• PromGirl

PromGirl

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Overview

PromGirl has a rating of 3.2 stars from 871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PromGirl most frequently mention next day, beautiful dress, and size chart. PromGirl ranks 10th among Prom Dresses sites.

  • Service
    90
  • Value
    87
  • Shipping
    92
  • Returns
    57
  • Quality
    85
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
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How would you rate PromGirl?
Top Positive Review

“Won Second Place in a Dress from PromGirl”

Lucy V.
4/3/16

I competed in a pageant this past January with a dress I ordered from Promgirl. It came on time and my dress was great. I am short and so my mom had to fix it a little but that's not the company or website's fault. A lot of people loved my dress and while this was my first time ordering from there, I really do believe PromGirl is not a scam. Seconds after ordering, I got an email from google saying they would protect my purchase if anything happened. I felt safe the whole time. :D

Top Critical Review

“Buyer beware! Deceitful return policy”

Heidi H.
5/12/23

Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.

Reviews (871)

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Reviews that mention popular keywords

customer service (156) store credit (61) prom girl (81) return policy (86) restocking fee (59) prom dress (91) size chart (35)
Thumbnail of user abeerm3
Florida
1 review
0 helpful votes
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November 26th, 2017

I always buy my dresses from Promgirl! I am leaving the states soon, and will miss you SO much:(
Maybe later I will try your international professional shipping!

Thumbnail of user erickag2
North Carolina
2 reviews
0 helpful votes
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May 1st, 2018

My dress arrived on time. When I opened the bag, it had a funny smell and a few strings hanging off that needed to be cut. And it was a large that fit like a medium... but over all it was a success!

Thumbnail of user briw9
Bri W.
Massachusetts
1 review
0 helpful votes
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March 12th, 2018

I was a bit worried ordering a dress online, but when it came in it was better than I could've expected. It fit perfectly and looks exactly like the picture. Would recommend!

Thumbnail of user celestem
North Carolina
1 review
2 helpful votes
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February 14th, 2014

GREAT GREAT GREAT! I ordered a dress for my Junior prom from this website. It was originally $150 but I got it on sale for $75. It was non-returnable and after reading other reviews I was very hesitant about spending $75 on a dress. I made the purchase anyway and the dress came in 5 days! I ordered a size 3 because it was the only one they had even though i'm usually a 0-2, the dress fits PERFECT (which means they probably run small) and looks PERFECT and I could not be happier!

Thumbnail of user amanday143
Indiana
1 review
16 helpful votes
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May 20th, 2020

I am very disappointed with Prom Girl and the lack of leniency they have shown during these difficult times! We ordered two dresses in March that we needed for a wedding next month (June). We get told this month that the wedding has now been cancelled so I email CS to see if there is any way we can return the dresses for store credit as they have been sitting in the closet untouched and unworn. I explained how we didn't see the wedding cancellation coming from back in March or April and if there was any mercy on their part with their return policy during these difficult times. They were not helpful at all with our situation even though they said they would do their best to help during these difficult times. We paid over $500 and now that money is going to waste! I was told dresses bought in February or March were too far out to return but this was right before Coronavirus got bad and we were unaware of what was to come. Extremely disappointed and will not be buying dresses from them anymore with these absurd return policies.

Thumbnail of user promg
Customer S. – PromGirl Rep

Be assured that due to corona virus, we made numerous exceptions however; we cannot accept items that were delivered over 60 days ago.

Thumbnail of user alyssiae
Texas
1 review
0 helpful votes
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March 26th, 2017

Fast shipping, and totally loved my dress. Bought 2 dresses so far on this website. One for Prom and one for a party. Came within 3 days and free shipping! Will recommend to a friend!

Thumbnail of user jessical233
Maryland
1 review
0 helpful votes
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March 8th, 2018

This is my second time buying from promgirl and it came in perfectly. Im 51 and bought in small and the dress fits nicely. Only alternation I need to make is to trim it down.

Thumbnail of user hilinq
Australia
1 review
2 helpful votes
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June 1st, 2017

I received the dress after a week, the quality wasn't good it didn't even looked the same as the photo, i asked for RA and no one got back to me, waste of time and money, left me with stress

Thumbnail of user charlenes32
Canada
1 review
2 helpful votes
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April 18th, 2017

I ordered a dress for my daughters prom what a waste of money $200 later and I have to buy another one customer service was a waste of time
Dress was not what showed in picture
Would never order or recommend anyone order from this place
DOLLAR STORE QUILTY

Thumbnail of user promg
Customer S. – PromGirl Rep

We hope you love your purchase, but if you are not satisfied, we accept returns for a refund less a 10% restocking fee or for a full store credit! Due to the seasonal nature of our merchandise, we do ask that you contact us within 7 days to receive the return authorization number. See our full policy located on our "Returns" page and please message us if you need any further assistance.

Thumbnail of user sandrar1373
California
1 review
0 helpful votes
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September 14th, 2021

Horrible side to shop I don't know if these GOOD ratings for shipping are real or if these people needed their Gartman a year prior to receiving that horrible experience overall these Asia Sides for us to shop are just horrible can someone please stop the site Can't even get a true phone answer when you email these people they are robbing us horrible place

Products used:
None Didn’t receive anything

Shipping
Thumbnail of user promg
Customer S. – PromGirl Rep

Dear Sandra, We are sorry for your less-than-positive experience with us! Please contact us via email so we can review this with you! PG

Thumbnail of user faithb25
South Dakota
1 review
0 helpful votes
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April 2nd, 2018

The dress is really pretty. Came fairly fast. The beading is different than i thought it would be. Its not black like how it looks in the pictures, its dark colored but from far away looks black.

Thumbnail of user kaylas173
New York
1 review
0 helpful votes
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April 24th, 2020

This company is so behind the times, they aren't cool, they have terrible quality in dresses, and they will definitely take your money and run, every last penny.

Thumbnail of user stephaniec134
New York
1 review
0 helpful votes
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June 5th, 2017

I was a little skeptical about buying a dress online, but the dress I received fits perfectly and is just as pictured! I will definitely purchase another dress through Prom Girl in the future.

Thumbnail of user octaviab2
Georgia
1 review
2 helpful votes
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April 8th, 2016

I purchased a prom dress for my daughter. Dress is gorgeous, however the measurement tool that is on the site is extremely inaccurate and as a result I ordered a 6 base on my daughters measurement she was between a 4 and 6. I received the dress and this was not a true 6. The dress I order was a Final Sale/No Returns. I called the company and explained the situation to a very un-sympatric customer service rep. She explained that it was a non return item, I then explained that I don't want to return the dress I just want to exchange it for the bigger size that was available. The "Return/Exchange" Policy is very misleading. However the rep advised that under "certain" situation they can make an exception, and she would have to reach out to a supervisor for help. Needless to say the Supervisor advise that she cannot do anything to assist me. "Once a dress is sold it cannot be returned and put back into the system" REALLY? That is the most ridiculous return protocol I have ever heard off. Anyway what really made me most upset is the attitude of both the rep and supervisor. If this is what they define as good customer service, I would hate to see this company on a bad day. 100% customer satisfaction, I think NOT! Bye Promgirl!

Thumbnail of user promg
Customer S. – PromGirl Rep

We're sorry to hear you weren't satisfied with your experience using our site. The size charts are provided by the designer of the dress and are to be used as a guide to help you select the correct size. Unfortunately if the item is marked "Final Sale-No Returns" we are not able to accept it back as it will be discontinued from our site. On the dress page it states: "This item is final sale and cannot be returned or exchanged." An exchange would normally be done by returning an item and using store credit for the new size, however this cannot be done with a final sale dress. We apologize for any misunderstanding with our return policy and any inconvenience this may have caused! The email address in the order has been contacted for further assistance.

Thumbnail of user nickellm
California
13 reviews
56 helpful votes
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March 16th, 2016

They are cheating people out of shipping charges.
I paid for 3 day shipping and the order is scheduled to come the same day as free shipping was. Customer service would not refund my shipping charges even though I paid for 3 day shipping and did not get it in 3 days. Still have not received it. I WOULD NOT RECOMMEND THIS SITE AT ALL.

Thumbnail of user promg
Customer S. – PromGirl Rep

Please note the shipping time selected would not start until the dress is shipped out and business days are only Monday through Friday. We apologize for any confusion! If you need any further assistance, please email us at Vip@PromGirl.com with the subject “SiteJabber” and your order number.

Thumbnail of user estephaniev1
Illinois
1 review
3 helpful votes
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March 25th, 2021

Very disappointed with PromGirl's service. I bought a dress for my prom back in May 2020, however due to COVID it was canceled. I was issued a store credit that was available to use up until 2025. When I tried to use it I found out that PromGirl was under a new LLC and I could not get my credit or money back. I did not receive ANY information on this and was ROBBED of my money. Not to mention the horrible customer service and limited selection of dresses. Thanks PromGirl for scamming me out of $230 (plus another $30 for the order 3 dresses and keep one deal) and making my Prom dress shopping even more difficult!

Tip for consumers:
Don't bother if you want to pay for cheap material and bad service

Products used:
None...

Service
Value
Shipping
Returns
Quality
Thumbnail of user faithh25
California
1 review
0 helpful votes
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March 21st, 2018

It has lose strings all over my dress I did the size chart and it said a large but it is four sizes too big. The strings on my dress are huge and there at least 20 lose ones

Thumbnail of user promg
Customer S. – PromGirl Rep

We apologize the designer dress wasn't as expected! The size charts provided are from the designer or manufacturer of the item to be used as a guide. The chart will recommend a size to accommodate the largest measurement but ultimately the sizing is up to you. Please message us with your order number if you need assistance with a return and we'd be happy to look into this further for you!

Thumbnail of user angelac109
Mississippi
1 review
0 helpful votes
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February 14th, 2017

My daughter wore this dress for her black and white ball got many complements on this dress. The dress was too long, however, aside from having the dress hemmed it fit perfectly. She loves the dress.

Thumbnail of user daniellep49
Tennessee
2 reviews
0 helpful votes
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May 16th, 2017

Thank you! Your site ROCKS! My daughter loved it she looked fabulous in the dress! I cried happy tears, she looked amazing the fit of the dress was perfect! Thanks again I will be ordering again!

Thumbnail of user priyankas32
Texas
1 review
0 helpful votes
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May 4th, 2018

The size fit me perfectly. Although the color I thought will be a little different. But I absolutely loved it. I am glad that I got my grad dress from Prom Girl.

Thumbnail of user mckenzieh1
Pennsylvania
1 review
0 helpful votes
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March 2nd, 2018

I was very hesitant about ordering online because I am rather small and am always in between sizes; however, my dress came beautifully and I am very excited to wear it for my senior prom! :)

Thumbnail of user julies128
New York
1 review
0 helpful votes
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September 28th, 2016

The dress I ordered did not fit. In order to return it, I was charged a 10% restocking fee plus return shipping. So basically I had to pay $30 to try on a dress. Never again.

Thumbnail of user promg
Customer S. – PromGirl Rep

The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit. Please note the option for store credit would not have a restocking fee deducted and it is valid for 5 years from when it is issued. See our full policy located on our "Returns" page and contact us if you have any questions. We apologize for any inconvenience!

Thumbnail of user tammyh29
New Jersey
1 review
9 helpful votes
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December 23rd, 2015

First of all, I don't know whether I am more mad or sad about my experience. I am a high school student that has my junior prom coming up in January and I decided to buy a dress months in advance so in case anything went wrong, I would be able to get a backup. However, after shopping at promgirl I feel like I was scammed out of $300, and honestly can't afford any other dress at the moment. For a teenager my age, $300 is a lot, in fact i don't even have money for anything... Before ordering from this website I had read the return policy over and over again, I basically knew it by memory. At the time I had bought my dress it was at full price and not a final sale. After receiving the dress I felt it was too big and decided to return/exchange it, as I had just spent $300 and did not want to pay for alterations. I went online about 2-3 days after receiving and requested a return number. I had no idea how long it would take for them to get back to me so I waited it out. However, 2 weeks later and no email, I contact customer service only to have them tell me I can no longer return it because it was passed the return period. Though I absolutely knew I requested a number, they could only tell me it was not recorded and would not accept that it could have been a mistake in the system. I had a back and forth conversation, trying to tell them I was sure I put in a request and could not afford to keep this dress, only to have it sitting in the closet. They showed me no empathy whatsoever. Stupidest decision i have ever made shopping here, totally ruined the whole prom experience for me.

Thumbnail of user promg
Customer S. – PromGirl Rep

We’re sorry to hear you are disappointed with the experience you had with our site! Due to the seasonal nature of our merchandise, we do ask that you contact us within 7 days to receive the return authorization number. The return authorization number can be requested online to be sent to the email address in the order. If for any reason that feature is not working for you, we can also be contacted by phone and chat during business hours or by email at any time! Unfortunately we did not receive any contact until it was much too late to return and the item was no longer available on the site. We apologize for any inconvenience this may have caused!

Thumbnail of user heatherb93
Georgia
5 reviews
21 helpful votes
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February 13th, 2017

I love the dress I purchased! Good quality material and the embellished top looks amazing. I will purchase my dresses from Prom Girl from here on out.

Thumbnail of user lesliej32
Colorado
1 review
0 helpful votes
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March 6th, 2018

I bought the wrong size the first time then sent it back which was a painless process. Then was shipped the right size very promptly! Very impressed and will be using PromGirl again!

Sitejabber for Business

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From the business

We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.

Business History

In business for 16 years, PromGirl is based in New York City and Middletown, DE.

Company Representative

Thumbnail of user promg
Customer S.
Customer Relations Team Leader
PromGirl was founded in 1998 and is dedicated to bringing teen prom and special occasion fashions to a new level of choice and sophistication. We have proudly grown to be the number one prom resource in the country and have become known as The Online Prom Superstore and the place to find the perfect prom dress.

We were founded on the idea that you should have access to the top special occasion fashions on the market, from dresses to accessories, and you should be able to shop for it all in one place. Our fashion team, located in New York City, searches multiple markets to bring only the newest and hottest looks for prom to PromGirl.com. In addition, we offer a range of homecoming, graduation, sweet 16 and Quinceañera dresses. We proudly carry more dresses than any other online retailer and offer you the largest selection on one website so you can find the perfect dress for every event!

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