Rack Room Shoes

Ordered 2 pairs of boots. I ended up returning one as they were no longer needed. Not only did I have to pay $20 out of pocket to ship/return, they also only refunded me 19.99. A fraction of the cost of the boots. Easy to say I will never shop here again

I ordered the wrong size shoes, and realized as soon as I submitted the payment. I instantly reached out to them, and was told I could not cancel my order. That I would have to wait for them to ship and be delivered then send them back. The shoes were $75 and I had to spend $18 just to send them back! There is no way for me to return them to the store in person as I am no where near the location of the store. There should be an option to cancel an order if an item has not been shipped. To send them back and have to pay a price like that is sad. Please make improvements.

I was shopping for my grandsons. They both like Niki socks white. I found only two white Niki socks
On the review stand. I paid for them and was told by the sale associate, that on my next visit I could had
A fifteen dollar coupon. She stated that I needed to use on or before September 30,2023. I informed the sales associate that I needed another package of white Niki socks, since I couldn't locate them. She came over and found them for me. I use the coupon that was given to me. Excellent customer service.

Seems like they send their worst shoes to online customers.

I purchased a pair of sneakers online because I cannot afford to get the store, which is 19 miles from where I live, but when they arrived, they were the wrong design. What's worse, the shoes they delivered are my least favorite design of the entire line. So I naturally wanted to exchange, but their policy is all exchanges must be done in store. Well, i still can't get there, so then u want to return... but to return i must pay for insurance of lost items.

I chose to spend money with them because they had the most affordable options for someone with so little money that they cannot even afford to get to the store. In return they have only cost me money and remorse by ending up with a product that I absolutely did not want in the first place. I'll remember them forever and if anyone ever asks, their online store is a true scam.

After ordering Converse shoes for my wife at Christmas and not being the correct size and returning in January I have all but given up on either shoes that fit or a refund I would not recommend RACK ROOM! Multiple phone calls and emails and NO support I cannot recommend this company! I will never purchase from again!

They don't give you a complete refund when you return shoes here in El Paso, Texas. I had paid close to ninety dollars for a pair of sneakers and they only refunded me fifty-four dollars!