Pretty Little Thing

I ordered a dress and it was faulty, but thanks to Umar A who helped me to get a replacement! Really appreciate his help

My order got cancelled by Prettylittlething because of product unavailability, i already paid with Paypal.At my Paypal-Account then was showing 15,6 to little refund. After about 1 month of mail correspondence with customer service (i can't share other customers experiences about customer service ignoring me, they always replied after at limit 1 day and thats the only positive fact about the whole experience) and correspondence with Paypal's resolution center in an opened dispute at my Paypal-Account, where PLT was accusing Paypal and Paypal two times denied my claim, saying that i had to contact the seller directly, i informed PLT that i was going to make a complaint at italian "Polizia postale" which is the italian police for online fraud. Being only a coincidence or not, the next day the missing 15,6 were refunded. I here give two stars because of the fact that the missing money was refunded and to honor the (in my opinion) fast replying customer service. Considering that i had to spend time and time again for about one month proving that either PLT or Paypal made a mistake, 1 star should be the real valutation.

I Have had an awful time with Pretty little things I bought an item for my girlfriends birthday off this site the jeans weren't what they looked like so I returned them but other items bought were not returned because they were okay so the jeans only cost 40. I returned on the 2/8/19 and today is the 4/3/19 they first claimed I never returned them so I sent an email with the photo of the parcel connect receipt, then they said they'd refund me on 10/2/19 within 3 days so a week passed I got onto them again and they claimed they refunded me on the 8/2/19 when I showed them my statements and my bank transactions with no transaction at all from them and showed them other transactions around the dates them claim they refunded me, now I won't be getting any refund because any company who goes through this effort to not give someone 40 should be nearly awarded for the lengths they've gone through to withhold 40 from a customer, I'd just advise anyone using Pretty Little Things In future be very careful because this really was a strange experience MandN direct boohoo JDs Sports and Pro Direct would never give you any kind of issue like this I find it hard to believe what they've actually done here for such a small profit if I could give less than a 1* review I would Be very careful

**************023 Where is my order? I have reached out to yall via email and still no reply. Reply!

My parcel has never arrived and they've never sent me my refund even though I contacted them many times

Avoid pretty little things the service from this website is very bad poor quality and bad customer service

My order was damaged
And I didn't know that you had to pay for returns…I won't be ordering from them again

I have not received my order. Did not receive a confirmation number and they took my money. How $#*!ed up is that and still waiting on my order

YOU can't call customer service! My parcel went missing & after they were NOT REFUNDED MY MONEY!
STOP ORDERING FROM THEM!
Waisting MY TIME SECOND MONTH!
Can't get my £75 BACK!

I ordered a bodysuit and sweats in light pink xs and it came way too big and a dark pink, almost purple color.

Customer service was horrible. Different people answering non sense. Just horrible overall. Order was a mess.

First of all let me begin by telling you guys that you should not order from these people. Not because they're a scammer but because they are so unorganized, they are not reliable and neither is there express shipping and their packages are always going missing and most importantly their sizes are completely off. I've ordered from them probably three times in my entire life, the first time I ordered with them I got my usual size and when it came in the clothing was smaller than small can be. So I thought that it was maybe my fault I just didn't get a right size even though it says the models were a size small and I'm way smaller than them but anyway the second time I ordered I went to order two size up and it still didn't fit me so after that I promised myself I was never going to order from them. A year goes by and I thought maybe they speeded up their processes or got better in terms of being a business so I ordered my birthday outfit on June 2,2021 and my birthday is on June 28. Regular shipping said that it would come in on June 18 or before that so I gave it the benefit of the doubt because that was still almost 2 weeks before my birthday so I thought even if it was a little late it would still come on time. It is now June July 6 and I just received my package today, I have been tracking it down since June 18 up until today and it has been saying that it is lost in Montreal and that they had no update on my package whatsoever. Horrible horrible horrible I will never order from them ever again, guys do not repeat my mistake. Not only are you paying almost C$30 to ship but it took longer than it was supposed to and I'll top of that they gave me the wrong stuff in my package and the sizing was incorrect again

Why offer next day delivery and take peoples money when it NEVER happens... thank you for nothing and ruining what should have been a wonderful day!
AVOID IF YOU WANT ANYTHING THE NEXT DAY ITS A JOKE

I got excellent service from gill! He was very kind and answered me really quick! And I like the idea that you recycle clothes! Thank you

I've been refunded the wrong amount $45.76 it's supposed to be $61.35 so please refund my money rest of them

I got great customer service from cat. She quickly credited me a shipping charge when i didnt recieve my item on time. Thank you!

My order delivery had few issues and came late, contacted PLT and Umar A replied within 1 hour and refunded my delivery charge and made me feel better about the order. Thanks PLT!

Gemma was professional and polite. She step-by-step explain exactly why my package was halted and what the follow up would be.

Thank you Brooklyn for an awesome customer service. I am a new customer and I will definitely continue to shop here!

-20 stars.I placed an order on Jan 16th and received a confirmation stating my order was shipped on Jan 17, then recd a email stating my order should be recd before or by Jan26 with was perfect since I was going out of town. Today is Feb 6 and I still haven't recd my order. I sent the 1st email on Jan 31 and was advised to allow until Feb 16 before they will even investigate where the package is and if the items are still available they will resend. Ofcourse that was unacceptable and 7 emails later after the last one I requested a refund and they advised they are not giving me a refund. This site is a scam and no one should order from them there is no number to speak with anyone and now that they got your money it's too bad too sad we got you. And they charged me sales tax and I live in a date where there is no sales taxes. STAY AWAY STAY AWAY IT NT WORTH THE TROBLE! Wish I could rate negative stars it would be -20 stars

I have been ordering from PLT for a couple of years now and have never had any problems with shipping which I loved because if you shop online alot you know how long some things could take to arrive. Well my last order, I placed it in June 6th, by June 25th I contacted them to fund out why my tracking info stopped on the 16th. They told me I had to wait until July 7th after an investigation was done b4 they could do anything about my items. I then said nevermind I would just like a refund because I didn't want to wait an entire month for an order. They said I couldn't even get a refund until the investigation was done. The moral of this story is " I WILL NEVER EVER ORDER FROM PLT AGAIN"! Customer service sucks! I wouldn't recommend this company to anyone who likes to get thier orders timely.

Wow I am so happy with the quality of the clothes,I was scared at first I will definitely buy more often now. What you see is what you get!

I placed an order on July 11 and haven't received it yet they are absolutely horrible... And I yet to get my money... I will NEVER ORDER FROM THEM EVER AGAIN! Period!