be paid through PayPal. Same story. A carbon copy response that the payment was declined. And you won't be informed of this unless you actually open a ticket and ask.

I checked my Paypal account. I've contacted Paypal. The account is fine. And there is NO indication of an attempted payment from PlayerAuctions.

So now, I've setup an account with Skrill to try getting paid through them. Player Auctions may be an okay place to purchase goods and services. But I will definitely avoid using it as a seller.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Joseph,

We apologize for the inconvenience that this has caused you.

I am positive that you'll be receiving your payment soonest and we'd be glad to assist you on making it happen. I sent you a PM on what we can do to get this sorted as soon as possible. I know how much this concerns to you that is why I am here to help you until this gets sorted.

We appreciate all your effort in contacting us.

Regards,
Krys

Thumbnail of user zachw52
California
1 review
0 helpful votes
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May 18th, 2020

Amazing service with Playerauctions.
They always deliver fast and to my satisfaction, they are fast and professional.
On top of that, their verification are intense and make me feel comfortable making future purchases.

10/10 will use again

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you very much for the positive feedback and for appreciating our verification process, Zach! We're really grateful and we hope you enjoy your order. :)

Thumbnail of user alexw972
Canada
1 review
0 helpful votes
  • Send Message
March 28th, 2022
Verified purchase

Have been a customer with playerauctions for almost a decade now and have been a verified member since the beginning. Trying to make an order with my verified credit card that I've been using for many years. These orders are being flagged for "verification" without any justification or reasoning. Then being stronghold-ed by their compliance team to jump through various hoops providing multiple pictures of IDs, facial pictures etc... They will continue to do this even though the account is already verified. This is suppose to be a one-time verification yet they will continue flagging your account then FORCE you to continue to send selfie pics, picture of IDs and credit cards and stronghold you. If you do not comply or play nice or question them in anyway they will immediately cancel the order and you'll be stuck with a pending transaction on your credit card.

Tip for consumers:
Unless you plan to use their payment options which do not require verification such as crypto but incur a higher transaction fee I strongly urge you to avoid as they will make you jump through multiple hoops requiring you to take multiple selfies, pictures of your personal IDs, credit cards multiple times without question.

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Alex,

I'm sorry if you had to go through verification multiple times. You are right that this should only be done once per payment account. The reason you are asked to do this again is because there is a change with the payment information. For example, even if you use the same card you used before to pay, but now it's behind something like Skrill, it is still treated as a new payment account so it will require verification.

I apologize again for the hassle. Please double-check your email/tickets for the same approved payment account and use that in the future. Kindly note that Google Pay creates a randomized number every usage so that doesn't apply. I recommend using card payment directly; once that is verified, you should be good to go.

Best regards,
Richard

Thumbnail of user markieg1
Philippines
1 review
0 helpful votes
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October 17th, 2022
Verified purchase

Decided to buy a cheap account to test the waters and after having my payment approved, the order was communicated to me and through a few messages we finalized the email settings. I am now playing with the account. All told it took 1+ hour but delivery was much quicker (which is what their delivery guarantee could of been about anyway). Happy with the service and I am easily giving them 5 stars. Good day.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you so much for the wonderful feedback and for the trust, Markie.

Thumbnail of user stevenm2427
Philippines
1 review
0 helpful votes
  • Send Message
October 27th, 2022
Verified purchase

I advocate the need for sites like this because you no longer have to deal with anonymous people and risk your money being taken. Here sellers are just business oriented and will get what you need. When you need it. It honestly fantastic for a gamer like me who has lost so much time due to RL woes.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Many thanks for the awesome feedback, Steven; this is one of the things we set out to do and we're honored by your appreciation.

Thumbnail of user dereky3
Massachusetts
1 review
6 helpful votes
  • Send Message
June 10th, 2015

I bought a $300 account through their website(Playerauctions). 1-2 months later the account was reclaimed and i started a support ticket with them. I had chats and conversations back and fourth from their "support team" for a good 1 month. The results: they said they would take "appropriate action against that seller" because he failed to follow up on my dispute. However, nothing happened. My $300 that i spent was not refunded and i was not given any credit either back onto my account. So i came out losing $300 and getting no account. "Worlds safest account seller and buying"? NOPE. STAY AWAY!

Thumbnail of user brysonm5
North Carolina
1 review
1 helpful vote
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September 23rd, 2018

Player Auctions is a great website to buy game accounts and so much more. The buying process puts me at ease because they have various verification processes to make sure nothing goes wrong in between. If something does go wrong, you have a chance to dispute the situation as well. I would recommend this website to anyone looking to buy in-game currency or accounts.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you very much for the detailed and well-thought out review, Bryson! This will be helpful for future buyers and sellers on our site. Have a good day! :)

Thumbnail of user danielr40
North Carolina
1 review
3 helpful votes
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April 23rd, 2014

I have been doing business there for over 5 years now. I buy and sell accounts and game currency. They are completely legit. Problems can take longer to resolve than I would like but they do get resolved in a reasonable amount of time. Like less than a week. Don't know why they have such a low rating then they provide an outstanding service.

Thumbnail of user jackt78
GB
2 reviews
5 helpful votes
  • Send Message
August 10th, 2017

Bought an account with insurance back at the start of June, it got recovered by the owner a week later. I have tried submitting cases with PlayerAuctions but not receiving any update. Very unhappy with the service, i'm now $55 out of pocket.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Jack T.,

I am sorry to hear about what happened to your account. Due to the number of ticket and cases our Reclamation team are reviewing it may take time for them to respond.

I would like to help you with the issue. Can you please provide me with your Order ID thru private message so that I may check?

I will be waiting for your response.

Kind Regards,
Bernadette

Thumbnail of user jackh460
Australia
1 review
0 helpful votes
  • Send Message
July 4th, 2020

I have had some problems with extra charges and not getting a refund but all in all it is a great place to buy accounts IF you choose a seller that sends the information instantly.

You also must make sure the listing isn't taken already or else you'll have to go through a head mess to get your payment back because it gets taken even though the listing has been sold already.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you for the kind and detailed feedback, as well as for extending your patience with the system, Jack! We're really grateful. Thank you as well for sharing these tips, these will be of great help to any buyers reading your post. Much appreciated! :)

Thumbnail of user johnv33
Wisconsin
1 review
3 helpful votes
  • Send Message
June 5th, 2014
Verified purchase

Overall, I've been very satisfied. The site has the best variety of league of legends accounts and reliable customer service.

However, the site can be very buggy at times (I often have to use multiple browsers in order to get certain features to work. Ordering with paypal doesn't work in chrome, sorting accounts doesn't work properly in firefox, etc.), grammar/spelling mistakes are common, and email formatting is often screwed up. I would love if these things could be improved.

Thumbnail of user chrysw
Canada
1 review
1 helpful vote
  • Send Message
January 15th, 2015
Verified purchase

Order placed and delivered in under 5 minutes. No hassles, no headaches. Only thing worth mentioning was the fact that I needed to give my mobile phone number to receive a PIN to authenticate my account, but it panned out just fine. Would recommend to a friend.

Thumbnail of user timj96
Netherlands
1 review
6 helpful votes
  • Send Message
January 24th, 2018

Bought a league of legends account for 100 dollars which is quite the amount for a league account so decided to take insurance for another 5 dollars. This account got retrieved by its original owner so I contacted the support staff and provided them with all the information needed. They quickly closed the ticket when I didn't respond 3 emails later within 24 hours. Made another ticket immediately but never heard from them again.

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello there, Tim,

We're very sorry for what happened with your LOL account. I have sent you a private message which contains a compensation for you. I understand that this has been incredibly difficult for you and even though we can no longer issue you an outright refund since the case is already lost, we hope we can make it up to you with the compensation we've just sent. If you have any questions, feel free to write back to my PM to you, and I'll happily oblige.

Kind regards,
Richard

Thumbnail of user curtw16
Canada
1 review
1 helpful vote
  • Send Message
January 14th, 2018

This stupid site has so much security I entered the correct charge on my CC to verify I was the owner after sitting on the phone with my cc company for 15 minutes. The answer was not accepted because I did not enter a 0 before the decimal. So how many of there up to $1 charges do I have to eat before I am allowed to actually use their pay site? No thanks I'll take my business elsewhere. They want nazi security that makes it impossible to use or force me to spend half my day on the phone to check charge after charge... not for me. I just wish I could delete my account at player auctions.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello there, Curt,

I'm very sorry for the experience you had with our payment verification. The initial charge on the credit card was meant to validate the payment method, and the following steps were meant to establish your identity with us. We're very sorry if you found it to be too strict, but we do through that process for your security to ensure that nobody else can use your payment in the event of an account hijack.

In case you change your mind and decide to order again, let us know and we'll be more than happy to do what we can in order to make your transaction successful and hassle-free. I will be sending you a PM so you can write back to us for any questions or concerns. My apologies for the inconvenience, Curt.

Kind regards,
Richard

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From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).

Business History

PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.

Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.

At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.

Company Representative

Thumbnail of user playera1
PlayerAuctions T.
Support and Safety Management
Typically responds within 2 hours
Support and Safety Management at PlayerAuctions. Kindly send us an email at support@playerauctions.com for order-related and account-related concerns.

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