Priceline

Decided to purchase two new Android phones from Everbuying as a friend had recently bought one from them.
The phones arrived within 8 days of payment,(very fast shipping).
The phones are very very good and totally as per description on the website, very good quality for such a bargain price.
We are very happy with our purchase and will be shopping at Everbuying for similar items very soon.

Made a reservation for a car on Priceline, I arrived at my destination and the rental company was closed. The only option they gave to right the wrong was to cancel the reservation and rebook with another company at 5 times the rate because it's day of. When I said that it was unacceptable they hung up the phone leaving me stranded at the airport. Terrible customer service.

Put in my search criteria to reflect pet friendly and then was offered a great fast deal. Turns out the hotel is not pet friendly and Priceline refused to refund or replace hotel. I've used them for 20 years in excess of ******* a year and will be headed now to a travel site that will respect my repeated VIP membership! BUYER BEWARE! Priceline is owned by the same company as Expedia, Orbitz, hotels.com and Travelocity,- so you might want to avoid those as well.

I used their website to find a car in Detroit for the week-end. I found a good deal and it said that it would be with either Budget, Avis, Hertz, National, etc. i. e the major brands. I made the reservation and it immediately changed my credit card to Avis.
The reservation confirmation that came back said that you could not cancel the reservation. However, it said this AFTER you had paid. If I had known this I would have never made the purchase since we don't like Avis in Detroit. You have to stand in line way too long.
Their "Chat Support" basically said that I should have known and sent me a copy of the contract, but once again you see this only AFTER they have charged you.
They should give you the name of the company to which your rental request is going and they should say you cannot cancel up front.

I will never rent a car from Priceline again. This is just not right.

We used priceline for a Hotel. Guest Inn in Nashville. The Hotel was nothing like the "comparable hotels". It was dirty, the toilet was broke, holes in the sheets, stains on the carpet, no hot water and no maid service.
To make things worse, the hotel even charged us a second time and still hasn't fixed it. I will get it fixed through my credit card company.
Priceline did very little to help and shouldn't do business with hotels like this.
Buyer beware. All Priceline wants is to make money and not deliver quality.

I bid on a car and hotel for California. I could not go for good reasons last minute. I called priceline and was told the reservations were non transferable non refundable. I knew this however, I had no control over not being able to go. Priceline keeps the money I paid. This is how they make money NOT on the commissions from rentals etc. The hotel does not charge priceline if the rooms are not occupied. They have the right to charge but they most likely don't. I spoke to priceline even the executive office and they refuse to do anything. Do Not Use Priceline unless you are prepared to lose lots of $$$$ if you cannot travel. This is unfair business practice. I would rather spend a few more $$ and book directly with car rental and hotels where I will get a full refund if not used. I will be using all social media to let the public know that they will be ripped off by priceline if they have to cancel.

Don't bother. Second time I've used priceline to rent cars and both times they wouldn't let me pick up the car without a credit card. The credit card requirement is dumb since I already paid both times with a debit card, which every other organization on the planet will treat as a credit card. Will not use this company again. The requirement is not clear when renting either. And when I called, they said it's non-refundable, too bad for you, but we need to hang up on you to get to other customers. So I'm out $500 for no other reason than their rental policies are unclear, unrealistic and their service is god-awful. Never again.

I booked hotel reservations through Priceline.com. I traveled 2 states away, which was over 9 hours of driving. When I arrived at my destination, I was told that the hotel was overbooked, and they had no room for me. This was the LAST thing I wanted to hear, after a long drive and not knowing anyone in the area. No other hotels had room either, due to an Apple Blossom Festival occurring that weekend. The associate at the hotel front desk told me that Priceline "buys up so many reservations, without knowing how many rooms there truly are available. Also, Priceline doesn't share individual's contact information with hotels - if they had, the hotel front desk would have contacted me before my trip began, I wouldn't have wasted 20 hours!

Why do you include Green Motion in your stable of rental car agencies? Arrived with reservation in hand only to be told they had overbooked and had no rental cars. Now I'm waiting in line at Alamo hoping they have cars available at 1:00 in the morning. Informed that I will be refunded "eventually." What does that mean? Recommend you cease business relationship with them immediately!

I booked a car over Xmas, unfortunately California went on lock down. When calling to get a refund they refused. I talked to two different ppl at Priceline, the one stated he check with the car rental place which they said denied refund. When calling the car place directly they said they would of never said that since they do not get paid until I pick up the car so not only is Priceline lairs but they are praying and taking advantage of people in the middle of a pandemic.

Priceline is unreliable, and has terrible customer service. I have never received such poor customer service in my life. My boyfriend and I missed a best friends wedding because of the airlines. Priceline refused to find us another flight and give us a refund. They are a scam! Don't ever use them.

How stupid do they think people are? Don't ever use their bidding system, you'll get ripped off. GoSeek has cheaper prices and so do other sites. Save your time and effort and know what you are paying for...

I hadn't used PriceLine in quite a while due to a bad experience before. I thought why not, let's give them a try.
Well, big mistake. They have absolutely no customer service. I paid for extra trip protection insurance. This was a joke. I tried to contact PriceLine for 2 weeks. I texted, I chatted, I called. I finally had to call the airlines directly. I was helped within 15 minutes by both American Airlines and United Airlines. This is on you priceline. Never again.

Tried to name my price for a 5 star hotel for $150 on the vegas strip.

I got the Trump. This is arguably 4 or 5 star. It has no casino. It is not on the strip. The rooms also can be bought for less than $150 a night, but regardless I was expecting a Bellagio or Venetian, or a real 5 star hotel.

I contacted them within 5 mins. Of course they spouted BS that I selected vegas strip vicinity etc.

I googled and discovered many people booking vegas hotels have falling for this. Think they're bidding on a high end strip hotel and get the Trump.

Priceline as usual would not offer me credit, or let me pay a penalty. They would not help me in anyway.

My credit card company called them and they were just as annoying. My credit card company gave me credit.

Would NEVER do business with Priceline. Stay away from these scammers.

Beware of this company! I ordered a car from them and when I arrived at the car company it was very unsafe and tried to charge me extra so I immediately called Price Lane to cancel the order and updated them on what was happening and this is after I took the company's VIP and they told me they did not refund me even though I did not take composition! This is their attitude to customers! Be careful they will cheat you! I expect the senior manager of the company to contact me and return my money this week! Because after talking to some managers the customer service is very bad and not considerate of customers! Be careful they are cheaters they cheated on me and I will not shut up and make sure to sue the company if they do not call and return the money I deserve

I booked a room through this joke of a company and when I got to the hotel, they were without power and the room was at least 85 degrees. I have a heart condition and heat brings my blood pressure up and I had to sleep in my car with the AC on. They refused to give me a refund because the hotel wouldn't give them a refund. So they don't care about their clients! They care about their money. I'm a gold member as well. And the person I spoke with could barely speak English! This is our world today! Going to crap quickly. Nice work Priceline! You just lost a loyal, longtime customer! Never again you suck!

On November 25th, 2024, I booked 3 roundtrip tickets NYC-Dallas-NYC for my relatives (Dep on Dec 5th, and Ret on Dec 9th). The total price included the baggage fee for both ways, for 2 of the travelers. On the return Dallas-NYC, they were charged the baggage fee again, even though I had paid when I made the booking. When I called the airline, I was told that Priceline didn't pay them for the baggage. I called Priceline and explained the situation and requested a refund. The rep apologized saying their payment to the airline didn't go through and said I will receive a refund. After few days, I called again. Same thing: Apology and promises. Nothing. The last time I called, I was asked to email proof of payment made at the Dallas airport. I did. A supervisor said to expect the refund on my credit card account within the next days. Today, after more than 1 month and not seeing any refund, I called to find out what's going on. I am told that the baggage fee I paid was for one way. I emailed the rep a screenshot showing the fee for both ways.
Still, the rep ignored it and told me flat I had been lied and that there will be no refund. DO NOT buy any baggage from Priceline. If you do, you will end up paying again when returning. You are warned!

I hate to lose money. I hate to be lied to, but most of all, I despise being played for a fool.
You can expect all 3 of the above services from Priceline.
Then, after they have clearly done all 3 of these things, and you've submitted your paperwork to dispute it, they send back their non-cancellation policy ( that you were never shown or told of), and win the dispute.
There is a reason that an American company, would have all of its corporate offices in another country.
Try to sue them and you have to go there!
Worst company ever

Worst booking experience ever. They got my email address wrong resulting in not being able to get a copy of my receipt. They have NO customer service skills AT ALL! Everything automated, only way to contact them is Text Chat about a problem. After an hour of very, very slow text responses they claim to not be able to find where I even reserved the room. (Which I had already stayed in)...guess if I never made the reservation I shouldnt be charged huh?
DO NOT USE, very unprofessional and unorganized
(Sorry Capt Kirk)

On the particular hotel website via their express deal it has the rating as a 3 star but I paid for a 3.5 star. The hotel is old and outdated and It was not listed as one of the hotels you could get when selecting that deal. The dusty hotel will make my bronchitis reoccur and this will be a very uncomfortable stay. The employees were rude when handling my case and I will not use them again.
I am truly disappointed and I shall post this with the screenshots on social media.

Thanks for not helping!

They are not willing to return my money for a hotel room even after I showed them the proof of written note from doctor that my husband is sick. They give lame excuses that they can't trust written note from a doctor and they need to talk to hotel representative to confirm. In past 400 hours they haven't been able to contact hotel and keep giving lame excuses. I will not recommend them to anyone.

Have had to cancel recent vacation plans due to COVID 19. Every business we dealt with offered full refunds, or vouchers for the flights. Priceline is the only business that did not offer a refund, for a rental car, which we paid for months in advance. They could have had a customer for life, but chose to keep the money. I will never be using this service again.

When ever you see an advertisement for Priceline don't click on it. Hotel rates are always wrong. Rates are too low and when you try to book that particular hotel they charge you a higher rate. Hotel is loosing business because customers are going to the hotel will the lowest rate. This is unacceptable and should be fixed but whenever the staff calls or emails Priceline they are given some BS. Try another site or just use the hotel's website instead of these 3rd party sites. Hotel sites have the same rates and are not false advertising the rates