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PlayerUp

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Czechia
1 review
0 helpful votes
Follow Luca X.
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I had a few problems that was quickly resolved by Middleman support. Very good site allows you to do your trasactions quick and safely. I will definitely use it again.

Date of experience: April 6, 2023
GB
1 review
1 helpful vote
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Customer service A
March 18, 2024

From 2 stars to 5 stars we talked a bit and they are very helpful and we are now working on my issue as always a great team sorry for reviewing like this <3

Date of experience: March 18, 2024
Jason W. PlayerUp Rep
over a year old

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

TW
1 review
0 helpful votes
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Received payment
June 29, 2023

Needed to fix my k y c to receive payment on the exchange which caused problems for me. Once I did playerup processed the payment within 96 hours. Sale completed thanks 4 being legit.

Date of experience: June 29, 2023
RU
2 reviews
0 helpful votes
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Very helpful site
April 20, 2022

When I need goods or services even accounts,
This site is very helpful.
When I get worry for upwork account, this site recommends several people who can rent.

Date of experience: April 20, 2022
Poland
1 review
0 helpful votes
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Thanks
February 6, 2024

I paid for the account SWGOH and within 48 hours i have not received any follow-up steps. I have written to Middleman support and no reply has been provided. The problem is not solved. I'm still expecting fast reaction from the platform stating [USER=*******]@World[/USER] most secure P2P account market place@

Edit: I have received a reply from PlayerUp and they have already opened a 3-way ticket with the seller. Thanks

Date of experience: February 6, 2024
IR
1 review
0 helpful votes
Follow Sardar m.
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Perfect
February 28, 2021

I can call it its perfect website to me and sold over 60 Items via this website and everyday going to be better
Better support and services
Im a Seller in website and i can say this to buyers here is safe to buy accounts... but you have to choise trusted and exprienced sellers.
*******@Sardar_77 is My profile in Playerup.

Date of experience: February 26, 2021
Brazil
1 review
2 helpful votes
Follow Javier G.
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I been waiting for MM cashout for 10 days, they replied on the third day with a tweet about payment delays of JANURAY as an excuse. Avoid them and only use them as last option, security is not even good. They never reply to customers and take forever to help out, a MUST EVADE SITE!

UPDATE: If this happens to you i fully recommend to try and contact Middleman support directly, they answer me within the hour, payment system is slow but if you try to contact them directly they will help you out almost instantly even though is a really big website.

Date of experience: April 23, 2024
Jason W. PlayerUp Rep
over a year old

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Finland
1 review
0 helpful votes
Follow Felipe K.
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I made a transaction for 199$ using PlayerUP credits then they made the transfer to the seller but when they opened the 3 way conversation another stuff is described. I bought a Clash Of Clans account for 199$ not a 7$ Battlefield one. I contacted support and no answer, contacted via twitter, instagram and only automated responses. I also opened a ticket In here is our 3 way conversation both me and the seller requested assistance but no response yet: Its a great page but im a little bit disapointed of the support. I'm willing to give full stars i just want two things if possible thank you and i will recommend the site to my friends:

1. Fix the first 3 way conversation the product purchased stated is wrong. Transaction ID: *******-199

2. Also follow our 2nd 3 way conversation its the same seller: Transaction ID: *******

ALL PROBLEM FIXED

100% trust PlayerUP

Date of experience: February 21, 2024
Jason W. PlayerUp Rep
over a year old

Status - Just Message Our Live Chat So We Can Fix This

====================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

California
1 review
12 helpful votes
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Scammer site
September 14, 2023

I have been waiting a month and some change and have not heard a single thing about my cash out of 150 dollars I have been trying to get in touch with them every day and not a single reply

Date of experience: August 15, 2023
Jason W. PlayerUp Rep
over a year old

Status - Transaction Will Resume Once Site Is Back Online

Your transaction is still underway. As soon as the site is back online, your cashout will resume. We apologize for the downtime as it's a legal matter related to a game publisher complaint. If you need support, you can contact us at:

EMAIL SUPPORT
support@playersup.com

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

Missouri
1 review
6 helpful votes
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Untrustworthy
February 10, 2024

I've used PlayerUp in the past. It /seems/ good in theory, with Middleman "balancing" the scales by ensuring trust on both sides. The actuality is much farther from that.

PlayerUp is atrocious. Any type of non-bot support is essentially nonexistent. I've only heard horror stories from the seller side. From the buyer side, it's a toss-up whether you actually keep your product or whether it's swept out from under you. Of the three accounts I've purchased, I only retain one to this day. The other two were claimed back, a RuneScape account and a Red Dead Redemption 2 account. PlayerUp support did nothing to assist, or levy any consequences on the sellers, who are still selling to this day.

I have been attempting to get PlayerUp to let me cash out my accumulated credits for four actual years, spread over five separate tickets. The only one with "replies", the one with 6, was me repeatedly cursing and ranting at nothing because no one answered. Of course they wouldn't want to lose more money, even if it was through a system they designed to incentivize further purchases through their website.

PlayerUp is completely untrustworthy. They don't offer support in any form that doesn't further profits for them. Quality of life, returns, claims, disputes; if it doesn't make them money, there's no reason for them to try.

Date of experience: February 10, 2024
Jason W. PlayerUp Rep
over a year old

Response - If You Need Offsite Support, Contact Us Here

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us Onsite For Our Contact Link

GB
1 review
9 helpful votes
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Terrible company
May 15, 2023

Been trying to withdraw my money from my playerup account for almost 5 years now - just seems to open a "ticket" and then that's all that happens - IMPOSSIBLE to speak to and nobody replies to any messages/emails

Date of experience: April 15, 2023
Jason W. PlayerUp Rep
over a year old

Status - Resolved

We have handled this issue onsite. You can login to now to the site to apply for a refund.

Austria
1 review
0 helpful votes
Follow Kevin K.
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*Great website easy to navigate
*Very prompt and accommodating customer service support
*Great selection of products
*Great sellers who are also fast on delivery and are very easy to communicate with
*Wide variety of payment options

This is my first time with them and I have to say I am very pleased.

Date of experience: February 28, 2022
New Zealand
1 review
0 helpful votes
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Fixed
March 13, 2022

Great job! Quick and easy!

Middlemen service really works. Makes trading way easier for both parties. I've tried being a seller and a buyer and everything works as it should.

Date of experience: March 13, 2022
Canada
6 reviews
12 helpful votes
Follow Shawn C.
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I subscribed for a service, entered my still valid credit card information and uploaded the requested ID, and then waited, and waited. After a week I sent MIDDLEMAN a message saying, "Is there something else I need to do to get this order moving? There was no response from MIDDLEMAN. A month later I again inquired as to what is happening and got no reply. Long story short, after 4 months and multiple requests for updates, and submitted Tickets for help, and then cancellation and refund requests, I posted a 1-star review, and a few minutes later I got a phone call from Player-Up telling me my payment did not go through and so nothing happened. It would have been nice to get a message at some point telling me that. Anyway, for all the hassle I was finally marked as "Verified" and given a $5.00 credit. Maybe someday they will install a program that gives you a pop-up message saying, "your payment was not received" or "no assistance can be provided until your payment has been received." Not sure if I will try this again.

Date of experience: August 9, 2022
Jason W. PlayerUp Rep
over a year old

Go To Live Chat

All you need to do is go to live chat, inform them of this issue and then they'll resolve it. Live Chat is available for all members.

====================================================

TECHNICAL CHAT SUPPORT (RECOMMENDED)
https://www.playerup.com/accounts/guides/
https://lc.chat/now/1642261/0

SALES CHAT (SALES ONLY)
https://www.playerup.com/middleman/?page_id=5&form=cart

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

Go to this link above and click on the live chat bar located on the bottom right of the page. If you're unable to view the live chat then that maybe due to that you're using a mobile device that is blocking it. Please switch to a desktop/laptop and then you'll be able to see the live chat customer support option.

====================================================

OPEN AN URGENT TICKET
Http :// www.playerup. Com/conversations/add? To=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

If Live Chat is offline, open an urgent ticket using the link above and request us to fix/expedite/resolve any issues you've outstanding.

====================================================

Please note this isn't PlayerUp Support. If you have problems with a transaction, seller or anything you should open an urgent ticket or contact live chat support. Please note we're currently experiencing extreme delays on transactions and if you need your orders/issues expedited, please alert us so we can resolve this for you immediately.

Czechia
1 review
0 helpful votes
Follow Eugen D.
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Telegram chat resolved my issue...I tried to reach the custom service but I received this automatic message: 'Please note that this support doesn't handle middleman/playerup purchases/orders/payments as you'll need to contact the middleman department directly here regarding this. Your ticket won't be redirected so please make sure to open a new ticket with the correct department.' So I tried a urgent message but than I also get nowhere because when I open the page there stands ' PlayerUp Accounts Marketplace. Player 2 Player Secure Platform. - Error You do not have permission to view this page or perform this action.' I have I problem because I tried to order a account and I spend like about 135,- euro. They promise that the person who will sell the account will get you within 48 hours but I placed my order more than 48 hours ago and still nothing even no email to confirm the payment. I have no account so I think that my money is gone and I end up with nothing. I have no order number nothing only the bank statement. Description in payment: ************** 100% resolved, closed.

Date of experience: December 1, 2023
GB
1 review
33 helpful votes
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Still yet to receive $1800 from them. As a seller on this website DON'T USE THEM. I have have been waiting for a payment for 2 weeks which is made worse by the extreme lack of customer support.

I have had ZERO communication with my Middle Man, or anyone from Player up. The customer tickets are nothing more than an automated response.

Reading from other reviewers it seems that I'm not the only one. Promoting the middle man service as a premium service, charging a large fee and then providing no support on their end is awful.

Update:
Received a response after my review went public (3rd picture) stating i slandered them and that only once "issues had been fixed" would i then be able to cash out Despite not providing any means of "resolving it" presumably asking me indirectly to remove my review. And they're after cancelling any future payouts. This has been over a month of not being paid. And only responses like this back. I could not recommend this company less!

If you've had a similar experience to me PLEASE FILE AN FTC COMPLAINT. What this company is doing is against the law and the FTC works on multiple complaints rather than individual cases. The more actual cases of people not receiving their money, the more likely the company will be fined etc.

Date of experience: March 26, 2023
Jason W. PlayerUp Rep
over a year old

Status - Use Live Chat

We do not provide support on sitejabber. If you need help and want to contact an agent offsite, contact our live chat. You have open issues that need to be resolved before we finalize your transaction. Once that is done, your payout will be released.

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us Onsite For Our Contact Link

Bulgaria
1 review
3 helpful votes
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Not Recommended
July 21, 2023

Last year I've sold an account using a PlayerUp platform and it went with almost no issues. After that I wanted to cash out from the platform to my paypal, and the order status is "on pending" since then although it says it willl take between 24-144 hours.
I've tried to contact with the support dozens of times, but with no answer from them. Lately I've connected with them on Telegram and was promised that they will take over the case... and since then - NOTHING!

Update:
The middleman support contacted me and I've been promised that my problem will be resolved right after I'm closing the offsite cases. Good communication through tg so far!

Update:
After the previous update, the Middleman stopped responding again. FOR ME, IT'S A SCAM AND I RECOMMEND TO AVOID PLAYERUP!

Date of experience: June 24, 2023
Spain
1 review
0 helpful votes
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Amazing job
October 18, 2023

PlayerUp support team does an amazing job, with quick, kind and perfect answers to your problems! It was my first experience with PlayerUp and I do recommend it!

Date of experience: October 18, 2023
GB
1 review
7 helpful votes
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PlayerUp is a proven scam website, please do not use this service as you will almost certainty lose your money.
It has been 1 year since I used this service so I no longer fear retribution for writing this review, there is a good reason why I have felt this way.

Last year (2022) I sold my account for a well known mobile game for around $500. I lost a decent percentage of this to fees which I was okay with at the time as I felt like this would be a safe transaction. The buyer paid and received the account details fairly quickly but it was MONTHS before I received my money. You can contact their support as much as you want, you will never get a reply. The only way you can get in contact is to leave a negative review on well known review websites. The negative review will prompt the admin staff to reply to your complaint and force you to delete the review before dealing with you. Once you delete the review, they attempt to help you. I was leaving negative reviews on a near daily basis just to get them to respond. It took over 2 months for me to receive my money.
Avoid at all costs.

Date of experience: August 29, 2023
Jason W. PlayerUp Rep
over a year old

Resolved - How Exactly Were You Scammed?

You stated you were paid for this transaction so how exactly were you scammed?

This makes no sense. Delays happen and you stated your transaction took 2 months to be completed. That doesn't mean you were scammed.

GB
1 review
0 helpful votes
Follow Danil G.
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I been waiting for MM cashout for 10 days, they replied on the third day with a tweet about payment delays of JANURAY as an excuse. Avoid them and only use them as last option, security is not even good. They never reply to customers and take forever to help out, a MUST EVADE SITE.

UPDATE: If this happens to you i fully recommend to try and contact Middleman support directly, they answer me within the hour, payment system is slow but if you try to contact them directly they will help you out almost instantly even though is a really big website.

Date of experience: November 11, 2023

Overview

PlayerUp has a rating of 2.8 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PlayerUp most frequently mention middleman service, payment method and customer support. PlayerUp ranks 2nd among Video Game Mods sites.

service
139
value
119
shipping
92
returns
104
quality
113
This company does not typically respond to reviews
+181