Pretty Little Thing

I ordered a pair of boots and was sent a XL body suit. They mix up orders all the time and their quality is $#*!. Better off going to shein or any other website. Do not order from eee

I ordered a few outfits from PLT, Paid extra to get my stuff here in time for my event and still have yet to receive any update on my packages. My delivery date was Jan. 27th and jan.26th for two packages and it is Feb.6th and I have yet to receive a email or even tracking! I will never order from here again

Awful Service by Customer Care. No one can actually be bothered to look through the email threads, therefore you are constantly repeating yourself! Excuse after excuse as to why they cant refund. However tracking has been provided SEVERAL times with photos! 2x orders returned to your warehouse a month ago. Parcels signed for by a member of the warehouse team. Refusing to refund! STAY WELL CLEAR OF THIS COMPANY! ABSOLUTE SHAMBLES!

Like there clothes but I dont know if I would keep ordering from them. It's not the first time I'd order something and they send me the wrong size it gets annoying.

Every-time I order there's an issue… maybe this is my fault for not learning and ordering else where.

The latest saga… I ordered some items maybe 3 weeks ago now. That got split into two parcels for some reason and I received 2. There was no tracking available for my second parcel. Firstly I was told to wait a further week! They still didn't turn up. I was then told there had been a technical fault- after contacting again multiple times, no one knew what was going on and it felt like I was getting robotic responses rather than anyone reading the history of the chat and really helping. I then decided to order these items again (what a mistake)! My whole order is now late. Evri updated tracking on Monday to say they were expecting my order but no updates since. I explained the situation again to try and get it resolved and their response is Evri haven't updated their tracking please wait another 7 days! What?! Absolutely not ok!

After reading the reviews below I see I'm not alone, I should have read these before!

Customer service is shocking. Take your money, don't deliver items, ask you to wait over 2 weeks for anyone to even think about helping you, no real explanations as to why this is happening EVERYTIME. Avoid!

I ordered 7 clothing items and a pair of boots back in November 3,2021. I paid $15 EXTRA for express shipping so it said it would arrive on or before November 9… The package just arrived TODAY, 3 MONTHS LATER. The package came with duck tape on it and the shoe box that had the boots was completely shredded. The boots were damaged and the clothes were STILL THE WRONG SIZE. What's even crappier is that they are going to charge me an additional shipping fee just to return items that they purposefully mess up on. This is a billionaire dollar company yet they can't even provide us better service and quality than a 99 cents store, an absolute scam. I've never been so distressed just to shop online.

THIS COMPANY CUSTOMER SERVICE IS HORRIBLE! I REACHED OUT INFORMING THEM THAT I NEVER RECEIVED MY PACKAGE AFTER WAITING ALMOST A MONTH DUE TO THEIR CONSTANT "SORRY FOR THE DELAY" EMAILS. I THEN PURCHASED MY ITEMS ALL OVER AGAIN BECAUSE THE ORIGINAL PACKAGE NEVER MADE IT. I PROVIDE PROOF VIA MY RING DOOR BELL THAT NOTHING WAS DELIVERED. I THEN ASKED THEM COULD THEY REFUND ME THE SHIPPING ON THE SECOND ORDER FOR THE INCONVENIENCE AND THEY DECLINED. HOW ABOUT THAT FOR CUSTOMER SERVICE?!?! THEY THEN CLOSED THE CHAT WITHOUT NO RESOLUTION AND DID NOT EVEN ASK ME WAS THERE ANYTHING ELSE, HAVE A GREAT DAY. ETC. IDK WHO IS BEHIND THIS COMPANY BUT YOU SHOULD BE ASHAMED. I KNOW ONE THING FOR CERTAIN. THEY WONT GET ANYMORE OF MY FUNDS

I would give zero score

Worse company ever I dealt with
Crap quality and service
Stay away from them if you want to save headache
Unreasonable, untrustworthy
They promise but don't deliver
No compensation for their mistakes
Messed up order and delivery
Took them a week to send a never ordered item with paid next day delivery

NEVER ORDERING FROM HERE AGAIN! I payed for express shipping have not received have no updates I leave town tomorrow and needed that package.My package is lost and no one will respond to me. Almost $300 down the drain thanks a lot

So I ordered here for my Wife as I offer but her clothes from many different places. Fashion nova, Shein, Akira, etc. I decided to give pretty little things a try as I came across their brand a few times. After placing the other I did not get any update on the shipping literally until it was at my door step. Ok that may not be their fault but the shipping company. Now, when we opened the order 2 things were missing (a dress and the top to a matching set) and we also got something we did not order. Next, I would never think I would say that there's a company with less quality than Shein. Shein absolutely blows this place out of the water and is way cheaper. With Shein you know what you are paying for. This place was a lot more expensive and had sizing issues, hems splitting, like I seriously couldn't even believe it. When I brought this to their attention they replied with a link that didn't even resolve my issues. Then became unresponsive. At that point I decided to just cut my losses and take it as a lesson learned. Let me say my wife not myself are super super picky and snobby that we would complain about insignificant things. We have ordered plenty of things we didn't like after we got it and that's on us. But I am just posting this review to warn people that I literally could not believe the quality control issues here. And if you do decide to order from here do it at your own risk and know what you are getting yourself into.

Read the other horrible reviews and I'm sure you will get the point of how dog $#*! this store really is and save your hard earned money for something you can actually use or wear.

I have ordered two items. One has arrived, damaged. The other not arrived. Apparently no actual person with whom I can communicate. Be careful about using this website.

I inquired about the availability of an item via Twitter, and she was able to look up everything. She answered my question swiftly and sweetly. Amazing customer service.

I placed a huge order due to their sale they were having, waited two weeks to receive items, I was excited about the purchase until it came in finally, One of my dress smelled horrible, like fish tbh, no way to communicate this with this company, hit them up on IG to try to locate a order in the past, No luck, Be mindful of this, you take a risk with this company as they're already millionaires and probably don't care

Don't even bother ur self to buy from this website. I ordered the jacket for $100. Very bad quality and very big wrong size and they didn't help me to return it as well.

This is my second time using this company and BOTH times have been a horrible experience. Their customer service team sucks and all they care about is taking your $ and delivering horrible service. I ordered an item they told me that the item was out of stock yet I see the item is still on their site and now they don't want to refund me my shipping for if I place a new order because I am going to have to pay the shipping fee again. I CAN GIVE YOU 5 OTHER SITES THAT SELL THE SAME THING AS THEM do not shop here unless you want to be treated like sh. And taken advantage of!

So I made three separate purchases in a few days apart. They have nice looking stuff. So I keep on ordering items. (Never thought of doing a review background check before, kinda wish I did)

Well the first item came and it was too small. I even checked with the size chart. I was going to do a return, but after paying for shipping to return it and the restocking Fee. It would cost me the same to ship it back. So I chalk that up to a loss. I am just going to have to resell it at a resale shop and hope to recover the loss money

The other two orders never came. This case one is even worse. It's been close to month now fighting with PLT. All I get is the run around red tape. I am going to be reporting them to the Better Business Bureau.

I say if your in a dispute with PLT take lots of screen shots and save all e-mails. Because your going to need them

Major Red Flags with PLT

One thing they have no phone number to contact them. Red flag right there any company that doesn't have telephones. Should not be in business, unless their are Amish based business.

Second thing I get the run around with their stupid robot message system and get no where.

Third thing by the time I reach them. They ignore my e-mails or their response is sorry for your troubles. Let me send this to my manager and that all I keep getting.

I ordered a dress that was too big. I live in US and I returned it. They promptly made the refund as soon as they've got my return. Thank you Pretty Little Thing!

I ordered from PLT recently and paid for express shipping, a few days after the expected arrival date I got in contact with someone from the customer service team who assured me my package would arrive in a week. A week later and still nothing. I took it upon myself to call FedEx, they informed me that when my package arrived in a certain state, the package was empty, I was appalled. I got in contact with PLT and they informed me that they can not take any further action until FedEx informs them of this issue, even though FedEx told me to have them get in contact with them. Complete SCAM.

I order a puffer coat and two pair of sweatpants from them on December 29,2020 & I also got express shipping which would allow my package to be here January 4th, 2021. It is February 7th, 2021 and I have yet to receive my package! I contacted the customer service through email and they told me to wait until January 24,2021 & they refunded me the money for express shipping. That date comes and goes, so I wrote them AGAIN in which they suggested I wait until February 8th. When I track the package it says it's being held in the UK and it's been saying that since January 19th, 2021. They have yet to refund me my money, the customer service is beyond horrible.

Placed an order expecting delivery by a certain date. Order did not arrive by promosed date. Dealing woth customer servoce has been a complete waste of time. From returning the item to getting a refund. It's been going on for 3 months. They're all incompetant monkies.

First of They raise they're prices then claim they have 50 percent off the website when you put the code in after "taxes and shipping " they're only taking off 10 dollar or less, number 2 i order the black wrap around one piece it came ripped until this day I have not have a chance to wear it! Then 4 times they were late and passes the delivery date which was inconvenient for me since most the stuff I needed was for an event. This website is a hoax don't waste your money! I repeat do not waste your money! I posted a picture of my order i had 2 items for 10.80 the skirt was 21 and the shirt was 13.80. This is all after the fake dicount everything was 55.80 they charged me 73.00 dollars so basically i got charged 17.00 in shipping and taxes thats ridiculous! They don't have a free shipping option even if you spend over 100 dollars. Then they put all the prices up and make it seem like they giving a discount go to Forever 21 they have a free shipping option if you spend more then 50.00 or h&m its free shipping if your a member even fashion is better! This website is a hoax and don't buy from boohoo either they're owned by the father of the man who own pretty little think so they got the same scam going on!

I had an issue with my order not being delivered... Sultan responded quickly & assured me my funds will be sent back to my account. My concerns were heard and fix promptly