Pretty Little Thing

I got dresses and I returned them both I didn't get my refund back I sent emails and they said sorry contact to your bank and I didn't get my refund! Don't buy anything from pretty little $#*!!

I ordered shoes and I done all the steps to get a refund. I ordered last month. Still waiting to get my refund. Still haven't got it. Don't shop from here! They're scammers!

I ordered my item and, at first glance, it all looked okay. I tried it on, it was all okay. However, I was disappointed when I took a further look and found stains all over the top!

I never received the merchandise. I could not request a refund. No customer service phone. It is 3 months and I have not received neither merchandise nor refund.

I ordered a few thing from PLT and when i got my conformation email the address and everything was correct. A week or so passed and i did not get my package so i went to track my package and it had said i entered an invalid address. When i looked at the address it was not the address i have given to PLT (which i do have proof of) i emailed PLT because i could not find the phone number to this Horrible place nut all they told me was that they would give me a refund for 23 dollars which was basically the same exact amount of money i spent on shipping. Since it was a issue on their part for not giving the shipment company the correct address i am not understanding why i was not refunded the money for shipping too? This is absolutely ridiculous. I emailed them my phone number and they said they would call at 11 but its 6 hours later and STILL no phone call or reply to my emails. I want all my money back or my products... literally a scam. I have never been one to write reviews but this customer service has been the worst i have EVER experienced, it sucks being ignore when you have an unresolved issue.

I ordered a pair of sunglasses and already I was pretty disappointed because they charged me a ton of money for shipping and they ended up being $21. Then, shipping took forever and when it arrived I wasn't there to sign so they brought the glasses to my post office without an email or anything so I continued to wait. I finally figured it out when the post office called me. Finally got the glasses and they were BROKEN when they arrived and because they were at the post office for so long I can no longer return them. I've NEVER BEEN MORE DISAPPOINTED in a company before and they clearly don't allow reviews on their website because they know their products are crap.

I order something I did not receive my item I sent these peoples all type of messages saying I did not get my item no response they have my money I do not have my item please DO NOT ORDER FROM THEM PLEASE DO NOT ORDER FROM THEM... YES I AM VERY ANGRY

I ordered some items from pretty little thing & I haven't received any of it. But yet pretty little thing is still taking payments. BAD EXPERIENCE & I'M VERY DISAPPOINTED. GIVE ME MY MONEY BACK OR SEND MY PRODUCTS! PRETTY little thing.com. Pretty little thing DOESN'T DESERVE 1 STAR. PERIODT

Huge thank you to Gemma and Alice at PLT - so helpful and prompt in their response! They found a resolve to my issue & elevated my already great shopping experience with PLT. Thanks girls!

I would give 0 stars but does not let you DO NOT ORDER FROM THESE THEY DONT REDUND OR SEND YOU ANOTHER PARCEL WHEN THEU USE EVRI TO DELIVER IT HALF HANGING OUT THE LETTER BOX aND ITS BEEN STOELEN! The company its diabolical I've made everyone I know aware not to order from this place. Customer service is terrible

Horrible customer service. They already had a class action lawsuit. I won't be surprised if they in counter another one, with their refund tactics.

Thank Ikra B for assisting me in tracking my package more closely! I appreciate all of the help I received as it pertains to my shipment issues! I hope to receive my dress soon to show it off!

I ordered from this company for the first time ever this summer. I was going on a trip so spent over $100 on a bunch of items. I received everything in about 7-10 days, which was fine bc I purposely started shopping months in advance. Everything was super cute, but some things did not fit well so I had to return. I made another order this time over $200 that included identical items of the same size. As a broke college student this is alot of money to me, but I assumed everything would go as well as the first time. It took a little longer for this order to get to me, which again I had no issue with. Everything was cute, but sizing was way off for some items, so again there were some things I had to return. I waited to return both packages at once, so i wouldn't have to make multiple trips to the post office. According to USPS tracking both got there at the same time, but I only received my refund for one package. I reached out to the company SEVERAL times and never heard back about the items I wasn't refunded for. They only have customer service online (via email) so my advice would be to avoid this company because if anything goes wrong you cant even get anyone on the phone to resolve your situation and you'll more than likely be ignored via email. I'm extremely disappointed bc I was happy with the items I kept, but can not spend my money on such an unreliable site. If you have money to waste or you're perfect model size then you should be fine.

Bad services my first and I regret honestly! I payed for express shipping almost 50cad for only 10 items and these people had their own choice to divide my parcel into 3 I payed 82cad for each items delivered
Whiles I pay almost 50cad to them already
First time buying but I regret never will I purchase from them in my life! SHEIN IS BETTER THAN THEM *******times!
No wonder they have no review writing on the on app
Because no one would have purchase from them with this

Pretty Littel things absolutely disappointed! I have never receive such pore customer service. For a week my parcel arrived at the deport, yet I was not able to have it delivered. I begged them to send me contact details to the courier so we could arrange a delivery date and time but nothing. I didn't get any information on why my parcel wasn't able to be delivered or what was going on. Instead I received scripted templates that asked me to provide information they already had!

Nothing was solved and my parcel was sent back. I was supposed to travel and I asked them to at least send the parcel to the next address where I was going to be but guess what? No that was not possible as well, the only option to their fault was to provide a refund!

I have been soo stressed out and emotionally drained trying to figure out how I was gonna get hold of this parcel or support form PYT as they would answer once a day if I was lucky. And it was different people responding to me so nothing was resolved.

This is not what I except for a big company as such especially before Christmas. This is where your customer service should be on point, especially with all the revenue that comes in on a daily basis. Y'all should invest on your customer service as we are the one making your organisation work!

Let's see if I will get an compensation. Highly doubt it after what I was put through and experienced! Just lost all respect for this company after being a loyal customer for years.

Maybe It's time to cancel PYT as you pay your money for nothing!

Do NOT BUY from this company, I paid extra to get my dress here early and ordered it 3 weeks ago for my birthday, it's nowhere in the FedEx system or the usps system, but PLT website is showing it hasn't been moved since Feb 21st it should have arrived March 1st, I've called about package and usps neither FedEx have ever had any tracking info on my order, once I brought this to PLT attention & asked for a refund or a new dress they told me just to wait it out to see if it actually gets here by the 22nd of March, my birthday is the 10th, what would I be waiting for? They can't even located my item but they took my extra funds to get it here ASAP! Conveniently there is no customer service number but they email me all the time to tell me they can't help me. They are scamming buyers

My 14 year old daughter ordered some items from you pre-Christmas. She paid, and I beleive you shipped the goods using Hermes. Hermes stated that the items were posted through the letterbox. (They weren't).
So I hear you say "Its NOT our fault"
Hermes Say we delivered it. (they didn't) it's there fault and they lied.

My daughter is upset as she lost her money, her pocket money, saved up over months. It definitely isn't her fault!

If you need to use the world's worst courier to make a profit, you need to stop selling on line. The decision to use them is yours.

So for the sake of a £30 pounds turnover of goods, at a margin to you of £6, you are going to lose a customer forever. If my daughter were to spend say £150 per year with you over the next 30 years you would turnover 54K.

Pick up the responsibility here and sort yourselves out. Pick your fights with 18 year olds, Not kids.

Needless to say I will give her the £30 back, and instruct her never to shop with you again. Please sort this mess out.

I bought a dress for my graduation and received a terribly made item that I couldn't even wear. The dress I received had terrible sloppy stitching, came with a hole in it, and strings sticking out. The fabric was terrible, cheap, and already damaged. Their website is extremely misleading, especially when it comes to damaged items. You would think they would deal with THEIR defective items that they sell. Not just give you a damn 20% off code. Scammers. If you want to return you need to pay for shipping. For damaged items it says "WHAT DO I DO IF MY PRODUCT IS FAULTY? Sorry you have received a faulty item! So we can get this sorted, please contact our Customer Services with a picture of the faulty item and your order number using one of the methods you can find here". I've contacted customer service only for the poorest reply ever. "Thank you for sending me that I shall raise it with our team, as this should be an easy fix, if you would like to keep the item, for the inconvenience caused, I can offer you a custom 20% off sales code, Exp 31st Aug 23, Ziaur." I shouldn't have to repair an $80 item I paid for and couldn't even wear. Terrible business avoid at all costs. Now I need to deal with the bank to get my money back. Why would anyone want a code to buy more defective clothes? Absolutely disgusting business practices. You should cover the cost of sending out $#*! quality items. Get some quality control for god sakes.

Paralyzed they are not delivering the full order and not refunding.
I ordered quite a few products and less than a half was delivered.
They also not answering messages

My overall experience with plt has been good over the past year or two. I haven't really had many issues with customer service or delivery at all, so from my personal experience i have nothing negative to say about that. However i am writing this review to say how frustrated i am about their sizing, especially the sizing of their denim skirts! I ordered the 'light contrast wash stripe detail mini skirt' a couple of weeks ago in a size 8 which is what i usually am in skirts, however when i tried it on it was absolutely massive which really surprised me because size 8 usually fits and i even checked the size guide before ordering and it states that waist for size 8 is 26.5 and i am around 26 so i thought it would fit but it was horrendous. So the other day i ordered 2 more denim skirts from plt, the 'red distressed denim mini skirt' and the 'black contrast stitch distressed denim mini skirt' and i ordered these both in a size 6 hoping that they would fit much better. They came and i tried them on and i was so disappointed and angry, they were just as bad. They were so loose and baggy and had absolutely no shape and are not flattering at all and look nothing like they do on the models. Even with a belt it looked no better and they're just way too long. I thought maybe going down a size would decrease the length but clearly not, it was so long. They show the skirts as short on the models and it's really just false advertising. I am 5'3/4 and i thought the length and general fit would be fine but it isnt. They really need to sort their sizing out!

WARNING! SCAMMERS! ALMOST A MONTH LATER NEVER GOT THE ORDER AND IT LOOKS LIKE THEY CREATE FAKE TRACKING, (IT SAID ORDER BEING PREPARED). HOW IS THEIR A TRACKING NUMBER IF IT NEVER SHIPPED OUT... LMAO. DON'T LET THE CELEBRITIES FOOL YOU, THEY PAY THEM TO PROMOTE CLOTHING WE WILL NEVER SEE. THIS COMPANY IS A SCAMMMM! RUN! STOP! DON'T DOIT!

The clothes are of very cheap quality and the customer service was extremely bad and rude. The clothes look nothing like the pictures so please spare urself the horror

Ikra was so helpful and prompt at fixing my issue. She was to the point and so kind! My customer service issue was that I did not receive items and I was immediately refunded for this issue.