Priceline

I had a double booked room spent half a day working to resolve it and they don't know what their own policy is. I talked to literally 5 people to resolve an issue and got 5 different ways to resolve it including they would take care of it which they didn't. Booking.com, Expedia or direct through the Hotel. I can't express enough how sorry this website.

By far some of the worst customer service I've ever experienced. Never again. I've been trying to get in touch with customer service and was told my wait would be an hour and it's been almost 3 hours and have yet to get a call back. Even while I've tried recalling no one is available to take my call. So frustrating.

I made a reservation for my elderly mother six weeks in advance of the trip. They provided a flight number and departure time on a United Flight that doesn't exist, according to United. She got to the airport and they didn't have her name or flight information. After some digging, I discovered they sent an email in my spam folder the day prior to departure with an updated itinerary. Perhaps I should have checked all the email folders in advance, but the fact is the flight number initially provided does not exist. My elderly mother had to sit in the airport for 8 hours waiting for the next flight. Unacceptable! Will never use Priceline again!

I booked through Priceline and was blindly placed at the Res Roof on Long Island. I called a rep and told her I heard bad reviews and that was one hotel I would not stay. She told me she could not. I went to the hotel the place place was filthy and disgusting not fit for humans or animals. The hallways smell like urine. The rooms were not clean. The walls had nasty marking on the pain. The sheets had holes in them.

I requested a refund again both through Priceline and the hotel itself and was told no

This place need to be inspected by. I left as I even requested to be placed somewhere else by Priceline and they told me no

I don't know who they expect to stay at that place but I will be contacting the health department

Please do not use this website for any reservation they will charge the money and no booking room and when you try to call no customer service all that they have is an auto answering machine going over and over with no options

I was billed by Priceline at $350 for a 3 night stay at a hotel that was way below expectations/ At checkout I received an invoice for $250. After almost an hour and 3 customer satisfaction agents it was explained that I would not receive a refund of $100 because Priceline had to make a profit on the transaction. Each night on the hotel invoice was noted 'Priceline Low Cost'. Horrible first time experience, only offshore reps to talk to, no satisfaction. First and last time. I'll go direct or look at hotels.com as a better business partner/

I will never again use Priceline for booking flights. You're basically paying for "stand by" and good luck getting to your destination. Not only did my son get denied TWICE by the airlines for not having seats for him they refused to let me cancel and refund my money. He was stranded at the airport for over 10 hours by himself. I ended up having to buy another ticket from the actual airlines to get him home. This was the worst experience for a mother trying to get her son home.

After booking and pre-paying for a rental car, I was surprised to find the booking had been cancelled when I got to the airport.
My mistake they said was that I put the pick up time as midnight on the day my flight arrived at 11.30pm so midnight actually represented a late pick up of 12 hours.
1st If I add my flight itinerary to the booking they should alert me of the time difference and possible cancellation.
2. If I pay up front for a whole weekend then why is it cancelled no matter how late I am picking it up, mistake or not.
I had to book another car through Dollar as they were the only ones with cars remaining, doubling my cost to the tune of over $600, sickening.

I ordered flowers from Priceline.com for my sister's birthday. I paid extra $15 for a teddy bear. They charged extra $15 for choosing the delivery date, extra $15 for delivery service, extra $15 in taxes. Total of about $100. They sent me an email with a link to follow the delivery. The link doesn't work. I emailed them asking about the link. They do not reply to their emails. She finally received the flowers, late. 6 small pink daisies. No teddy bear, no vase. I could have pick those for free in the wild, from the field outside my home. They don't even deserve 1 star.

I use this website to book hotels, car, and hotel very often. I travel every Monday, Thursday, and Sunday. I tried out their negotiator option for the hotels, and was booked with a hotel where 5 out of the 8 reviews left reported theft - one of them in 3 rooms at once while the occupants were at a convention. I called customer service and they would not issue me a credit to book with another hotel. Very unhappy and will not be using this website again.

The express deals can get you stuck with a less than suitable situation. You may find yourself stuck in a smoking room with no recourse and paying for multiple rooms. Many hotels sell rooms they could not otherwise sell using the express deal. This could be extremely run down rooms or more often smoking rooms with heavy smoke saturation. You find you can't stay there but wind up paying for the room anyway because of the fine print and no refund policy on the express deal./

I recently purchased an Express Deal for a Hotel stay plus a rental car. After I received the itinerary I saw the pickup and drop off time on the car was 10:00 am. I did not select the time and it does not work for me because my flight gets in at 12:30 pm and my flight leaves at 1:00 pm. I asked Priceline if the pickup and drop off time could be changed to noon. They flat out refused. I am currently disputing the charge with American Express.

I want to warn others to not use Priceline.com. I had a problem with my name your own price offer and called customer service. He told me their policy, which I knew, and then asked to speak to the highest level of customer service. I put in a lower star rating so I would not be charged extra resort fees. It bumped me up to a 3 star hotel which has resort fees. I am being charged more than my offer price when I get to the hotel. He could do nothing and kept repeating their policy. Be careful, there are hidden charges. Do not waste your money. There are other great sites out there.

Good evening,

I completed a priceline bid this evening for a 3 1/2 star hotel in the Downtown Minneapolis or U of M Minneapolis area. However, my reservation confirmed at hotel in the Midtown area. I am very disappointed and scared that this is not near either downtown nor the University, nor should this hotel be considered a 3 1/2 star hotel. My biggest concern is this is a very dangerous part of the city, known for high crime and drug issues. Additionally, a woman was in the news this past week because she was shot and killed a block away from the hotel waiting for a bus. I have talked to several employees within the organization that have stated there is nothing that can be done and I am stuck with this hotel.

I just don't understand how a multi million dollar corporation stands on a we don't do right by the customer attitude.

Looking for a last minute flight cross country. I went to Expedia, and the lowest cost was $580.00. I went on Priceline and the exact same flights with the same airlines were $330. That's Great. 24 four free cancellation, so no risk. Wanted to add a car from Hertz. Add $180: still OK. Had to cancel for personal reasons. Airfare refunded. Rental car was no refund, no future credit, no wiggle room.

Book the flight. Skip the car.

The deals that you get in Priceline are not worth the trouble of booking. You can use Google to look for hotels and book directly and the hotel then works with you if you are making changes or upgrades you rather than going through a third party. Booked hotels for a week over Memorial Day week traveling from Chicago to Houston and no changes were allowed at the hotel. I was stuck with a room I could not use when I booked with Priceline and the hotel charged me full price for another room. No refunds.

I booked a car rental with Priceline in Orlando. When i went to the pick up location there was no car avAilable. Ended up calling their customer support and they were so rude i asked to see if they can switch to different pick up location they said go ahead and rent another car with different car rental company and they will refund them the full price plus the different. Last minute booking make me pay over 700 dollars to find a car available for same day. Then Priceline paid only the refund of 170 dollars and they never pay the difference. Please stay away if you wanna loose your money ho ahead and book something with them.

Beware of Priceline's "deals". If you book a "deal" flight and whoever is going with you can't go (even in 3 months notice), they will not refund or even let you give the ticket to a friend! I have to eat a $400 airline ticket now.

Everything went wrong! Priceline advertised pictures of a hotel with BEAUTIFUL hotel rooms for a great price. Once I got to the hotel, it was a nightmare. Room was TERRIBLE. Rusted fixtures, hot water running on tub with hair hanging from the faucet, bubbles on the ceiling, water stains on ceiling and bed. It was terrible. Spoke to hotel manager and he acted as if he didn't understand me. Called PRICELINE and today is 1/25/23, after 4 calls, nothing has been resolved. Their answer to me is "we need to speak to hotel manager" which they said they've tried to do but cannot get a hold of him. NOTHING has been solved. No apologies, refund, nothing! Don't waste your time with Priceline. The worst experience ever!

Beware!
I made a hotel reservation through Priceline and then cancelled. Priceline sent me an email that the money is refunded. I checked with my bank and they have not received the money. I have called Priceline multiple times to ask about $3000 refund and no one can give me a straight answer. 2 supervisors called the bank to see if they get the money and both times, the bank has confirmed that they have not received a dime. At this point supervisors are giving the run around that they are escalating this higher management but still no response. It has been more than 2 months that I am fighting to get back my money from this criminal company. My next step is to take them to court and report them to better bureau. Guys if you should cancel your reservation you may not get back your money. Beware! I wish someone had warned me about this company.

We had an AWFUL experience with Priceline. They guaranteed us a hotel with 2.5 stars for one of their "special deals" and when we got to the hotel, it was disgusting. There were men having a bonfire in the parking lot, trash everywhere, marijuana smell in the lobby, smoke smell in the hotel room, and giant brown spots on the blankets when we tried to go into the room. Priceline would not fight the hotel to get us a refund because we had checked in (with the hope that the room would be better). Their customer service was horrible and it took me 2 weeks to get in touch with anyone to dispute the reservation. The same thing happened to my sister. We will never use priceline again.

Priceline is not worth the hassle. I book a king size room because I was coming in very late from FL. With the issues I had I was only going to spend a couple hours in the room for $185. They didn't care that there were issues i had. It was paid in full & that was all they care about. The rate wasn't 70% off as they boast! I was truly disappointed with their lack of concern. I will never use their service again & would not recommend them to family or friends.

Said free cancellation available - no risk. Less than 24 hours, it won't let me cancel... I got a hold of priceline, they said it depends on rate/room... Clearly did not say that where it said free cancellation. Otherwise I would of waited to book. Over $80, I will now be switching apps