Puregear

I received a gift of a pure gear Steel 360 with a pledge with a lifetime warranty as a Christmas gift for my new iPhone 11. Harder to install then some other brands but the problem was registering for the warranty. The registration online form demands a copy of the sales receipt. So I called twice with a voicemail promises that I would receive a return call. But I should mention that prior to the calls, I emailed then twice. Yep, you got it... no response to messages or calls. Got a rep yesterday to answer the phone and she said, nothing could be done if I did not have a receipt. A manager they called me back and said... we only do the pure pledge/warranty if you have a receipt because we only want you buying from only authorized dealers. Well, I have the box with all sorts of numbers UPC-EAN and their special 7 digit ID. I would never favor this company because in checking this Steel 360 screen protector is more expensive then most and God forbid, you got it as a gift... Warranty really!

A terrible and lengthy process to register one liquid Glass for Samsung note 10+.
A company like that will most likely never stand by their product

Only one month to guarantee. Very poor product quality. I do not recommend this product, with the first fall it broke like glass.

Same as many stories here. Worst screen protector ive ever had... and most expensive by far. Verizon sold me (and installed) a PureGear HD screen protector for my Samsung Galaxy S22 Ultra for the undisclosed low, low price of only FIFTY dollars. Yes... US dollars. My thumb print would only be recognized once every 10 attempts at best. By day 3 I noticed a hairline Crack down the side. Day 4 another on the adjacent side of the screen protector. Day 5 a 3rd and 4th. No drops. Tried Live Chat with an agent... which is either an auto responder... or an agent overseas... and was given a "one time courtesy" waive of the $12.00 S&H fee for a new case. After 10 minutes of waiting for the PureGear Live Chat software to load the requred receipt image... or the "agent" to respond to my pleas for a sign "she" was still in the Chat with me... I gave up. I called Verizon and am waiting for a manager approval for a full refund. I do not want to replace garbage with more garbage. It is all I can do to TRY and blame the poor quality on the curve of the protector due to my phones design... which is possible. However still no excuses for charging such an outrageous price for a product with known flaws. Shame on Pure Gear for manufacturing... and shame on Verizon for selling it. I can't be the only complainer on this screen protector that my local Verizon has dealt with.

Phone is three weeks old and I am on my second screen protector. Never dropped or mistreated and in my pocket with nothing else. These are a huge waste of money... DO NOT BUY THIS PRODUCT!

If u could post a zero I would! Y'all full of shxt and are robbers! Tf did I pay $40 for a fxckn protector that didn't last two days. Fxck y'all and I hope y'all go bankrupt

Product is crap and warranty website doesn't work, do not buy this product unless you want to throw away your money

Screen pops off and holds debris along the edges. Will be going back to liquid screen protector. Not recommended!

Bought a phone protector it cracked the very next day. It was not dropped. Was charged 11$ to replace despite lifetime warranty.

Cracked my phone screen protector and they took care of everything! Nice staff and excellent customer service!

Because PureGear would not answer my 3 phone calls, and not reply to any of my 3 voice messages, and not answer my 2 emails, from 9/28/19 thru 10/17/19, I can only assume they will not honor their warranty for one of my cell phone Glass Screen Protectors which is defective - it falls off after 9 months of use (has a 1 year warranty), but it is not broken. It was a very good Glass Screen Protector until it started falling off. Our other Glass Screen Protector is fine. Both Car Charges are also fine. So, after talking with the AT&T Store, where I purchased 4 PureGear items, at the store's suggestion, I have purchased another Tempered Glass Screen Protector from a different supplier not thru the store as a replacement for 1 of our 2 Galaxy 9 phones. FYI - PureGear did have my customer account information and a copy of my receipt available through their website, including my 9/28/19 email. But, they never accepted my claim, and as I previously mentioned they never replied or actually answered any questions.

Screen cracked in pieces before I could even put it on my phone. Do not purchase and do not recommend.

What a piece of garbage this company is pushing the warranty cost as much as the purchase price lasted less than 24 hours

The liquid and the glass one are pure garbage. The don't do what they claim. Dropped my phone once & the face shattered.

After only a month my screen cracks and phone is not repairable. Not they tell me I can't do a claim. I will never buy another one.

The adhesion on one corner would not stick. Tried for six weeks to get them to honor the Lifetime Warranty.
No response. The protectors are junk!

The cellular store employee convinced me to purchase this product with life time warranty. Yes it will take me a lifetime to replace it...

Screen protector cracked after sliding out of my pocket sitting in car. The phone slid down less than a foot and cracked the protector.

Don't buy Pure-Gear Products - the registration process continues to freeze-up and not work. The entire process is a joke.

Bought 2 and fingerprint sensor didn't work through the screen. Went back to Verizon and they wouldn't give a refund. DONT BUY IT...

The case is very loose and has no grip at all, the material feels very cheap and i'm very disappointed. *not recommended*

They make it hell to register and the product sucks, the package was ripped to dismiss code needed to register. Really!

Impossible register one product and screen protector it's a trash come out it self if you want your replacement $11 shipping