Pretty Little Thing

The sizing is literally completely off, the waist size is the same sizing as the hips it's ridiculous do not order from here

Recieved a faulty item and messaged the facebook team. The reply was very prompt and issue was resolved. As a result i remain satisfied with PLT. Special thanks to Liam

I purchased a few items and paid a extra $20 for express delivery and it's gone past the due delivery date and it still hasn't been dispatched! I reached out to PLT via Facebook and they proceeded to lie and blame the currier on why it's late, I rang up the currier company and they told me PLT hasn't even gave them the package yet! I'm very angry! You scam people by giving them a fake option of express delivery and make them pay extra $20 when you haven't even sent my package to the currier company yet! What made me more angry is the customer service lying by claiming they reached out to the currier company and the currier company has delays when I rang the currier company they said that's a lie because they haven't received the package yet from PLT! I want my $20 back I have been scammed with false advertising of paying extra for quick delivery! And please explain to me why you took my money but haven't sent it out yet! Also stop scamming customers by offering express delivery! I have a huge platform on tik tok and other social media platforms I will make a video and warn people about the scam that happens with your company! Those items I ordered are a gift for a sick family member who is suffering in hospital! PLT you are a awful company and I will let my 150,000 followers to not buy anything from you through express payment as it's a snap! By the way this is the second time I've bought of you and the same thing happened last time, but you claimed it won't happen again and it did!

I made an order on their website as they were currently offering 40% on the homepage with the code "DOLL40". The code kept saying "invalid" even though there was about 1 hour 30 minutes before it was going to expire based on the timer.

I processed the order and messaged them on Twitter immediately, and even provided screenshots to them to let them know the issue with the coupon. I was given the run around saying they were unable to do anything after an order was placed even though it was their fault. They even mentioned that the coupon not working was a "known issue". It's a known issue, yet they are unable to write their wrongs right. It is unfair and it is bad customer service to hold the customer responsible for an ERROR on the brands part.

I'm very disappointed with how they dealt with this issue. As the customer service was not satisfactory, and they did not trying to do anything to make sure the customer left satisfied and their issue was resolved in the best light, I would not recommend shopping here.

Don't waste your money in this online store. They have Bad quality in their product. I will return my complete order today, I was trying to leave a review in their website, and I couldn't.
Chicas les recomiendo que no compren ropa en esta tienda, la calidad de la ropa es muy barata, no sirve ni para limpiar un espejo, me la probé y se siente como una bolsa plástica,,, esas modelos utilizan ropa de mejor calidad para sus fotos, no perdamos nuestro dinero.

DONT DO IT... This store sounded really good to me as a lot of my favourite youtubers purchased from here so I bought 7 basic tops and 1 pair of sweatpants to give it a try. But all products feel cheap and very thin- especially the white basics because you can literally see everything underneath due to the cheap. And the joggers were insanely scratchy and thin. Only thing that was decent was shipping, which came in under a week (I live in Canada).

Two clothes also came faulty- the strap of one was completely broken off while the other one was completely damp (and stinky, it smelt like undried laundry) upon opening. Very concerning as all the packaging and other items were completely dry. So I consulted customer service to request a refund, which had to go through 3 separate representatives (? Why is there so much inconsistency) only to tell me that I can: a, get a refund only if I return my items at my own shipping costs or b, get a 30% on my new order if I'm keeping them. First off, why do I need to pay to send back items that YOUR company shipped faulty? And second, the 30% deal is virtually advertised every other day on your site, if I wanted it I could find it anytime. At least put some effort...

Overall, disappointing site. Clothes are cheap and thin, and customer service is non-existent. Better off spending your money elsewhere imo than risking getting almost unwearable clothing.

Ordered Nov of 2022. They will not refund me or send me the items. I have reached out numerous times.

LYING $#*!TY Virtual Assistance Customer Lloyd, Angela. Crismark ALL participanted and NO good for CS tricky dic_, I requested a refund for a faulty item that I can't not wear, I was offered to allow me to retain the faulty item and also select a discount code on a future purchase. It was not mentioned I waiving the right to a refund and ticked me in accepting the future discount code, retain the damaged item and not receive a refund
Sweet D

My first time ordering from them I fallow Jayda Cheaves she had a pair of graphic joggers on I loved them so decided to purchase them I order a XL14 they sent me a size 20 I returned them today so I'll see if they give me my money back

Spent 600+$ here for the first time because I was planning on going on vacation for my birthday. Ordered all the items which was about 32 (of course most of it was outfits but they separate the shirt from the bottoms) and I ordered these the very beginning of the month and my vacation started at the end. A week later my package came. Was missing over HALF of my order. And wasn't sent another tracking number for the rest of the stuff. Couldn't get ahold of them for days. Then when we finally did they finally managed to get a tracking order for the other items and it was fine. But weeks started going by where it kept saying "departed" and that fedex had not received it yet. And once it started getting close to the 3/4 week mark I started getting frustrated. They told me I had to wait until a deadline. Waited. Still said the same thing. Then they said I had to wait for another deadline which is literally the day BEFORE I leave. Of course surprise surprise still hasn't moved. And when they finally agreed to do something they just gave me the run around and told me when they re ship it I wouldn't get it until after my vacation(which is pretty long) and that OVER HALF of that order is out of stock and that they can't ship those items to me now. Not once have they offered any kind of credit towards me or a refund or anything even when I've asked. They keep ignoring all of my questions and concerns. This is literally the WORST place to purchase clothes unless your willing to wait for a month to get HALF of your order. -100/10 would NOT recommend.

I was talking to umar A and they was so polite and helpful during my questions about my order I was extremely happy with it all as it's my first time ordering from PLT. So big thank you to umar!

I purchased $340 worth of clothes and my sizes were wrong in shoes and I'm missing a shirt not worth the money don't buy from here!

Never will I even order on this app this $#*! sucks they said my package was delivered going to a week now I haven't seen anything.

Dealing with this company is like pulling teeth - When I first ordered a package for my gf, I selected express shipping (3-5 business days), my item arrived in 3 weeks. Wasted money.

Once the items arrived, the material, the cut on them was horrible with really bad fitment and overall cheap, low quality material for the price being charged.

When returning the items, there is NO ONE to communicate with aside from dealing with them on email. I followed the instructions for returning the item and sent it back to the designated address.

They recieved the item back Feb.1st. After a week of no refund and constantly searching for a physical person to speak to it went no where. I sent an email asking what the status of my refund is. Their response was that my funds would be returned back Feb.29th at the latest. Strange that it takes a company 3 weeks to process a refund for a few hundred bucks.

Feb.29th rolls around and still nothing. I email again to see what the status is of my refund. It has now been 2 months since this item was purchased and returned.

I receive an email back saying my refund will not be given back until Mar.14th now.

This company has a mentality of fvck you and chuck you. Minimal effort to assist their customer. Horrible quality product and no one to actually communicate with.

I will never use them again and highly recommend customers to shop elsewhere. It's 2023, hire actual customer service reps to communicate with rather than doing everything by email.

I returned an item and it was lost in shipping. I opened a claim with the courrier. All PLT had to do was answer an email from the courrier to say they didn't receive my package, but they ignored the emails. Contacting their customer service is the worse experience I've ever had with a customer service. Every message you send throughout a conversation is answered by a different agent who didn't read the previous messages in the conversation and they give copy & paste answers that are completely irrelevant.

I keep telling them I need them to answer an email, they ask for my order number, I give it to them, then they tell me they didnt get it and to open a claim with my courrier. I have repeated that I already have a claim open and I just need them to answer the email so my courrier can refund me. They answer with "we'll refund you as soon as we receive your package" I remind them that I am aware that my package is lost and my courrier will refund me, they just need PLT to answer their email" and PLT answers me with "if your package is lost, please open a claim with your courrier."

I have been going around in circles for weeks trying to get them to understand something so basic. I must have spoken to a dozen agents, if not more.

Canadian shopper, I was out rightly scammed.

Bought this Black Woven Lace Up Detail Plunge Sleeveless Top

Size: 14 also bought Orange Woven Lace Up Detail Plunge Sleeveless Top

Size: 14

Turns out the sizes advertised where Asian not North American even the size chart was misleading.

Sent the two items back to the UK same day as received however I didn't order tracking as it was $65.00 from Canada Post to send it back to UK not an economically feasible buy for a $100.00 item.

My package was addressed with the print off address posted on the PLT web page that by the way changed a week later for Canadian customers.

I got a total runaround 9 return emails all different reps they keep asking for my postal record knowing full well from my first message that I didn't have tracking on my package, PLT has no listed telephone number I wasn't able to chat live with anyone,

In the end I was told I was beat no help no refund suck it up buddy.

My $140.00 Canadian dollar loss, thanks P. L. T.

Side note, over time I've found Amazon is some times more costly on clothing however there return policies are awesome compared to these two bit online clothing stores like P. L. T. That are selling over priced crap that can be bought on Alliexpress for a fraction of the cost.

This posting will also be found on Google, Facebook, Twitter, and others.

Looks like I have to post a star that's not deserved.

The package stink, the clothing stink, the clothing don't look like the pic, I would never order from here again, if I could give it no stars I would

Shook up over SHREK
I ordered a makeup palate for a birthday gift. It was in stock when I ordered it. With shipping and taxes, I was paying close to $80.00, but it was worth it because it was Shrek and we can't find it anywhere. They sent the wrong palate. I was furious. The birthday came and went and it was too late to get it returned and back from the UK in time. Plus, when I checked the site, it was now soled out. Contacted customer service multiple times only to get "I'm sorry this happened." Well what good is that going to do? And who is going to take care of the miniature palate you sent me for $80.00? They told me I could mail it back and IF it were in stock, they would mail one to me. That was not good enough. I was already promised that palate when I paid for it over a month ago. I deserve it. Now you are saying "IF" you have it I may get it? This company is not worth it. I'm not paying to ship this back and maybe get what I first ordered. What a joke. They knew what they were doing. SCAM ARTISTS! DO NOT PURCHASE FROM THIS COMPANY!

Horrible customer service. My order was missing half the items and they won't send out the other pieces without me paying for shipping again.

This is a horrible company! Do not order from them! I been missing my package for 3 weeks now. Their customer service is no help.

I try to track my order and I can't do that either nothing shows up. Esta pagina es un robo compre desde el mes pasado estaba supuesto a llegar el 30 de noviembre y todavía sigo esperando no puedo traking la orden con el número que tengo en fin son unos ladrones.

Ordered over 1 month ago, 3 emails sent to them, no response, no items paid for! Save your money order elsewhere, anywhere else!

Absolute disgrace of a company. Order was supposedly 'lost' bye Evri. Now making it difficult to even get a refund. DO NOT USE