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    PlayerAuctions

PlayerAuctions

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Overview

PlayerAuctions has a rating of 4.5 stars from 2,816 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch, and long time. PlayerAuctions ranks 1st among Virtual Goods sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 hours

Positive reviews (last 12 months): 97.8%
Positive
576
Neutral
0
Negative
13
View ratings trends
301
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How would you rate PlayerAuctions?
Top Positive Review

“Some concerns at the start but all went well.”

Russell S.
10/17/24

Got nervous at the beginning but thanks to the site's staff and the seller's replies I understood what was going on. Shortly after payment I also received the order. It pays to check the delivery times of sellers because this can be anywhere from 30 minutes to a full day. Partly my fault for ignoring that.

See positive reviews
Top Critical Review

“Scammers liars and theives”

Corby R.
6/2/24

This website, and its staff, are liars and thieves. I have been a seller on the platform for 10 years and they are the most incompetent website Ive used. You are much better off going to eldorado.gg or g2g.com

See critical reviews

Reviews (2,816)

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Reviews that mention popular keywords

player auctions (142) credit card (69) customer support (74) customer service (149) phone number (24) game accounts (38) trading site (26)
Thumbnail of user taran23
Australia
1 review
4 helpful votes
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July 29th, 2018

I bought a runescape account off PA from "denisjchavez". He recovered the account after a week. After looking back at his feedback he has done this to others, but its hard to gauge as feedback doesn't seem to be able to be edited after it has already been submitted. So this guy has 99% seller rating, wow right? Wrong. After looking at all his feedback he clearly is reselling the same accounts. Hell he is selling the account he recovered off me right now! I put through a dispute and the process was absolute crap but i managed to get my refund. What i dont get is how a person like this can be continued to trade and scam on the site without being reprimanded by PA. Fix your damn site PA, let buyers/sellers edit feedback, because this guy would have 0% rating if every person he has probably traded with could edit their feedback rating.

Tip for consumers:
Do not use it

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Tara,

I am very sorry that we require a statement from the game publisher for your case. We have been asking this for game account reclamation cases and a lot of our buyers are able to take advantage of their insurance this way. We also cannot provide support on how to go through a game publisher's dispute system as their policies change over time. If you have other concerns, please contact us again and we will do our best to assist.

UPDATE: You need to contact the publisher of the game where your purchased account is playable on (either through email or their dispute system; I'm sorry but we cannot provide support on this) and ask for the status of the account. Compelling evidence for the case comes in the form of an email statement from them where they state the status of your account ("this game account was recovered by the original owner"); It looks something like this: https://i.imgur.com/0YZRhOv.png

Best regards,
Richard

Thumbnail of user agnieszkak13
New York
1 review
8 helpful votes
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July 9th, 2018

Probably the only secure and free of scammers site on the internet when it comes to purchases of online goods. I'm pretty shocked with the negative opinions but it's probably due to the fact that always that 1% that is dissatisfied shouts the loudest lol. I both buy and sell there and highly recommend to anyone!

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Value
Shipping
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Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thanks so much for the kind thoughts, Agnieszka!

Thumbnail of user yoavd
Israel
1 review
2 helpful votes
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May 24th, 2022
Verified purchase

Bad feeling from first moment. Went through KYC process like a medium size company, great service when needed to take my money and then needed to chase unsuccessfully the account i purchased who was not delivered. 4 days - numerous emails and messages to both playerauctions and seller with no results. When they need your money, they answer on the spot, when you write them you havnt received what you purchased for 4 days now, they ask you to contact seller who doesn't bother to reply. Shame on this site.

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Shipping
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Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Yoav,

The transaction process is entirely between the buyer (you) and the seller. If the seller is unresponsive, that is what the dispute system is for so you can be able to ask for refund. PlayerAuctions is not involved with the seller's delivery time and response timing, but we provide you, as a buyer, the opportunity to ask for a refund in case the order gets stalled. It's also not true that 4 days lapsed. Right after you mentioned this order, our agent replied after 2 minutes.

Regards,
Richard

Thumbnail of user ec385
Australia
1 review
0 helpful votes
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October 11th, 2022
Verified purchase

I had to do payment verification after i did everything asked and was told it was done it took hours for it to be updated absolute joke they just stopped responding and never helped answer the questions they just said the same thing over and over

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Shipping
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Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi EC,

I'm terribly sorry but we will have to refund you on this order; we sent a notification in ticket 1144564 to inform you that there was a problem with receiving your payment. This was voided and you will be fully and automatically refunded. I sincerely apologize again.

Rest assured, your verification status remains. As long as you use the same verified payment, you should no longer need to verify again in case you'd like to purchase again.

Best regards,
Richard

Thumbnail of user pennyj130
Philippines
1 review
0 helpful votes
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October 18th, 2022
Verified purchase

Trustworthy, discreet, and affordable is how I'd describe my purchase from these guys. I noticed their not really selling so instead people come to the site so the feedback is for both the guy who sold to me and the site. Thankfully tho both fulfilled their end properly without any issues...

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you very much for the positive feedback for us and for the seller, Penny.

Thumbnail of user danieli201
New York
1 review
0 helpful votes
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December 26th, 2020

I have already sent in my photos of my identification and everything else required, however it said my order would be confirmed in a few minutes and it has been almost 3 hours. If a representative could please respond to this with some insight about my order that would be great...

* PlayerAuctions attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user nikolait8
Philippines
1 review
0 helpful votes
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January 30th, 2023
Verified purchase

Easy to understand process and organized from start to finish. Seller basically took rein of everything and I simply had to confirm a few things and set the place. And that was it, boom, gold delivered.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you very much for the kind and nice review, Nikolai.

Thumbnail of user alessioa6
Italy
1 review
5 helpful votes
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November 12th, 2015

I bought an account one month ago. The account was banished, i lost 360euro, and player auction, not reply to me from 7 days and more, surprise, they suspended my account. Is a web scam, don't give money to this site

Thumbnail of user elib98
South Carolina
3 reviews
6 helpful votes
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December 4th, 2022

Your Order ID ******* requires verification

I sent in my ID without any information covered except for the ID number and barcode at the bottom which they said to do in their email and they said "Please do not cover the details with watermarks.
If you have any additional questions, please reply to this email." and did not verify my account.

Tip for consumers:
They scammed me and stole my Personal Information. Do not buy from here.

Products used:
They scammed me.

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Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Eli,

I'm very sorry but payment documents with watermarks are not allowed. We need pictures in unedited form. You were not scammed; the information requested is to validate your identity and ownership of the payment account being used to avoid fraud.

If you have any further questions or concerns, please let us know.

Regards,
Richard

Thumbnail of user ryanw21
Australia
2 reviews
1 helpful vote
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February 24th, 2014

Worst customer service out of all the mmo sites. No buying protection even though they charge you to insure the purchase. When it comes time to make a claim on the insurance they automatically reject it.

Thumbnail of user seang18
West Virginia
1 review
4 helpful votes
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June 21st, 2014
Verified purchase

Excellent and fast service. The transaction was exactly what i ordered and delivery was way faster than I was expecting even though it said "Fast Delivery". Thank you so much; I will be a returning customer

Thumbnail of user jakef45
California
1 review
2 helpful votes
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December 10th, 2016

Recently purchased an account about a month and half ago the account was reclaimed and they suspended me from the website, and then proceeded to not respond to my emails when I have a 1 year full coverage insurance on the account I purchased. I talked to the live help and all they keep doing is saying they will notify our trust team to look over the details and contact you

Thumbnail of user jeremyk24
Illinois
1 review
0 helpful votes
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September 8th, 2016

Player auctions is a very easy and secure site to do business with. I've been buying and selling on pLayer auctions for over the last 6 years and its been very easy to buy game products with less than a 1% chance of any issues occurring. I would Highly recommend this to anyone wanting to buy virtual items.

Thumbnail of user anthonyr1495
Pennsylvania
1 review
0 helpful votes
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October 29th, 2022
Verified purchase

Requires verification more than federal institutions but will not help with disputes even on clear as day scammer sellers. They will acknowledge that the seller is a scammer but will tell you that they cannot help you with your issue. Save time and money and might as well go somewhere else because Player Auction sellers will scam you and Player Auction themselves will scam you as well.

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Value
Shipping
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Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Anthony,

I had this checked and I'm very sorry, you were not scammed but rather the items were confiscated by the game company and unfortunately, this is not covered by our service. We sincerely apologize for the hassle you had with the order.

Regards,
Richard

Thumbnail of user mathieuv2
Canada
1 review
1 helpful vote
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November 27th, 2018

Hello, i put a $ 500 sale of several habbo items, then i received an email from player auction like that the payment has been received and secured by guardian protection, then he tells me to meet the player and to make the transfer, make a video or a screenshot is favorable, it's been 3 days that I wait and still no news of the sale? Who can help me?

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Mathieu

I was able to check on offer 142357976, your username is StamkosQc, correct? For this order, there is no order yet. Please be very careful that you weren't scammed --- you may have received a fake email. Please note that all official orders should also be logged in the orders section of your account page at PlayerAuctions. Please check; as per our end, there isn't any order for this, so you should NOT deliver the items/gold/content to that person. I will send you a private message so you may easily reply back, Mathieu.

Best regards,
Richard

Thumbnail of user ryanc50
Kentucky
1 review
1 helpful vote
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May 4th, 2015

I sold a Tibia account on this website recently and a few days later the buyer claimed to them that I recovered it, which did not happen. He ADMITTED that he has the account and uses it actively on the website's messenger to me. And here I am, 7 days later, having sent all the appropriate screenshots, still not paid and no update on the status of the case. Either this website is a scam or the people that work for it are completely $#*!ing useless.

I'm just gonna take my account back, PlayerAuctions has been by far one of the biggest hassles I've ever tried to deal with. 0/10 Would not recommend. Also, avoid doing any type of business with kingtonygg, he is the scammer that thought he could steal my account.

Thumbnail of user maxwellw11
California
1 review
4 helpful votes
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September 11th, 2019

The account got recovered by its owner. When I emailed the website about this situation, they told me I have to prove that the account was recovered by its original owner. I then filed a report under this account to Riot. I asked Riot if the account can only be recovered by it original owner. Riot confirmed that in the email. I then emailed screenshots to playersaunction, however they repeat sending me the same response, which is asking to provide the proof, which I did. After a certain days the site closed my case and just ignored my request. Avoiding buying anything from this web. Please ignore my grammar

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Maxwell,

I am sorry to hear about what happened with your purchase. However, as per checking, the insurance coverage for the order already ended last November 2017. While we may still assist you with this, we can no longer provide a refund for this nor can we ask your seller an account replacement for this.

If you have any further questions, please use the Q&A form here at SiteJabber, and I would be happy to address them for you.

Best,
Richard

Thumbnail of user maximec14
Canada
1 review
3 helpful votes
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September 24th, 2014
Verified purchase

The website is well maintained very clear and I felt very safe making my transaction. It also allows us to visit the people selling the items to see if they are actual real merchants. My overall experience was excellent and I would recommend this website to another person!

Thumbnail of user sorenh21
Denmark
1 review
1 helpful vote
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February 9th, 2021

The worst experience i've ever had! They have such payment risk system that is the worst crap ever made. Even after verifying with ID and everything, payments failed from their side. And the only solution they come with is to use crypto currency instead. That's not a solution!

Tip for consumers:
Look elsewhere if you want to avoid big problems.. Good sellers but horrible website and payment system....

Products used:
well that's the problem isnt it...

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Quality
Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Soren,

We're very sorry for the inconvenience. We found security issues with the payment and it's temporarily restricted; you should be able to purchase again by February 17. This is the reason why our team suggested for you to use Coinbase/crypto for now. Rest assured that payments for declined orders will be automatically and fully refunded.

Best regards,
Richard

Thumbnail of user michaelh2230
Alaska
1 review
1 helpful vote
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April 29th, 2020

I went to buy an account, paid for it, said it was accepted then the "system" cut it off, but didnt refund the money they took. This is a problem and looks like a common one. Could make a sweet profit if you do it the legit way.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Michael,

I'm sorry for the inconvenience with this. You will be automatically refunded but I'm afraid your current payment account is not allowed due to security issues. Please look into Skrill or cryptocurrency as payment; crypto does not require verification and should go through easily.

Best,
Richard

Thumbnail of user julians79
Germany
1 review
0 helpful votes
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August 28th, 2018

I have lost a dispute when it clearly had some evidence on my site. I wanted them atleast to check the dispute on the easiest level but they had no effort for it. The original owner of the google account somehow got it back and mysteriously he changed the password 3 month ago when the account also was sold the second time 3 month ago. They did not even want to check the orders for screenshots and stuff to clearly check if the account got double sold. They searched the easiest way out even tho I used to buy the insurance to be safe. Never ever trust into them guys.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hello Julian,

I'm very sorry that the turnout was not in your favor. I checked with our team and the evidence received was insufficient - please note that even with insurance packages, we will still require users to validate their claim. I'm also sorry because the one you sent was inconclusive; In order to make the process fair, we have to rule out that the evidence incriminates the other user beyond any shadow of a doubt.

If you have further questions or concerns, please let me know, Julian.

Best regards,
Richard

Thumbnail of user pedros266
Philippines
1 review
0 helpful votes
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April 21st, 2023
Verified purchase

Will always go back here if I need anything more for my games. And look, game trading will always be dangerous. I strongly suggest anyone to stick to gold and credits and you'll be fine. Account purchases are always risky whether you buy here G2G Eldorado what have you. Trade safely and GL.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Thank you very much for the positive rating and for sharing your tips, Pedro.

Thumbnail of user johnnyd18
North Carolina
1 review
1 helpful vote
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February 18th, 2014

This is the worst website for real world trading or gold buying ever. The customer service is trash, they wouldnt refund my money when they suspended my account for making multiple accounts, which they neglected to tell me was a violation for the terms of use. They take forever to reply and to update your account information and what not. Kids, just dont do it. This website blows major $#*!.

Thumbnail of user playera1
PlayerAuctions T. – PlayerAuctions Rep

Hi Johnny,

Please provide your user ID, I'd be happy to look into this for you. If you were banned for having multiple accounts, our Customer Support should tell you right away this is the case, as well as providing you with the option of verifying your identity if indeed the link analysis is not correct (or if that linked account belongs to a friend, etc).

I would be glad to look into this for you.

Cheers,
PlayerAuctions

Thumbnail of user marcosg14
Spain
1 review
2 helpful votes
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March 9th, 2015

I bought a lol account on november. On january, the original owner recovered the account, i sent an email to them, after 2 months they havent answered me. 0 protection to the seller. If you want to sell something here, better do it yourself but you can still use this web, but if you are going to buy DON'T DO IT ON THIS WEB. 300$ lost.

P. D: You can see on the attached photos the last and only answer i got from them to my problem, and the poor arguments the seller had to convince me he was the original owner.

Tip for consumers:
If you are a buyer, do not buy on this web, if you have any trouble with the account, they will ignore you.

Service
Value
Shipping
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Quality
Thumbnail of user gregm48
Florida
1 review
1 helpful vote
  • Send Message
December 21st, 2014
Verified purchase

You need to make it possible for people to pay with credit cards. When you verify that the card holder is using their bank account the credit card takes any charge and rounds it up to $1.00. I went through the process of filling all of my information in like 4 times because of this. Finally when I switched to debit card it worked. But then after verifying that the account was mine, I had to fill in all of my information yet again. This is counter-intuitive. If you just verified that I was using my account, it is obvious that I am going to be paying with that same exact account or else you would reject my payment for not using a verified bank account. The information should be auto filled in. It is just a pain to continually fill all of that in over and over and over again. Please make your site a little more functional. I appreciate your attempt to verify bank accounts before accepting payments. Great idea, but it needs to function better. Please address this.

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From the business

PlayerAuctions runs a marketplace for buying and selling characters, virtual goods and virtual currency from massively multiplayer online games (MMOGs).

Business History

PlayerAuctions was started in 1999 by a group of gamers in the states. It was one of the first player to player marketplaces around, becoming a famous hub for earlier games such as Ultima, Diablo 2, and Everquest. It survived on a small scale for years and grew entirely organically through word of mouth, until PlayerAuctions was acquired by Itemmania in Korea.

Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.

At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.

Company Representative

Thumbnail of user playera1
PlayerAuctions T.
Support and Safety Management
Typically responds within 2 hours
Support and Safety Management at PlayerAuctions. Kindly send us an email at support@playerauctions.com for order-related and account-related concerns.

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