Overview
PlayerAuctions has a rating of 4.3 stars from 3,074 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PlayerAuctions most frequently mention fast delivery, top notch and several times. PlayerAuctions ranks 3rd among Virtual Goods sites.
I have already bought 2 accounts and it is really very easy and fast. With one purchase I actually did not get what the seller sold, but thanks to the protection against scams of playerauctions I got my money back in the end. I also wanted to sell an account myself, it was very easy to set everything up but in the end I took it down again because I sold the account somewhere else first.
Spent a lot of time going back and forth between different sellers and I must say they are all positive to talk to.
When I finally settled for one, I got asked to send in my documents just like most review complaints but found them out to be... ok, I guess? It wasn't to painful and I got accepted on the first try so mileage may vary.
Overall it was pretty good. I hope I can buy again! :)
Thanks a lot for sharing the smooth and positive experience you had, Jumsky!
Sold an item and delivered, buyer disputed and said i did not deliver. I have proof i delivered (screenshot) yet support is completely ignoring me and my emails. Im a verified seller btw with +97% delivery rating. Thanks playerauctions for the great support and rip $125.
Hi Galla,
Can you kindly send me a private message with your PlayerAuctions username and Order ID?
I apologize if you feel you've been neglected by Customer Support, but we are doing our best to address all our support tickets, and I'd like to make sure we haven't overlooked yours.
Thanks and looking forward to your message,
Lei
Customer Support Manager at PlayerAuctions
Bought gold for a game, turns out the gold was generated and caused me and many others to get our accounts permanently banned. When i sent a ticket demanding for my 100 dollars back, they just banned my account. So yeah, don't trust their support system for $#*!. They ain't paying you back a dime.
Hi Andrew! We appreciate the feedback you gave to us. I am sorry for what happened and we would like to dig deep regarding your concern. Could you please provide the Order ID so we can check the status and what we can do about it. And regarding to your suspension, as per our User Agreement, PlayerAuctions may suspend members if they violate any of our policies. I assure you that before we suspend account, we investigate it thoroughly. I encourage you to email our Trust department so that they can explain the details of your suspension and assist you in reactivating it.
Kindly send us a private message together with the Order ID or any information relevant to your case.
Thank you in advance. Have a good day!
Regards,
Melissa
PlayerAuctions Customer Support
The trade process through PlayerAuctions is excellent. There is no way for the seller to scam you because he doesn't even get paid until YOU confirm that the order was complete!
A great and reliable way of getting your in-game gold and items quickly and safely.
PA is very great marketplace and I happy to use it. It helps me a lot in short terms when I need it anytime.
Before placing order, I can always communicate with seller using personal messages to clarify his online status, available amount in his stock, conditions of delivery and terms if I need faster delivery than stated.
After I tried PA, I don't use any another marketplace site.
I can do my purchases using my payment card and it is really fast and convenient even with a small fee.
Once I've declined order with sufficiently big sum because previously I didn't clarify order details with seller. PA made a credit to my payment card in a few days and all my worries gone.
Actually, I'm only a buyer, not tried to sell anything thru PA yet. However, according to my experience as buyer I'm pretty sure any seller will not have any problems to develop own business using PA.
While this time my transaction is good past transaction in regards to other games is dicey at best. PA will do everything they can to not refund you even if it is their fault so do be careful otherwise they are better then most other places.
Hello Thomas,
Thank you for the positive review. I am sorry if you feel this way, but I'd like to point out that we have always made it a point to process payments and refunds according to how disputes turn out, which is also based on evidences we receive. If proof is compelling, we have an ethical obligation to process refunds or payments to the user. We have never held any refund or payment against a user, provided that the same user was able to give us substantial proof or evidence.
If you have any questions or concerns, please use the Q&A function here in SiteJabber so I can assist you.
Best,
Richard
I'm seller on this site with 200+ feedback.
I'm selling something every day on this site.
Some of my buyer filed a dispute case against me and my disbursements was held.
I have contacted buyer and we solved the problem. Now support just ignore me and don't want to pay my money. I have 50+ orders with status "pending" and haven't received money from about half year.
Hi Omerak,
I'm sorry you feel ignored by Support. Let me see what I can do for you. It sounds like your orders have to be manually disbursed due to some open cases where buyers have reported game account reclamation. The best thing I can recommend is to address this issue first, so that there will be no issues moving forward. Can you send me a private message with your PlayerAuctions username, and the Order IDs of your pending disbursements?
Thanks,
Lei
Customer Support Manager at PlayerAuctions
I purchased a game account from this site via Paypal. The site states the verification should take 5 minutes. I've purchased from this site like 20 times in the past, however this time the payment verification did not go through immediately. It's been HOURS and I sent an email via their instructions and still haven't heard anything. Mind you the payment is already reflecting on my bank account balance.
Hi Insightful B.,
I am sorry if we are unable to verify your payment within the time frame provided in our website. The 5 minute payment verification time frame only applies to automatically verified orders. In this case, I think we need to manually verify your payment.
I would like to assist you in this issue. Please send me a private message with your Order ID so that I can check what happened with the verification process.
I do hope you give us a chance to make it up to you. I will be waiting for your response.
Regards,
Bernadette
They cancelled our account and took all my Mom's information. I had to convince them for 20 days to tell them how safe it was and had to pressure wash 50 houses to get the money. I don't know why it didn't work maybe we put our rental's address or my name instead of my Mom's. Truly am devastated to see all my hard work and torcherous hours under the scorching hot sun for nothing.
Hello Melissa,
(For clarity and uniformity, we provided the same response to your question here)
We're extremely sorry for the inconvenience. However, our verification process determined that the account owner is not of legal age — due to our processing requiring valid government IDs, we need the user to be aged 18 or above. This is explained under item 1.4 here: https://www.playerauctions.com/about/agreement/
Further, your parent's payment account was used; we may not accept payments if they are in another person's name. We need the PlayerAuctions user info to match the payment account.
We're truly sorry about this; we have to close your account as per our user agreement and, rest assured, you will be fully refunded on this transaction.
Sincerely,
Richard
This site is great because it compares a bunch of different gold sellers and gives me accurate prices of the gold that i want to buy. If i want to talk to the seller directly, I can because of the messaging system that they have come up with. I've used this site a number of times and it hasn't failed me yet. Other websites don't let me use paypal because they 'lose' money but unlike them, player auctions does let me.
Would definitely recommend this site to anyone wanting game gold.
A+++ website
Selling on Playerauctions was a breeze. The platform provides a secure and reliable environment for sellers to connect with buyers. I was able to list my items quickly and easily, and I received multiple offers within a short period of time.
The payment process was smooth and hassle-free, and I appreciated the constant communication from the buyer. Definitely check out the site for those who have extra gaming stuff to sell.
Thank you very much for your continued stay as a valued seller, Gustavo; we wish you all the best in your future offers!
I spent 34 dollars to buy an account and I received an email with the supposed username and password but when i tried to log in, it said that the account username or password was incorrect, I then contacted a few people including the original account seller and he helped me out and gave me an ever higher rank account. He was super helpful and nice and I appreciate sellers like him.
I bought a game account on this website that I later found out was stolen. The account was supposed to be secure and accessible by myself only but someone else has access and is using it. Customer service won't do anything to help. They will only claim that you don't have accurate proof that your account is being used by someone else.
Nice handling of the order made sure every aspect of it was safe and secure
We're grateful to hear this. Thanks a lot, Perry!
Best offers for LoL in the planet. I simply wanted 2-3 skins and for the price I'm gunning for I ended up with more than 10. Glad I got to check this place out when jumping on a link from Sythe (I recommend that site too)
That's awesome to hear! Thanks a lot for the positive feedback, Deirdre. :)
The company fraudulently requested my credit card number in order to verify my identity. After charging an amount to the card and having me enter that exact amount on the site, they still did not mark my identity as verified and allow me to use any payment methods other than a money order to use their services. It was advertised as saying if I went through the "identity verification", that I would be able to immediately use Paypal, credit cards, and other payment options for their services. Instead, they made the charge, verified my identity, and then kept these options locked. It is my complaint that this is fraudulent and merely a scam to get people to give them their credit card information. I have been a customer of this company for 18 months and have made several purchases with them without ever having to jump through this hoop in the past.
Hi K. B.,
Without knowing the order ID# or your username, it is impossible for me to see the details of your particular situation. Even after a credit card has undergone vetting, our risk management and fraud prevention system may still detect some kind of pattern or activity which would require you to go through more secure payment channels.
Often times this restriction is a protective measure for you, our member, in order for us to prevent mis-use of your PA account, or payment information.
If you could supply me with your PA username, I would be happy to look into this in greater detail, and explain to you what may have happened with your account.
I bought a clash of clans account for $170.2 months later someone logs onto the account which logs me out, the next day the account was banned messaged the seller and he didn't reply so I submitted a dispute which player auctions sided with the seller despite the clear evidence that it was the sellers problem that got the account banned. Not happy at all
Hi Joe,
I'm very sorry for the ordeal you had. I'm afraid the evidence we received is insufficient so we cannot issue a refund at the moment. However, you purchased after-sale protection which lasts for 267 more days, and during this, you may keep contacting our staff for new evidence (support@playerauctions.zendesk.com) and you can prove your claim, our staff will issue you a refund.
Best regards,
Richard
Hello Everyone,
The way the issue turned was strange but after all Player Auctions solved my issue.
I will keep using the site just because my account has reputation.
I hope not to have problems with them like this in the future.
I bought an account on player auctions for league and I had a year protection plan. After about 6 months, the original owner filed a claim to get it back from league and took it back.
I got in contact with the owner and they even said he took it back and would help with compensation but Player Auctions has terrible customer service and ignored my proof of screenshots and emails after several attempts to get in contact for months.
It's a risk to buy anything from this site, of course. You may get a rare good seller but it's honestly not worth it and if anything happens, Player Auctions truly doesn't care.
Hi Amanda,
I'd like to take a look in this issue for you and see how we can resolve this as soon as possible. Can you provide me with the Order ID and your email address? Please send the details via private message for protection of your personal info.
Thank you!
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- Los Angeles, CA, United States
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Business History
Being rebuilt from the ground up with proprietary risk management systems, and investment meant to provide a stronger support network for gamers, PlayerAuctions was re-launched in 2008 with offices in Shanghai, Hong Kong, and Korea. Since that time, PlayerAuctions has supported hundreds of games and activities within the wider gaming industry.
At the end of 2013 underwent a structure change to a Product structure which has shifted development focus to an agile development system which resulted in many product expansions in 2014 including Gaming Accessories, CD Key Sales, Cosplay, Trading Cards, and Software Downloads. PlayerAuctions also opened a new support center in Manila 2014 to directly manage and control the quality of services rendered to its users.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for appreciating our security features, Rayxc! I'm glad both orders turned out to be ok and in addition to being a buyer on the site, I'm happy you were able to use it also as a seller. Best wishes on your future trades!