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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
This does not require me to actually go to their website and choose a company to buy from. If I visit a site they offer rebates on it automatically pops up. You do have to understand that if you go out and do not purchase anything and then sign back in to purchase items you have placed in your cart, that it may not record that purchase. I have been getting rebates from this site for over 10yrs.
Date of experience: January 7, 2019
Huge disappointment. Rakuten tempt everyone with their referral programs, but all that is a bad joke. I referred my wife and they have revoked the bonuses and blocked the accounts stating that they were made by same person. I can understand that they need to protect themselves from multiaccounts frauds. Problem is that they did not even gave me a chance to prove that account was made by my wife and customer service was completely ignorant and unpleasant. On top of that they gave a point from terms and conditions that they can remove the bonus at anytime for any reason or no reason! This is just ridiculous. Do not use the service just to spare yourself nerves and dissapintment.
Date of experience: May 16, 2020
I purchased a laptop from Dell via Rakuten cash back referral website in November and didn't see the cash back recorded in my Rakuten account after a week. I contacted Rakuten and immediately received a response. Rakuten researched the missing cash back and credited the missing cash back. Customer service and email response are quick and on point. Just be patient. I trusted Ebates and trust Rakuten even more after it took over Ebates.
Date of experience: January 1, 2022
Just worked through an issue with ebates and it was resolved quickly and correctly. Such a great website. I do not know why everyone does not use it. I have been a member for years and have never had a problem until this month and it wasn't "a problem" just an issue and it was resolved quickly with great communications. No wonder they are still around!
Date of experience: March 23, 2016
I do feel that Rakuten offers a great value to shoppers. I would like to be better informed when I make a purchase whether it is qualified for a refund an how much. It is difficult to know whether to make a particular purchase.
Date of experience: July 31, 2019
I made two purchases on Open Sky one on Dec 9th and Dec 12th and have not seen any purchases. I called and got a run around and the Tracking number is no good. I have the USPS looking for it and can not find it. They are saying that it never ship. I hope Ebates look into this company before other people get screwed over like me. The gifts were for my wife from the kids now I have to try to find something else 3 days before Xmas.
Date of experience: December 22, 2015
I signed up so I could purchase an item, which by clicking on one of there advertisements didnt take me to the correct item. After trying to find the item for 10 minutes I was able to put it in my cart and pay for the item with paypal. Then not long after I received a email saying they could not verfiy my paypal information, mind you this is the same paypal account I have been using for almost 10 years not with multiple vendors, websites, and sending money to people.
At that point it was not worth the added frustration to call them to rectify the issue. I paid $29 more for the same item from an online retailer that took me less than 60 seconds to complete the transaction. Not worth the time or spam from this retailer.
Date of experience: April 23, 2019
One way to save money when travelling and buying online or booking accommodation online is using ebates website to connect through to thousands of online stores and you will get 3-10% cash back on your purchase. I've been travelling for 7 years and this has saved me tons of money. So here is referal link if you wish to use, and you will get a $10 welcome bonus:)
ebates.com/r/THREEO127
Date of experience: December 12, 2018
My account was missing a 20% refund from a shopping trip last month. When I questioned the missing refund the ebates response was timely and courteous, The refund was applied to my account the same day.
Date of experience: November 3, 2015
I am not a happy camper! I did not receive Seeing of a4 or anything else regarding a $10 gift God. I was under the impression that I would receive a $10 gift card when I joined which is only a week or so ago. I have not received any $10 gift card you ever heard anything about it in my emails from them It appears that I have money in my account but nothing regarding gift card and I would have snapped up an Amazon card Immediately.
Date of experience: May 2, 2014
I recently had an issue with an Ebates order. I contacted customer service and received prompt and courteous customer service! They went above and beyond what I anticipated. Thank you, Ebates! You are amazing!
Date of experience: July 26, 2015
On Jan. 17,2014 I purchased a "new" Panasonic DLP TV, (actually a 2005 model), for a little over $100. I received an immediate email confirmation of the order, acknowledging the receipt of payment, and confirming shipping of the TV. I did not receive a TV, but instead received a lamp assembly for the TV. I have called the seller three times and left two messages about this, but no reply has been received.
Date of experience: January 22, 2014
I did not receive my first check dated November 2014 and requested that this check be cancelled and reissued.
I then received my second check dated February 2015 which I deposited and informed ebates and requested an update on the November check.
Ebates emailed me and indicated that both checks were voided in which I replied and asked that the first check be voided only as I deposited the second check.
Within minutes they rectified the issue and reopened the second check.
Tip for consumers:
If you are a business owner who shops online regularly, use this website to get cash back and even more cash back when you refer friends and a chances to win great prizes.
Date of experience: February 26, 2015
I have been using the website for years and recently installed the plug in for the Edge Browser.
The only complaint I have is knowing if I am still set to save or not when using the plug in. Sometimes if I have a lot of shopping to do, or have to login to a site, the savings is not obvious if it is turned on or not.
Date of experience: July 31, 2019
The Customer Care team is awesome. I washed and dried my check with my laundry and it was torn in 4 pieces. The Ebates Cust. Care team informed that a new check would be issued on the 9th of the month. I asked for the address to send the torn check and was informed they did not need it. Wow! Ebates ROCKS.
Kind regards,
-Neil
Date of experience: February 25, 2015
I ordered a laptop on hp.com where ebates says 8% cash back. Waited for a week to get the amount added to ebates cash it is not added. When contacted they simply said order is not placed from ebates. I belive they pay only amount less then $10.
Expected amount is $104 but no response.
Date of experience: June 23, 2017
In early 2000, I began using Ebates, which later turned into Rakuten. I LOVE their service, and whenever a CashBack deal hasn't been honored yet by a store, Rakuten immediately adds the funds to my account the moment I submit the online "Missing Cash Back" form. I take screenshots on my phone to keep a record of every purchase that has a Rakuten deal. This way I see the payment info and the CashBack deal discount percentage, which makes it easy to track via the Rakuten account dashboard. Some of the savings are significant, and the smaller savings add up too. Any kind of CashBack is always welcome! I have nothing but praise for Rakuten and introduced it to my friend a couple of years ago. She's always amazed, how much CashBack she earns. Thank you, Rakuten - we appreciate your great service! :)
Date of experience: August 6, 2022
I have used Ebates multiple times and have always been well pleased. I recently had to reach out to them and they were more than willing to help and go out of their way. They responded very soon and were more than accommodating. Will definitely continuing using them and will most definitely refer friends/family to them!
Date of experience: May 3, 2015
Many times I do not get credit for what I have bought. If you want them to find out why be prepared to dig back months lookin for the online sales that did not pay you for. Once I pay for an item and it is delivered I forget about it. If their system is so good they should have all the info. Why is it up to me to keep track of their business. I quit dealing with them for the puny check they send. Most of the times it is about 30 percent of what it should be. This is very aggravating.
Date of experience: August 9, 2017
It's very easy to go to the Rakuten website, find the site I want to purchase from, and place the order. After that, in a little while, I get a check from Rakuten that covers all my purchases through them during the past 3 months. Couldn't be better.
Date of experience: July 31, 2019
Just last week, I questioned whether I received my last check due back in May. I contacted Ebates and asked them to look into it for me. I got my first reply from them about 2 hours later saying they were contacting that particular department and would be right back with me. The next morning I received another email saying they were checking into it. That afternoon they sent another reply that I had deposited it on a certain date. I checked that out and they were right. I hadn't checked back far enough! That was PROMPT service. Thank you Ebates!
Date of experience: October 31, 2017
I had a terrible experience at ebates, I start making my purchases before discover www.befrugal.com, that offer better cash back rate for 75 % of stores, for me the best cash back site. When the payment date was aproaching Ebates decided to desactivate my account and keep my accrued money, I dont recommend this site.
Date of experience: May 6, 2017
A couple of nights ago I was shopping online & thought that I had Ebates enabled for my purchase. It was a big Ebate, so I was extra happy! Turned out that somewhere along the line I messed up and didn't get that Ebate — but when I let them know & provided proof that I'd bought the product, they gave me the credit!
Hooray for Ebates!
Date of experience: March 11, 2015
I ordered a product from Buy.com. It was subcontracted to another web company, sfplanet.com. The product was sent to the wrong address. When I discovered what happened and notified both companies, nothing has been done about it.
Date of experience: June 19, 2011
The customer service is unparalleled! Even though they hadn't received my order information from the store I shopped at and even though I didn't have the confirmation email, they still gave me Ebates cash while they investigated the problem! The response is immediate and the staff is courteous and will go above and beyond to help fix your problem! They really are the best!
Date of experience: August 4, 2015
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
