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Proactiv has a rating of 1.3 stars from 28 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Proactiv most frequently mention customer service, and credit card problems. Proactiv ranks 127th among Acne sites.
I really like proactiv! The product itself has really worked for me and as someone with adult acne I know those things are so hard to get rid of! As for the monthly "club" thing I really don't mind that either. They send me 3 months worth of product and I make monthly payments on it. It's so much more convienent than having to pay all 3 months at once. They always send me free gifts with every shipment. I have also ordered additional products from their website and they send free gifts with those. My only compliant and the reason I gave it 4 stars is that all of their products smell, like bad! If I don't put on makeup, I will smell this stuff all day long!
Do not subscribe since they are overcharged and can not return the product when it is not working. Very bad, don't start
Okay,
I wanted to try out proactiv i didn't have bad acne but i had break outs sometimes. So i thought Hell what do i have to lose right?
Well anyways I bought it and started using the goop on my face at first i wasn't sure if the burning feeling i got was to let me know if it was working or if i was stupid enough to really buy something Ive seen on T. V... I mean it burned every time i used it. [I know i should of stopped after the first use just wasn't sure.]
After a two weeks of usage i stopped because the burning hurt really bad.
THEN I NOTICED... more pimples... and more... and more.
I wanted a pimple free face not an oil fest. Really im not joking.
How about that "FREE GIFT SAMPLE " that GREEN TEA joke!
Omg after washing my face step at a time i put that crap on and felt like i cleaned my face for no damn reason... Talk about Greasy!
Dont get me Wrong i am sure it worked for a lot of people but at the same time half of them are mad as hell to have a tomato face...
First time charge was only 19.95 but with out notice they bill you for 4 months worth of product! My hubby was over drafted twice on his account!
Then they have the nerve to send you a notice nearly a week and a half later!
I mean who does that?
I am not going Crap where i shopped because at one point the product did work just fine. But after a two weeks i felt it got worst. Listen i still have the goop in the bath room haven't touched it since they sent the first half of the 4 months with of product!
To every one who is thinking about buying this stuff don't be fooled by the celebs that appear on t. V really think about this Because i am sure if this happens to you then you will be just as pissed.
And to those who bought it and it worked i am glad it did that's the whole point to this product isn't it?
Sincerely
Not so mad but not to happy Customer!
I first ordered the trial pack back in Jan of 2015. It was ok, not worth paying for, so I cancelled the account. In April of 2015 I got a package from them and since I did not return it, I paid even though I didn't order it and the account was cancelled. Re cancelled the account. In July of 2015 they sent me ANOTHER unwanted package from a twice cancelled account charging me $138.41 USD (I did not give them a credit card thank goodness). This time I got smart and didn't even accept it from the post office, just returned it straight to sender. For 2 years now I have been fighting them, they have wrecked my credit by bringing in a collections agency.
I got another letter today saying I owed this money and I have had ENOUGH! I called them and they were rude and unwilling to help, spoke to a supervisor who said we didn't get it back, you owe us and the collection agency will get it. I am freaking out by this time. Then LIGHTBULB... TRACKING! I called back and spoke nicely and asked for the tracking number. I was told they use Landmark Global to send packages and I got the tracking number. While they were on the phone I was on my computer tracking the package. Low and behold PROOF I sent the package back and they received it! I took screenshots of the proof and kind of lost it. I demanded another supervisor and he tried to tell me I had 6 months to dispute the charges! Are you KIDDING ME?!?! I told him I had proof, he didn't care. It was only when I threatened to sue and add pain and suffering for the 2 years of hell they put me through did things finally change in my favor. Now, they say my account is clear and if I want to order again... LMAO as if i would ever order from them again... they assured me that they would contact the collection agency and set things right. I said if I got another letter from them, or the agency, I was suing anyway... Do Not Buy from Proactive! PLEASE
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