Rakuten

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New Jersey
1 review
0 helpful votes
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Excellent Customer Service
March 25, 2015

I recently had an issue in assigning where to send my rebates. I called Ebates Customer Care and received excellent treatment. The woman named "Kathleen" was extremely pleasant, which you don't always get on the internet. She solved the problem, and was on my way, a very satisfied customer.

Date of experience: March 25, 2015
Maryland
1 review
0 helpful votes
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Excellent Customer service
May 15, 2015

I purchased put an item from sears in my cart and 2 hours later the price changed and it was $250.00 more. I contacted sears thru chat and was able to get original price but lost my 3% from ebates. I contacted them and they tried to resolve issue for me. Unfortunately, Sears would not honor cash back, so ebates gave me $10.00. That is customer service.

Date of experience: May 15, 2015
Washington
1 review
0 helpful votes
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Great customer service!
July 14, 2015

I had an issue with one of my purchases, didn't get my cash back. I emailed ebates and ask them the reason why I didn't get it. I am a online shopper and this is by far the best customer service I've come across with! They emailed back to me and took care of my issue like in no time! Besides making your shopping even a better experience giving you $$ back, it is a trusty company! I definitely recommend it!

Date of experience: July 14, 2015
Ohio
1 review
4 helpful votes
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I made a purchase through their website, as needed to earn cash back. My balance was near $100. However within a month, they removed the highest cash back bonus from my balance ($75), without a word.
I completed a Missing Cash Back form, to which they then requested the order details. Why do they need the details when the Shopping Trip information was right there with everything already?
They don't want to pay out, so they remove high cash back earnings. They've also re-designed the Shopping Trip page to where you cannot access any details past the current 3 months.

Date of experience: August 10, 2023
New York
1 review
0 helpful votes
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It's the best!
July 31, 2019

I enrolled in Rakuten back in 2001 when it was known as Ebates. To date, I have "earned" over $2200 in cash back. I do the majority of my shopping online and nearly every site at which I shop is listed. On the very rare occasion that a rebate hasn't been posted, I contact Rakuten and immediately receive my credit.
I have recommended them to all of my friends and relatives.

Date of experience: July 31, 2019
New York
1 review
0 helpful votes
Follow Micah S.
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I have used Ebates since their inception and was a FatWallet user previously. I have found them to be fair and responsible. Recently, I clicked through and made a number of purchases on Ebay and although cash didn't post, after a number of emails Ebates deposited the money into my account even though Ebay changed the terms of which department and percentages I should receive.

Ebates is a great way to get free cash when buying online...

Date of experience: June 11, 2018
Washington
2 reviews
3 helpful votes
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Great Customer Service
February 23, 2024

Following this issue, Rakuten customer support promptly sent a response. I then received my cashback and will continue to recommend their site and services.

Date of experience: February 21, 2024
Pennsylvania
1 review
1 helpful vote
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Customer Service
January 17, 2017

A few days after I booked a hotel with Expedia I realized that they were one of the "stores" listed on Ebates. I sent an email to the customer service department and then a copy of my confirmation. Within hours they credited my account with the appropriate amount of cash back for my purchase even though I didn't "click" through their site.

Date of experience: January 17, 2017
Missouri
1 review
0 helpful votes
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One of the BEST and HONEST place to do business
February 11, 2016

I am probably a medium online shopper but I always go through ebates to find the stores I want. Even if I only get a 1% cash back, it adds up quickly. And the customer service totally rock. The few times I had questions, they were answered quickly and politely. If you do any online shopping it would be silly not to go through the ebates link!

Date of experience: February 11, 2016
Delaware
1 review
0 helpful votes
Follow Sandra F.
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Like free money? Who doesn't! That is exactly what Ebates offers you. Money back for purchases you would make anyway. You don't even need to remember to do anything- if you download the Button onto your browser, a reminder automatically activates with a button to click so Ebates can track the purchase and you get money back. You can even register your credit cards to earn cash back when shopping in stores- automatically!

If you ever have a problem or concern, contact Ebates for the quickest, most thorough and friendly customer service interaction!

Date of experience: October 19, 2017

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61