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PromGirl has a rating of 3.2 stars from 871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PromGirl most frequently mention next day, beautiful dress, and size chart. PromGirl ranks 10th among Prom Dresses sites.
I competed in a pageant this past January with a dress I ordered from Promgirl. It came on time and my dress was great. I am short and so my mom had to fix it a little but that's not the company or website's fault. A lot of people loved my dress and while this was my first time ordering from there, I really do believe PromGirl is not a scam. Seconds after ordering, I got an email from google saying they would protect my purchase if anything happened. I felt safe the whole time. :D
Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.
If you are thinking of spending money with promgirl.com, I would highly recommend to look elsewhere. Don't waste your time with their inventory.
Here is our story... my daughter began looking for dresses for her winter formal and found one she loved on Promgirl.com - so we decided to purchase the dress. It was $149 with free shipping. When the dress arrived we had one day before the event. She tried it on to ensure it fit and took it off to prepare it for the next day. We began to steam out wrinkles and noticed one (1) stain on the bottom of the dress. It was nothing too major (even though I just bought what I thought was a "new" dress) and decided we didn't have enough time to look for another outfit. The next day she began to wear the dress and within 2 hours of taking photos and showing up to the dance, one of the shoulder straps broke. A friend helped tie the strap together to keep going, but after the event and dinner which was a total of four (4) hours she came home to a dress that was ripped open on the waist of the dress line too. The dress fell apart through no fault of my daughter's.
Bottom line, within six (6) hours of her wearing the dress - it was completely ruined. Needless to say, I was upset for spending $149 on a dress that won't even be worn again.
I contacted their customer service and was told the following: "This kind of damage does not regularly happen with the dresses we sell. We do not have a standard time in which a dress would last, as that depends on many factors. However, they are not made for one time wear." Interestingly enough - they want to say this, but only offer a $30 refund.
I will NEVER buy from them again and told them I would do anything in my power to inform potential buyers of the rip off of this company and product. Do not buy from them.
I bought a dress and It was small, I was told to place a new order, ship the dress and I will be refunded for the first order, what I was refunded is less than what i have originally paid. They applied a restocking fee and dealt with it as A REFUND transactiona not an exchange. If I was told from the begining there will be a fee or their return label is optional I wouldn't have returned the dress and kept it to gift it. In my book the exchange for the same item and same price should be even IN MY BOOK.
If the item is not final sale and returned per our policy, a restocking fee can be waived if a new order of greater or equal value is placed, but we must be contacted with this information. Please email your order number to Vip@PromGirl.com with "SiteJabber" as the subject so we can further assist you. Thank you!
Allow plenty of time. The first dress they shipped was missing a neck clasp and when we opened the package, 6 rhinestones fell from the bag. Even if the rhinestones had stayed on the dress, the placement was not symmetrical! We had to send photos before they would give us a Return Authorization. Then, they sent the wrong RA (it was for SimplyDresses not PromGirl), and we had to re-request. Then they said they couldn't find the order number (duh, it was in the email with the pictures). Finally, we got an RA and returned the dress with the UPS label they provided. They said they's ship a replacement as soon as we dropped the dress to UPS. BUT, THEN, they asked for a tracking number -- turns out they used a duplicate tracking number so they didn't know we'd dropped the dress off (days go by...) FINALLY, we got a replacement with all of the right parts and symmetrical rhinestones. Good thing we had time to kill. I hope the rhinestones stay on for the dance! So, beware, they don't seem to have appropriate quality control! And then they don't keep good track of paperwork.
We do our best to inspect each designer dress before shipment and we're sorry to hear there were defects! We apologize there were delays with the return but we're glad you were able to get the issue resolved. Thank you for your understanding!
I was trying to order a dress for their Valentine's Day (VAL20), and tried to discount one of the dresses they CLEARLY had chosen for the discount. I asked customer service for help because the discount would not work. Not only did they do a lousy job of getting back to me on time, but MARIA assumed I was stupid enough to not know how to enter in the discount code and lazy enough to not check the frickin dress I was trying to order. It took CAITLYN to tell me that the dress wasn't on discount, EVEN THOUGH IT WAS ON THE WEBSITE SALES PAGE. Dear promgirl.com, if you are going to be lazy enough to not manage what dresses are on sale on the internet, don't f**king have sales in the first place so you don't give people the damn runaround for weeks on end.
Everything about this purchase was perfect. The dress came 2 days after ordering it and fit perfect.
fast delivery very nice fabric fit perfectly (exc.a little long) looks better in person that in photo.
Sizing was great ans video was very helpful. Large variety of dresses, could find something for anyone
Unfortunately, too small. Because of the the dress arrival time,, we had to rush and purchase another.
In regards to size, you will need to compare your measurements to the size chart provided from the designer for each dress. You must consider your body type and the style of the dress. The size chart will highlight where each measurement falls on the chart but it is merely a guide to assist you in selecting the size that is best for you. Please message us with your order number if you need any assistance!
Dress was shipped super fast and fit perfectly. Looked exactly like the pictures. Absolutely love my dress!
I have ordered many dresses from prom girl and they always turn out great. The pattern is so pretty and the colors are bright.
Super fast shipping
Only paid this high price since the other place didn't have my size. I paid $7.00 for the exact same dress.
My order was received on time & the dress that I bought is fabulous. I will definitely be recommending. Great dresses for great prices
7 days is a joke, I ordered 2 of the same dress because of size and they wouldn't take one back, even for store credit.
The standard return policy for special occasion dresses is "no returns," but we accept returns for a refund less the 10% restocking fee or a full store credit. Due to the seasonal nature of our merchandise, we do ask that you contact us within 7 days to receive the return authorization number. Please see our full policy located on our "Returns" page. We apologize for any inconvenience this may have caused!
True to size. Arrived in time for event zipper was a little difficult but oveall happy for the cost of this dress.
Thank you
Ordered a dress for my daughter 2017 sadies dance we love it also it fit Perfect will be ordering again thank you.
The size small dress fit my 411 95 pound daughter nicely, although an extra small wouldve been ideal. Looks great though
Great options on the site. Fantastic customer service. Prompt delivery and the dress was EXACTLY what she wanted!
The shipping was 10 days out unless you upgraded it for $20. The also put my order on hold for no reason which caused a further delay in shipping.
Standard shipping can take up to 4-7 business days to arrive but we do offer expedited methods if needed! Unfortunately orders can go into review but it is for the protection of the cardholder. We process orders as quickly as possible and apologize for any inconvenience this may have caused!
The dress was great. It was everything that the photo showed. We just had to have it made shorter she only 5' 3. Would buy from you again. Thanks.
Terrible customer service, return policy suck, paid for 3day shipping got it in 5. Overall experience a 1 for sure!
The dress is gorgeous and fits super well. I love the detail on it, I was scared it was going to look cheap and be cheap material! But I loved it. HIGHLY RECOMMEND!
Our experience was positive, we received exactly what we ordered in a timely manner, we had no problems. Beautiful dress.
Tip for consumers:
Unless you are extremely tall, you will need to have the dress altered.
I purchased both my senior and junior prom dress from them! The shipping was fast and the dresses were beautiful / great quality :)
I was very disappointed to find out there was no free return shipping as well as an additional restocking fee! Shame on you.
The standard policy for returns of special occasion dresses is "no returns," but we accept returns for a refund less the 10% restocking fee or for a full store credit. The option for store credit would not have a restocking fee deducted and is valid for 5 years from when it is issued. Please see our full policy, including the return shipping fee, located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. We're sorry for any misunderstanding!
Gain trust and grow your business with customer reviews.
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
In business for 16 years, PromGirl is based in New York City and Middletown, DE.
We're very sorry to hear you were disappointed with your experience! Each dress sold is a designer original piece. They should be inspected upon arrival and contact should be made if there are any concerns with the item when it is delivered to you. About 3 weeks after the event, we were told that the dress has flaws after being worn. Unfortunately we do not know what caused these issues with the item as this is one of our most popular designers and do not often get complaints. Although it couldn't be accepted as a return, the discount was submitted as a courtesy. We apologize for any inconvenience this may have caused!