Progressive

Absolute trash, I've been paying into insurance my entire life without making a claim. Im 31 years old and some dumbo breaks 2 of my windows out and robs us and damages our brand new car. I Would love for our insurance company have our backs when something like this happens but it's been an absolute nightmare. Our claims rep doesn't respond to us for 5 days. They cant find anyone to fix our car for another 3 months. They cover a rental for 30 days at $40 a day. Sweet I should be able to get a motorcycle with that. Now I have 3 kids and am Carless. I've paid over $20,000 in insurance in my life and this is what I got out of it. Do yourself a favor and get insurance from someone else.

I signed my 16-year-old son up for car insurance in September 2023. Ever since then, his rate went from $190 a month to $315 a month. I had it automatically come out of my account, so I wasn't keeping tabs on it. I had no idea. They were going to continuously overcharge me. Progressive decided to add five other people to my son's insurance policy on his car, four of whom are not even with us anymore and haven't been. When I filed the policy, the fifth person that was added was someone no one's ever heard of. Not to mention, they charged me for this and have no intention of refunding my money. This is very unprofessional, and I was on the phone with them for an hour yesterday, trying to figure out who wrote that policy, what took place, and why it's incorrect. I've never seen a professional business act in such a deceitful manner. I will never do business with these people again after the policy expires, and I'll make sure to tell everyone how poor Progressive's service is. I'm just astounded by how I let this company get away with doing these wrongful things to me. That's just the tip of the iceberg.

15 year loyal customer here. After being involved in a total loss accident where I was not at fault, they tried to lowball me with a pathetic payoff amount on a brand new vehicle after no communication for 2 weeks. When I disagreed with the payoff and hired my own appraiser they stopped all communication. What horrible customer service! Do not choose progressive!

I was involved in a car collision I was hit from behind and pushed into the car in front of me, traffic was moving but the car in front of me came to an abrupt stop so I had to do the same the car behind me did not, the crash report says the same thing. Progressive received my crash report but apparently now" the driver who hit me says it was not her fault her insurance company is Statefarm, they are not claiming liability even though I was told their claims adjuster is out of town for 2 weeks so how can they say the driver who hit me is not at fault and if they did a virtual investigation why can't they talk over the phone about their findings? I can't even contact the claims adjuster for state farm at the moment. But the best part is I was told that my damages may not be paid for because the person who hit my car can't afford to pay for my damages and the car I was pushed into, mind you that car has no damages I have photos and video from the scene of the accident so pretty much I have to pay for my own damages. Progressive is not being proactive in my opinion they could try order footage of the accident or try to investigate further in my behalf just like Statefarm is doing for their client, Well today I attempted to get footage from FDOT, myself and I'm getting a lawyer as well because I most definitely was not at fault, and when I get this all straightened out I'm switching car insurance, I am not happy with progressive at all, they have "one" job and they've failed...

I would say Progressive is just your typical, no frills car insurance company with decent customer service. However, their pricing is way too expensive. They only rewards drivers with clean records. I would shop around for cheaper polices as they are there to be had. Nothing special about this company at all.

I hate to be trick into things. I left GEICO because Progressive gave me a good deal of $66 a month then pow.! They hit me with $81 for no reason. I also had the drive safe plug into my car. I did everything right now accidents no tickets. I was railroaded into this, I was like to I won't recommend progressive to anyone. And I will start looking for another insurance unless progressive give me my rate back... I can't believe they did this to me in less than 6 months

Progressive insurance just increased my annual auto premium by 30%. Never had an accident, never had a claim, never had any tickets on my license (in over 30 years). I just paid the monthly bill when I realized the increase, so I switched to another insurance and they advised me they can't cancel my policy more than 30 days out, so I have to call back in 1 week to cancel my policy.

On 5/14/2022 I was driving on freeway when their drive rear ended my car. I had stopped for the car in front of me. My car totaled and my daughter and I suffered severe injuries. My husband put claims in with our insurance and progressive. Our insurance reached out the same day while progressive never reached out. Not once. After seven weeks, lost work, lost family time, lost school, unable to cook, unable concentrate, insomnia, multiple doctors appointments and severe pain and headaches still nothing from progressive. When I found out I needed surgery……I finally called their claims department. They asked if I wanted to fix my car! Are you kidding me! It's been 7 weeks. My insurance handled it and was picking up what it could if our medical bills. To date over four months later progressive has done nothing. Diana solis the claims rep is unhelpful and rarely responds.