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PlayerUp

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Poland
1 review
5 helpful votes
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Scam alert!
April 4, 2025

I sold the game for $350, I gave the login details to the buyer on the same day. The buyer paid them USD 360.50 and USD 304.50 was supposed to be transferred to me. First I had to wait 24-144 hours, of course there was no transfer or contact despite my many questions. I wrote to the middleman, I wrote EMAIL SUPPORT *******@playerup. Com, I wrote twice to URGENT TICKET and I received information to write to PayPal invoice email address, but of course there was no response. More nonsense, I warn everyone, do not use this site! My order number is *******4732, I can prove everything, I have screenshots. I won't change my opinion until I get my money

Date of experience: February 24, 2025
GB
1 review
12 helpful votes
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Frustrating
September 26, 2024

ANOTHER EDIT

Yes, you guessed it, still not had my refund. Being ignored again both on Telegram and on the site. For a site that, in theory, could actually make them lots of money if they did it properly, it's a shame that they survive purely by telling lies. They could make ten times the money they do and get a lot less hassle just by being decent and honest. Instead they just tell lies.

EDIT: I am finally getting a refund it seems. The huge delay was caused by a scammer trying to divert my refund to their account do perhaps my original review was a little harsh

Date of experience: January 13, 2025
Georgia
1 review
10 helpful votes
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Dishonest/Negligent
February 7, 2025

I sold my PSN account for around $26 on PlayerUp. I was excited for them to finally verify my account and transfer the currency to my wallet. Right now, I'm still waiting for a pending transaction to be finished after over a month of waiting, despite the transaction approximation time being 1-96 hours. I've sent multiple reports, contacted middleman support multiple times, and replied to the conversation where the exact transaction is pending multiple times. It is very unlikely you will get money back.

Date of experience: January 3, 2025
Spain
1 review
8 helpful votes
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I bought a Reddit Account for 27$ on Playerup and everything was a scam. They never sent me the account and when I tried to contact them several times they never responded. Try to avoid this scam.

Date of experience: January 15, 2025
Denmark
1 review
9 helpful votes
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Scamming site
November 18, 2024

Sold something on the site.
Didnt get payed from the middleman.
Its a scamming site
Gonna use my time to let others know

Pls share.

Date of experience: November 18, 2024
GB
1 review
6 helpful votes
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Atrocious company
October 18, 2024

Buyer made a payment and it took 3 months of constant chasing for them to pay me. Wrote some bad bit accurate reviews and they started blackmailing me to remove them. Don't use them.

Date of experience: October 18, 2024
India
1 review
15 helpful votes
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I have deposited 100$ 3 years ago, no credis received till date.
Raised numerous tickets. The website deletes the tickets or doesn't respond at all
This is 100% scam website. Never deposit any money in there

Date of experience: August 25, 2024
Indonesia
1 review
17 helpful votes
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If there is 0 star it would do more justice heck minus even.
After years of trying to get my money, I finally give up and will never see the light of it, they even removed my conversation ticket and banning my account, this is what happen if you try to chat them all the time to their "customer service" you know the one that use to service the customer. They will threaten you saying you break this policy. Lol if there is policy they are the one who should be arrested. Don't falter to their words they can't do anything. I lost my account and also my money. Stay away from this site brother. One man fall so other must not, Value your money guys, it is not worth it.

Date of experience: August 25, 2024
Austria
1 review
3 helpful votes
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Edit: I was apparently already refunded a week ago. The charge no longer appears in my account. Be cautious on who you do business with on this site. Alot of bad sellers.

I received a hacked account and I can't change the email because of this. I reported it, escalated the issue, and the middleman said, "You changed the password, no problem"...

Date of experience: May 20, 2024
Jason W. PlayerUp Rep
11 months ago

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Sweden
1 review
23 helpful votes
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Scammers to be avoided at all costs
August 7, 2024

I sold an account through their middleman service, and it's now been 10 months without receiving payment for the sale. The experience is incredibly frustrating, especially since they don't respond to any form of communication, be it telegram, email, or through their website. They've even attempted to block my IP to prevent site access and I'm guessing it's only a matter of time until they block the account altogether.

Their business model appears to be based on scamming, which is perplexing given the high transaction fees they charge.

Additionally, if you post any negative comments about them anywhere, they attempt to connect your post to your identity on their platform and threaten to withhold payment until negative review is removed, marking the transaction as "waiting for seller." This is the only instance they respond, and once you retract your negative comment, the expected follow-up and payout fails to materialize. When they DO respond, they'll just endlessly claim there's an issue with your transaction, I've suggested using a different payment method, but that doesn't matter as they don't respond and likely have no intention of paying out.

Date of experience: August 7, 2024
Portugal
1 review
3 helpful votes
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Edited: it's 100% resolved i got expedited thanks playerup nice job guys I want to buy an account and did all that i had to and paid the money and i got verified from a day ago but the 3 way conversation is not showing and i want the account and afraid it might be sold before i get it and my money is in the website now. So please let it be fast i want the account And thanks.

Date of experience: May 25, 2024
Jason W. PlayerUp Rep
11 months ago

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

GB
2 reviews
13 helpful votes
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SCAMMERS - AVOID - you wont see your money
September 18, 2024

PLAYERUP ARE SCAMMERS - AVOID - their middleman take payment from buyers but they stopped sending payments to sellers.

Sold account for 700. Transaction completed month ago, got message "payment scheduled" and that's it - radio silent for month. Playerup never sent money their scammer middleman collected. They ignore all my messages and never sent the money to my payment method. It seems page is operated by bunch of scammers

They later come up with all kinds of irrelevant excuses about payment method basically acting fools -
including request (via emails) asking you to modify or edit your negative review (on reviews.io) otherwise they won't sent payment which his clearly illegal. They deliberately refer to this as "please resolve your offsite issue" to blur the scam tracks. They will never mention directly to change your negative review Slippery snakes.

If you search internet for playerup reviews, you will see lot of fake positive reviews, tons of of people complaining about never receiving their money and you will also see some people who edited their negative reviews (and never got money anyway).

If you got scammed by PLAYERUP - please report them to authorities so they stop these thieves and take this website down.

FBI (IC3): https://www.ic3.gov/
UK Police: https://www.actionfraud.police.uk/
US FTC: https://reportfraud.ftc.gov/

Use EPICNPC instead

Date of experience: September 18, 2024
New York
1 review
15 helpful votes
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$200 I'll never see
November 6, 2023

I've been waiting since August 21 for my payment to be sent (after spending at least twice as long as advertised actually getting the sale completed). 6+ weeks later and they have the buyer's money, the buyer has my game account, and I have $0.

Update - my response to their rep's comment here: I have already been in contact with them on Telegram, extensively. In fact, I was only ever given responses when I threatened to do things like post here or report them as fraudulent to their DNS. Every time, they were very sorry and had just been busy. When I told them I'd filed complaints my order "had to be placed on hold" while the complaints were resolved. This company is a scam.

PlayerUp attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 7, 2023
Jason W. PlayerUp Rep
over a year old

Status - Message Our Telegram Chat Support

They'll be able to assist you with this immediately if you want to use offline chat support.

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

California
1 review
2 helpful votes
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I sold a couple accounts 3 weeks ago through the middleman service and it worked very well. I'm still waiting on payment but someone from their team is helping me so hopefully that gets resolved soon. The exchange service though works very well!

Date of experience: June 15, 2023
Ukraine
1 review
13 helpful votes
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SCAMMERS
August 23, 2024

I made a purchase on the site on July 26, but then changed my mind and wanted a refund, for which I had to wait 3 weeks until the transaction opened so that I could cancel it, but even after the cancellation (which took another week or more), the funds were not returned to the account from which they came, and the site administration sent them to my account on Plyerup and now in order to get a refund I need to wait some more time, only now they are demanding more and more information, but I also do not respond to any messages in Telegram, that is, they read the first message, respond to 1 message and then never answer you, I will also NEVER remove the review until I receive the money, no need to try to manipulate me so that I remove the review and then allegedly receive

UPDATE 24 AUG: THEY CONTACTED ME VIA TG AS I THOUGHT BUT THEN JUST BLOCKED AND DIDNT RESOLVE MY ISSUE AT ALL, SO IF YOU GUYS WANNA THIS REVIEW DELETE JUST REFUND MY MONEY ON MY BANK ACCOUNT NOT WEBSITE LOL

Date of experience: August 23, 2024
California
1 review
2 helpful votes
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Site worked for me
May 23, 2023

I was a bit nervous having read about bad experiences people reported after using the site. But for me, everything came through just fine. The seller was quick to respond and delivered my order the next day as soon as my ID was verified. I confirmed I got what I wanted, changed status to "buyer confirmed" (this releases my payment from the escrow to the seller) and the whole thing was done!

Maybe there are just some bad sellers on the site that you need to watch out for. I would not interact with sellers who ask you to pay outside of the platform.

Date of experience: May 12, 2023
South Carolina
1 review
14 helpful votes
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Absolute scam artists and more accurately, criminals. It took me months of legal threats to get my money for an account I sold (thousands of dollars). They move you around to what they claim are different people that will help you but the truth is they're just trying to break you so you go away. Don't be like me and let them get by with what they do to people. Making you leave positive reviews in order to get your money is criminal.

Date of experience: April 26, 2022
Jason W. PlayerUp Rep
over a year old

Resolved - How Were You Scammed?

Full Details / Timeline Of What Happened Can Be Found Here: https://www.playerup.com/threads/warning-vernon-lee-bailey-jr-in-634-summerhill-court-myrtle-beach-south-carolina-fraud-scam.5770206/

1. You were paid in full for this transaction. You had 2 transactions total with us.
2. Your transaction was started on March 30 and it was fully paid out and completed in April.
3. It didn't take months, it took a couple weeks because of issues with Zelle. Your other transaction was completed within 24 hours.
4. We never asked you to leave a positive review.

So how exactly were you scammed when you were paid in full for all of these transactions?

New York
1 review
1 helpful vote
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Order ID:*******044

So i had placed an order for a amazon account on tuesday afternoon. It went through and everything was fine and the 3 way conversation started. About 6 hours later the order was randomly cancelled apparently by me? And it was said a refund would be issued in within the next 48 hours. It is now Friday Afternoon and no agent has reviewed the transaction and i am unable to dispute it inside of CashApp.
And then if i try now to view the tickets and middleman order it does what the video shows.

Loading...
Date of experience: February 24, 2023
Pakistan
7 reviews
0 helpful votes
Follow zubair j.
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My experience with PlayerUp has been generally positive after completing two orders and receiving a $17 payment. While I encountered some issues, the platform efficiently resolved them. However, there is room for improvement in their response time and contact support. Overall, PlayerUp provides a user-friendly interface for buying, selling, and trading virtual gaming assets.
Order ids:
Order 1:*******098
Order 2:*******051

Date of experience: March 4, 2024
Jason W. PlayerUp Rep
over a year old

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com


My experience with PlayerUp has been generally positive after completing two orders and receiving a $17 payment. While I encountered some issues, the platform efficiently resolved them. However, there is room for improvement in their response time and contact support. Overall, PlayerUp provides a user-friendly interface for buying, selling, and trading virtual gaming assets.

Date of experience: March 1, 2024

My payment has been stuck on Playerup since a month. I tried changing payment methods. Added each and every detail of payment but i never recieved the payment since its going to be a month since i completed my 2 orders. This site seems to be fake and scamming the sellers. I open multiple tickets on playerup but there was no response. I tried contacting them on telegram but there is no response. I added my payment method of binance. They said its not supported. Then i added wise. But never get paid. This site seems to be fake, they lost my 2 products worth of 20$ and 20$ payment is also stuck on their website. Please do not use this website.

EDIT:
After posting this review, they have suspended my account because i've posted about their truth. They have taken my 20$. If binance is not supported then what a person should do? I added a new payment method but was never paid. After posting this review they have banned me from their platforms. Look how much scammers they are.

Date of experience: February 25, 2024
Germany
1 review
11 helpful votes
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That was written by middleman on 1.Jun.2023
"Your transaction is now officially complete. Your payment has been successfully scheduled to be sent and it will appear in your Account within an estimated 1-96 hours."

Since today (24.Sep.2023) no money. Not one reply to my questions. No support.
I think the site is fake.

4.Feb.2024; still no money, but a comment on this site (progress?). Middleman text still the same, see above.
I updated the cashout ticket long ago, still waiting...

Date of experience: September 24, 2023
Jason W. PlayerUp Rep
over a year old

Status - Resolved - Be Patient As PlayerUp Went Offline

We informed you plenty of times here that you need to be patient. The website went offline last month and everything is backed up. As soon as you're active again on PlayerUp, update your cashout ticket so we can finalize your payout.

Overview

PlayerUp has a rating of 2.8 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PlayerUp most frequently mention middleman service, payment method and customer support. PlayerUp ranks 2nd among Video Game Mods sites.

service
138
value
118
shipping
91
returns
103
quality
112
This company does not typically respond to reviews
+181