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Pretty Little Thing has a rating of 1.6 stars from 686 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Pretty Little Thing most frequently mention customer service, poor quality, and delivery date problems. Pretty Little Thing ranks 2267th among Women's Clothing sites.
This company does not typically respond to reviews
I had trouble with my order, so I messaged the pretty little thing fb account and got a reply within half an hour! Which was very helpful a life saving. Big ups to Heather and Jessica for helping me out!
Bought a Halloween costume. It was terrible quality and made TINY! I got a Large and I wear a Medium and couldn't even get it over my head! They try to steal your money. We have a Federal Trade Commission. Dispute it with your bank. We have to do our homework and stop buying from these awful foreign companies online. It's unethical to say you have a no refund policy when you're doing business in the U.S. If it doesn't fit and it's horrible quality and you get it back in perfect condition, you owe a refund! AWFUL!
I ordered from PLT, after ordering within minutes of ordering... I realized my shipping address was incorrect... I contacted Pretty little thing to let them know, the person informed me that they don't cancel orders and also I should let someone fetch the package where I shipped it by error... I notified the rep that I live in the Caribbean where I use a third party courier for all my us orders and that's impossible... they told me to provide proof that I live in the Caribbean which I did... the rep stated they would try to cancel the order and notify me but even after providing proof... hours later I received an email saying the order was shipped... soo then this site is just so disgusting... I cannot change the shipping address as they told me once an order is placed it cannot be changed! Even after providing proof that I live in the Caribbean which they asked for... that was useless because the packaged was still shipped to the incorrect address on the same day. After I spoke to the customer service representative which was just unbelievable like 3 hrs after. Soo why waste my time contacting them in the first place... soo apparently the site doesn't allow human error... soo it shouldn't be allowed my money. This is the first and last of me buying from PLT... and advise persons who are human to not buy from them... and the worst part is after I said thank you when the rep said they gonna cancel the order... I got a reply saying instead of saying thank you which will hold up the que to answering other people's request I should fill the survey. Wow just wow. Soo common courtesy is not accepted either... But is completed the survey alright... I filled what they deserve... not even a one star... DONOT BUY FROM THEM... Hella expensive and not worth it
Tip for consumers:
If you are a human don't use buy
THEY KEEP SENDING ME THE WRONG FCKG SIZES BRO I ORDERED A 6 IN JEANS AND THEY SENT ME A 10 tf? They're so big i can't even put a belt without it looking weird
Awful quality. Paid for next day delivery which didn't appear. Sizing awful and over 3 weeks for refund
I swear this company gives me whatever size is left in their inventory. I never get the correct size that I ordered.
I order it next day delivery haven't arrived yet Evir unhappy will never order again so I have to cancel my appointment
I never receive my items and nobody helps me I lost my money; clothes and time; this is not fair and never receive a refund!
Excellent customer service and quick replied to any queries, shipping was quick and the clothing was nice
Sizes are messed up. No customer service. Way too much charge for shipping. They don't honour their own coupons
Tip for consumers:
How are they in business??? ridiculous
Products used:
none
Moving forward I will not be ordering from pretty little thing the return process is horrible and I'm tired of being charged
Items look completely different colour/quality than what is shown on website. Very disappointing. Would not order again.
Tip for consumers:
Spend your $ elsewhere.
Products used:
Ordered shirts.
The shipping sucks. Really bad at communicating/answering messages. You're package will be later than expected.
I've ordered my items almost 3 weeks ago and haven't received anything. The support has not been much help
I struggled at first to try return a product, but customer service was super helpful and proactive. Will buy from here again :)
Missing a few items from my order and they basically called me a liar after I asked them about it and said I received them… I definitely did not.
Order arrived and pair of joggies not even in there and order says complete. Will never order from them again. Customer service is useless
Products used:
Joggie bottoms weren't even in there, so annoyed
Customer service is very satisfactory, Ikra T. Is very efficient. I had trouble finding my package and they helped me very fast.
I ordered my items from the 20th of January did not receive them until the 10th of February. If you need items in a hurry don't order.
I loved my service! Ikra B helped me with my order mix up and was amazing I appreciate the help and the accommodation she made for me,
Pathetic customer service. No live person to answer your queries beyond what the chatbots can address
Tip for consumers:
Dont use them
Products used:
None..because the delivery was not on time
Waited way too long for shipping juat to get something four times the size I ordered lol this place is a waste
Tip for consumers:
Do not waste your money or time
Products used:
Cargo Pants
Most items are way too big it is absolutely unrealistic for them to fit an average person. I ordered some pants and the legs were like 4ft long
I thought my package was misplaced - it wasn't, but PLT was very easy & sweet about attending to my needs. Melody was a great help!
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