Priceline

Really? I paid for specific seats on an American Airline flight on Priceline. Priceline has the money but their system does not show the seats; American Airlines has the information. Priceline transfers me to American Airline who tells me they have nothing to do with it. Then American Airline representative tells me I'm being disrespectful and hangs up on me. Really?

FIRED!

American Airlines this is why you are and will always be number two in the industry.

Priceline--quote the raven "Nevermore, nevermore!"
You can be stupid, both of you, I, however, cannot!
You will not get my money!

Latrine (toilet) non-ADA compliant, Hotel room mold, mildew, smells and like the toilet sewage! Remote control had disgusting soiled body debris! Priceline customer service haggled, deflected, and denied the existence of discrimination. Priceline staff never tried to help me book a hotel room, and I tried many times to communicate with the Hotel and Priceline. Many of the Hotels are refurbished Brothels@ Hotel staff was the worst! It took 45 mins to check, the male staff member tried to create a ruse, so I could forget my credit card. Priceline lied and claimed the talked to the hotel, but never talked to the Hotel manager. The hotel manager deflected the problems.

If you are short on time, do NOT use them, it's a rip off. After my fathers funeral today I booked my brother a room, then found out he had a friend to stay with. The hotel wouldn't answer their phone to cancel, two hours later they did and gave me Priceline's number. Priceline told me I needed to give 24 hour notice (I booked the room 2 hours prior) but had to give 24 hours notice. Never use them.

I booked a trip with Priceline. My flight on return trip got changed with 11 hrs layover instead of 4 hrs. When I ask them to change my flights with same layover as my original booking. They gave me a hard time. It isn't done yet. I'm still in talks with them. Today I had to call them 5-6 times. Agents don't have enough knowledge to resolve me problem. They kept saying every time I called them, let us check the airline policy. They also made me to call airline, airline told me they can't do anything while booked it Priceline. In the end it's a big hassle. I'm not going to use these agencies again to save couple hundred dollars. Airline charges the luggage while I book with agencies. So in the end you pay same and have a lot of hassle. No thanks

There are better ways to rent a car at the same price without the risk of losing your money. Priceline entices you with a deeper discount, but does not reveal the company. Once you accept the offer, you find that you could have gotten the same offer from the car company directly, and without the risk of no refund. I'm glad I learned this lesson and am only out $166. For a car rental. If you go to Priceline, review the rates and then rent from the car company directly. This way, you can cancel without risking your money.

Priceline conducts business in a horribly dishonest manner.
Priceline advertised $20 rental car per day. I reserved a car for 5 days, and was charged $71.52 for taxes and fees (71%.)
Furthermore, they allowed you to indicate special requests. I requested a booster seat. They did not disclose the additional charge for the booster seat.
Finally, the rental car reservation is non-cancellation and non-refundable.
Afterwards, I was told to pay $13 extra per day for the booster seat.
In conclusion, I had to pay more than $47 per day for a rental car through Priceline whereas I could pay $32 directly from a rental car company.
This was my first and also my last time doing business with Priceline.

I will never use Priceline again. Multiple times I have gone and searched for a flight this past week and it will tell me one price. Then when I go to book it, with in a few seconds of seeing it, it goes up $50-100 at check out. I called Priceline to chat with them and they said it's due to demand. I understand demand makes a difference but it's in seconds and it changes?! Then I go back and search again on Priceline on a new, private browser and it's the original price. And does that whole price going up again when I try and book it. Priceline is a bunch of scammers and I will no longer be using them or recommending them. To bad, I'm in the travel agency world and often have people asking me for places to book flights. I will be sure to tell them to beware of Priceline.

Every time I search for flights and get to the booking screen, I'm told that the price has miraculously increased "due to demand" or that the very reasonably priced flight they advertised to get me to click through has now suddenly "sold out."

Clickbait and switch. Pure and simple. Scam.

It is my favorite travel company. They are providing good services and online ordered and any emergency reason if you cancelled the ordered the company owners and supervisors arrange facilities for this. You can use this site for booking for your travel. So I really thank full to their service.

William Shatner is an embarrassment to all famous people for allowing his name to be used fronting these crooks on Priceline. I booked a Hotel Room the day before I was going to drive to Memphis. 15 minutes later I found a cheaper better Hotel and Cancelled my Hotel through Priceline. They are trying to charge me $104.17 for absolutely nothing. They have no supervisors that you can talk to. I am disputing the charge on my credit card currently. My advice. Book straight through the Hotel you want to stay. DO NOT USE PRICELINE. They are useless and it is a SCAM!

Recently booked a hotel thru priceline 'Name your Price/BID' which came upto same price as comparison to that specific hotel website, but wanted to modify some changes and priceline told me to call hotel and pay specific fee. I was ready to pay fee and called hotel but they told us that I have to go thru priceline. I don't know what game they are playing but this business sucks in matter of customer service.

Wanting to give Priceline/Avis a try because of competitive prices, canceled due to them not having the particular vehicle and assured a full refund is false. A Priceline charge to my credit card was not fully reimbursed even though we had not used their services at all. Waited almost a month after several calls to Priceline and reinsured a full refund. Then given a wrong number to Allianz car rental insurance company, called Priceline again and was told they were not going to refund the rental insurance charge. I went through private rental company after this experience and it was great!

I purchased 2 round trip flights with priceline for United Airlines to Chicago. Due to the Pandemic the flight was cancelled. Now they gave me a credit for another flight up to February 2021 and now they say there is not any credit. They refuse to give me my $400.00 money back and want me to purchase tickets again.

Worst ever! They don't want to issue the ticket claiming it's the airline's responsibility! I booked it through them! Called 20 times in the past 2 months and each time i was on hold for over 30 minutes! Do not book your ticket through them! They don't want to fix the ticket or refund me and i travel in 10 days! Worst customer service ever!

Priceline really screwed me. I asked for a room with two queen beds for two adults. They assigned me to a decent hotel, but put me in a room with a double bed for two adults. They did not ask if I wanted a double bed for two, I was traveling with my older brother and we did not wish to sleep together. How and why would they ever think that a double bed was acceptable? They never asked! They said I signed a contract, maybe I did, but it was only after i asked for a room with two queens, and I assumed that would be the case. Whoa unto me that I was that stupid to think they would honor a request like that. Never will I use Priceline again. Be very careful, they are a sly bunch of manipulators.

For reducing few dollars, we accepted so-called non-refund/non-cancellation policy for a rental car.
Things changed not always as you think, we really need to cancel this reservation. However, this policy is as rigid as possible after the click you made. To me, this non-refund/non-cancellation policy is the worst policy once so ever.

They say you are getting a deal but go to the actual hotel site. The site does not disclose additional fee and when they don't tell you what hotel you are getting you don't know to check. Site told me I would save 37% which should have been $225 but the actuality the difference between booking with them and booking with the hotel they saved me $87. Don't bother with customer service cause they are some kind of robot that can't think or do anything about the super legal agreement you are apparently signing when you book. Not a deal, don't fall for it. Or if you do don't be surprised when your fees are actually doubled or better yet just be ignorant and believe them for your own piece of mind.

We have been able to take trips that we otherwise would not have planned thanks to Priceline... we have done both the name your price as well as selecting a hotel from their list and not once have we had any issues and the prices have always been excellent... and when in doubt I will go directly to the hotel website and check out their prices and photos and such from there before I book... but again very pleased traveler!

I booked this trip this morning and my sons discharge plans changed. I tried to cancel so I can book the right dates. I bought trip insurance which i was under the impression that it was trip protection not just flight. Also when booking a hotel it says right on the front page of the hotel free 24 hour cancelation. Now I'm out $85 and $20 for worthless trip insurance. What a scam you are running, allowing the hotel to say free cancelation, and not letting us know that is non-refundable until we purchase it. Also this trip was planned 44 days out so its not like it is tomorrow. Very unsatisfied everyone knows the military's plans change at the drop of a hat. How inconsiderate and unprofessional of Priceline.

Booked a one-week roundtrip flight to Mexico to visit friends for a much-needed vacation. Got up early the morning of the flight, paid for a $35 Uber to the airport only to find out that I missed my flight; it was rescheduled to an earlier time and I wasn't notified. No email, text, phone call, nor voicemail. After days of phone calls with representatives attempting secure refunds on all items, including the Uber rides to/from the airport, I asked the supervisor on the phone what Priceline can do to rectify the situation. They offer me a 5% off coupon for a hotel or car rental... expiring in July 2021; it's April 17th. I ask if they can help me on a flight in the new few weeks, now that prices are quadruple what I paid.

Nope.

Priceline.com is a joke. They charge more then the hotel charged. They did not pay the hotel. We had to wait over an hour to be connected so we could get our room. We paid in advance. Priceline charged 11.00 more then the hotel would of charged if we booked directly and that included tax!. And when we finally got a priceline operator, i asked her about tge guarantee and said, you have to talk to website?. That she could do nothing. Websites do not talk to me.

We used 'name your price' for 'up to 60% discount' on a hotel in Manhattan. What we got was MORE than the full price charged by the 'best' match. So I had to call priceline.com and after 3 reps and a couple of hours, the best they could do was to refund us the difference to get us DOWN to FULL price. That was it. Never again!

Took a trip from Fl to Mn got off the plane rented a car went to hotel where I was supposed to have a reservation got there and they said could not find one they called Priceline for help and they could not so here I was with a 1 year old and an 11 year old at 12:00 at night and no room so I had to go next door in freezing cold weather to get a room! I got a service charge of $213 and can not get anyone that speak English well transferred to 5 different people and still not resolved this is the second time this has happened with Priceline and booking.com very unhappy with this service now they took down the hotel reservation so I can get a copy for proof!