• PromGirl

PromGirl

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Overview

PromGirl has a rating of 3.2 stars from 871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PromGirl most frequently mention next day, beautiful dress, and size chart. PromGirl ranks 10th among Prom Dresses sites.

  • Service
    90
  • Value
    87
  • Shipping
    92
  • Returns
    57
  • Quality
    85
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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How would you rate PromGirl?
Top Positive Review

“Won Second Place in a Dress from PromGirl”

Lucy V.
4/3/16

I competed in a pageant this past January with a dress I ordered from Promgirl. It came on time and my dress was great. I am short and so my mom had to fix it a little but that's not the company or website's fault. A lot of people loved my dress and while this was my first time ordering from there, I really do believe PromGirl is not a scam. Seconds after ordering, I got an email from google saying they would protect my purchase if anything happened. I felt safe the whole time. :D

Top Critical Review

“Buyer beware! Deceitful return policy”

Heidi H.
5/12/23

Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.

Reviews (871)

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Reviews that mention popular keywords

customer service (156) store credit (61) prom girl (81) return policy (86) restocking fee (59) prom dress (91) size chart (35)
Thumbnail of user crystalb925
New York
1 review
0 helpful votes
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June 27th, 2023
Verified purchase

The dress did not fit despite using measurements. When I returned it I was given a store credit that I will never have a reason to use! Nor would I want to after this experience.

Tip for consumers:
I would never order from here again!!

Products used:
I ordered a prom dress, but the measurements were wrong and it didn’t fit

Service
Value
Shipping
Returns
Quality
Thumbnail of user leesag
Georgia
1 review
3 helpful votes
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November 11th, 2015

If your dress arrives and does not fit, you are fine AS LONG AS YOU PURCHASED AT FULL PRICE! They will not accept even an an exchange if it was on sale. Bummer-I just needed one size difference. Not a good business practice.

Thumbnail of user promg
Customer S. – PromGirl Rep

Unfortunately if the item is marked "Final Sale-No Returns" we are not able to accept it back as it will be discontinued from our site. An exchange would normally be done by returning an item and using store credit for the new size, however this cannot be done with a final sale dress. We apologize for any misunderstanding with our return policy!

Thumbnail of user sharonm81
Washington
1 review
4 helpful votes
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April 14th, 2015

This site is utterly terrible. I placed an order on this dress and it said it would ship by a certain date but then it suddenly went out of stock when I checked my order status. They were very quick to take my money and still have not even given me a refund. Then the next day I noticed the dress was available again so I contacted customer service about it. Then the representative tells me that the dress will ship on 5/27/15 even though it was listed as it'll ship on 5/1/15 on the site. Why would they put a date thats incorrect like that? Instead of fixing it immediately? So I asked about another color of that same dress as it says it'll ship within one business day. Then the representative proceeds to tell me that the dress will most likely be out of stock if i order it. WHAT IS THE FREAKING POINT OF LISTING A DRESS AS "IN STOCK" AND THAT IT'LL SHIP THE NEXT DAY IF YOU KNOW IT' WILL GO OUT OF STOCK. I just cannot understand. These people are idiots and unreliable.

Thumbnail of user promg
Customer S. – PromGirl Rep

We're sorry to hear that you were not satisfied with your experience! Unfortunately dresses marked as "Due to Ship" are coming from the designer of the dress. We must rely on them for the information on when the dress can ship and we do apologize for any delay. If the dress is on stock at the warehouse, it would state "In Stock: Ships next business day!" when you select the color and size. If you can please provide us with your order to Vip@PromGirl.com with the subject "SiteJabber" we would be happy to assist you if needed. Thank you!

Thumbnail of user jenniferh206
Colorado
1 review
0 helpful votes
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September 7th, 2016

We live in a small town in Colorado with limited shopping. Prom Girl offers a large variety of dresses, great prices, excellent/user friendly website! Great quality. Will definitely use again!

Thumbnail of user wendyr54
Minnesota
1 review
0 helpful votes
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April 24th, 2017

The dress we ordered came in 5 days in perfect condition with a near perfect fit. Excellent quality and a fair price. Won't hesitate to order from Prom Girl again.

Thumbnail of user candaceh152
North Carolina
2 reviews
1 helpful vote
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February 11th, 2021

I ordered a dress from this website almost a year ago. It did not fit and I returned it with the tag still on in the original packaging and received a store credit. I have attempted to use my store credit on numerous occasions with the results always being the same. I am told always that the code is invalid and can not be applied to my bag. I have called customer service multiple times and had a miserable experience with the result being that I am still unable to use my store credit after spending hours filling up my shopping cart. At this point I am fed up and just want my money back since this store credit is clearly unusable on any items on there site. I am not interested in donating 42.95 to Promgirl and would n ever shop here again due to a total lack of customer service and worthless store credits. I will continue calling and attempting to get my money back until something is done about this, and I am made whole, but I will NEVER EVER purchase anything else from this site due to the absolutely miserable experience I have been having for almost a year now.

Tip for consumers:
Go to the mall

Products used:
I never used the product, but I order a blue prom dress for a prom themed party I attended and I regret ordering from this site

Service
Value
Shipping
Returns
Quality
Thumbnail of user promg
Customer S. – PromGirl Rep

Please email: support@promgirl.com and we would be happy to look into this.

Thumbnail of user kims560
Canada
1 review
4 helpful votes
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May 30th, 2019

Ordered a dress for my daughters prom put in her measurements and it told me to order an XL but I ordered a large dress was way too big so I returned it and was told by prom girl they would refund my money instead they decided to give me a store credit which I will never use because I had to go out and buy my daughter a new dress bunch of scammers do not buy from this company

Thumbnail of user elizabeths266
Colorado
1 review
0 helpful votes
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April 11th, 2018

I had ordered a dress on a Friday night, I payed for three day shipping so it would be at my house by Wednesday. The package never arrived so I called them and asked where it was, they said it was damaged by UPS. We had to re-order WITHOUT a refund, but they promised id get it once the investigation was complete. With my re order, we got the first day shipping so it would be here Tuesday. It never came. I called again and they said that it would be here Friday. (ONE DAY BEFORE MY PROM) I have to go shopping for ANOTHER dress today because I cant trust the shipping of this company. I probably wont ever order from Promgirl ever again.

Thumbnail of user angelp30
Louisiana
1 review
3 helpful votes
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April 14th, 2016

Dress was no make in America being it was very cheaply made and zipper was the zipper you would put on an infants dress. Not a a prom gown. It kept snagging but we finally got it up. Less than 30 minutes before we are supposed to leave for the prom the whole zipper broker we tried over an hour to get it fixed. No such luck daughter was in tears but had no other options we finally got is up enough to cover her butt. So she had to wear it like that to the prom... i want a full refund and i hope this help at least a few people... DO NOT I REPEAT DO NOT ORDER FROM THEM. THEY WILL NOT MAKE IT RIGHT!

Tip for consumers:
DO NOT BUY FROM PROMGIRL

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Quality
Thumbnail of user promg
Customer S. – PromGirl Rep

We're an authorized retailer of designer dresses and we are located in the US! We have messaged you but did not receive a reply. Please email us at Vip@PromGirl.com with the subject “SiteJabber” and your order number so we can look into this for you. Thank you!

Thumbnail of user makennac
New York
1 review
4 helpful votes
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October 28th, 2014

DO NOT WASTE YOUR MONEY! My dress came in the completely wrong color and is CHEAP CHEAP CHEAP ordered a size LARGER than what I usually wear and it was still too small, then they wouldn't even let me exchange. CRAP website with CRAP dresses. STAY AWAY!

Service
Value
Shipping
Returns
Quality
Thumbnail of user promg
Customer S. – PromGirl Rep

Please contact us at our US toll free number 1-888-The-Prom (1-888-843-7766) or international at 302-279-1052. We would love to answer your return questions! Our customer service team is happy to review your return request.

You can also contact us by live chat or email!

Thumbnail of user jasminel4
Canada
1 review
1 helpful vote
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April 20th, 2015

So, I placed my order somewhere near the end of March, and it said that it would ship at the beginning of April, which it didn't until 3 days later - and that was okay with me, as long as it shipped before May. I was initially a tad bit worried because the shipping times weren't exact, but it did get to me in less than 2 weeks (I live in Calgary, Alberta, for those who are wondering) and no, there is no way it'd take 3-5 days if you didn't choose express shipping. The best part about it was that I did not get taxed for customs or duties, thank the lord, i was worried because it did ship by UPS and i've had terrible experiences at UPS, but thankfully not this time. In terms of the actual dress itself, it looks exactly like the photo, slight color difference but not noticeable, the sizing was pretty spot on for me (measure yourself correctly, ladies!), and besides the delayed shipment, everything else was simply on point. Don't worry, i was skeptical at first because i was paying around $300 for my dress, but now I'm super satisfied with my experience there. Thanks so much promgirl!

Thumbnail of user abbya19
Texas
1 review
1 helpful vote
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June 29th, 2017

Ordered a dress to wear to my best friends wedding. When the dress came in the material was thinner and more cheap looking than I expected, but the pattern was cute and it fit so I kept it. Fast forward 2 weeks to the wedding day, as I am putting my dress on and zipping up the zipper, the zipper gets stuck. Not stuck in any material. Just stuck. Cheap zipper. Would NOT BUDGE! Had several people try to zip it either up or down and nothing worked. Emailed customer service for several days and after many emails and pics sent to them, they tell me they can not do anything because the tags were taken off. They refuse to help whatso ever. They won't even give a store credit. BOTTOM LINE; CHEAP DRESSES, BAD CUSTOMER SERVICE.

Thumbnail of user promg
Customer S. – PromGirl Rep

We're sorry to hear of an issue with the zipper! Unfortunately once that much time has passed and the tags have been removed, we cannot accept the dress as a return. We would be happy to look into this further if you can please message us with your order number. Thank you!

Thumbnail of user nadiaa6
Canada
1 review
4 helpful votes
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September 8th, 2015

Please don't buy from this scamming website you will lose your money and l be stuck with a poor quality dress they will refuse to refund you or exchange it. They are the worst ever

Thumbnail of user promg
Customer S. – PromGirl Rep

We're an authorized retailer of the designer dresses and not a scam website. The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit as long as it does not state "Final Sale- No Returns." Due to the seasonal nature of our merchandise, we do ask that you contact us within 7 days to receive the return authorization number. Please see our full policy located on our "Returns" page. Email us at Vip@PromGirl.com with your order number and "SiteJabber" as the subject if you need any assistance!

Thumbnail of user kristinm8
Pennsylvania
1 review
1 helpful vote
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April 27th, 2013

Ok so my prom is on May 4th, 2013 and I had been searching for the right dress for quite a while & I came across this Scala dress on promgirl.com & I reallly really liked it I had heard both good and bad reviews about this website but since prom is just next week I decided to order it on 4/24/13 I chose next day ship because I needed it ASAP I received it on the 25th which was really great, i was sooo scared to get the wrong dress or wrong size etc. but I still took my chances and it was a great outcome! The color and the size were just right. It fit me perfectly :) I don't know why others have had issues with this company but I enjoyed shopping with them I would recommend this to anyone.:)
Good luck to anyone else.

Thumbnail of user tylerc49
California
1 review
1 helpful vote
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April 17th, 2017

My dress ran small and didn't fit, they wouldn't let me exchange the dress for a larger size, and customer service was not nice on the phone. Won't be using this site any more.

Thumbnail of user promg
Customer S. – PromGirl Rep

We do apologize the dress didn't fit as expected and you weren't pleased with your experience contacting us! Please message us with your order number and we'd be happy to look into this further for you. Thank you for your understanding!

Thumbnail of user loric158
California
1 review
2 helpful votes
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April 19th, 2018

Purchased a dress that did not fit and called to send it back was told there was a restocking fee and ten days to get a refund. I have used your site, but never returned anything.Not happy

Thumbnail of user liar16
New York
1 review
0 helpful votes
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April 2nd, 2020

COMPLETELY DISAPPOINTED, NOT ACCEPTABLE! No refund will be issued for prom dress that is new, not worn, and still in the same bag it was delivered in. We are in a global pandemic and all activities are cancelled MOST PROMS WILL BE CANCELLED (ours is) for the health and safety of all people in our communities. Who would have known an unprecedented pandemic would have taken over the globe my daughter and I surely did not. Prom Girl should be ashamed for no refund will be issued for a dress purchased in February (who would have predicted this global crisis). My daughter cannot believe there will be no refund for a dress she worked to purchase. Prom Girl should be ashamed for being so heartless in a time when every single person in the USA is affected by the pandemic. COMPLETELY DISAPPOINTED.

Thumbnail of user angelal33
New Jersey
1 review
6 helpful votes
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September 3rd, 2015

DO NOT, I repeat DO NOT BUY ANYTHING FROM THIS WEBSITE! You will regret it! I made a purchase and called immediately after because there was an error in the order. They would not let me change anything and they said I would be charged shipping and a restocking fee (10%) for the order, coming out to $40! For nothing! STAY FAR FAR AWAY.

Thumbnail of user promg
Customer S. – PromGirl Rep

Unfortunately once an order has been placed, it cannot be changed, altered or cancelled as agreed to in the Terms and Conditions. This is our policy so we can begin to process orders right away. The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit as long as it does not state "Final Sale- No Returns." Please see our full policy located on our "Returns" page for more details. We apologize for any inconvenience this may have caused!

Thumbnail of user reginad17
Hungary
1 review
0 helpful votes
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November 16th, 2017

The dress arrived super fast, and its really beautiful! They even sent me a shawl with it. Though it feels a little bit bigger than in the chart, it still deserves 5 stars!

Thumbnail of user lorenaf5
Ohio
1 review
1 helpful vote
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January 30th, 2018

Great dress, fast delivery time. The dress looked just like it did on the picture and the fabric was very nice as well. Would definitely recommend and will purchase from this site again.

Thumbnail of user stephf13
Maryland
1 review
1 helpful vote
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February 3rd, 2017

Got dress last minute for my daughters dance. Ordered on sun received on tues! Fast free shipping n excellent customer service. Will b a repeat customer. Thanku

Thumbnail of user sabines3
Massachusetts
1 review
0 helpful votes
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July 24th, 2017

This site has many dresses that may only be returned for store credit (all of the nice ones). They charge you a 10% restocking fee on dresses you want to return as well and they charge you $8 for the packing slip as well. I am even more infuriated with the fact that I received a damaged dress and they still charged me a fee of $55! Selection of dresses is nice but unless you absolutely know what dress you want and you know what size works DO NOT BUY DRESSES FROM HERE

Thumbnail of user promg
Customer S. – PromGirl Rep

The majority of the items on our site are not sale dresses. The dresses marked as Sale Items will be returnable for store credit and it will state “This is a sale item and may be returned for store credit only!” on the product page. Please note the option for store credit would not have a restocking fee deducted and it is valid for 5 years from when it is issued. According to your order it has been noted that the product received had problems with the beading and the return fees can be waived once inspected at the warehouse. We apologize for any misunderstanding!

Thumbnail of user carlaw3
New York
1 review
2 helpful votes
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January 29th, 2012

I should have listened! I told myself everyone gets a little harsh in a review. Ha. Not so. I did not even order from this site. I got a message that said my dress was not available in my size... THEY STILL CHARGED MY CARD! And the sister site, Simply Dress, I tried to order there. I got some error message that told me to try again. I did. Same message... THEY CHARGED MY CARD TWO TIMES! So now I have 3 charges for NOTHING tying up all the credit on my card! Because of these people, I cannot book my honeymoon trip until this BS gets cleared up. The card company said the charges are PENDING but that is BS. I ordered NOTHING. The charge will fall off in 10 days, but thats TEN DAYS for NOTHING. STAY AWAY STAY AWAY STAY AWAY! Even when I call them in the AM it wont every change the fact that I cannot book my honeymoon tonight and I feel my wedding plans are off to a horrible start.

Thumbnail of user taylaf
Louisiana
1 review
0 helpful votes
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March 3rd, 2017

Dress came in looked nothing like the picture very misleading... Will be sending it back very soon. First time ordering thought it was going to be a pleasant.

Thumbnail of user promg
Customer S. – PromGirl Rep

We're sorry to hear you're not happy with the designer dress you received! We would be happy to assist you with a return if needed. Please note you must request the return authorization number within 7 days of receiving the dress so please contact us today if possible. Thank you for your understanding!

Thumbnail of user kirbyc8
California
1 review
0 helpful votes
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April 16th, 2018

Dress was just as I my daughter expected, shipping was fast and the price was awesome for me. We will definitely be using you again for future events.

Sitejabber for Business

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From the business

We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.

Business History

In business for 16 years, PromGirl is based in New York City and Middletown, DE.

Company Representative

Thumbnail of user promg
Customer S.
Customer Relations Team Leader
PromGirl was founded in 1998 and is dedicated to bringing teen prom and special occasion fashions to a new level of choice and sophistication. We have proudly grown to be the number one prom resource in the country and have become known as The Online Prom Superstore and the place to find the perfect prom dress.

We were founded on the idea that you should have access to the top special occasion fashions on the market, from dresses to accessories, and you should be able to shop for it all in one place. Our fashion team, located in New York City, searches multiple markets to bring only the newest and hottest looks for prom to PromGirl.com. In addition, we offer a range of homecoming, graduation, sweet 16 and Quinceañera dresses. We proudly carry more dresses than any other online retailer and offer you the largest selection on one website so you can find the perfect dress for every event!

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