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PlayerUp

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Canada
1 review
27 helpful votes
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Customer service is a joke
September 14, 2023

Sent payment for an order a week ago, no response whatsoever from PlayerUp or the seller. Transaction is just sitting in limbo.

The middleman service sucks, who knows when they will eventually process this transaction and they don't answer messages or tickets.

It says on the site there is a maximum 48 hour processing time, what an absolute joke.

Only use your credit card on this website, so you can do a chargeback when they take your money and proceed to ignore you.

Date of experience: August 15, 2023
Jason W. PlayerUp Rep
over a year old

1. The order number 2793227 isn't a valid order number. Can you provide your correct order number.

2. If you don't know your order number, what is your playerup username?

Finland
1 review
0 helpful votes
Follow Casper T.
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Good forum
May 2, 2023

Not the faster answer

I've read a lot of review and i tried the site. I buy a F/GO account and was chatting with the seller, after some time he wrote me that he don't wanna sell it anymore because he don't wanna give personal info like is passport to the site. Ok, i asked to the middleman for a full refund, since the seller write that he changed his mind but no one answer us. This happens 2 days ago and i'm still waiting for an answer. I understand that paypal and bank have their time, but the playerup people could at least send me a message.

EDIT: Nevermind. They don't refund payments apparently, they void them. Problem was solved prior to even posting this.

Date of experience: May 1, 2023
California
1 review
35 helpful votes
Follow Jason O.
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I bought a twitter account from one of the 'trusted' seller who had positive feedback. The seller didn't deliver and didn't respond. When I contacted the Middleman (site moderator) about this, the seller said he wouldn't be delivering. Even after this the mods did nothing to resolve this and my money was never returned. Total scam. Please stay away!

Update: Don't believe Jason's comment that says "Status - Resolved'" because nothing got resolved. The site admins tried to pressurise me to remove this review before they issue a refund. I refused and they never issued a refund (see attached images above).

Date of experience: March 16, 2023
Jason W. PlayerUp Rep
over a year old

Status - Resolved

You deposited $8 into PlayerUp. Credits have been loaded to your account. You can now use your credits to purchase any items on PlayerUp.

==============================================================

If you need to reach support, use the chats below. We don't provide support on sitejabber.

Offsite Contact Details

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT

Netherlands
1 review
0 helpful votes
Follow Chase M.
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Paid for an account of 10 k followers within a week 7000 disappeared 2nd week the rest went. Made a dispute not heard anything!

Edit: wanted to update this. They did add the followers, I just gave them the wrong page. Will reorder again on my correct page.

Date of experience: September 3, 2023
Czechia
1 review
0 helpful votes
Follow David E.
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Edit: was refunded
November 2, 2023

Seller sold me a bad account. Was fully refunded for the order thanks to playerup middleman. Thank goodness I at least made the smart decision to pay that way instead of crypto which is what the seller originally wanted.

Date of experience: November 2, 2023
Czechia
1 review
0 helpful votes
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Issue fixed
September 13, 2023

A week after the sale of the account

Sorry for what I said earlier. I realize you guys are swamped with work right now. Thank you for finally sending my payment. This issue is now successfully fixed.

Date of experience: September 13, 2023
Italy
1 review
0 helpful votes
Follow Abdullah M.
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I used this service to sell an account. I picked it because of the good reviews, mainly from this site. I sold my account and everything went smoothly until it was time to get paid. There was a delay with payment. Update: They have responded. Hopefully it works out. Update: Payment processed

Date of experience: May 22, 2023
Mississippi
1 review
6 helpful votes
Follow Xin g.
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Telling me they were verifying the payment until today, but they still haven't told me if they have paid me, and they only would suspend without random excuses to evade paying. They would remove the post when you confronted them for payment.

Date of experience: January 2, 2024
Jason W. PlayerUp Rep
over a year old

Status - Unable To Locate Any Active Order With You

Contact Our Live Chat so we can investigate this further and get this resolved for you.

====================================================

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

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Message Us Onsite For Our Contact Link

Norway
1 review
2 helpful votes
Follow Amy M.
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I bought an account yesterday and since then the money has left my bank account but as of yet I've not even received a email to confirm my purchase, I have no transaction ID either so I'm sat here just twiddling my thumbs $300 down and no account. I've messaged middleman in multiple different ways even in the urgent messages link they have left on other posts and got nothing back but an automated message,the only person that I can communicate with was the seller and they even think it's odd. If I can get this sorted ASAP then that would be great I didn't want to put this review up but I haven't been left with much of an option.

100% resolved.

Date of experience: March 23, 2024
Sweden
1 review
1 helpful vote
Follow Khang P.
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Its been 5 days and i have not received my payment yet. Its my first time ever using PlayerUp so please give me good experience so i can trust this website for more businesses.

Edit: this is actually the 7th day, I got a messaged that 652 dollars is scheduled to transfer to me in 1-92 hours, still not sure how long it would take more. Also you guy said it costs free for transactions. Then Why i only receive 652 out of 750 dollars from my transaction? Where did my 100 dollars go?

Edit: Got in touch with telegram chat. This is now 100% resolved. Good rebound.

Date of experience: April 8, 2024
Jason W. PlayerUp Rep
over a year old

Contact Our Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Portugal
1 review
0 helpful votes
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Solved
October 22, 2023

Bought a clash account and went smooth after payment received the account then after a few days it was taking from me. Can't access it anymore also contacted Playerup customer support and no one will get back to me.

Edit: it seems to be an issue on my end. This is solved.

Date of experience: October 22, 2023
Colorado
1 review
16 helpful votes
Follow Austin E.
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I sold one of my accounts through the middleman service almost a month ago. I delivered the account and the buyer confirmed and took ownership. It's been three weeks of messages and no responses to receive my payout.

They ignored my messages about fading out directly and added it to my wallet and said the reabsfer would have in 144 hours, it did not and after I sent 5-6 messages and payment requests they finally initiated the transfer. That transfer has still not gone through and I've lost my account and never got paid.

Date of experience: August 17, 2023
Jason W. PlayerUp Rep
over a year old

Status - Transaction Will Resume Once Site Is Back Online

Your transaction is still underway. As soon as the site is back online, your cashout will resume. We apologize for the downtime as it's a legal matter related to a game publisher complaint. If you need support, you can contact us at:

EMAIL SUPPORT
support@playersup.com

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

GB
1 review
1 helpful vote
Follow Timothy D.
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I have done like 4 sales as a seller on this site and I think it's safe to say I'm satisfied with it. So far I haven't got scammed and the MM transaction process is smooth that I could give game account information under less than 24 hour after 3 Way Ticket conversation were provided. Middleman system provides enough security checks that I have no doubt giving acc info like that. Although, my payment got delayed sometuimes (I probably did something stupid during the process lol) but got the money nonetheless so I'm happy. Keep it up!

Date of experience: March 18, 2024
Jason W. PlayerUp Rep
over a year old

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Germany
1 review
2 helpful votes
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Five star site
April 25, 2024

This site is easy to use... has great support and is a really good place to connect with other gamers.I would highly recommend this site for all your gaming needs.They also have a great market source and a great middle man service to make it safe place for all your gaming needs.

Date of experience: April 25, 2024
Jason W. PlayerUp Rep
over a year old

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Ireland
1 review
1 helpful vote
Follow Mohamad K.
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Update! Great Service!
February 23, 2023

Been waiting well over 2 hours for my delivery. Why does it take so long? Please fix my issue so I can give a good review.

Edit Update: Nevermind! They apparently had already delivered just didn't realize I had used another email for my playerup account than what I used to pay.

All good!

Date of experience: February 23, 2023
Norway
1 review
0 helpful votes
Follow Hendry g.
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This site is the best legit account trading site. I already done trade many accounts on this site. Thank you Playerup. Some people think this site is a fraud. No, It's not. If you're seller your payment is slow, check your payment detail is correct, do not open duplicated ticket, read knowledge base and be patience. If you're buyer using MM service to buy accounts you're safe from scams.

Date of experience: November 25, 2023
Italy
1 review
2 helpful votes
Follow Nozit T.
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Site safe to use. Would be nice to have a telephone line and online chat for everyone for any problems. Recommended site and lots of accounts advertised on. It is indeed nr1 for what they offer. But if improvement would not hurt. All together happy with it, and will use again in future. Stay safe people and use a middleman for your own safety. Keep it up playerup.

Date of experience: April 28, 2024
Jason W. PlayerUp Rep
12 months ago

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Minnesota
1 review
13 helpful votes
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They extort and defraud
September 13, 2023
Updated review

Playerup.com offers a middleman service in which they facilitate the trade of game accounts between buyer and seller acting as an intermediary to confirm and hold the buyers funds. They are quick to make this happen, usually within the hour. But when it comes to releasing the funds to the buyer they go silent for weeks at a time. They ignored my requests for 16 days without response until I posted a negative review here. A playerup representative contacted me here within an hour and asked for my information. Things finally looked to be on track and they requested my paypal information. But to release the funds to me they demanded that I delete my negative review. I capitulated to their ransom and deleted the review only for them to go silent again and no payment. So as I write off the money I'm obviously never going see, I hope this review saves someone else the time, money, and overall headache of dealing with this shadiest of companies.

Date of experience: August 14, 2023
Jason W. PlayerUp Rep
over a year old

Status - Transaction Will Resume Once Site Is Back Online

Your transaction is still underway. As soon as the site is back online, your cashout will resume. We apologize for the downtime as it's a legal matter related to a game publisher complaint. If you need support, you can contact us at:

EMAIL SUPPORT
support@playersup.com

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom


They will not pay out to seller
September 11, 2023
Previous review

They'll quickly do the middleman process to get the buyers funds but when it comes to releasing the funds to the seller you'll never hear back from them.

Date of experience: August 12, 2023
Singapore
1 review
0 helpful votes
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Good Customer Service
October 29, 2023

Thanks to playerup I got a refund / fantastic customer service. Be very careful when dealing with sellers on this site that want you to "buy directly" from them. They are most likely going to scam you. If you pay through middleman they will refund you. Directly you're on your own.

Date of experience: October 29, 2023
Paraguay
1 review
6 helpful votes
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It has been more than a week and they are not releasing my product. I tried to contact them in so many different ways and they are not contacting me back! Im start of thinking that they are scammers and fraud.
My user name is
Eduvall08 and my ref code is *******513

Date of experience: January 2, 2023

Overview

PlayerUp has a rating of 2.8 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PlayerUp most frequently mention middleman service, payment method and customer support. PlayerUp ranks 2nd among Video Game Mods sites.

service
139
value
119
shipping
92
returns
104
quality
113
This company does not typically respond to reviews
+181