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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
I am a loyal Ebates customer and recently had my first experiences working with their customer service department. I was so impressed by the speed, efficacy, and warmth of the customer service reps I corresponded with, Stephanie and Anthony. I really appreciated how thoroughly they handled my requests and was just amazed by how quickly they responded. Just another reason to love Ebates! It is a great service with wonderful staff. Thanks guys!
Date of experience: March 6, 2015
I ordered a computer from the bestbuy.com site that was fulfilled by buy.com/Rakuten. The product was shipped quickly, but when it arrived it had specs significantly inferior to what I ordered. I spent 30 minutes on the phone with customer service who ultimately concluded that the specifications listed online were a "mistake". Given that a less knowledgable customer would not likely have realized they didn't receive what they paid for my conclusion is that this was a scam.
Date of experience: December 5, 2014
I have been having a difficult time with my Ebates registering. I keep filing claims because they aren't being picked up by my iPad. I have been through the ringer lately but feel like there was a lot of help in getting this resolved. I appreciate all the kind & helpful people!
Date of experience: January 24, 2015
Stephanie in customer care was a pleasure to work with. She was very prompt, nice and offered excellent advice on how to use Ebates when buying from Amazon. She was able to solve my problem and explain how to avoid the same issue on my next purchase. I am very satisfied with Ebates. Thank you Stephanie for being a great help! I wish more customer care reps were as helpful and kind as you
Date of experience: January 22, 2015
I really like Rakuten. It's simple to use, lots of stores, and of course making money while shopping is awesome! The only con I would have is sometimes, after spending what I think is a lot, the money I get back isn't much. All in all, I am happy with it!
Date of experience: April 27, 2019
Any time I appear to be missing cash back on an order, Customer Service responds very quickly and takes care of my question. I appreciate the courtesy cash back they give when I made an order in good faith, but wasn't eligible. Thank you, Ebates!
Date of experience: March 25, 2016
I started using Ebates last November in 2012. I switch from Big Crumbs. Every seemed great and the "Big Fat Check" was being issue with no problems. Now I have being waiting for the check since November. Several email to the customer service and getting nothing from them. They are only dragging their feet and asking me to wait 30 days after the check was issue. It has pass the 30 days I emailed them and still not even getting any response. It may be time to return to BigCrums
Date of experience: December 17, 2013
I had a "big fat check" that we had tried to cash using our bank's "mobile" checking. The app with our bank said that this check did not go through, so we intended to cash it in person, but my husband forgot to follow up. We found it today and it was expired, so we emailed asking if the check could be re-issued.
Ebates's (Seth) response was extremely quick and they stated that the check had actually been cashed and had the date it went through. With this info, I was able to check our account and see that the check DID, in fact, go through. I am so appreciative of the time that Seth took in responding and with how extremely prompt and thorough he was! Thank you so much!
Date of experience: January 10, 2015
I love getting cash back for purchases I would make anyway. Its like getting an extra discount! And their customer service is amazing. I placed a rather large order in the wrong browser not linked in Ebates. I contacted customer service and they credited it to me anyway- rather quickly too!
Date of experience: January 5, 2018
Ebates always responds quickly to your inquiries, whether they be about "Where's My Cash Back?" (which I recently had a question about) or any other issue you may have about Ebates. The Ebates people are always courteous and take the time to completely explain their response to you. Couldn't ask for a better bunch of customer service representatives.
Date of experience: September 11, 2016
I always go to Rakuten when online shopping. I had an issue with some missing rebate money and it was handled swiftly and 100% satisfied. I will never shop online without checking Rakuten first.
Thank you
Date of experience: August 3, 2019
Every time I click on a shopping link, it's recorded. That's ok but when I know I didn't purchase on that particular trip, I wish I could delete it from my history, or at the very least mark the visits I know I shopped.
And the pending travel credit(s)... no way to delete those that I ultimately canceled or make a note as to what/where (car, hotel, etc). They stay on my pending cash back, mixed with stays that I AM expecting credit for. Very confusing!
Date of experience: July 31, 2019
I'm new to Ebates and had to contact customer service regarding a purchase that didn't show up towards my Ebates Cashback. The response time was very fast, professional and resolved quickly. Thanks Kathleen you were great! I'm glad I joined Ebates.
Date of experience: August 5, 2015
Every time I click on a shopping link, it's recorded. That's ok but when I know I didn't purchase on that particular trip, I wish I could delete it from my history, or at the very least mark the visits I know I shopped.
And the pending travel credit(s)... no way to delete those that I ultimately canceled or make a note as to what/where (car, hotel, etc). They stay on my pending cash back, mixed with stays that I AM expecting credit for. Very confusing!
Date of experience: July 31, 2019
Alexis in customer care is amazing. I emailed regarding some friends I gave the Ebates info to and I got an immediate reply that she connected them to me for the referral credit. I absolutely love their customer care and all the discounts they post. Plus you get paid for buying things you would buy anyway. Love Ebates!
Date of experience: January 2, 2015
Ebates - not only have they saved me a bunch of money over the years that I've been a member, both with cash back and coupons, but their customer service is outstanding! I've never had a bad experience with them. Most recently, Keisha kicked butt in taken care of my many requests for cash back that the stores did not inform them of. I greatly appreciate Ebates, and recommend them to everyone I can!
Date of experience: June 30, 2016
I had not received the money in my account from a purchase I made. I contacted customer service and after communicating with them they did resolve this matter for me to my satisfaction. They were very eager to help and kept me informed on the progress. They replied very quickly to my emails. Ebates customer service employees should be acknowledged for what a good job they do to keep the customer happy.
Date of experience: October 27, 2015
Not sure why there are negative comments for Buy.com. I have been long time customer and have always been very satisfied.
Latest experience - Placed order for Samsung UN60D8000@ $2599 (cheapest price on the day anywhere) on Thursday evening. Immediate email notification on confirming the order. Friday credit card charged and shipment made. Prompt notification. Saturday TV at the local sort facility. Scheduled delivery for TV. Delivery happened on time I requested, in the house, in first floor at the place I wanted by a very courteous delivery man.
Though I paid for normal shipment, overall experience seemed to be expedited.
Just loved the shopping for a high end item at Buy.com
I am yet to open the box and check the product - so far - EXCELLENT
Date of experience: April 19, 2012
Kudos to Ebates for great customer service! Emailed thinking I had not received a rebate check I was expecting. Received a reply within a few hours that my problem was being investigated. Within a day, received an update that the check had in fact been deposited into one of my accounts. Found out my husband had opened the mail and deposited it. Incredibly fast response to my query by Ebates.
Date of experience: November 23, 2014
They sent me the wrong chair, Have not replied to any messages I have sent them as well. I have tried posting a few 5 times already every two weeks and nothing ever gets posted. I bought one of these chairs before loved it and thats why I bought another one. They sent me something different and I hate it. I will not buy from them again period.
Tip for consumers:
Dont they wont contact you back to try and fix the problem.
Date of experience: August 16, 2017
There are lots of people who don't trust such com[panies which offer cash back for your purchases, and truthfully, I also was the same kind of person, who don't trust such companies. However, recently my friend told me that he managed to save good sums of money monthly due to such services. I have decided to explore the information about this in the internet and accidentally met this company. I started to think that it would be a great experience, I didn't lose anything as well as I have an opportunity to get part of money back. Basically, I now work with this service and it's a great experience.
Date of experience: February 5, 2022
Any time I have an issue with the store not reporting to ebates, the customer service team takes care of it no problem. I used a site discount code which I didn't know voided out my ebate but the customer service rep Kathleen manually added it and just let me know in the future to watch out for that. This is the best website I have ever found.
Date of experience: February 23, 2015
I don't understand why ebates remove my referral bonus when i ask my family members to sign up. They sent me a email back saying i self referral myself under my name when i have one account. I am very disappointed and im taking my business else where
Tip for consumers:
referrals; don't bother it is a scam to making money off you
Date of experience: April 19, 2016
Had a Cash Back transaction that did not register with Ebates and so made and enquiry with customer service who then proceeded to look into my case. Sure enough they were able so solve the issue and get me my Cash Back amount in my account.
Thanks Ebates
Date of experience: June 10, 2015
Fantastic customer service team! Prompt resolution and great communication. Thank you Ebates, well done! I will tell anyone who will listen of my experience. My entire family uses Ebates, and the attention to customers and communication are exactly the reason why. Thank you again for all your help!
Date of experience: April 20, 2017
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
