• Priceline

Priceline

Is this your business?
Write a Review

Overview

Priceline has a rating of 1.3 stars from 2,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Priceline most frequently mention customer service, rental car, and credit card problems. Priceline ranks 504th among Travel Deals sites.

  • Service
    672
  • Value
    630
  • Shipping
    262
  • Returns
    419
  • Quality
    556
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
50
424
See all photos
How would you rate Priceline?
Top Positive Review

“Good prices/60% off”

Taranee J.
3/15/17

I love Priceline, but lately it's a little slacking. As I noticed when you bid, you got to bid much more than just maybe 2 years ago. Big inflation on the prices. Pro: got some good deal before and easy to use. Con: cannot cancel and won't know the name til purchased if go through Express deals or bidding site. Hotels gotten progressively more expensive.

Top Critical Review

“The absolute worst! Not to be trusted!”

R B.
11/2/24

Thier ticket said free carry on bag...I had to pay 99.00 for a carryon bag...fought with price line for 2 months and many many hours of customer service...these people are liars telling me that a refund is in the mail several times. Do not trust these people!

Reviews (2,652)

Rating

Timeframe

Other

Reviews that mention popular keywords

credit card (201) price line (104) hotel room (116) front desk (56) customer service (701)
Thumbnail of user ag338
New Jersey
1 review
3 helpful votes
  • Send Message
August 24th, 2022

I spoke to supervisor Jared regarding a hotel reservation that had the wrong location and pleaded to help me change it because it was extremely important. Instead of providing solutions he dismissed my concerns by not providing any other options. The following agent, Ica and others did the same. This entire situation was extremely stressful causing me anxiety but the worst was the lack of empathy the employees showed. Not only were they not concerned but dismissive. I have never experienced such a disrespectful situation.

Thumbnail of user cheasequahb
Texas
1 review
0 helpful votes
  • Send Message
October 9th, 2015

Be advised that for the "name your own price" service, Priceline classifies a king room as double occupancy. That means that, when booking for two people who do not want to sleep in the same bed (perhaps it is a professional trip, or just distant relatives), you should not use the name your own price service. I booked a room through Priceline for two acquaintances on a professional trip, and they gave me one King bed and refused to change it without a fee, even though two queen beds would have been cheaper. Now I am paying more than what the room costs through the hotel directly.

Thumbnail of user george.polishchuk
Utah
1 review
1 helpful vote
  • Send Message
October 16th, 2022

First of all requested a call back. Then I got a question if I still need an assistance press 1 - I did got an answer goodbye and then hand up, second time is the same.
Called my self asked to add my reservation to my account they told me that they cannot help me - all other companies can\help with this Priceline cannot.
Either fix your software or go out of business!

Service
Value
Quality
Thumbnail of user roberth4452
California
1 review
1 helpful vote
  • Send Message
March 4th, 2022

I had financial losses while staying at hotel booked through Priceline and they offered no financial compensation and only offered a 15% off coupon for future bookings with them providing I accepted that verbally over the phone without reading and writing their offer so I didn't know what I was really agreeing to specifically nor would they make any offer unless I agree to it blindly over the phone. I am a VIP gold member with them for at least 7 years and was treated poorly with customer service telling me that's the only way you get any compensation. Won't be using them again

Tip for consumers:
Priceline would not refund anything to me and if I blindly agreed for a 15% off future coupon that would be emailed to me they would proceed with that settlement without me being able to read the terms of that settlement or any details about it

Products used:
Hotel reservation that ruined medications and food because a maid turn the dial to freezing on the refrigerator without letting me know that's what would happen.

Service
Value
Quality
Thumbnail of user brianwaltersleftistlove
Colorado
1 review
0 helpful votes
  • Send Message
May 26th, 2023

Never used this company but I now have two fraudulant charges from them.

Tried contacting them everyday possible and cant get through to a human except in a chat where they told me I have to call the number which no one picks up and offers no options for assistance.

Service
Value
Shipping
Returns
Quality
Thumbnail of user seand28
Illinois
1 review
4 helpful votes
  • Send Message
May 14th, 2015

Priceline doesn't care about me or you. There customer service rep "Dominic" told me directly they provide "customer service" for multiple different companies, meaning he or the first agent I spoke with don't even work for Priceline. This is a sad joke. If Priceline cared they would offer real customer service, instead they fake it by using this terrible company. They were unable to help me with a booking issue. Only telling me, "We can't do this, we can't do that." When I simply asked what they COULD do, I was told, "I am unable to share with you the details of my job". I didn't know I was dealing with the CIA of discount hotel booking. Good bye Priceline after many years of using you. I will now choose not to. Farewell.

Thumbnail of user angg2
Nebraska
1 review
1 helpful vote
  • Send Message
February 21st, 2021
Verified purchase

I booked a hotel but wanted to just change locations but couldn't and my record show only about refunds only and nothing about switching rooms. No one could not help me so I'm stuck in this hotel until my stay is complete. Yes I could cancel but I would lose money which was stated but could not just change hotels, same name just different location. It has been a horrible experience and will never used priceline again or any other without go completely over the policy. As far as priceline I'm done with them, and to think I've used them to booked my previous hotel, you would think in order to keep a customer happy it find to make some wiggle room. Thanks but no thanks no matter how good the deal is priceline is off my radar.

Service
Value
Shipping
Returns
Quality
Thumbnail of user torim43
Florida
1 review
1 helpful vote
  • Send Message
October 18th, 2020

Horrible. I booked a 2 night stay in orlando. The hotel agreed to refund cancel reservation due to injury and Priceline is keeping the money. Foreign call center employees are rude, horrible and can't comprehend anything. I was a faithful priceline user since 2003 never again. Do not use them.

Thumbnail of user robertqm
Kentucky
2 reviews
0 helpful votes
  • Send Message
January 2nd, 2013

If you are using Google Chrome, and bidding, you had better bid high enough the first time or the site will not acknowledge the increased bid. I generally just give up and go to Hotwire and get it done. They are losing mega bucks on this glitch. It has been going on for at least 2 years. They see you fail and click out of the their site. Do you think someone is really minding the store.

Not!

Thumbnail of user stephaniel60
Pennsylvania
1 review
0 helpful votes
  • Send Message
September 29th, 2016

We waited 3 hours in a huge line for a non-existent car! We flew in at 12 am, made it to the Avis rental office by 12:15... HUGE line!(Some people had already been waiting 2 hours!) We waited until 3:00 am, then called for a Lyft to get us to our Airbnb. I called the next morning at 7 am(thinking I could pick it up finally) I was told there were still long lines. The reason was there were 1700 reservations and they only had a total of 1200 cars (if they had all come in!) I ended up renting from Thrifty, cost me $300 more than I was planning on spending on a rental car. This was a VERY disappointing experience

Thumbnail of user amyk25
New York
1 review
0 helpful votes
  • Send Message
March 11th, 2015

Totally screwed up my business trip and refused to fix it. I got the very last seats on plane, by the bathroom, noisiest hotel room, had to pay $17/day to park at my hotel because cheap az Priceline didn't include that in the price, although most travelers' (non-Priceline) parking was included at this resort. Will NEVER use priceline again. Not only did I not save money in the end, they screwed up my travel plans and refused to help me.

Thumbnail of user jaynishd
Canada
1 review
2 helpful votes
  • Send Message
May 29th, 2022
Verified purchase

Booked a Whistler hotel with Priceline and was showing $145 but till I made payment and then it showed 187$ charged. When I called there was no helpline and only automatic voicemails with absolutely no help. I tried really hard by manipulating automatic voicemails and reached customer care and they explained that it was charged in USD but no where on site or before booking it explained anything about currency and they were absolutely helpless to cancel or issue refund saying it's non cancellable, even when I had called them right away after booking and the date was like week away. Horrible service and disappointed and would never use it again and recommend people to be aware of this usd cad conversion as it looks like they deliberately made it this way.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marceloh25
Costa Rica
1 review
1 helpful vote
  • Send Message
December 22nd, 2021
Verified purchase

Rented a car with AVIS via Priceline for Costa Rica months in advance. When I arrived at the Liberia Airport was notified (even before getting the shuttle to AVIS's office) that they allegedly had no more cars to rent. Called them and they conformed the information. Reality is that they had multiple cars in their parking lot. This is an organized dishonest practice where car rental companies charge 3 to 4X normal the prices, making you shop around at the spot on, an airport in a secluded place. Priceline has no process to enforce booking conditions. I can't trust them anymore.

Service
Value
Quality
Thumbnail of user peterl147
Maryland
1 review
0 helpful votes
  • Send Message
April 4th, 2017

I tried for over 2 1/2 hours to book a flight - each time it states there is something wrong. I contacted their live chat - NO help. I am very disappointed that the site does not work along with live chat not assisting.

Thumbnail of user rodm141
Washington
1 review
2 helpful votes
  • Send Message
August 16th, 2021

Worst ever... Totally all about them and how they can chisel you out of your money!

Have a reservation a month ahead and wanted to get the better rate they posted currently. The rate was over $ 240 cheaper than when I booked for the same car. I didn't try to cancel but just wanted the better rate. Screw you is their policy! Never ever will I go though this company again.
Do not use this money grubbing company. They need to experience this for themselves to appreciate just how P.O.ed I am. Customer service at it's worst!

Tip for consumers:
Go direct to the Car rental company

Products used:
Car Rental

Service
Value
Thumbnail of user christopherf39
Florida
4 reviews
13 helpful votes
  • Send Message
February 6th, 2018

I've used Priceline over the years for hotel stays and never had a problem. In fact, in all the times I've done the blind bidding with them, i've been very happy with the results.
I've stayed in 4 star hotels for as low as $70/night without problems and when going to the hotel websites after winning my bids, i'd see the same night would be going for $200+. That's a hell of a savings!
I can't speak for airline or car rentals because I always book those direct with the companies, but for hotel stays, Priceline is great.

Thumbnail of user wanjirun1
California
1 review
2 helpful votes
  • Send Message
August 5th, 2018

Priceline is unreliable especially with international flights never ever use them if you want good service. You'll end up losing money and not even traveling because they never check to see if your passport is allowed to go through the airports they put on your itinerary

Thumbnail of user gloriaw121
California
3 reviews
4 helpful votes
  • Send Message
February 11th, 2020

If you are a novice, warning regarding the Express Deals. We rented a car for our Kona Hawaii vacation and had a family emergency that required us to leave early. I contacted customer service and there is absolutely no refunds of any kind under any circumstances if you have an Express Deal and no offer of discounts on the next rental. We lost approximately $250.00.

Thumbnail of user ahmedm160
Colorado
1 review
0 helpful votes
  • Send Message
March 5th, 2020

I called to cancel a hotel reservation ($900) due to concerns about Corona Virus 10 days before the time and they refused.
I talked to a very mean customer service. She ended the call without answering my questions. Manager can't answer customers.

Thumbnail of user jamesb154
California
1 review
2 helpful votes
  • Send Message
June 3rd, 2014

I had to cancel a ticket booked through them. There was a clearly stated cancellation policy that I followed with some fees. However, once the ticket was cancelled, no one could help me re-book the ticket. All kinds of claims were made and people handed me around without helping me. Extremely poor service.

Thumbnail of user stephaniek813
California
1 review
0 helpful votes
  • Send Message
July 20th, 2021

Priceline would not help me change a Hertz car rental to exactly one week later, even though Hertz said they would do it if Priceline contacted them directly. This was an emergency change with a month in advance notice on a $730 bill. The Hertz rate for the later week was actually cheaper too. I said I would pay a change fee if needed. They would not help me. When booking it said no cancellation, but It did not specifically state no changes, at least not clearly. Be careful with a booking if using them. I was confident in my travel plans when booking, but you can't always predict unfortunate events, and they really don't give a care. I gave away $730 to a $75 billion dollar company. I didn't receive anything for my money but stress, and they were able to sell my reservation again. I guess that is why they are worth billions and I am worthless.

Tip for consumers:
Don't book through them, It is cheaper to go through rental car company directly and you get better service

Products used:
was unable to use the car

Service
Value
Returns
Quality
Thumbnail of user aavor
California
2 reviews
0 helpful votes
  • Send Message
March 14th, 2023

Never under any circumstances book a hotel that is non refundable. My costly mistake was believing the Priceline representative that the hotel he choose for me was in center city London, England. That was critical. Upon booking, I was no convinced so I called the hotel directly and they advised the hotel was actually a 40 minute train ride to center city London.
The lies and double speak caused me great anxiety, distress and ended up very costly. Please never ever, book a non refundable hotel. Life is unpredictable and you will regret the decision. I was a repeat customer of Priceline, but have decided to never, ever use them again. Be warned.

Tip for consumers:
Never book a nonrefundable hotel stay

Products used:
None

Service
Thumbnail of user ls164
Canada
1 review
0 helpful votes
  • Send Message
November 27th, 2017

I'd have to call the blatant misrepresentation of which currency you are spending, a scam. I' ve used their services before and when you checkout, you are then informed that you are spending US$. Now, they don't tell you at all. They just hit your credit card for US funds - An un-suspecting hotel shopper would be surprised when they get their bill.

Thumbnail of user patricias3183
Maryland
1 review
0 helpful votes
  • Send Message
April 12th, 2022

My son booked tickets for my husband and myself from Naples, Italy to Dulles airport. He is living in Naples and trying to help us. He failed to put my middle name "Ann" on the ticket. I contacted Priceline immediately. They said to contact Turkish airlines. Turkish airlines said it is a third party transaction and Priceline must make the correction. I called Customer service, supervisors at Priceline many times with absolutely no help. I had to rebook the trip. Total amount I am out is $643. I wish I could give a zero star.

Tip for consumers:
Don't use it!

Products used:
Airline tickets

Service
Value
Shipping
Returns
Quality
Thumbnail of user zzw
Texas
1 review
1 helpful vote
  • Send Message
April 7th, 2013

I used priceline to book a hotel for one night stay. It turns out that the hotel will be charging additional 26% resort and parking fee over my booking price. It will be charged even I don't have a car nor using any of the resort facilities. Priceline did have a disclaimer about possible resort fees. But it never mentioned the exact amount nor percentage. They have you agree upon an undisclosed amount in fine print and you can't cancel the booking once you are trapped. What a scam!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Deep Discounts on Hotels, Flights and Rental Cars. Get Exclusive Savings with Priceline.com.

How do I know I can trust these reviews about Priceline?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Priceline?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business