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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Ebates will not pay on large purchases and will give you the runaround. This older news article explains a similar experience someone had when purchasing from a company, ebates saying that they never got paid so they couldn't pay consumer, except the company did pay. https://consumerist.com/2011/12/08/ebates-refuses-to-pay-out-credits-after-i-make-big-purchases/
Date of experience: December 19, 2016
I bought a shirt from them. Was given a tracking number and then all of a sudden was given a refund without even telling me why. I feel like if I hadn't used PayPal this site would have stolen my credit card information.
Date of experience: March 20, 2017
When I realized I never received my latest Ebate Check, I sent an email. It was answered promptly by Michelle, a customer service representative. Not only was the matter investigated and resolved immediately, it was done on a weekend! What a great company! I love Ebates.
Date of experience: June 21, 2015
I've been a member of Rakuten (ebates) for a long time. I'm not much of an online shopper but when the opportunity comes up, I use Rakuten. Getting money back on my purchases has been a wonderful reason to use the site and it's so easy to use. I try and get my friends to join (and not ONLY for the $25 I get from it.)
Date of experience: June 5, 2019
I don't know, maybe it's for a cell phone but I have to go to e-bates and then click and then go to the site to order... if I remember it's great. I still don't know how I'm to get my savings. Savings amounts vary one month it was 19 some and the next month 9... did I lose 10... hopefully it will sort itself out.
Date of experience: July 31, 2019
I emailed Ebates and asked them if there was any way that I could get credit for a purchase that I made without using Ebates first. They were so nice and contacted me right back after I emailed them. They gave me credit for my purchase as soon as I sent them a copy of my invoice. Ebates is the best!
Date of experience: January 13, 2016
Cant understand why I haven't received my 1st rebate check yet? Iwas emailed Tuesday stating it would be mailed out Friday 13th today is Tuesday 17th no check. When I contacted them was told it was mailed and they like to give it 21 days before following it up. This is my first time with them and I have a few hundred dollars due to me, I cant believe there attitude. What is the norm in days receiving your check once its mailed?
Date of experience: May 17, 2016
I inquired about cash back that I thought that I had earned through a recent purchase. The Ebates team responded very quickly, efficiently and professionally. My issue was resolved in less than a week.
Date of experience: May 28, 2015
I have been using ebates for about a year and it has been nothing but EASY! I love it! Today I need a little assistance so I contacted customer service by email and received an immediate response and resolution. Thank you ebates!
Date of experience: September 10, 2015
It's real easy shopping with Rakuten. I activate Rakuten before I shop anywhere I normally would. Rakuten lets me know how much cash back I will receive with each purchase and then I wait for the check to arrive. Simple and easy.
Date of experience: May 1, 2019
Ebates.com is ridiculously easy to use, and it covers big well known retailers as well as small boutique ones! It doesn't take any effort from the customer when using it and it brings you real money! How can you not use it?:-)
Date of experience: June 15, 2015
Yesterday was big fat payment. I was so excited to get my cask back $19.39
I kept checking at my PayPal account to see my money. But i did not receive any money from Ebates yesterday. That too bad
Ebates Scam :(
Date of experience: February 16, 2017
I like that everything is on one site, and that is also gives coupons for discounts.My only complaint is I wish shopping had higher points that can be earned, and that the coupon offers were bigger discounts.
Date of experience: July 31, 2019
Here was written my positive feedback which I wrote in November 2017 and I deleted it. After the first purchase, they asked me to leave a review here, although I still did not receive any money, but I saw them in my account. I bought a few things online in Black Friday 2017. And I still have not received a $ 41 cashback. Now August 15,2018. I live outside the US and here I could not cash in his check. I advised my friend to register for Ebates. And they did not send money, they still reduced my cashback by $ 25 and his 10 dollars. At first they had information on the site that I would receive money in February 15,2018, when February 15 arrived they updated the information on April 11,2018, then May 2018, and then August and now in my account I have $16 instead $41. I do not recommend to register there, and I'll try to delete my profile from there.
Date of experience: November 28, 2017
I was trying to rectify a cash back query and the response I got from Ebates Customer Care was prompt, polite and most importantly, answered my query effectively. All my friends use Ebates and it definitely had made online shopping more exciting!
Date of experience: February 15, 2016
I use eBates quite frequently and have had only 1 problem, and it turned out to be my fault for not going thru their site, even tho I thought I had. Because I had previously checked the site I purchased from thru eBates, I had a tracking # and they credited me the cash anyway. I've been quite happy and to date have received close to $400 in rebates I would not otherwise have had.
Date of experience: April 21, 2014
I was not sure when I first signed up for this program but now I am one HAPPY person. I get paid to do my own shopping! If I needed assistance or help their Customer Service was right there and they are AWESOME! I have received two checks already. Highly recommend.
Date of experience: February 13, 2019
I was told that they were USA business. False. Was delivered within a couple of days. Good. Both trash cans arrived damaged so I sent pics. I traded the tops to make one good one and said that I needed only one replaced. They said they would send one right out but it never came. Communication was slow, confusing and frustrating. Finally told them that they had to refund entire $ and send shipping labels before I send both back. They did. I am packing them up now. Both trash cans were larger than what was stated but I was willing to overlook that. I would hesitate to use them again. Judy Schurr
Date of experience: February 12, 2019
I have been ebates customer for about a year and I had a lot a problem to get my cash back. They are not dependable, they has a lot of promotions just to hook many customers, but they donot deliver what they promise. Also there are many cash back sites that offers much more than Ebates in every single store like befrugal.com, mr. Rebates, fatwallet, topcashhback and many others... I will never buy again with them.
Date of experience: October 27, 2015
I recently made an order through Ebates but did not receive the cash back from the store. I decided to email Ebates. I entered my name, email and some prompted information about the sale and within minutes I had a response to my concern stating that although Ebates had not yet received notification from the store, they would issue my cash back to my account! Within an hour, I received and email confirming my cash back amount. It was fast and easy with no fuss. I love Ebates and I love their quick response to concerns.
Date of experience: September 27, 2015
It's of course great to get cash back and so far Rakuten has timely paid the quarterly cheques. The reason for deducting a star is that sometimes a site will show up to x% of cashback but later you get nothing saying that category wasn't included. This is typically the case on Amazon. The rest has been a good experience overall.
Date of experience: May 2, 2019
When I discovered one of my recent purchases wasn't being reflected in my eBates account, I contacted customer service. Perhaps I have just grown accustomed to slow responses and having to follow up severbal times, but I was pleasantly surprised to receive a confirmation of receipt email almost immediately. And not an automated confirmation of receipt email, but an actual person responding to my inquiry. Long story made less long, although they are currently still looking into my inquiry, regardless of the outcome I will continue to be a loyal ebates customer and fan.
Date of experience: November 3, 2014
Poaching for ivory drives the slaughter of as many as 30,000 elephants yearly. Rakuten, still allows the sale of legal ivory on its platform. These sales mean elephants will continue being poached for profit.
Date of experience: June 27, 2017
They were uninterested in my report of non-delivery and resolving the missing shipment in a timely fashion. I have received the same form letter from multiple Buy.com CSRs. In the end I was forced to file a claim through PayPal and at this time it is not clear if I will receive a refund despite non-delivery of the product. My correspondence has remained polite and respectful, despite receiving the same form letter multiple times. My advice is avoid this etailer as their low pricing is made possible by unresponsive sales support and non-delivery of orders. On average I make 100 online purchases in a year, I have received better and more engaged support and order resolution from every other online store I have purchased from. Stay away
Date of experience: October 3, 2009
I thought I did a shopping trip through Ebates, but found out after the fact that I didn't. Ebates gave me a one time courtesy "pass" and credited me with the shopping trip. Since beginning with Ebates, I have the button to click on anytime I shop online, and will always shop through them. You can't lose. You don't pay extra for what you're buying but you get rebates for doing what you do anyway... shop online. So start winning with the rest of Ebates satisfied customers!
Date of experience: June 30, 2015
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
I am terribly sorry for the experience you encountered. Any customer who is not satisfied by the service offered by a merchant on our site is covered under our worry free guarantee. Please feel free to reach out to our support team on 800-800-0800 or via the following form https://support.rakuten.com/hc/en-us/requests/new. Rakuten.com is based in San Mateo, CA