Pretty Little Thing

Worst store ever! I returned my 200$ order at my own cost (because yeah, big company like that doesn't offer free returns), tried to get my refund and 2 months later I'm still waiting to hear from them. I sent 2 emails to get an answer and nothing. Don't waste your time buying there.

I bought a set from pretty little thing. Got it today and there is a huge hole in the pants and the top had makeup all over it. The tag was already cut off. I emailed them but I'm guessing based on reviews they won't issue me a refund. Lesson learned! Never buying from this company again.
I left pictures for reference. You can't see the makeup very well in the photo but I promise you there's foundation all over it. Gross

I paid via Paypal and never received the item. Waited for almost 2 months and requested a refund via Paypal because they didn't respond to my 3 emails that I sent via their contact form on their website. Absolute garbage website with nonexistent customer service. Avoid at all cost,

I am never ever ordering for PLT ever again they I ordered a size x small in size 4 and they ended up giving me some long baggy $#*!ty looking jumpsuit and you know jumpsuit are stretching material so just imagine how much it stretches when your putting it on it looks disgusting and it seams that most of there clothes are for medium / bigger fatter women and they don't consider small women at all cause all there clothes stretch to look bigger than what they should be not satisfied

Tried to cancel the order as it was still in processing and would be late for my event. Customer service said could not cancel once placed even on same day. Received items and they are the poorest quality of online items. Cocktail dresses are paper thin and look nothing like the photo on the site.

I ordered a dress, not the cheapest one either, and paid for the express shipping to get it for an event. It's completely sewn wrong. There's some parts where the seams unraveled (was like that when I opened it) and the lace front under the bust is sewn completely crooked.
I've asked for a full refund but im waiting to hear back from them. I will not pay an extra cent to return the items, this is disgusting.

The customer service is horrible. I placed an order via PayPal, PayPal confirm the shipping address and I submitted the order. Pretty little thing sent a confirmation with an old address that my order is being shipped to. I think it's horrible customer service that a customer can't modify the shipping address within five minutes after an order is placed. That is highway robbery.

I tried to give them another chance after they did this $#*! to me the first time and my items arrived in all different sizes. But they all were label a size small.

Should've known not to trust y'all. Out here robbing people.

I placed an order for a beautiful dress on my birthday, the order was not processed and they went into my account 3 times to take payment. It's hard to get in contact with customer service plus they just restricted comments on their page that speak of this issue.

I had to call my bank for the money to be returned, DO NOT SHOP HERE!

PLT used to be an amazing site where I would get cute items for the low $$ in 2018, not any more.

PrettyLittleThing has the worst quality clothes! No FREE returns, which means if you place a big order you will have to do 3-4 separate orders and pay $4 for each shipment. The items always look so cute and great in the photos and then when you get it in the mail, its just disappointment after disappointment. Clothes either fit wrong or just are not in the right size at all. Dont buy shoes expecting to fit you in the size, I recommend sizing up if you have to. Size 10 shoes, dont waste your time or money here please!

I had a missing item from my delivery from PLT. I had a total of 18 items that were supposed to be delivered but only 17 came. When i emailed them they stated something about the camera footage shows them all items were scanned and put into the bag so they believe i received the item and am just lying about the item not being there. They said they would not be issuing a refund or would be resending the item. They literally STOLE my money for this missing item. I will be contacting a lawyer and will be suing them for stealing.

Ordered advent calendar for my kid as a Christmas present. Was supposed to arrive early December. Never arrived. Never received any communication regarding my order after they took my money and sent a tracking number. It's a scam and should be shut down.

Staff leave there own good reviews to make it look good. Joke avoid. Still waiting refund since October. Run by very unprofessional staff... just a disgusting service avoid. This has gone on since October. Repeated myself over 15 times

If you plan to buy items in a bulk, chances are that they will miss out on your item. They missed 2 of the items from my purchase!
Although you buy all at once, you will get them in batches so if you plan to buy it for special occasions. They may not arrive on time. Quality and fittings, simply terrible! You never know if you need to size up or down. Fitting all over the place!
On top of that they do not make it easier to exchange, so many items that i purchased are a waste product. Also, how clever, they do not have an option to do product review on their website, that's how terrible some of their product is. Plus not easy to get in touch with the customer rep either. Who the hell is running this show!
Not worth it!

First and last time ordering from here. I ordered over 30 items only to receive 3 items. Talked to multiple reps and could not receive a refund or be sent the missing items. I would let it go if it was only 6 items but we're talking about 38 items! I would expect it from SHEIN but I guess this might be a small business that can't afford to lose the money they steal from hard working people. 0 stars if I could.

TERRIBLE customer service and not easy to get your money back for returns. Have to pay $4 just to get the return label and then make sure you get proof of the return. I purchased a few items but 1 of them did not work out for my daughter, the original cost of this item was $49.36 and I will only get back (if I get it back, still waiting) $39 plus I had to pay to ship it back. I sent the package back on 12/30/20, did some auto message on 2/1 which did nothing, finally got someone via messenger they sent me an email to send in proof of my return. I did that on 2/1 and here we are on 2/8 and I am still waiting. Reached out on messenger again but because I used the computer bot they don't want to help me on messenger because they "can see that you're being dealt with and advised on another platform, we ask to stick to one platform to avoid confusion." Really a computer bot over a person, just terrible! Will NEVER purchase from this company again.

2 days ago I've spent £188 on this website.
I am so disappointed.
You know what, the thing is that we are spending money on clothes to wear them outside the house not inside.
You can see EVERYTHING through them.
No one wants to get dressed nice to show everyone their boobs or anything else.
At least charge them £1 each for that bad quality so we know what to expect.
Didn't expected that from pretty little thing.
You guys fake the pictures on website so good.
From pictures you can't tell that they are transparent, you see that once you get them.
1st time I've ordered and I have paid extra just to get them the next day after and I was so excited waiting for them and so sad after I've got them.
Never again.
Shame on all of you.
"The numbers " means everything for all of you.
But the quality is a cheap one for sure.
No class, no levels.
Thank you for making me spending so much money for some "new nightwear ".

Clothes are very poor quality. I got a bunch of things and returned everything except for a sweater, which I should have returned too because it fell apart after three washes. Prices are low and they have really nice styles, but the quality is just not worth it.

Items I ordered did not look the same as pictured and also lots of loose seams / horrible quality. Even worst customer service. Do not buy from here! Save your $ and time!

Really disappointed, ordered next day delivery (so I paid more) for nothing, my package didn't arrive. I contacted the customer service and same excuse as always. Not buying here anymore! It happened twice

Extremely disappointed, the quality of the fabric isn't anywhere close to what is shown in the picture. Outfits look very cheap and poor. Highly recommend to avoid purchasing from them, as there are better options for online shopping sites.

On Trust Pilot I explained how I could not access any support from Pretty Little Things Customer Service despite emailing and clicking on every button on their website! Such a time wasting, frustrating experience... Time running out for return within their window... I just wanted very basic help and got nothing. As expected, as onTrust Pilot they replied immediately! - sounding super charming and apologetic - with a link - but guess what, that did nothing! It just sent me to go a general FAQ page on their annoying website... I will now have to make our own Returns Paperwork and hope this works and hope they refund and next time my daughter is shopping I have warned her!

I ordered a few outfits from PLT, Paid extra to get my stuff here in time for my event and still have yet to receive any update on my packages. My delivery date was Jan. 27th and jan.26th for two packages and it is Feb.6th and I have yet to receive a email or even tracking! I will never order from here again

Items ordered April 28. Still not received May 26! As far as 'customer service', they have an automated 'bot that won't respond to this situation. Otherwise you can use facebook messenger (which I won't use) or twitter (?) or WhatsApp(?). Seems like their entire business is designed to make things painful for you. Success!