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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Ebates is excellent for a little additional saving. However, you have to be on top of your orders because they tend to miss some cash backs once in a while.
The customer service is excellent and super fast which is really rare these days.
Some companies don't even get back to you!
Over all I'm happy with Ebates and will continue using them.
Date of experience: October 8, 2015
The Rakuten team is beyond amazing! I had a 10% cash back from hotels.com from a limited offer but ended up only getting 2%. After I reaching out to Rakuten, the team help me to reach out to hotels.com for verification and they even went above and beyond, sent me several updates though out 4 months. Hotels.com was not responsive and honestly, I didn't really expect to get the cash back but I indeed received it after several months. I was truly amazed by the customer service at Rakuten as they really go above and beyond to help me. Thank you!
Date of experience: August 18, 2023
I placed an order for a mattress online using Rakuten allowing a 15% dcash back, which helped me afford my mattress however the cash back did not show up, so I called customer service and I spoke with the supervisor Marlene and she explained what it happened by me adding a store discount code. Also made the Rakuten services fall off and explained what not to do in the future to avoid this. She quickly added the 15% to my account which was awesome I would truly recommend Rakuten to anyone who shops online or in stores I have saved almost $4000 since 2018.
Date of experience: May 17, 2023
This is def for people who do nothing but shop online. I think I've earned about 20.00 so far. I did forget to use it but still its a good source to make cash back. I have noticed that they are working with amazon anymore though and that where I mostly shop.
Date of experience: September 2, 2017
A Loyal Customer since 2013. Ebates had always been professional. Every representative will always go beyond the call of duty to make it right. Ebates is a true service oriented company and I highly recommend everyone to use their services and start earning your cash back on almost everything you purchase online and expanding on purchases made in store.
Date of experience: April 3, 2019
Simply the best.
If you have a problem to the Ebates team, that's no problem, it will be solved thoroughly & efficiently. Their communication is World Class.
Deal & Promo info is just a sight for sore eyes when the pop up or when I received an email.
Special thanks to Ms. Kathleen, keep up the great work..
Date of experience: December 19, 2018
As soon as you accumulate an amount above $20, your account will be blocked without explanation. I have been using the account for over a year. And as soon as I collected the amount, the account was blocked. NEVER USE THIS SERVICE. This is a scam.
Tip for consumers:
As soon as you accumulate an amount above $20, your account will be blocked without explanation. I have been using the account for over a year. And as soon as I collected the amount, the account was blocked. NEVER USE THIS SERVICE. This is a scam.
Products used:
cacheback
Date of experience: May 13, 2023
Ebates will pay you for shopping any of the several participating stores in the Ebates network. This is real! You need this, unless you don't need money...
Ebates is so easy to use, the money is real. The customer care is exceptional. I had an issue yesterday, from the initial contact with Ebates to ask the question to the resolution that resulted in my Ebates earnings increasing was at most 4-5 Hours! Yes, I said HOURS not Days! The representative (Tim) was courteous, clear and concise. I've never had an online company resolve anything in less than 24/48 hours - until Ebates. Plus, the stores in their network are stores we all actually shop at, all the time! Put it on his way, sign-up at Ebates today... You have everything to gain and money to lose if you don't.
* I am giving this review freely on my own volition, I am not being paid or compensated in any way. Ebates is just so great I am obligated to spread the word. You'll feel the same as me once you start earning REAL money.
Date of experience: September 1, 2018
I've been adding up all my cash back and now that I'm at a certain amount it is no longer allowing me into my account, allowing me to reset my password, or even submit a claim for this issue to be resolved. DO NOT USE! SCAM TO GET YOUR INFO!
Date of experience: February 8, 2024
The company uses vague and unfair terms to their advantage. Here are the problems:
1 They do not pay you the promised amount on time. I will receive less than 50% of the promised amount next month. I also did not receive my cash back on time last month.
2 They tell you the difference will roll over because some transactions were confirmed after the cut off date even when your portal shows otherwise. There is no way to tell what was confirmed or what was not on your end.
3 It takes a long time for their customer service team to respond, and they always provide useless information. They copy and paste the vague terms listed on their website.
2 Data collection and privacy problems. Given their unethical practice and unfair terms, you are selling your data cheap.Yes, they track. They make up excuses and alter terms and conditions liberally.
I almost forgot to mention that some confirmed transactions magically disappeared from my account (especially those with a higher rebate).
I am going to deactivate my account to cut the loss.
Date of experience: January 26, 2024
The advertised item ended up being a poor counterfeit.
Rakuten. Com puts all the responsibility to correct a bad sale on the vendor who just ripped you off. Rakuten.com plays an "arms length" denial position. "Not us"..."we didn't do that!", but they continue to advertise and sell the same product as genuine.
Got my money back only because I used PayPal. THEY know how to support the customer in these situations.
Would NEVER buy another product from the Rakuten.com site.
Date of experience: May 12, 2014
buy.com is one of my favorites. Have been buying from them for about three years. There prices are usually very competitive, web site is easy to use, but their customer service stinks. When you place your order make sure your shipping address is correct. Have received all orders in good condition and exactly what I ordered.
Date of experience: January 1, 2011
I was having trouble with getting my cash back offer from an online purchase and they fixed it right away and also gave me info on fixing the internet shopping problems. Thanks Ebates for your efficient customer service!
Date of experience: March 23, 2016
When looking for the best products with valid coupon without any hassle, its hands down the best Site to shop on and with. Plus Cash back bonus. Rakuten is Phenomenal simple as that, it will please you in one way shape or form.
Date of experience: April 23, 2019
One of the few times I actually use ebates to make a big purchase I never received my cash back really disappointed! Honestly think this is pointless. You can't even reach anyone other then sending in an email.
Date of experience: December 3, 2015
WHEW! It's said that one 'atta-boy" is worth ten "aw-
Shucks"... so here's an ATTA-BOY from me (or PC...'atta-
Person.')... Quite impressive to see a purchase that I just made
This evening already credited by you... You keep renewing my
Faith that some of these merchandising mechanisms truly do
Work the way they should. Many thanks! Cheers,
Date of experience: November 30, 2015
One of the best incentives for shopping online. A simple click or two gets you paid! I've received over $100.00 dollars... and counting.
Their customer service is awesome!
Thank you Ebates/Victoria V.
Date of experience: May 1, 2019
There was, a discrepancy with my cash back total. I sent an email. They replied within 10 minutes, & had the problem fixed almost immediately... this is what I call exceptional customer service! Kudos, to you!
Date of experience: September 6, 2014
I've used Ebates for several years now and have received $296 cash-back. Ebates is a solid organization all around. The business-model fits perfectly because it benefits both the site and the consumer simultaneously. Their referral promotions are more than generous. They cash-back site options are the most extensive of any of these types of services. Customer service is top-notch.
As a poor, deal-hunting student, Ebates is an awesome service. The percent-back may not seem like much (usually 2-5%), but given the fact that this stacks with any coupon code you may find, it's free money that actually adds up quickly. Browser extensions make activating cash-back super easy, and I've never once failed to receive the cash back in a timely manner. Incorporate into your online shopping routine to save a few dollars here or there for very little hassle. Highly recommended.
Tip for consumers:
Awesome service. Incorporate into your online shopping routine to save a few dollars here or there for very little hassle.
Date of experience: May 26, 2015
Because of my latest experience I will forever be a loyal customer and shopper with ebates! Absolutely BEYOND expectations and helped me in every way they could. Very fast responses- excellent reps. Thank you guys!
Date of experience: May 12, 2016
I must compare Ebates.com with another cash-back site, SavingStar.com. Ebates is fast, responsive, and on-point when responding to customer concerns. Ebates rewards customers for purchases incredibly fast. The competitor offers poor customer service, has admitted to being six weeks behind in replying, and worst of all, does not honor its own cash-back incentives. Bottom line? No comparison. Ebates wins out every time!
Date of experience: October 13, 2015
The customer service team was able to resolve my issue of missing transaction/points very quickly and gave me the credits I was due even though they were waiting for a merchant response on it. Great job!
Date of experience: March 13, 2015
Fantastic, SPEEDY experience with customer service today re a missing check... they were super helpful and quick on replies and fixing the issue. It's so refreshing to have such a smooth fix! Many thanks!
Date of experience: March 21, 2015
I have been using Ebates for a few years now. It is so easy to receive cash back for shopping. They have an excellent customer service department that usually responds immediately or within a reasonable amount of time. I would recommend this to anyone who not only shops on line, but also in stores!
Date of experience: March 12, 2017
My estimated cash back was supposed to be 10% for purchasing airline and hotel tickets which I took a screenshot of and overnight the percentage somehow dropped to 1% only. They are fraud. Will not used them again.
Date of experience: January 12, 2018
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
