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PromGirl has a rating of 3.2 stars from 871 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PromGirl most frequently mention next day, beautiful dress, and size chart. PromGirl ranks 10th among Prom Dresses sites.
I competed in a pageant this past January with a dress I ordered from Promgirl. It came on time and my dress was great. I am short and so my mom had to fix it a little but that's not the company or website's fault. A lot of people loved my dress and while this was my first time ordering from there, I really do believe PromGirl is not a scam. Seconds after ordering, I got an email from google saying they would protect my purchase if anything happened. I felt safe the whole time. :D
Return policy is not clearly expressed prior to ordering. Refunds are not accepted and you are held captive to return business via store credit or lose your money outright. Shame on you Promgirl for taking advantage of the online buyer How is one supposed to know what an online dress will look like in person, but it doesn't matter because you already have my money. In this new world of online shopping, this practice is Absolutely wrong and deceitful.
Canceled my order without notifying me, and when I reached out they said I had "a chargeback on a previous order" and they were no longer accepting orders from me; however, I made my account solely to order the one dress and had never previously ordered from them. They neglected to respond to my inquiry about the chargeback. My mother ordered 3 dresses from them a few years back from a different account. Only two dresses came in, and the box was undamaged. Support was rude and swore that all three dresses were in the box and basically called my mother a liar. They refused to refund her for THEIR mistake. DO NOT use this website unless you want to get SCAMMED!
Tip for consumers:
DO NOT BOTHER! WASTE OF TIME AND MONEY!
Products used:
None because they decided it was appropriate to cancel my order without notifying me.
My 7th grade daughter will be attending her 7th and 8th banquet on April 13th 2017. She likes the dress and I am glad she does. Teenagers now days don't like what parents buy, so I allowed her to get what she wanted. Goodpasture school-Nashville, TN.
This is a scam site do not buy dresses in this site because you pay for a imitation dress and is not a auhtentic dress i was buy 2 dresses in this site and said is for tony bowls and night moves and when i try to told them is a fake dress they told me is not a fake dress and i need to give more information like my email and they can verify that i was buy in the online site, i give the information and they said sorry this information is not in our sistem, so if you want a very good quality and authentic dress you do not buy in promgirl.com the dresses are not good in sizes and the quality is poor, is better to pay more that pay later for a repair or a seamstress
I have ordered my dress on a Thursday and it arrived the Monday after, I was really surprised by the velocity of the shipping, plus shipping was free! The only "problem" I had was that when I checked the size on the chart of the website, my shoulders were an 11, my hips were a 5 and my wist was a 3, I didn't know what size to order, I went for a 3! Fortunately, when the dress arrived and I tried it on, it was just perfect!
Terrible return policy. You have 5 days after you receive the dress to contact them for an "authorization code" and then 5 more for them to receive your return. If you are a single day off, too bad for you! If you don't choose a store credit, they dock you a 10% "re-stocking" charge…which, apparently, they don't incur if you are ordering another dress on store credit! Obviously not worth purchasing a pricier dress online with them. Dress was too big (size 4). Also, they are gracious enough to provide you a UPS return label FOR WHICH THEY CHARGE YOU $8!
Such a horrible return policy. You need to read the fine print. Dress arrived late and they still wouldn't give me a refund past 7 days.
Just awful customer service.
I have had the best dresses as I started shopping here at prom girl. Thank you for being so helpful. My girls love all your new selections and color choices.
Fit perfectly except for a few very small alterations which we knew we would have to do. Nicely made, worth every penny spent! Elegant and beautiful, just like the picture!
Even though this dress is classified as burgundy, it really does look more "red" like the picture shows. It's super adorable and when following the sizing guide, it fit my daughter just right.
Second dress purchased from PromGirl; both had to be altered but we knew that before ordering. Dress measurements were accurate, customer service great. Indicated "in stock" status. Shipped promptly.
Customer service is super bad. They just keep wasting your time on chat... keep giving you a runaround and then transfer to another agent who does the same thing
Buyer beware. This site has a strict return policy- returns must be requested within 7 days or you're out of luck. My 13 year old missed that fine print. Recommend finding a legitimate outlet.
Very happy with this beautiful dress. We will need a little tailoring to make it fit tighter on top but it is worth every penny! She looked at far more expensive dresses that were not this gorgeous!
The 7 day return policy is absolutely ridiculous and I will not be shopping here ever again. Either make the window bigger or advertise better that you only have one week to return.
Due to the seasonal nature of our merchandise, we do ask that customers contact us within 7 days to receive the return authorization number. Please see our full policy located on our "Returns" page and it is also agreed to at the time of the order in the Terms and Conditions. Always feel free to contact us before an order is placed if you have any questions and we would be happy to help! We apologize for any misunderstanding with our policy!
Everyone loved the dress. We did attached clear straps so my daughter would not have to tug on it all night to stay up. It fit like a glove and very stunning.
Myself and two of my friends ordered our senior ball dresses on Promgirl a few days ago. My dress, on the website AND my confirmation order says that it would cost me $265 (including $35 postage) Absolutely NO WHERE on the site does it say this is USD. (obviously everybody would assume this, as all Promgirl had to say!) I am from Australia and knew 100% this was an American site. After we had all paid for our dresses, our bank statements had came through saying Promgirl had taken out $80 more than they should have. After continuous emails to Promgirl all they had to say is that it was the banks fault for charging us and there is nothing they can do about it. You think that after we had changed our addresses to AUSTRALIA and clicked INTERNATIONAL shipping they would change the currency over but no. They are a money hungry industry. Definitely never buying from them again and definitely not ever recommending Promgirl to anyone. SCAMMERS!
Tip for consumers:
Don't buy from here and don't expect great customer service.
PromGirl practices business in an underhanded deceiving manner and I would highly recommend using Nordstrom or any other reputable company versus this scam of an operation. The paper invoice that arrives with your merchandise is misleading and does not clearly state their return policy. It boldly states "EASY RETURNS & EXCHANGES", "4 EASY STEPS TO RETURN" but fails to mention anywhere on the invoice that you must do this within 5 days of receiving the purchase. This is clearly intentionally left off the documentation and would be an important piece of information that any reputable company would provide for their customers. Too many other places to shop to support this kind of underhanded business practice.
Please contact us at our US toll free number 1-888-The-Prom (1-888-843-7766) or international at 302-279-1052. We would love to answer your return questions! Our customer service team is happy to review your return request.
You can also contact us by live chat or email!
The dress came earlier than expected and it for perfectly! Your website makes everything easy and simple to order. I will definitely be ordering from here in the future!
Great staff! Great variety! Ordered a dress from your store and it was at our house in 2 days! We wil definitely be back and will recommend to others!
Way to small and not shiny like the picture. Very disappointed. Hope the next one is as pictured. I was able to return it, hoping for a better outcome.
Each dress is a designer original and we're sorry to hear it wasn't as expected! Please message us with your order number if you need any assistance and we'd be happy to help!
-1 star for this company. First of all, the customer service is really really horrible. The reps are unable to help with any returns or size changes. REALLY READ THE POLICIES because you WILL be screwed if you find a slight problem with your dress and find that you need to return or exchange it but CAN'T. Or, if you argue long and hard enough, they will give you 1/4 of your money back in store credit - but you have to pay an additional $40+ on shipping and other fees for that return/exchange. For a $200 dress I ordered from a rather highly reputable company, my experience with them was unacceptable! I wasted double my money on a prom dress I didn't even get to wear once.
CAREFULLY READ THEIR POLICIES or altogether just avoid this website. Also Read reviews and be careful before pressing 'buy'!"
Great prices and great products. They are out of Delaware. When you go to pay it says backed by Google. NICE! Dress arrived within 3 days and it is gorgeous! Will buy from them again.
Gain trust and grow your business with customer reviews.
We provide our customer with her dream dress through a seamless and stress-free shopping experience, making the most important events in her life - Sweet 16, Homecoming, Prom and beyond - all the more special.
In business for 16 years, PromGirl is based in New York City and Middletown, DE.
Each size chart is provided by the designer of the dress and we're sorry to hear it didn't fit as expected! We would be happy to look further into this and have the dress inspected for sizing at our warehouse if possible. Please message us with your order number and we'd be happy to help. Thank you for your understanding!