- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
This company does not typically respond to reviews
Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Easy to use, works with a multitude of first class merchants and like all the ads say, you essentially get paid to shop.
I would appreciate a long-time user bonus rather than one for recruiting new users -- just saying.
Date of experience: June 7, 2019
I really love the Ebates app. They have never once let me down or getting money back on my purchases. There customer service is excellent in answering e-mails of questions or concerns in a very quick time frame. Thank you Ebates
Date of experience: May 14, 2018
This is amazing - Brilliant idea! Sad I didn't come up with the idea myself, thankful I can make several hundred dollars back a quarter by just doing what I do best... online shopping.
Quick email customer support response as well. It's like there's actually humans on the other end! ;)
Date of experience: April 7, 2015
Im not going to say ive not had any issues on here, but when i do, they handle it right away. You know there is a person on the other end of that email.
I really love ebates, its free money in my pocket!
Date of experience: May 28, 2015
I've been a member of Ebates for a few years now and I must say I was skeptical at first, but after giving them a try and seeing just how many online stores they have agreements with is very impressive. If I have ever come across a problem, their customer service department works quickly to get the issue resolved. Two thumbs way up from me
Date of experience: April 29, 2015
Purchased a Kohler kitchen sink. It arrived in an opened box with no protective packaging. Clearly, this sink had been returned. I am having it installed and will report if there is damage that I cannot see at present.
Date of experience: April 10, 2016
I've made one successful referral so far, and multiple qualifying purchases. Money from Rakuten shows up in my Paypal account with regularity. I only wish more merchants would get onboard with in-store purchases.
Date of experience: April 23, 2019
So, I've been a fan of Ebates for a long time, but recently I notice that when you buy a big ticket item (just recently bought a laptop from Dell, started out from the Ebates site as I always do) they DON'T record it. Then when you contact their customer service, they tell you it's because the vendor didn't sent them the tracking info or some b. S. like that. It's funny how it only happens on big ticket items. This has happened to me at least 3 times in the last two years. I think I will stop using them. There are plenty of other sites where you can earn points or cash back.
Date of experience: September 6, 2013
5 stars- ebates has the best customer service team! Very helpful, replies quickly, professional, kind & resolves matters immediately. It's been a great experience to shop online thru ebates. Thank you very much!
Date of experience: September 6, 2014
Though they don't have a phone line you can call, the customer service was prompt, helpful, and generous. This site is already great in terms of its concept, but having a great support staff shows how well the company is run and that they care about their users. I highly recommend using this sight and recommending it to all who ever do any kind of online shopping.
Date of experience: March 3, 2015
This website sells OEM or non-authenticated brand name product at regular price. When issue arises, they disappeared conveniently. Also they do NOT accept or post negative reviews. It's like a scam artist.
Date of experience: February 2, 2016
It's a great company where you earn money for stuff you're buying anyway. And their customer service is amazing. Any time I've ever had an issue, or didn't get credit for a purchase right away, they're resolved it in record time without hesitation. They respond to questions in a very timely manner and all of their representatives are extremely knowledgeable.
Date of experience: June 29, 2017
They appear to use bait & switch techniques. No discernible C/S no. To call.
Does not respond to customer emails.
I'm now very concerned that my CC info is in the hands of a disreputable actor.
Stan N.
Date of experience: August 12, 2014
Of course it's a great app to earn "free money" but... Ebates has a FANTASTIC customer support team! They are friendly and go above & beyond to help resolve any issues. Their support team is every bit as great as getting the Big Fat Check! I definitely recommend anyone and everyone try this out! You won't be disappointed!
Date of experience: October 13, 2017
Excellent cash back site. They always ensure you get your cash back from purchases as advertised. May take a bit long sometimes to update but they honour their end every time and I appreciate that. Customer service is good as well very polite, thorough and helpful. Highly recommended if you shop online often.
Date of experience: January 9, 2015
Customer service is so quick and always helpful if there is a question. I usually purchase online, get my money back, and pick up the items from the local stores - Walmart, Home depot, Lowes. Everyone should use Ebates!
Date of experience: February 22, 2015
I completely agree with previous reviewer, she expressed how I felt with the shopping experiences via Ebates. Any issues I had, resolved within very short time frame. I was very pleased to be referred by my best friend four years ago and never regretted. Sometimes we even get better promotional offer/deal exclusively for Ebates members only. Its also a safe way to help track my shopping habits and routine. Its easy to use via any web browser such as Chrome and Safari, maybe try it via App and you are going to fall in love with it.
Date of experience: December 4, 2017
Shocked at how great this service has been. Customer service consistently responds within a day if not that day... have earned over $60 in less than two weeks just doing normal Christmas shopping. Discrepancies and follow up questions immediately answered and resolved. Tabitha and Ashley are the best! Every email has been responded to with courtesy, professionalism, and expediency. Better customer service than merchants that I actually pay for goods and services. This company is handing me money for stuff I would buy regardless, and still giving exceptional and considerate customer service for any and all inquiries! Thank you Ebates!
Date of experience: December 7, 2017
I have used them faithfully & have to fight to get my cash back by filing inquiries & submitting invoices / documents providing my shopping trips. Stores (many) don't report the purchases THEN ebates credits much less than what entitled too. Example purchase was 5% cash back & ebates gave me 1.00 on a 99.99 purchase. Hmmm basic math
Ebates takes referrals away if its a family member even a cousin who lives with you. Then they will block you out of your account!
Do NOT refer people & only use if you like to continually argue then prove yourself to get paid what they promise!
BEWARE!
Date of experience: May 24, 2017
Recently I've had a few questions regarding a couple purchases that I made using Ebates. I went to there Help section and clicked on "Where's My Cash Back?", typed in my information that was asked and hit send. Super easy site to use but I didn't think I would hear anything back really quickly. Within 24 hours I was contacted and was told my issue was taken care of. This is how customer service should be. Alexis, you rock! Keep up the great work Ebates!
Date of experience: March 23, 2015
The original ebates actually gave cash back on every purchase with no problem now this dumb $#*! version of ebates is abomination and should've been changed if i could rat rakuten 0 stars or negative 0 i would
Date of experience: April 19, 2020
Using Rakuten is a great way to make money while doing your regular online shopping! I had an issue with them mailing me one of my "Big Fat Checks" and their customer service resolved the issue within a few hours! I highly recommend Rakuten!
Date of experience: June 23, 2020
I've been using EBates for over a year now and recommend it to all my friends. What can be better than to shop in the stores you love and get money back doing that! Also, the customer care is absolutely perfect! Always timely and attentive! Thank you guys!
Date of experience: April 30, 2015
The only thing better than the fantastic savings and practically endless vendor list is their Customer Service. Professional, respectful and results driven. Many companies need to take a page from their book! Joelle - you are a genuine pleasure to deal with!
Not using ebates.ca yet? Really? REALLY? Give your head a shake, then get yourself registered already.
Date of experience: August 6, 2014
While learning my way around Ebates, the people in Customer Care have been most helpful. In addition, they are so professional and courteous that I don't feel like my questions are an imposition. Thank you for everything!
Date of experience: January 23, 2015
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
