Pretty Little Thing

They don't cancel orders, respond to emails nor do they call you back. Customer service is horrible. They will take your money and won't give you a refund. I was missing 2 items out of my order that I paid for and they refused to help me in any way. But they sure did take my money. One item had a hole in it and they sent the wrong color.

I have ordered from PLT for 5 years now. I ordered before Christmas and still haven't received my items. 2 out of 4 times I have messaged them someone has answered. It's very upsetting. Not trusting them anymore. They keep giving me the run around. This was 1st ordered before Christmas.

Ordered some clothing nice and easily and used the handy Click + Collect delivery option.

Two out of the four items were lovely, and the other two I sent back for free (due to not suiting me) and got a refund with no issue.

I bought few clothes from PLT 1.5 years ago and returned e everything, it was bad quality. But last December I decided to give another shot! Well … nothing has changed, their quality is the worst. The long sleeve shirt was completely sewn wrong, all crooked. The sweatshirt came with those little balls on it that seemed it was worn for few times. Most of I got you could see through it. So so disappointed! I paid for free shipping, then I had to pay to return BAD QUALITY clothes … it's "funny" that they allow reviews on their website. AVOID PLT, waste of time and money

My item was received damaged so I reached out to PLT customer service through their live chat and was transferred over to Zoe. She was able to review the problem and offered me the support that was needed in a quick and efficient manner. Thank you again Zoe in providing such an amazing experience for me regarding this return!

Bad quality, also even bigger issue you can NOT get to a real live person to talk to. Terrible, terrible cust service. I was never able to get my refund, now I'm donating brand new dress because of that. What a waist of money and time :(( (((

So... I ordered 3 items: two pairs of high waisted jeans(size 14), and one pair of sandals(size 8). I received size 18 in jeans and size 6 in sandals. The odd thing is that all the items fit. The problem is: they are not cute nor are they the sizes that I ordered. I am currently pregnant and I purchased the items to fit me after the pregnancy, so its crazy that the jeans come up past my pregnant belly which means that after pregnancy these jeans will be extremely big. Im not sure what to say about this company except: Beware.

If you are looking for jeans more on the sexy side try Fashion Nova( but be careful with them too because they can be a hit or miss)

Ive attached pics so you can see the false advertisement for yourself

Very disappointed with this company, I have a wedding to attend and I've ordered 3 dresses costing over £100 and not one is even wearable.the material is so thin ans frayed, no give, size 12 and size 10 may aswell be a size 6/8 and you wonder why young girls are so insecure with their body's when a size 12 is tiny! Will not be ordering ever again from this place

I went to the store on Collins Miami Beach and the guy didn't even let me come inside "just for influencers" he said. Very bad customer service and very disappointed on the "store policy". I will never spend a penny on this store again not even online.

I was introduced to Pretty Little Thing by an ad I saw for their collaboration with my favorite girl group Little Mix and I don't regret it at all! Every single piece I've purchased so far (I'm aiming to get the entire collection) has been gorgeously made, fits me perfectly, and I feel fierce as heck wearing it. 10/10, would recommend!

Ordered a corset 3 weeks ago and could never track it. Contacting someone on their site is nearly impossible and the bot isn't very help, it was also tell you no one is available and to contact them on Facebook or Twitter which throws me off. After several weeks of wondering what was going on I contacted them through Facebook and was told my package was lost and to get them two days to locate it and update my tracking. Checked two days later still no tracking, messaged them again and they said it was lost and would refund me in a week. Just all around pretty bad. I wanted my item but will be checking for my refund and don't think I'll ever order from here again.

Basically my whole wardrobe is from this site and I love it! Rarely get a product that isn't what it is shown to be just have to check the material before you purchase. Have only had an order delay once and messaged on Facebook and had a reply instantly from Umar A who helped me out a lot!

Terrible. Ordered about 20 items and only 1 fitted. The sizes are all over the place. Some coming up big and some coming up 2/3 times sizes too small. Not even just a little bit. Reached out to customer service and they were less than helpful. Would not recommend and will not be using again.

Pretty little thing sucks no matter how many times I reset my password it doesn't let me log in saying my password is incorrect when I try to make a new account it doesn't actually give me an option to complete the sign up! I had to order something just as a guest and now I have no way to track it! But that's just the beginning, will definitely have to address this in a YouTube video if i can't figure it out!

I order and green original camo color and a black pair. Nice look pants, when is tried on the black before I could leave the house the zipper popped‍ a week later I wear the green and by the time it's lunch the material has tore sort of shredded next to the inner thigh seam don't know the return policy, quests I'll have to eat the expense and learn from it.

I ordered a pink satin dress and then decided to also get the same dress in another size on a separate order. The fabric is cheap and cut very poorly. Looks nothing like the pictures. They force you to buy a return label in order to return something. There is no other way to create a return in their "Portal". I can easily fit both dresses in one envelope but they will not accept a return unless I pay for another label. I asked the question on FB Messenger but was repeated the instructions you see on the website. NO customer service whatsoever. I should have noticed they had no reviews on their site. I now know why.
Every one would be negative. AVOID this company.

I returned what they sent me, which looked nothing
Like it looked online. They never bothered to return a refund back till I contacted them, and even after I contacted them they wanted to issue me 50 dollars back when the dress I paid for was 65. Absolutely terrible customer service.

After paying $78 for 2 bodysuit and waiting almost a month their excuse is the parcel is lost, I now have to wait 2 more week to see if they find it, can't refund me, can't cancel my order just wait and reach them again after, first and last.

I placed an order a couple of weeks ago. When I finally received the order, it came in a cheap plastic bag. I ordered 3 pairs of shoes, 4 tops and 3 pairs of pants. The bag had a tear, a pair of shoes, and 3 tops were missing. When I tried to call customer service was very rude. BUYER BEWARE, don't order from this company.

Bought a bunch of stuff because they were having a sale a friend told me about... ended up spending a bunch of money and now I'm going to have to spend even more returning over half of it. The quality is extremely poor and the two pairs of pants I got are so long I can fold them under my feet (I got a regular length and I'm 5'7). Do yourselves a favor and spend your money elsewhere for better quality clothing! The pictures show the black and white two pack bralettes, the light wash split hem jeans, and the straight leg split hem trouser.

There clothes are nice and affordable. But they charge 10$ to return any items that don't fit or you don't like. This can be a problem if I bought something for 7$ and have to pay 10$ to return. Next problem is the money doesn't come back on your account for 14 days and they also took about 2 weeks to deliver the clothes to me. I don't really like their service methods but the clothes were nice material but horrible sizing. If your naturally a small I don't even think a medium will fit.

I order every single week of plt and have done for the past 6 years! They can see that if they look at my account. I've never once emailed them with any problems with my hundreds and hundreds of parcels, but my last parcel had a £6 eyebrow kit missing so I emailed them and they are practically saying I'm lying. Why after hundreds of orders I would now lie about this x1 £6 item. Getting me to jump through bloody hoops, like I'm desperate for £6! Wtf! All I wanted was for it to be re sent a bloody keep it! Disgusting

This is my first time using this website. I ordered 2 of the same dresses for Valentine's Day in 2 different sizes and none of them fit. I actually sized up from a 2 to a 6. I'm a size 2 in the US. This website sells their dresses in super small sizes. The model is misleading to use as an example and now I no longer have a dress for Valentine's Day. I have not received a refund on the first dress yet. I would like to say thank you and I will never use this website again. And I also had to pay twice to send both dresses back. Very sad. False advertisement. Please be aware