Pretty Little Thing

I've order from the e-commerce some dresses and first, once I placed the order I've been charged different prices from those I saw online and on my checkout (in my order history I can still see the original prices I saw and buy with), that brought my total from $311 to $570; second, when I texted them to complain about it and I provided all the evidences they made a mistake, I've only been told I'm wrong. After sending through more screenshots, I've been told that there must be a glitch, but I'm still paying the higher prices. This is stilling money from clients. It's not correct and hope no one else will need to go through their client assistance. Just don't buy anything from them.

Horrible Experience - Never Ordering Again!

I wish I could give zero stars. I placed an order with PrettyLittleThing over two weeks ago and I'm still waiting for my parcel to arrive. The delivery date has been pushed back multiple times, and each time I contact customer service, all I get are **empty apologies with no real solution.

I've told them several times now that I don't want the items anymore because the delay is ridiculous. But instead of refunding my money, they keep giving me the same useless response: "We're sorry for the inconvenience." Sorry doesn't help when I've been waiting for over **THREE WEEKS**! I don't want the clothes anymore—just refund my money! But apparently, that's too much to ask for from PLT.

Save yourself the frustration—shop somewhere else. PLT's customer service is awful and they clearly don't care about their customers once they've got your money.

If you like quality items, good customer service, and reasonable ways to return items and receive refunds… this is not the shop for you!

They will not refund you if you don't receive the items and will try to make YOU jump through hoops to get a refund. The return policy is also ridiculous — you can't technically as you still don't get a full refund!

The quality also sucks. Just save yourself the time and money and don't purchase from here

Never really had a problem with pot before other than ridiculous sizings. I made an order of five items to which only 4 arrived. I opened a dispute to claim I did not receive one item. They said multiple times they had personally gone through cctv and seen all five items pack when in fact they hadn't. I asked several times for myself to see the the CCTV but they ignored my request and denied a refund or the item to be resent. When told I would be taking further action if either of my requests wasn't made, I then soon received a confirmation email of the item being received as an order. And also had an email from the supporting team manger she will accept what I have said on this occasion and has re ordered it for me.

I ordered my clothing last summer over $130 worth. That was my first time buying from this company. I bought my regular size but when it came, it was way too big sizing ran large for Canadians. I sent the package back to exchange it for smaller size, they received the package. I lost my tracking number so I emailed them and gave them my order number and all they gave me was the runaround and never refunded my money. I have bought from many retailers online and all I had to do was give them my order number and they would see my order that I ordered but pretty little thing pretended they couldn't see my order and they told me to go back to the post office by then the post office said they only keep it for a month and it's deleted And my order number they never refunded my money they kept it

Ordered a dress which didn't fit well and tried to return it through their portal, where they charged me 5 euros, which was ok since they stated that return costs are on me. The return label even had a mark that it was paid for. However, when I arrived at the post office, I was told I needed to pay additional 11 euros (for a 20 euros dress). The customer service is useless and keeps writing that returns are on customer but they do not explain why was 5 euros taken from my account if it wasn't the return cost and don't want to give it back.

An item was missing from my delivery. This is the first time after being a loyal customer for years this has happened. I emailed and within an hour ( which I find suspiciously quick)they had allegedly watched footage of the item being put in my parcel. I asked to see the footage as it wasn't there and they refused. I asked to escalate the complaint and the reply was worded as If I was lying saying the item I "claimed " was missing was delivered to me and that is the end of the matter. I am an honest person and offended that they are insinuating I would try to fraudulently claim. Furthermore this was not the most expensive item in the order. I will not be using them again.

I returned items 32 days ago. I provided receipts and everything for proof of delivery. I live in Canada so returns are done at your own expense. I had to open a dispute with PayPal and because PLT told me to cancel it as they've received my return and confirmed the amount, I did. Now they're saying they need to further investigate…like what the hell is this? I order these things back in January for a trip. It's now March and I'm going on another one with no refund…,this company is joke. And surly will go bankrupt! Friggin thieves

Sadly didn't see poor reviews until after I had ordered. Goods received of such a poor quality they are totally useless. Website promotes a returns policy but does not conform to their own mantra! Please don't buy from this disreputable company. I have returned the goods but have yet to receive a refund. This company is not complying to Consumer Rights in any form...buyer beware!

HORRIBLE SERVICE!. They used to be my main website that I ordered from until I placed a $300 order that I never received and they swore up and down that I did, however when the shipping was tracked it was in a totally different state and that STILL wasn't enough for them to refund me or re send me the items I ordered. Never again the customer service is terrible.

Customer service is terrible. I received a white dress for my bachelorette with three black spots on it right out of the packaging. I asked about a refund on the defective item and PLT customer service said it needs to be returned and that the return will be at my own cost. Very unhappy with this whole process with PLT!

They sent me a completely different item from the one I ordered (sweatshirt that did not even fit instead of the sneakers). I, however, was mostly disappointed with how the customer service team handles the problem. They simply do not assume responsibility for their own mistake.

This is what pretty Little thing says after I ask for a refund after I told them they had the wrong address " As this is the case, you will be needing to collect it to the address where it has been delivered to or contact someone who can forward it to you.

Please be advised that we are unable to refund or send a replacement on this occasion. Please know that you have 3 opportunities at the checkout to ensure that your address is correct, there is no system issue that causes an address to change to an old address.

To ensure all future parcels are sent to the correct address, you can update your address details in your PLT account;
So I don't recommend you order from their website. In the past they had my new address but some reason the old address was still save and they sent my package yo old address and my package was stolen and they're denying me a refund. They need a zero review.

The online refund form is not accepting my order number.

When I then use the 'contact' form to get some assistance it redirects to:
https://www.prettylittlething.com/contact-us/index/post/
"502 Bad Gateway"

There is no email listed.

Almost all links on the returns area are broken.

If you buy then assume that refunds will not happen so its caveat emptor.

Terrible experience and will never buy here again. My order took a few weeks, then when I went to return within the 45 day window, they no longer would allow it because they count the window from your order date!

Now I'm stuck with items that were bad quality and fit. They look nothing like photos online. And their customer service is inaccessible. I'd advise anybody to shop somewhere else.

First time bought there and so disappointed. Two dresses I purchased look different to image on site and too small. I ordered Cardigan in same size and it fits but dresses don't! Also, poor quality and one dress has a hole, threads on both everywhere. Can't reach customer service for some reason, every email says they don't receive emails at the moment. Ive never been so disappointed with online purchase! I will never buy again!

I placed an order. UPS label crested but no package shipped. Contacted UPS and they says this website/company is common for it. Then I get reimbursed for $30.99 less than what the original charge was. Customers BEWARE!

I placed a large ordered of 50 items, all of the same style just in various sizes. I only received 48 items with one extra size that I did not order and 3 items missing. I have been going back and forth with customer service for over a week trying to get this rectified and they have done nothing but ask me to jump through hoops. This return/ exchange process has been so difficult I have just decided to eat the cost as dealing with their customer service is more exhausting than it is worth.

I've gone back and forth for over a month with customer service asking for either a solution or a cancellation/refund for my order because it's over a month past my original delivery date at this point. Instead I have just been given delayed delivery dates (5 different times they've delayed it over at least an week) and offered a worthless discount code for the future. They refuse to offer any sort of refund or to even report my package as missing until it's 2 months late. I ordered this for Christmas with an exponential amount of time to get here and now I can't even get the money back for this obvious scam until after Christmas.

Dress with no seams - the company have refunded me for this.

See though shorts and see through jumpsuit. Both awful quality. Advice from customer service 'dispose' or 'return'. Clearly very little thought given to the environmental consequences. Return not an option as I live outside the UK and they do not have free returns.

I do like most of the items I receive but Watch out ordering too many items at once. They don't include all your items. I contact them and they still don't mail all the items they missed or refund me. They claim that they seen the items packaged and delivered on security camera which is either a lie or something weird and fraudulent is happening in their factory. Either my package was lost somewhere during delivery or their employees have a sneaky way of stealing. Also found it weird they do not mail everything at once. Orders come split up… sometimes it's only one item at a time. Will not be ordering from here again!

I had trouble with my order, so I messaged the pretty little thing fb account and got a reply within half an hour! Which was very helpful a life saving. Big ups to Heather and Jessica for helping me out!

I had ordered 3 items on August 25-28 & the estimated delivery was September 2, it is September 12 & still haven't received an email or update abt my order. So, I went to ask for help from customer service. Umar A. Helped me & he had great customer service! Thank you sm Umar A