• PromGirl

PromGirl

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Overview

PromGirl has a rating of 3.2 stars from 871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PromGirl most frequently mention next day, beautiful dress, and size chart. PromGirl ranks 10th among Prom Dresses sites.

  • Service
    90
  • Value
    87
  • Shipping
    92
  • Returns
    57
  • Quality
    85
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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How would you rate PromGirl?
Top Positive Review

“Won Second Place in a Dress from PromGirl”

Lucy V.
4/3/16

I competed in a pageant this past January with a dress I ordered from Promgirl. It came on time and my dress was great. I am short and so my mom had to fix it a little but that's not the company or website's fault. A lot of people loved my dress and while this was my first time ordering from there, I really do believe PromGirl is not a scam. Seconds after ordering, I got an email from google saying they would protect my purchase if anything happened. I felt safe the whole time. :D

Top Critical Review

“Buyer beware! Deceitful return policy”

Heidi H.
5/12/23

Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.

Reviews (871)

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Reviews that mention popular keywords

customer service (156) store credit (61) prom girl (81) return policy (86) restocking fee (59) prom dress (91) size chart (35)
Thumbnail of user juliel34
New York
1 review
0 helpful votes
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May 14th, 2015

I have ordered from Promgirl around three times and I haven't had any complaints. Packages have arrived on time if not earlier, great customer service and although the quality is not "the best" it is good for an one time activity. That must be the reason why prices are reasonable. Most of us won't wear a prom or weeding dress twice.

Thumbnail of user laurar89
California
1 review
0 helpful votes
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May 26th, 2016

Our daughter looked like a princess in her Promgirl.com dress and it was absolutely the perfect choice. However, if timing is an issue for you, please get a clear description of delivery dates. Evidently it is based on "business days" which was unclear to us.

Thumbnail of user janettec18
New York
1 review
0 helpful votes
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May 17th, 2018

This is our second purchase. As usual with little alteration, (my daughter is only 5'3") the dress fits perfectly and look so beautiful! Very inexpensive, and came in on the delivery date! We'll be a repeat clientele!

Thumbnail of user laurad9
Michigan
1 review
2 helpful votes
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May 15th, 2012

After reading the negative reviews, I thought I should add another, more positive, story. We ordered a dress for my daughter that she just loved online. It arrived in 2 days--amazing! And it was just as shown online, from the named manufacturer, no obvious flaws. However when trying it on, the zipper broke and came apart.

I emailed Promgirl.com with some anxiety, after reading some of the reviews on this site. However they were very responsive. Not only did they accept a return without question, but agreed to refund my money as we did not have enough time to order another dress.

I would order from Promgirl again and likely will do so next year. They have an amazing selection of beautiful dresses and were very easy to deal with.

Thumbnail of user jenniferr185
Iowa
1 review
0 helpful votes
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April 26th, 2017

We ordered the wrong size, but your customer service was awesome at getting us a return label. We were worried about getting the replacement in time and it actually arrived a day earlier than said. My daughter got many compliments on the dress. Thank you for making prom dress shopping so simple.

Thumbnail of user khristinal
Nevada
1 review
20 helpful votes
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March 21st, 2018

Love Promgirl! We have ordered several dresses over the years from them. From pageants to homecoming they have what you are looking for. Formal wear always runs a bit smaller then your normal street size so you need to keep that in mind when ordering. Shipping is fast, and easy returns if needed. Typically you will need a little altering for a custom fit but that is to be expected. They carry all the name brands as well as very affordable but quality choices.

Thumbnail of user gw570
Alabama
1 review
0 helpful votes
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April 15th, 2018

Ordered my daughter a dress for prom... very short notice. It was here quickly and omg... it was perfect! Had several people message me from other towns wanting info where to get it! Thanks so much! Lots of love from Alabama!

Thumbnail of user tracym122
Illinois
1 review
0 helpful votes
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December 14th, 2016

I ordered the wrong size initially so I reached out via email. Not only did I get an immediate response, but the same person continued to support me through size suggestions, and exchanging my original purchase without one bit of hassle. I am a fan!

Thumbnail of user denises117
South Carolina
1 review
0 helpful votes
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April 30th, 2017

My daughter's entire prom wear came from prom girl. No one else had her dress and she was a big hit this year. Everyone love her dress down to the shoes, jewelry and clutch. We will be shopping here again next year. Ten thumbs up!

Thumbnail of user emilys125
North Carolina
1 review
0 helpful votes
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September 25th, 2016

I never order things like dresses online, due to extreme size differences in different companies. However, I'm glad I took the plunge because the dress I got is absolutely perfect for this year's Marine Corps ball. I will look beautiful and confident while standing next to my husband in his handsome dress blues

Thumbnail of user gw101
Ohio
1 review
14 helpful votes
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October 8th, 2019

We ordered a dress that we loved but it had some quality issues when it showed up. While it was listed as a "final sale" item, the customer service team worked with us, understood we didn't have time to wait on another replacement dress for our event --- and refunded us the full price of the dress. That's all you can ask for! Will shop again here.

Thumbnail of user ronnyab
Georgia
2 reviews
17 helpful votes
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March 20th, 2017

Promgirl really surprised me with how quickly my dress was delivered! Also the fabric and quality of my dress is amazing so much better than expected! It got true to size which I find is an issue with other companies. My only problem was that my dress seemed to be made for someone abundantly blessed up top, instead of the "average size" though that's nothing that a quick alteration can't fix... Though the price did put me off at first I can tell that the product was really worth it! Thank you promgirl!

Thumbnail of user hilarys12
Maine
1 review
1 helpful vote
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July 8th, 2017

I purchased a dress as a gift for my sister. It didn't quite work out but because it was a gift, that realization occurred slightly after (4 days) the 7 day return authorization date. The tags were still intact and the dress had been tried on once. I explained the situation in an e-mail and, after 4 days of waiting, got a response that they could not accept a return past the 7 day period with no further acknowledgment or apology about the inconvenience. This is a completely inflexible policy and you can be sure I will not be using this company again.

Thumbnail of user samanthab23
Pennsylvania
1 review
1 helpful vote
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February 25th, 2014

After reading a lot of negative reviews, I was very hesitant to order my prom dress from here. However, everything went absolutely perfect and I didn't run into one problem. This website has a great "prom under $200" section and I found the most beautiful dress for only $120! I ordered it, and it came within two days! The dress looks exactly as pictured and the material is very well made! The only thing I would say about this is that you should order a dress a size bigger than you actually are because they tend to run small.

Thumbnail of user ebbag
Sweden
1 review
1 helpful vote
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January 2nd, 2017

Took a bit of a risk when ordering my senior year prom dress from Promgirl, a site I had never heard anything about before. Shipped it all the way to Sweden and was a bit nervous waiting for it to arrive since I had already, before getting it, payed about 200 dollars. A month later it arrived and I could not be more happy with it. So nice when it comes to fabric, fit and details. Looks like an much more expensive dress than what it actually is.

Also great customer service, everything worked perfectly and I even got the dress one month in advance.

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Value
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Thumbnail of user ursulan
Georgia
1 review
6 helpful votes
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March 7th, 2011

Don't order there if you are not 100% sure that you will keep the merchandise. We were stationed in Germany when we ordered a couple dresses (picking the right size) for my daughter for prom. We sent 2 dresses back because they didn't fit and "ate" the restocking fee and all that stuff. The total store credit we received was $ 180.80 which according their return policy is only good for one year. We didn't have no need for a dress within that year. Make a long story short: I could have flushed that money down the toilet, because they took the returned merchandise and our money! I am wondering if their is no consumer protection for those kind of practices!?

Thumbnail of user kellyr112
Wyoming
1 review
0 helpful votes
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April 24th, 2017

The zipper sticks on this dress and it cuts into my daughter's skin in some places. Yet, if we purchased the bigger size, it would be too big. The neckline is way to small which is an unusual place for something not to fit.

Thumbnail of user annac133
North Carolina
1 review
0 helpful votes
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March 27th, 2017

Dress was more beautiful in person than in the ad! Arrived within a week of order. Fit was near perfect (I expected a minor adjustment would be needed). Gorgeous crystals shimmering on the sheer mesh back and across the top front, with shimmering, soft pink short gown. Stunning!

Thumbnail of user talesheias
Oklahoma
1 review
0 helpful votes
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March 18th, 2018

Their web site is user friendly they have dress for every occasion. Plenty of sizes to choose from. After looking on tons of sites this one hands down had what I was looking for and styles that I love

Thumbnail of user danyellej
Virginia
1 review
0 helpful votes
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May 6th, 2018

The dress fit so perfectly and the detail and embroidery was amazing. I definitely recommend ordering from this website. My package came on time, no problems at all. Except stupid girls stepping on my beautiful train but other than that, everything was great!

Thumbnail of user h
Wisconsin
1 review
2 helpful votes
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September 26th, 2013

Stupidly, I bought one of their "no return" dresses, and believe me, there's a reason they don't want it back! JUNK! Not only did it come about 3 sizes larger than I ordered, but also it had a piece of junk zipper that won't zip up and down. Spend a little more and go somewhere else to buy a dress. Stay away from PromGirl.com! Please don't buy from them!

Thumbnail of user katien17
New Jersey
1 review
1 helpful vote
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June 7th, 2017

I'm the Mom so my job is just to pay! My daughter has bought 2 dresses from this company and I highly recommend them. Beautiful dresses, great prices and prompt shipping. What more could a Mom possibly want?!

Thumbnail of user trudia5
Ohio
1 review
0 helpful votes
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October 6th, 2017

Second year my daughter has ordered from this company. After last year's debacle, I swore we would never use them again. Well of course, this year, she found a dress that we paid two day shipping for to have it in time. Guess what?! Not coming in time. Apparently, two day shipping doesn't really mean anything! This company takes advantage of young girls.

Thumbnail of user promg
Customer S. – PromGirl Rep

Unfortunately items marked as “Due to Ship” with a provided date would not be able to ship out until the date listed. The shipping time selected would not start until the dress is shipped and we must rely on the designer for the ship date. Your dress stated "Due to Ship: Oct 6,2017" on the dress page, during the checkout, and in the order confirmation. Please always feel free to contact us before an order is placed if you have any questions. We apologize for any confusion!

Thumbnail of user marciam34
Paraguay
1 review
0 helpful votes
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November 21st, 2017

I love my dress, it's beautiful and it looks spectacular. The material is excellent and of good quality. They even sent me a shawl with it. Also it fit perfect, I will be ordering again thank you PromGirl!

Thumbnail of user missyd11
Michigan
1 review
0 helpful votes
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September 28th, 2017

This was the first purchase we've made from promgirl.com. The dress fit my daughter perfectly and she looked gorgeous in it. She got many compliments on it. Ordering was easy; my daughter (she's 13) measured herself and told me which size she needed. I ordered it late on a Tuesday evening, and received it on Friday. Much easier and less time consuming than going out from store to store. Great deal and value! Oh, just FYI, the dress is all white with a nude lining on top.

Tip for consumers:
Sizing can be tricky and different everywhere. Don't go by what size you "usually are". Measure and use their sizing chart.

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Value
Shipping
Quality

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From the business

We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.

Business History

In business for 16 years, PromGirl is based in New York City and Middletown, DE.

Company Representative

Thumbnail of user promg
Customer S.
Customer Relations Team Leader
PromGirl was founded in 1998 and is dedicated to bringing teen prom and special occasion fashions to a new level of choice and sophistication. We have proudly grown to be the number one prom resource in the country and have become known as The Online Prom Superstore and the place to find the perfect prom dress.

We were founded on the idea that you should have access to the top special occasion fashions on the market, from dresses to accessories, and you should be able to shop for it all in one place. Our fashion team, located in New York City, searches multiple markets to bring only the newest and hottest looks for prom to PromGirl.com. In addition, we offer a range of homecoming, graduation, sweet 16 and Quinceañera dresses. We proudly carry more dresses than any other online retailer and offer you the largest selection on one website so you can find the perfect dress for every event!

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