Pretty Little Thing

I ordered this little number from Pretty little thing and I was gonna wear some pants underneath but I'm in Miami this weekend and decided to be a Hot Mama. Everyone loved it including myself. It was true to size and sexy! Will be ordering from them in the future:-)

I ordered the Plus White One Shoulder Pleated Detail Midi Dress. The dress looked nothing like the website. The hems were showing, the dress was see through and felt like a table cloth. They want me to pay to return to them knowing the shipping costs is extremely high and probably equal to the cost of the item or more and currently I am in a dispute with them. Thank God that I ordered through PayPal. Coincidentally they don't allow people to leave reviews on their website. Do yourself a favor and don't order from them. I'm attaching pictures of what I ordered compared to what I got.

I got sent a defective item, (totally not my fault!) and talked to 2 customer service reps through email and twitter, Mavie and Matt T. Both reps were unapologetic and unprofessional even after seeing photos as proof of the defects. They asked me to send the item back at my own cost if I wanted a refund even though prettylittlething was at fault for sending me a defective item in the first place and didn't even offer to send a replacement.

No customer service. I've waited over 2 weeks for a delivery and it's still not arrived. I paid next day delivery. Have tried to request order to be cancelled and refunded. How long am I supposed to wait?

I ordered $200 worth of clothing and everything I got was in the wrong size. They completely sent me a large when I ordered a small. I didn't even bother with return because they have the worst customer service ever! I would not recommend this store to anyone. Poor quality clothing

Haven't received a refund from over a month ago. I can see through Royal Mail tracking that they have received the parcel but still will not give the refund - basically have taken the money and the product back! Contacted customer service to be told that the refund has been processed (it definitely has not - I have received nothing!) would not trust this company at all - seems like a complete scam

Bought a dress with lace sleeves.

*Delivery - It arrived in a reasonable timeframe.

*Fit - Not the best. I put it on, bent my elbow and heard the lace sleeve rip. I have slim arms so I have no idea how those with bigger arms would manage. The dress itself is a size 12 but it fits more like a size 10. I'm not tall but the dress is quite short on me.

*Quality - The quality is lacking. Looks cheap close up but fine from further away/at night.

Summary:
The item I bought was cheap so you absolutely get what you pay for with this company. It'd be fine if you want to buy a one-use item, but personally I will not be buying from them again.

I ordered the Pink and White Stripe Satin Short PJ Set and the colour is way off.
In the photos on the website the stripes are light pink but in person they're much darker which is disappointing because I don't like the dark shade all that much.
Aside from that, everything's fine but I'll be returning anyway.
Hope this helps

I ordered 4 items £8.99 for delivery within 2 days as needed it at the weekend. I received an email telling me it has been returned back to them! I had not received the parcel or sent it to be returned! Disgusting. Will not be buying from them again. Do not recommend.

I've getting the run around from them on a order. They keep saying it'll be here this day or that day and that I need to wait until a certain day to cancel. This is BS! Never again! I needed this for a special occasion!

The receipt shows the discounted price plus standard shipping but the total suddenly spikes to $20 more. I emailed them regarding this because I just want to be charged the right amount and they said they cannot. The order receipt displays this price error. I will be taking this up with the bank as it's fraud.

Don't buy if your planning for an event unless it's months ahead. They always say "delivery on x date or sooner". Despite this my package is always far past the latest delivery date every single time. So frustrating when you planned. Overall products look like photos but the materials and fabric are a lot cheaper then they look online. Similar quality to forever 21 but cuter styles

Asking for police reference number for stolen parcel through evri placing parcel at front of my home, contacted police had a reference number yet they not accepting it has a reference number, don't see why it was down to myself to chase my parcel never received absolute joke of a company, guess I'm never going to get a refund from these a@@wipes

Ordered a pair of heels size 6 and they sent me a 4. I'm a size 6 and you can fit another foot in there, so sizing is wayyy off. Not to mention my toe screamed during the 10 seconds I tried them on. Now I have to pay out of pocket to return the item!?! Wth?
The dresses are absolutely trash, see through and itchy material.
No refund or exchanges so i'm stuck with 4 items I cannot wear/use.
I'm embarrassed to even gift them.

Will never order from them again, they should be banned from selling

If this clothing brand is able to market its male clothing range as Boohoo Man depicting men as visually strong in their online and billboard ads, what does it say about this company's attitude towards women, typically depicted as sexual objects, without dignity or autonomy? This isn't the 80's. Change your brand name and imagery PLT, it's insulting.
Come on women, wake up, you're being played by this lightweight and, let's be honest, substandard clothing business. Not wholly surprising when one considers the cultural background of the owners. Time to put them out of business.
Seeing their sexist and misogynistic billboard adverts plastered all over the motorways/highways is too much to bear in silence. This review will be posted on several review sites.

I had a horrible experience with PLT. I ordered something and paid every penny and due to some issues with the address they didn't even informed me to correct it they sent my package back without even giving a proper information, yet they're also refunding half of money. My order total was $128.50 and they're refunding only $78.00 which is their fault. The customer service sucks, they said we can't refund your delivery money back and all those things and at last they said ‘We hope we've helped with your query today. Please help us free up our team for the next customer in line by not replying to say thank you. Instead, we'd really love to hear your experience bla bla bla'. Not even a bit of understanding is coming from them. I can't believe the horrible service I'm receiving. Would never recommend it to anyone.

I purchased some items in summer 2021 and returned them since they couldn't fit and the quality was poor.I contacted customer service multiple times and have not received my refund till this day. Please do not purchase anything from this company you will regret it. They are very unprofessional and dishonest.

Part of my order didn't arrive. Thought it was going to be an easy process when they said they'd check CCTV footage of my order being packed. Instead I was basically called a liar and told I wasn't getting a refund or reorder and the decision was final and they wouldn't be revisiting my claim. They've just taken my money and are now ignoring my emails. So disappointed as I've been shopping with them for about 4/5 years with no problems. Now I know I won't ever be again.

They do not refund returns!
I returned items twice and 24 days still have no refund for both times! The customer service does nothing and blames Paypal because I opened a dispute. So they do nothing is incredible. I will have to complain no professionalism. Already the return costs are not free (France) plus they fly clearly without refunding when returning the items.

I ordered a lot of clothes and shoes and accessories for my holiday and took these away with me. The things I didn't wear on holiday I returned.

When doing the return I realised there was a pair of sandals I'd ordered that id never received.

I've contacted them about this & they will not refund me as it's been over 14 days. Since when is this a policy you have? Doesn't state it anywhere when ordering. And I didn't think to check every single item I ordered was there as I ordered about 30 items and presumed they'd correctly send everything.

Wouldn't recommend. Terrible customer service. Pretty sure they make enough money with the figures they reported pay molly mae to refund me for some sandals I don't have!

This is my second time ordering from this site, and the second time they've given me sizes that were wrong and also too big!(it seems as if a lot of other people has a problem with their sizes as well)... I contacted customer services and all the representative said was I ordered from the U. K. size chart. Doesn't make any sense at all. The clothes arent horrible, but they never seem to get the orders right. So I'm definitely not ordering from here again. People don't have money to waste!

I paid extra for next day delivery due to urgent situation. One item arrived with several holes on it, the other looks totally different then on the website (unmatched colour and style) and the other one is made for barbie probably, I'm 5"2,45kg, find there is no way to fit myself in that clothing! It was completely ruined!
So I contacted the customer service and they responded as the other two items wasn't damaged, so they won't refunded me the postage fee.
Poor customer service, untrustworthy products pictures, description, poor quality of goods and irresponsible delivery! Don't order from them!

So I placed an order worth 61.49£ paid 4€ to return part of the order. It's been over a month they received my return order and refused to pay all I have been getting are stupid excuses to why I can't receive my refund meanwhile they refunded every other order. I feel they are a scam and should be avoided