Priceline

I feel like I was tricked into a cheaper booking in an area nowhere near where I wanted to be. I am out of pocket for $200 on a nonrefundable room that I cannot use. Will never booked through Priceline again. Sketchy.

I look to these types of sites for flight deals and they always fall short. I find it is much cheaper to go to the airline site itself because many of these sites, once you sign up, bombard you with car rentals, hotel deals, etc. It annoys me when I specify flight deals only. So, I don't refer to them anymore.

I made a reservation for a hotel on Priceline, selected to pay on check-in and change my reservation. They charged me the day before my credit card statement was due without my knowledge incurring interest fees, told me they didn't have proof of my selection and therefore would not fix the problem and that I would have to call the hotel. Upon calling the hotel I found out my reservation was unchangeable on top of charging me pretty much right away. So I am out an extra $50, half my party has nowhere to stay for the event we are going to and will probably have to pay even more money for Priceline's theft. The entire time I dealt with customer service they tried to get me to get off the phone and said it wasn't their fault they screwed up my plans that have been made months in advance. It is cheaper, and way more efficient to shoot yourself in the head than deal with this crap company.

This is the worse company for customer service. Booked a room, one week later needed to cancel. They had one and half months to rebook. There was no way room would not rent out again. They said go ahead cancel but we cannot give you anything back, no credit for another room, nothing.

I booked a trip on checkout the dates were correct. When my reservation came by email. The dates were off one day. When I called they refused to fix refused to help in any way. Horrible company horrible service now my whole trip is messed up. Horrible.

I booked a reservation at the Midtown convention center hotel in NYC on Priceline for this weekend (had to come into town for a trauma course)
The pictures show that clearly this hotel is in disarray and in fact not open. Silly me for just assuming that it would be.
I spoke with two Priceline representatives, including a supervisor, who refused to rebook us in another hotel. They said the hotel was closed for Covid and expected to reopen 8/1/21, which is laughable. I explained that a site credit should be provided given the hotel I did rebook is costing 400$ more. I was offered an offensive 5% discount off an Express deal only.
Be aware that Priceline does not check the status of the hotels and further investigation may need to take place before assuming the hotel is available. Better yet, avoid Priceline altogether.

BEWARE BEWARE Priceline has a policy of no refunds or changes. They do not care what the circumstances are. Their so called customer service ( which is no customer service) just repeats this policy and will do nothing to help you. Better to pay a little more than deal with this company. Rip off.

We had an awful experience trying to do seat selections and print out boarding passes ahead of time with our airline tickets purchased through Priceline. Even the airline at the airport said that the tickets were messed up and had to re-issue them due to Priceline errors. In trying to select seats and print boarding passes, we tried different servers, different computers, called the airline to assist, called Priceline to assist. Each had no answers for us other than Priceline later said many times their tickets are unable to do anything ahead of time online. We won't use Priceline again for purchasing airline tickets.

I've been on hold for 57 minutes, for the second time today. No answer. My event was cancelled due to Coronavirus and attempting to cancel. I understand that this is the case for a lot of people, but no back up plan?! I'm in healthcare so I understand the impact, but this is horrible! I'll probably be charged because I can't sit on hold all day. Talk about taking advantage!

I design websites for a living and this was an awful user experience. They failed to copy the correct dropoff time to the hertz partner site and then refused to remedy their error. Instead, they fousted this passive aggressive powerless user service rep on me who proceeded to offer they cancel my reservation for ONLY $45 dollars. Bye priceline.

I am truly disappointed that priceline has a no refund policy for car rental. It is almost unethical, in these dire times of a pandemic, to issue a non-refundable service or product. I have booked a rental for 4 days in which it have never been touched or moved out of the parking lot as travel was cancelled for me. To issue a a complete non-refundable is a theft in itself as there would be no other service or cleaning fees that they would use, the car rental would also be fully available on those 4 days that I initally booked it for. Unfortunately, I have neglected to read the fine print but a great company would review things on a case by case basis. Priceline is not consumer friendly and I will never book with them again because of this. As a healthcare worker, I have always made sure that care was given tailored to patient on a case by case basis. Priceline is not reliable and in these dire times, I expected more from travel companies like them. Truly disappointed.

Dealing with Priceline has been a nightmare. I had a trip booked and my mother passed away so I could not complete it. I was given credit for an American future flight which has proven essentially worthless. I have tried to rebook a ticket with my $225 credit and every flight Priceline gives me, there is a "difference" of over $250- $500 I would need to pay. I have been on America's direct website and I can fly cheaper without my credit- how does this make sense? I should not be able to book cheaper on the same airline with no credit than I can with Priceline using a credit. They are a predatory company, steer clear.

We were driving on a long trip, our return date was within 2 days. I asked at the National car rental counter if I brought I back a day early if I could be credited. They said all I had to do was submit the receipt to priceline and they would credit my credit card back, WRONG! Priceline said I could return the vehicle early but they are unable to issue any type of credit back. I spoke with 2 supervisors and got nowhere. I will deal directly with rental car companies in the future unless I have exact return dates.

After booking a flight using Priceline and paying extra to have a shorter flight, my flight was changed back to the later time. I called Priceline and said I wanted my flight changed to an earlier time which they said would be free of charge for a one time change. The rep Santiago #447 says he can change it back to an earlier flight but there will be a charge now after reviewing it because it's considered a ""minor change". So basically they want to charge me twice, I said that is not right and he tells me call Delta. I called Delta and they said they can not do anything about it since it was booked through Priceline. I should have learned my lesson a few years ago when I booked a hotel through Priceline, I get to the hotel and they say I do not have a reservation. I had to pay full price directly to the hotel and get my money back down the road from Priceline. I will never again do business with Priceline.

Worst website to purchase trips. Used them for first time. Ran into a few issues and they Do not help guests trying to change flights or even try to accommodate the guest. Very rude staff and refuse to help the client to the best of their abilities. Do not book through them! If you run into any issues they won't help you and you'll loose your money!

I used Priceline one time and it will be my last. The car rental company charged me for the car rental so I called price line and they told me to call them. We as customers should not do anything they should take care of everything.

I got to my hotel and Priceline put me in the wrong room. I ended up having to pay additional fees upon arriving at my hotel. I called Priceline they gave me a crappy excuse stating that was the room I booked when in fact it did not accommodate my needs. I will not be using Priceline to book for anymore of my trips. Bad customer service.

This is absolutely ridiculous. We purchased flights through Priceline WITH the travel insurance.
One of our flights was canceled. We have spent the last three days on the phone with Priceline and they keep transferring us over and over again with the wrong information. Do they give this run around to everyone?!?!?
Hoping we just give up so they dont have to honor the insurance we paid for! If I could give half stars I would
User's recommendation: Never use Priceline!

We've used Priceline many times and find that it offers us a price advantage almost every time. Great service. Look for a hotel with free cancellation. Travel internationally? Look for Ibis hotels for a smaller, efficient, but clean room at a reasonable price.

Terrible experience with Priceline today forced me to write this review. I've been a lifelong customer, but today I had a rental car booked and had to change or discuss my options due to an emergency. The representative said there was nothing they could do (despite it being a real emergency). They said they could provide me with a full refund. 5 minutes later after asking me more about my personal emergency, I was told that the message was a mistake and that there was nothing else they could do. When I told them that I couldn't even contact the car rental company, they did nothing and said it was out of their hands. I can understand the contract, but there was 0 help given, 0 understanding, no kind of offer or anything. That right there is how you lose a lifelong customer, I'm going to be using Expedia or other services from now on. Save your money people, Priceline only cares about the businesses that they work with, not their actual customers (and I'm a "VIP" customer).

Priceline just really screwed me over the put me in a lower rated hotel then the other hotels in the same category. When I tried to contact them all they did was keep blowing me off to some off shore answer service. I really felt they got there money and do not care about the service at all. They kept blaming the hotel and said there was nothing they could do. Be very wary of them taking your money and running, you may get a good deal but you will never get any service after the fact.

During the holiday season, I tried to purchase a flight on Priceline.com, but the site processed my money but wouldn't provide me with a ticket because the price went up in the middle of my transaction. They reneged on the pricing, and it was a nuisance to get my money back a day later. After discussing the issue with a supervisor named Yanis, I learned that no one there cared that prices were going up on other sites; this was the worst service I've ever had. Never again will I visit this site.

Priceline site gave me option to choose morning, evening or midday departure. I chose midday, it booked me a night flight. I spent an hour total on phone, repeating myself 5 times and being transfered 5 times, then on chat, being told I would be refunded $15 less than I paid. This is ridiculus! I should not be paying for thier mistake! I have several trips coming up and they are now not giong to be booked through Priceline!