Priceline

The website will only let you order six tickets at a time. I needed 7 so I had to do two orders. The price was 363.59 per ticket for the first order. Within seconds I ordered the next ticket the price showed 429.59. I had no choice but to make two orders. After speaking with customer service (who was rude) she said there was nothing they could do even though each ticket had the same offer id numbers. I had never used Priceline... my BIG mistake. I am surprised that the reviews on this sight do not correspond with the other review sights... kinda makes you wonder. Never again. Please go elsewhere...

Booked a standard size car at LAX through Name Your Own Price. Email from Priceline said the car would be a Chrysler 200 or similar (4 doors shown in picture). Subsequently received an email from Hertz, the rental car company that accepted my bid. They bumped me down to a two door car…seriously?! Spoke to Priceline. Nowhere, when booking this car, was there any indication that they would possibly rent me a two door vehicle. I was told that Priceline has no control over what car you get. I feel that the did not disclose all information, and they DO have control over that. They obviously could care less about their customers. Will never use Priceline again!

The supervisor, Lara, is incompetent. Never appropriate to hang up on a customer if they've been polite. Was being told I was getting transferred to AeroMexico, only to get the call cut. Of course, there's no callback. I'll never use Priceline again and neither should you.

Do not use this company for any part of your trip or vacation. Cancellations might not be refundable and customer service will do nothing to assist you. I had a horrible experience and then was told "we have noted your feedback".

I used by hotel from them, but not anymore. I booked a hotel in Italy through their website which was showing the price in US $ but they charged in Euros! This cost me more than what I was quoted.

After talking to four different people in their customer service department for an hour, No one even tried to help.

Be careful about booking international travel from priceline.com!

Offered a one-night hotels with a cruise - turns out it was only a $25 voucher. Claimed to offer upgrades - none given. Price came down and the didn't honor the difference. Also, non responsive to online support. Booked once and would NEVER use them again for anything.

I tried booking a last minute 'express deal', and it doesn't show the currency of the prices. I live in Canada and I'm booking a place within Canada, most other websites display in CAD automatically, otherwise they have a big ol' USD right next to prices. Priceline however, did not display the currency until after the hotel was booked. Their customer service took multiple attempts to get through, and when I finally managed to get an agent over chat, they took an exceptionally long time to send me a canned response. I fully understood that the 'contract' was signed and non-refundable, but they have zero interest in hearing our customers. Don't waste your time.

I recently booked a car rental reservation through priceline with full intentions of not needing to make any changes; however when you are traveling with aging parents things happen. I called to ask if I could just change the dates, not cancel, no refund... Just a date! I was told that in the contract I agreed to no changes. So I am out over $500, and needing to spend additional funds to rent a car for the following weekend. Buyer beware... it is not worth the few dollars you save to risk the potential loss. I have been told sorry, nothing we can due... I call BS on that! Looking for a new car rental company.

I booked a rental car for 4 days. Decided I wanted to add one more day. Called customer service. Talked to 3 people and none of them could help me. Also, I found that the compact car I booked was now $11.00 cheaper per day than what I paid. They would not price match it. Will never deal with them again.

Personally had a very distressing experience and judging by additional reviews, I'm not the only one!
I strongly suggest that you don't book with this company.
My experience has resulted in loss of funds and loss of booking. The phrase 'daylight robbery' holds resonance here!

Super 8 in Conroe, tx. This room is nasty and front desk said they cannot get it any cleaner. Mud foot prints on the carpet and bathroom door has been smashed, toilet lid did not fit. This is was not acceptable. Priceline Customer service not any help, offered $20 back.

Company changed the advertised price after booking adding fees, charges and hidden taxes to my total.
I ended up paying more for accommodation than other sites and they have refused to discuss options to resolve.

After trying to order a car rental online I received no notification that I could find in my email and ended up not getting a car. Didn't bother trying to cancel since it seemed like it did not go through. Got billed full price. Called to ask for a refund. They said "no." Will not be using them again. Downside of having to do business with Algorithms instead of humans.

My attempt to book flights on PriceLine was one of the most frustrating experiences I have had in 30 years of doing business on the web. I use FireFox on an iMac which works well for all other online transactions. However my attempt to book a flight through PriceLine was an aggravating total failure. I found it easy to enter all the necessary data on Priceline page but there was no "Enter" or "Confirm" or "Next" or similar button visible anywhere. When I moved away from that page and returned all the information I put in was gone. There was no way of knowing if I actually booked the flight. Had I been charged? - were they sending me an email? - attempting to reach Priceline by phone proved futile. Eventually I contacted my bank, blocked any charges from Priceline, and obtained my tickets instead through the airline web page. Hope this helps others avoid the same problem.

I booked a hotel via Priceline and literally two minutes later (this is recorded on my emails) cancelled it because we changed our mind about the timing of our trip. My (Canadian) credit card bill showed that I was charged $372.45 on the day I put in the request and the refund didn't come until four days later when the exchange rate was less favourable, so my refund was for $349.73. When I called to complain I was told that they were sorry, but that's their system... Despite having cancelled 2 minutes after purchasing, I paid $22.72 for the privilege. :(

This website charged me for not staying at a horrible hotel. What i saw on the website was not real, what i was getting. The hotel is ugly, dirty, and people on it was not the best looking... i felt unsafe to stay with my wife so we left. We had to sleep at the airport parking lot. After all that i contacted Priceline via chat and they told me that the policy is there and that refund was not an option... priceline don't care about safety only to get peoples money. I will never use Priceline again.

Out of the goodness of my heart, please believe me, total stranger, that this garbage company will steal your money. There are other good-hearted booking companies that will provide genuine service to their customers. Use those! You deserve a trouble-free trip. Not this terrible service.

I like it for the name your own price option, but make sure you review everything before you go forward, because if something changes while your in the bidding process and you don't catch it, your screwed. They will not do anything to help you. So keep this in mind. Other than that it's a good service

Poor way to run a business. I am researching prices for a trip later next year. When we travel we always choose Premium Economy for seats. Went to Booking which auto sent me to priceline. There are no Premium Economy options. Chatted with their online help and was told their sales was closed two yrs ago and they could not help with any thing that included the pre purchase of tickets. So will not be using priceline and will tell others not too.

First and last time I will never use this site again.
Had issues at hotel, was told if he compensated, I had to find another hotel at midnight in a strange city and state. The next day I called to be compensated and supervisor tells me they don't compensate anyone. Reps lie just to get you off the phone, they don't care about their clients at all
I wanted to leave no star but website made me so I chose the lowest one which is a 1
Don't waste your time on these morons

This site's customer service is no help at all. I reserved a room for a trip for my family of 4 to later find out that the final charge only included two adults and my 2 kids were not guaranteed accommodations.

I tried to reach customer service about it and they asked me to give them 30 minutes to resolve. When I contacted them again, their rep was rude and left me hanging.

I cancelled my reservation and I am crossing my fingers for that to go smoothly because so far it's been so terrible. Sub-par.

The insurance is a blatant scam. They offer it with full knowledge that it will not be available in the specific case of your travel. This level of dishonestly does not bode well for trusting them on anything. Never again!

I just had to change one letter of one traveller's name on a reservation. They are putting me on hold for more than 30 minutes - the chat function person could not help me. This after boasting of good service. Fail