PlayerUp has been reported to offer refunds or compensation contingent on the removal of negative reviews. If you have evidence of such behavior, please report it to the FTC, where each incident can lead to a $50K fine.
website thubmnail of PlayerUp

PlayerUp

How would you rate PlayerUp?
grey star
grey star
grey star
grey star
grey star
Norway
1 review
1 helpful vote
Follow Руслан К.
Unfollow Руслан К.
Send Message
Share Review
Report Review

I have made the order and paid it a week ago yet I never get a single response from the middleman other than those annoying automated responses, the seller couldn't deliver the account and I canceled the order on the 3 way conversion and asked for refund but then I found another deal on the site and asked to replace it yet no responses,, how long should I wait for this "middleman" to even send a single answer to me?

Edit: playerUp responded and is now resolving my issue

Edit 2: I decided to use their service again, made another new deal and bought an account but the seller couldn't deliver it so we both canceled the order and I asked for a refund but... same slowness. Only if they were faster with their processing and responding...

Edit 3: Edit: playerUp responded as usual and is now resolving my issue <3 luv them

Date of experience: March 11, 2024
Jason W. PlayerUp Rep
over a year old

Contact Live Chat as this is a simple fix.

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Czechia
1 review
0 helpful votes
Follow Francesco C.
Unfollow Francesco C.
Send Message
Share Review
Report Review

Seller tried to sell me a fake full access account. Totally fake and it was cracked stolen. Literally I logged into game and I was bombarded with threats that the account is stolen it's about to be reported.

I cancelled the order, playerup gave me a refund.

Date of experience: October 20, 2023
New Zealand
1 review
0 helpful votes
Follow Santiago R.
Unfollow Santiago R.
Send Message
Share Review
Report Review

Hey playerup, you have a good system, good sellers, good support but you got to fix your ingame items section. The sellers in these specific sections are more or less all shady or scammers. Specifically talking about 2 games, marvel top up services and on pc EFT items. I'd get some serious modding done in these sections and remove all these bad sellers. Other than that, I enjoyed using your platform and while I am not a longterm using customer, maybe in the future I will consider using you again.

Date of experience: December 5, 2021
Texas
1 review
2 helpful votes
Follow Brian D.
Unfollow Brian D.
Send Message
Share Review
Report Review

Sellers Beware
October 20, 2022

Sold an acount on here and I still have not received my payment. I sent multiple tickets, and messages to them, and still no money has been sent to my paypal account. I opened a dispute on BBB against them, and still no response from playerup. Or my money. Buyer has been playing the account for a week now.
Stay away from this site. They don't care about getting sellers their rightfully due money.

UPDATE
They contacted me and have sent my payment! Thank you.

Date of experience: October 20, 2022
Jason W. PlayerUp Rep
over a year old

Go To Live Chat

All you need to do is go to live chat, inform them of this issue and then they'll resolve it. Live Chat is available for all members.

====================================================

TECHNICAL CHAT SUPPORT (RECOMMENDED)
https://www.playerup.com/accounts/guides/
https://lc.chat/now/1642261/0

SALES CHAT (SALES ONLY)
https://www.playerup.com/middleman/?page_id=5&form=cart

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

Go to this link above and click on the live chat bar located on the bottom right of the page. If you're unable to view the live chat then that maybe due to that you're using a mobile device that is blocking it. Please switch to a desktop/laptop and then you'll be able to see the live chat customer support option.

====================================================

OPEN AN URGENT TICKET
Http :// www.playerup. Com/conversations/add? To=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

If Live Chat is offline, open an urgent ticket using the link above and request us to fix/expedite/resolve any issues you've outstanding.

====================================================

Please note this isn't PlayerUp Support. If you have problems with a transaction, seller or anything you should open an urgent ticket or contact live chat support. Please note we're currently experiencing extreme delays on transactions and if you need your orders/issues expedited, please alert us so we can resolve this for you immediately.

Czechia
1 review
0 helpful votes
Follow Andrea A.
Unfollow Andrea A.
Send Message
Share Review
Report Review

It's 100% resolved i got expedited thanks playerup nice job guys I want to buy an account and did all that i had to and paid the money and i got verified from a day ago but the 3 way conversation is not showing and i want the account and afraid it might be sold before i get it and my money is in the website now. So please let it be fast i want the account And thanks.

Date of experience: November 11, 2023
Norway
1 review
0 helpful votes
Follow Daniel B.
Unfollow Daniel B.
Send Message
Share Review
Report Review

Although the sellers can be bad the playerup mods have helped me out settle my order. I had a problem with an order as a buyer and playerup mods helped me settle it which I'm grateful for. I got the refund and they punished the seller as well so I appreciate what they did for me.

Date of experience: January 12, 2024
GB
1 review
2 helpful votes
Follow Abdullah T.
Unfollow Abdullah T.
Send Message
Share Review
Report Review

I've just sold an instagram worth over $500 using this service, had no issues whatsoever throughout the entire deal I felt comfortable and promised, but the service is a bit slower than I am normally used to, as I certainly deal on my own many other places, but I would recommend this service 1st 10/10; because, if you're doing $1000+ transactions this is the place to go and be secure about it!

Date of experience: April 23, 2023
Finland
1 review
0 helpful votes
Follow henri n.
Unfollow henri n.
Send Message
Share Review
Report Review

-RESOLVED.Purchased completed

Im really really confused from this website i created an account from the website and bought something instantly but i have recieved nothing on my email or anything that says that i bought it except that "skrill" the money website i use said that the money was transferred to playerup's account. I go on the website after that and everytime i try to contact anyone it says i dont have permission. There is nothing written about any order i bought or anything i did im literally confused about how this system works. I really need some help in doing this thank you!

Date of experience: November 13, 2023
Malaysia
1 review
2 helpful votes
Follow Samuel Tan Juan Y.
Unfollow Samuel Tan Juan Y.
Send Message
Share Review
Report Review

I registered a PlayerUp account yesterday and decided to make a purchase on an account. I contacted the seller and he wanted to deal through MiddleMan. So I proceeded to make payment and received a pre-middleman setup. It has been over 24 hours and I have yet to receive a reply or a response. I even messaged the MiddleMan through a seperate conversation, email their support_playerup.com and even created a thread in PlayerUp Middle Man Thread Topic. I will change the review if I received a satisfactory service

Edit: I have received a reply from PlayerUp and they have already opened a 3-way ticket with the seller. Thanks

Date of experience: May 1, 2024
Jason W. PlayerUp Rep
12 months ago

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Czechia
1 review
1 helpful vote
Follow Ricardo A.
Unfollow Ricardo A.
Send Message
Share Review
Report Review

I was buying a Warface account through PlayerUp, and it went great - the middleman instructed the seller to give me all the information and it only gave money to the seller when I confirmed with them that I have taken the full control of the account. It's safe, and efficient. If you are looking to buy game account, definitely worth having a shot!

Date of experience: March 26, 2023
GB
1 review
1 helpful vote
Follow Thaer Z.
Unfollow Thaer Z.
Send Message
Share Review
Report Review

Edit: They resolved it great support! Username: Tha2er

Im really really confused from this website i created an account from the website and bought something instantly but i have recieved nothing on my email or anything that says that i bought it except that "skrill" the money website i use said that the money was transferred to playerup's account. I go on the website after that and everytime i try to contact anyone it says i dont have permission. There is nothing written about any order i bought or anything i did im literally confused about how this system works. I really need some help in doing this thank you!

Date of experience: March 27, 2024
Jason W. PlayerUp Rep
over a year old

Contact Live Chat

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Washington
1 review
0 helpful votes
Follow Gianluca S.
Unfollow Gianluca S.
Send Message
Share Review
Report Review

I purchased a spotify service, but I had some problems becouse the Amazon payment receipe went in the spam folder and the seller did not find it.

I was afraid that I was scammed but I received support from the website staff and everything went well.

Actually I'm waiting for the account details that I suppose to received within tomorrow.

+1
Date of experience: July 8, 2021
Czechia
1 review
0 helpful votes
Follow MIKAEL B.
Unfollow MIKAEL B.
Send Message
Share Review
Report Review

Super annoying slow...
November 22, 2023

Super annoying slow... I have made the order and paid it a week ago yet I never get a single response from the middleman other than those annoying automated responses, the seller couldn't deliver the account and I canceled the order on the 3 way conversion and asked for refund but then I found another deal on the site and asked to replace it yet no responses,, how long should I wait for this "middleman" to even send a single answer to me? God...

Edit: playerUp responded and is now resolving my issue

Edit 2: I decided to use their service again, made another new deal and bought an account but the seller couldn't deliver it so we both canceled the order and I asked for a refund but... same slowness. Only if they were faster with their processing and responding...

Edit 3: Edit: playerUp responded as usual and is now resolving my issue <3 luv them

Date of experience: November 22, 2023
Pakistan
1 review
9 helpful votes
Follow Zain Q.
Unfollow Zain Q.
Send Message
Share Review
Report Review

Playerup is literally a SCAM. I have two pending cashouts, one was started FIVE YEARS ago and the second was started an year ago. So far I haven't received a penny. They've also shadowbanned me on their site and I can't post any threads. Last I heard from their support was on telegram on 6 April 2022. Since then they have completely ignored my messages.

Date of experience: November 25, 2023
Jason W. PlayerUp Rep
over a year old

Status - Contact Telegram Live Chat

Your cashouts were completed on our end. If you didn't receive the payments, contact our live chat team immediately.

Wallet ID: 100ee294-504c-4cf1-a108-e7428069e410 funds were sent too.

==============================

FACEBOOK CHAT SUPPORT
https://m.me/playerupcom

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

KR
1 review
10 helpful votes
Follow S S.
Unfollow S S.
Send Message
Share Review
Report Review

GARBAGE, SCAM SITE DON'T USE
February 6, 2024

THIS SITE IS COMPLETE GARBAGE. If you have a nerdy hobby that wastes money and time, this is the place to go :) I used their middleman service and sent money to a seller in June, but the seller didn't get paid until December. The seller and I kept messaging them, but were ignored every day. I hope there are fewer victims. Don't use this crappy site! No matter how many excuses these $#*!s come up with, it doesn't change the fact that I paid in June and the seller got paid in December. :))

Date of experience: February 6, 2024
Jason W. PlayerUp Rep
over a year old

Status - Resolved - How Were You Scammed?

1. You were fully paid for this transaction

2. How were you scammed when you received exactly what you sold the account for?

Not sure why you opted to defame us here misleading everyone when we did nothing wrong to you. When we tried to reach out to you by telegram chat, it seems you blocked us.

Czechia
1 review
0 helpful votes
Follow Florin M.
Unfollow Florin M.
Send Message
Share Review
Report Review

Verification takes longer than 1-48HOURS! UPDATED:
Update: they contacted me asap after this post, maybe their just busy or lack of staff that's why its gets delayed. I will rate playerup.com five stars! I registered an account on playerup then past 12midnight march 8 i ordered and paid the amount via visa middleman service,, its pretty annoying for first timers like myself to have plenty of verification process to have a proof that im human and its my credit/debit card. But i get it, its for security reason, the problem is they dont even reply to my messages and to my super urgent delay transaction ticket.it is written on the procedure that they will get to you shortly after the verification, i sent a couple of verifications, (passport, selfie with passport, the online image proof that im the one who paid) but then again no reply from them,, i wonder if its just me or is this really i thing at playerup.com. Ignoring customers messages and not saying a thing,, confused!

Date of experience: November 18, 2023
Netherlands
1 review
0 helpful votes
Follow Alkaseh N.
Unfollow Alkaseh N.
Send Message
Share Review
Report Review

Hello Playerup team... since 15 February I applied to cashout money from my MM wallet on the site. Since then I have been trying to contact middleman, but it is difficult for me to find him. I really appreciate your service and would be grateful if you could help me with this.
Please contact me on Telegram: https://t.me/dddC7

Best regards, Alkaseh

Note: As soon as I receive my payment via the bank I will update my review here!

[UPDATE: The support team started to help me in solving the problem]

Date of experience: March 7, 2023
GB
1 review
0 helpful votes
Follow Balara P.
Unfollow Balara P.
Send Message
Share Review
Report Review

This is my first experience of using PlayerUp website. I sold my account on 11/7/23. Everething was fine: fast creation of 3 way ticket, fast response to my question about previous scam attempt from the bad person, secure. Account was sold for 185$ and on 11/19/23 i got message that 160,95$ arrived to my Middleman Wallet Balance. Then i made attempt to Middleman Wallet Balance Cashout and got this message: "Your payment has been successfully scheduled to be sent and it will appear in your Account within an estimated 1-96 hours." After 1 week i started worrying and ask about current status of my payment but got only automated bot response. In my country PayPal not fully working so i choose BankTransfer (Global) method. I'm still waiting for my payment and don't know when i get it. Transaction ID: *******

Edit: This is all sorted and resolved

Date of experience: January 17, 2024
Pakistan
1 review
0 helpful votes
Follow Muhammad H.
Unfollow Muhammad H.
Send Message
Share Review
Report Review

Best service ever
January 9, 2024
Updated review

Business with playerup is as smooth as honey. Gets out payment on time 24 hours live support i have personally used it and even got my cashout and one is pending I'll hopefully receive in this week I've provided pictures of got cashouts
My username name on playerup is:
Husszn123

my pendin cashout link is:
https://www.playerup.com/conversations/middleman-order-transaction-id*******881-3-way-conversation.*******/

My 2 completed transactions are:
*******743
*******579

💯 Recommended to deal with it

Date of experience: January 9, 2024

Middle man paid
May 27, 2023
Previous review

They paid to me thanks it is good but some how it is slow so that's why i posted a review for it and now i got paid

Date of experience: April 27, 2023
Netherlands
1 review
5 helpful votes
Follow Jacob g.
Unfollow Jacob g.
Send Message
Share Review
Report Review

PLAYERUP IS SCAM
November 26, 2023

SCAM SITE. Playerup haven't paid me $1400 since 2 years. We both buyer and me contacted Playerup several times to release owed money and everytime they say excuses.

Playerup gaslights customers to steal money.

PlayerUp attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 26, 2023
Jason W. PlayerUp Rep
over a year old

Status - Resolved - You Never Did Business On PlayerUp

As sitejabber posted, we tried to reach out to you, resolve your issue but it seems you never actually conducted business on PlayerUp.

===================================================

REACH LIVE CHAT SUPPORT

TELEGRAM INTEGRATED CHAT SUPPORT
https://t.me/playerupcom

DISCORD INTEGRATED CHAT SUPPORT
Message Us

URGENT TICKET
Http :// www.playerup.com/conversations/add?to=Middleman&title=Super%20Urgent%20-%20Delayed%20Transaction

EMAIL SUPPORT
vip@playerup.com

Overview

PlayerUp has a rating of 2.8 stars from 293 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PlayerUp most frequently mention middleman service, payment method and customer support. PlayerUp ranks 2nd among Video Game Mods sites.

service
139
value
119
shipping
92
returns
104
quality
113
This company does not typically respond to reviews
+181