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PlayerUp

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Hungary
1 review
0 helpful votes
Follow Armand T.
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6 days after the sale of the account there is no money(((( help me please transfer money and withdraw money to my bank card

Thanks to the site, the problem was quickly solved

Date of experience: November 13, 2023
New York
1 review
2 helpful votes
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Scammers
March 5, 2024
Updated review

Do not buy from them all they do is collect your credit card information and id information they also try to convince you to remove negative remarks do not trust them they are scammers

Date of experience: March 5, 2024
Jason W. PlayerUp Rep
over a year old

Confirmed Scammer - You Stole A 72 Year Old Womans Credit Card Information To Make A Purchase On PlayerUp

Full Details: https://www.playerup.com/threads/6110872/

=======================================================================

1. We don't store credit card information. All credit card information is stored with our credit card processor.

2. We never asked you to remove any negative remarks.

3. We never captured the payment from the cardholder for this transaction.

4. You lied to our support team said you paid $600 when you paid $5.15.

=======================================================================

How were you scammed?

1. A 72 year old woman who owns this credit card you attempted to use didn't authorize anyone on PlayerUp to use her credit card to make a purchase for a TikTok Account.

3. That single $5.15 payment was voided and returned to the cardholder last week for which you stole their credit card information to make a payment.

=======================================================================

In conclusion the only one who scammed here was you who stole someones credit card information and then attempting to pretend as if you're a legitimate customer while fabricating / deceiving / blackmailing us.


Scam site
February 17, 2024
Previous review

Do not buy from them if you do you will be scammed I been trying to get them to respond to me for months and they won't. They stole $600 from me

Date of experience: February 17, 2024
GB
1 review
1 helpful vote
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No money, no support
December 6, 2023

6 days after the sale of the account there is no money(((( help me please transfer money and withdraw money to my bank card Thanks to the site, the problem was quickly solved

This is now solved.

Date of experience: December 6, 2023
GB
1 review
0 helpful votes
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It's been sorted
October 25, 2023

I received my 200 legitimate dollars they owe me. Thought I was scammed, my apologies for being rude initially. Thanks for the help telegram live chat team.

Date of experience: October 25, 2023
Canada
1 review
0 helpful votes
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SERVICE WAS RECEIVED
December 28, 2021

Nevermind. They solved my issue. Make sure to check onsite as I never received email notifications the service was delivered until I logged into my playerup account. Received everything as described.

Date of experience: December 28, 2021
GB
1 review
2 helpful votes
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Scam site. Avoid and use player auctions
February 4, 2024
Updated review

Been waiting almost 3 months for my payment of 435USD. This is a joke. They're blatantly ignoring me and refusing to just pay me... I dont know if someone ran off with the 435USD im owed but im not going to let them walk over me and ignore me. If i have to ill be filing a lawsuit against this company and get paid more money than im due.
04/Feb/2024 - They replied saying they'll "Expedite" this ticket. I gave them all the information I had available and yet again I'm being ignored, no read or anything just straighg radio silence from this 'company'.

"Your transaction is now officially complete. Your payment has been successfully scheduled to be sent and it will appear in your Account within an estimated 1-96 hours.

If you have any questions regarding your cashout or payment status, post them in this ticket. Please don't open new tickets regarding your cashout. Positive Feedback will be submitted to your account shortly if it hasn't already been submitted. Thank you again for remaining patient with us during this account transfer process.

Middleman, 31/Oct/23 "
After this message nothing not a single response on their telegram, facebook or their own website.

Funny how I put a bad review up, send it to them and they want to try to spin the situation to make it seem like I'm causing the issues here when all thats happened is they've been uncommunicative, distant and dont stick to deadlines.

Asked me to re-cashout, did it and they're back to ignoring me.

My Transaction ID: *******-500
https://www.playerup.com/conversations/middleman-wallet-balance-cashout-pending.*******/unread

Date of experience: February 4, 2024
Jason W. PlayerUp Rep
over a year old

Contact our live chat and we will get this resolved for you

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com


This site is just a scam.
January 18, 2024
Previous review

Been waiting almost 3 months for my payment of 435USD. This is a joke. They're blatantly ignoring me and refusing to just pay me... I dont know if someone ran off with the 435USD im owed but im not going to let them walk over me and ignore me. If i have to ill be filing a lawsuit against this company and get paid more money than im due.

"Your transaction is now officially complete. Your payment has been successfully scheduled to be sent and it will appear in your Account within an estimated 1-96 hours.

If you have any questions regarding your cashout or payment status, post them in this ticket. Please don't open new tickets regarding your cashout. Positive Feedback will be submitted to your account shortly if it hasn't already been submitted. Thank you again for remaining patient with us during this account transfer process.

Middleman, 10/31/23 "
After this message nothing not a single responde on their telegram, facebook or their own website.

Asked me to re-cashout, did it and they're back to ignoring me.

My Transaction ID: 5969901-500
https://www.playerup.com/conversations/middleman-wallet-balance-cashout-pending.2840201/unread

Date of experience: January 18, 2024

[Edit: PlayerUp Staff telling me they stopped my transaction due to 'Attacking' them. I think they want me to take my reviews down. Not happening :). They're straight up refusing to pay me because all i did was try to get in touch with them yet i was constantly ignored. Giving me false deadlines, telling me they'll give me an update and yet a month later still being ignored then randomly told i should take my reviews down so they can 'Resume activity related to my account'. Nope, not happening. Dont bother with this website. Go to PlayerAuctions instead!

Been waiting almost 3 months for my payment of 435USD. This is a joke.

"Your transaction is now officially complete. Your payment has been successfully scheduled to be sent and it will appear in your Account within an estimated 1-96 hours.

If you have any questions regarding your cashout or payment status, post them in this ticket. Please don't open new tickets regarding your cashout. Positive Feedback will be submitted to your account shortly if it hasn't already been submitted. Thank you again for remaining patient with us during this account transfer process.

Middleman, 10/31/23 "
After this message nothing not a single response on their telegram, facebook or their own website.Ive been constantly ignored like one of the staff members have read some of my messages on telegram, told me theyll message soon and look at that. No response, just blatantly ignoring my messages and not giving.e the 435$ ive been waiting patiently for.

My Transaction ID: 5969901-500

https://www.playerup.com/conversations/middleman-wallet-balance-cashout-pending.2840201/

Telegram:@duckie0

Date of experience: January 3, 2024
Albania
1 review
4 helpful votes
Follow Nelsi Q.
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Put my STFC game account for sale in PlayerUp around the end of 2023. In march 2024 an offer came in and I accept it, using their "secure way" with the Middleman. The buyer transferred the money to their Middleman and I transferred the account to the buyer. Waiting period was stated to around max 14 days to get money through PayPal or bank. After the time expired I contacted them and got a response 7 days later that they have some issues with paypal. After a month of back and forth they made me change my way of cash out from PayPal to bank account which took another month or so. Yet again the told me they had a problem with the bank this time. Contacted them even through their quick resolution center in Telegram and still a ton of excuses and no money. After that after several attempts they started not responding anymore.Posted some bad reviews on them in different review sites which made them contact me and promise to send the money if I take down the reviews, which i did. Guess what, 2025 and the money hasn't come yet. Will attach some screenshot of the convo i had with them.

+1
Date of experience: March 3, 2024
California
1 review
0 helpful votes
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Recommend
May 3, 2023

I have done a dozen transactions now with PlayerUp. These guys are good and everything has gone perfectly on my transactions with no stress. I recommend

Date of experience: May 3, 2023
Luxembourg
1 review
1 helpful vote
Follow FERHAT A.
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Genshin account for 1k $. Took 4 days but I finally managed to get payment. Thought I was getting scammed based on reviews but my error here. The site will pay just a bit of a lengthy process.

Date of experience: June 10, 2023
Texas
1 review
1 helpful vote
Follow UU K.
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Easy payout method
May 28, 2023
Updated review

I had some issues with the buyer but Playerup made the whole process easy and seamless. They take a bit of time because they have a backlog but if you are patient they will pay you.

Date of experience: May 26, 2023

I sold my account on playerup on April 1st. It has been over 2 weeks now and I keep getting ignored on telegram. Furthermore when I complained and said I would post a negative review the playerup team cancelled my cashout request. This site is a blatant scam they look for an excuse not to pay. I will be filing a complaint with the Better Business Bureau as well as filing an FTC Fraud Report. This is unacceptable where a company based in the United States(Seattle,Washington) can blatantly scam. They are literally holding MY money because they are nothing more than a middleman but instead of paying their customers they will keep your money. If you wish to resolve this You know my telegram and you know my Playerup Username: UUK5. This review will stay up until I am paid.

Date of experience: April 14, 2023
Latvia
1 review
0 helpful votes
Follow Mikus R.
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Eventually issue was successful in getting resolved.

Seller was rude but playerup was able to get the issue sorted and the transaction is completed because of their assistance.

Date of experience: October 17, 2023
Czechia
1 review
0 helpful votes
Follow Eduard V.
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RECOMMENDED I have bought/sold on playerup so have xp with both. Both instances were solid and superior. My 1st order I sold my account for paypal cash but later switched to store credit so I could buy a better account in another game. Only complaint I had was it took several hours for the use credits order to activate. This should be automated. When the order was finally activated the seller wasn't prepared to deliver so it took a couple days for him to finally transfer the email bound to the account over to me. I had around $8 worth of credits left after that. Bought an account from another seller who sent me a bogus account. I complained and immediately cancelled. Playerup without any questions cancelled the order and returned the funds back to me. Buyer protection does work as the seller wrote all these excuses saying I scammed him but middleman jumped in and investigated found out the seller was lying. Now I just cashed out my credits and that will conclude my business at least for now.

Date of experience: March 13, 2023
Czechia
1 review
0 helpful votes
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Good service
February 14, 2022

It took time to connect to their live chat but I finally was able to connect with an agent. They fixed my issue in about 10 minutes after I was able to get ahold of someone.

Date of experience: February 14, 2022
Czechia
1 review
2 helpful votes
Follow Ziga Z.
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Lets be clear on this one: Playerup is clearly the most secure place to buy game accounts. They clearly try to advance the buyers interests vs. the sellers interests. The Middleman process allows you to securely purchase an account through a 3rd party (with verification required), and they offer some insurance options to protect yourself even further after buying an account. Now on to the one bad part: The first transaction is going to take a while. I'm not going to sugarcoat that, expect the first Middleman transaction (when you're an unverified account) to take a long time. They're clearly backed up on initial verifications and make that pretty clear if you start a support ticket. I'm still in the process of my first transaction, and though it has been extremely slow. It's clear that it's a secure process, and let's be honest with each other, would you rather have a fast process that's insecure or a slow process that's secure? In the less than safe world of buying gaming accounts, you want the latter. I'll make future transactions on Playerup and hope that my current transaction is wrapped up quickly so I can buy more :) As an update. My transaction was completed, it went by very smoothly. I recommend that you buy from sellers on the site who have "High" feedback, as they will give you the easiest buying process.

Date of experience: April 27, 2024
Jason W. PlayerUp Rep
12 months ago

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Poland
1 review
0 helpful votes
Follow Dox C.
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I trusted to middleman service that they keep slowly or whatever I scammed and I didn't know yet. I just sold my account 8 days ago everything fine with buyer however playerup didn't even send my money to me, yesterday they told me to send it today but still nothing.

RESOLVED EVERYTHING FINE %100 PAID RESOLVED NO SCAMM AT ALL. TRUSTED ONES BUT NEED PATIENCE.

I will update news here

Date of experience: November 25, 2023
Ireland
1 review
0 helpful votes
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Legit
January 16, 2022

This site legit 100%I just bought bought a account and it's loaded and it was only cheap too I've bought from other sites and it was scammed this one is legit

Date of experience: January 16, 2022
Connecticut
1 review
1 helpful vote
Follow Ra A.
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DO NOT USE THIS SITE
I have over 200$ in canceled orders for almost 2 years they refuse to Send me my money back this site is a scam ITS A SCAM
ITS A SCAM
ITS A SCAM
ITS A SCAM
ITS A SCAM
ITS A SCAM
ITS A SCAM
ITS A SCAM

Date of experience: May 8, 2022
GB
1 review
0 helpful votes
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They have bad customer's support. Payment takes to long for first time sellers because of verification. But if you want a safe transaction, playerup is the best.

Date of experience: November 29, 2023
Netherlands
1 review
0 helpful votes
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Transaction ID: ******* in my experience on playerup the site is very good I recommend the service middleman the first transaction was a long one because it was the first transaction for me and for the seller I paid $ 300 for an account after I sent an urgent ticket to the middleman after a few hours the transaction was successfully approved this is the best place to buy game account the service middleman protects the seller from being scammed and securing the seller money thank you for the playerup team

Date of experience: March 2, 2024
Jason W. PlayerUp Rep
over a year old

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

GB
1 review
0 helpful votes
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They solved my issue
October 9, 2023

I just got ahold of an agent. They solved my problem within 10 minutes. Thank you for being transparent with me on this and gladly that scammer is finally banned.

Date of experience: October 9, 2023

Overview

PlayerUp has a rating of 2.8 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PlayerUp most frequently mention middleman service, payment method and customer support. PlayerUp ranks 2nd among Video Game Mods sites.

service
139
value
119
shipping
92
returns
104
quality
113
This company does not typically respond to reviews
+181