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PromGirl has a rating of 3.2 stars from 871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PromGirl most frequently mention next day, beautiful dress, and size chart. PromGirl ranks 10th among Prom Dresses sites.
I competed in a pageant this past January with a dress I ordered from Promgirl. It came on time and my dress was great. I am short and so my mom had to fix it a little but that's not the company or website's fault. A lot of people loved my dress and while this was my first time ordering from there, I really do believe PromGirl is not a scam. Seconds after ordering, I got an email from google saying they would protect my purchase if anything happened. I felt safe the whole time. :D
Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.
I am curvy so my bottom is bigger than my top. I ordered a size 4 and it fit perfect! Very well made. I could not be happier.
Some of the jewels were off and need to be sewn back on. Not something I wanted to pay extra for. Should have been sewn on much better.
More than I expected! One of my store online for sure. Dresses are more beautiful and great quality. Size jusy right! THANKS SO MUCH!
The costs are very high if you ordered from another country than USA. You pay more than the dress. I will not buy anymore bu this site
Unfortunately all international shipments are subject to duties and taxes. Custom and import charges are not included in our shipping charges. This information is provided on our shipping page and in the Terms and Conditions agreed to at the time of the order. Please note that your country collects those fees for importing; it is not charged by our company. We do apologize for any inconvenience this may have caused!
The website has really good dresses to choose from and the prices are affordable won't be the last time I shop there.
If youre skeptical about bad quality dont worry because honestly my dress was good quality and identical
Excellent quality, fit as expected using the size guide, color as reflected online and best of cute as can be for grade 8 grad!
Second dress I have ordered from promgirl and dress is exactly what was expected! Beautiful and deliverd to my door two days after ordering
The beading could be a little better but it was overall a very nice outcome. Alterations needed since it wasn't made for shorter people.
The dress is lovely and fits my daughter perfect. Just wish the beading would stop falling off. She loves the dress so we will keep it.
We're so happy she loves the dress! Please message us with your order number and we'd be happy to look into this further. Thank you for shopping with us!
Promgirl customer service refused to issue a return authorization number when I requested one as per their written policy. Beware.
Tip for consumers:
Do not use promgirl. They do not accept returns.
Products used:
Prom dresses. Promgirl refused to accept returns as per their written policy.
Couldn't ask for a better buying experience. The dress was awesome and looked perfect at my event. I would recomment PromGirl.com to all my friends.
Order got here on time and the dress fit perfectly fine.! It looked just like the picture and was super comfortable.
Shipment was fast and my dress is beautiful. My dress look exactly like the picture. I will be using this again!
I don't live in US, (7 days policy) it´s just not acceptable. It´s ridiculous. So no am not happy with you.
The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or a full store credit. Due to the seasonal nature of our merchandise, we do ask that you contact us within 7 days to receive the return authorization number. Customers then have an additional 5 days to have it postmarked but it does not have to arrive back to us in the 5 days. Please see our full policy located on our "Returns" page. We apologize for any misunderstanding with our policy!
I have ordered two dresses from here. The dresses are nicely made and shipped and delivered in just a few days.
Will not allow return, refund or credit of a dress that does not fit. Tags still on. Dress was never worn.
We apologize the dress didn't fit as expected! Items marked with "FINAL SALE - NO RETURNS OR EXCHANGES!" will not be accepted back for a return or exchange. We're sorry for any inconvenience this may cause!
I ordered dress DQ-8924 and paid for 2 day shipping and it came right on time! It looks exactly like it did in the picture and I'm very excited.
Super fast shipping and the dress fit really good. This is the second dress I've ordered from PromGirl and I haven't had any problems yet.
They're very good and on time to delivering their order. Their clothes are the same as seen in the picture.
Not being able to try a dress on lends itself to having to send items back. Wish there wasnt a restocking fee, but not much I can do!
The standard return policy for special occasion dresses is "no returns," but we want to ensure you have your special dress for your event so we accept returns for a refund less the 10% restocking fee or for a full store credit. Please note the option for store credit would not have a restocking fee deducted and is valid for 5 years from when it is issued. We'd also be happy to waive the restocking fee for a new order of equal or greater value as long as we're contacted. See our full policy located on our "Returns" page and contact us if you have any questions!
The reviews on each dress make my decision to order my dress so much easier! The website was easy to use and there were a lot of choices.
I was in need of a dress for a wedding in February. I saw the reviews, well the reviews they want you to see and thought I would give it a whirl. I was unsure of my size so I carefully measured myself, twice in fact, to make sure I ordered the proper size. They advertised all over their site, "free shipping, free returns, free alterations" I made sure the dress was not a "final sale" dress and I placed my order. The dress arrived quite quickly and I was excited to try it on. Get it home, try it and on and it was very small and unflattering. No biggie... I'll return it. Put it back in the bag and looked at the "Easy Returns & Exchanges" "see the attached picture" and then went off to visit my family for Christmas. Came back on the 3rd of Jan and visited the promgirl.com/returns and I find out that returns are only accepted "within 7 days of receipt of item". Well I don't rmember seeing that, I know if I didn't return it in 3 days I would miss out on the "free returns have to pay $10. I also know that they only offer "free alterations" on items over $150 and my dress was conveniently $149 I also remember seeing that "Sale and Special Order items" are returned for store credit only and final sale items "cannot be returned or exchanged". So I called and they were closed so I sent a very nice email explaining the situation apologizing for any misunderstanding and got back a curt email from CS, I can tell they get this confusion a lot, telling me so sorry but you missed the deadline. So I called talked to some snotty 12 year old (or so she sounded) told me that they will allow me a "1 time offer" to get a store credit if I take a bunch of pictures and fill out a form and wait for another 12 year old to review. Ya, I will just take the $150 hit and get the word out to others on this companies practices. I will say the dress was nice quality but the measurements were not just a little off but WAY off. So you have been warned do NOT do business with this company.
We're sorry to hear that you feel this way and for any confusion with our return policy! It is agreed to at the time of the order and can also be found on our Returns page. If there's any confusion, our customer service team is available by phone, email, or chat for assistance. The representative you spoke with has been a senior representative here for several years and offered a one time exception as a courtesy. We do apologize that the exception was not satisfactory but that is our policy for any late return. Thank you for your feedback!
Gain trust and grow your business with customer reviews.
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
In business for 16 years, PromGirl is based in New York City and Middletown, DE.
We're sorry to hear there was an issue with the beading on your designer dress! Please message us with the order number so we can look into this for you. Thank you for your understanding!