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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Rachael (whom I believe I've emailed with before) is truly a problem solver and she does it with a pleasant tone (not easy in the written word). If I were you, I would hang onto this one; if I owned a company I would want her working for me.
Date of experience: September 21, 2014
Don't use their site. When you use its things freeze and crash. Also they don't always give you your money when you shop through them. Then I will send in a request because they didn't credit me and then they will send me a 3 parargraph long email saying how they can't credit me because my order number is real (even though I take it directly from my confirmation page) and how I don't know how to use the site. Blah blah blah crap. Basically they don't want to credit you. Not sure the point of their site. And the customer service representatives are VERY rude.
Date of experience: March 16, 2017
I want to say that I am very pleased with the professional service I received today from Alexis Rowald. She was very helpful, kind and answered all my questions. I will
Certainly refer friends to Ebates, due to my wonderful experience with Alexis!
Thank you!
Date of experience: August 25, 2014
Love my watch. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again. Good experience, will buy again.
Date of experience: July 31, 2019
I am completely pleased and so impressed with EBATES. As a brand new user of this program I had a question about a shopping trip I made, so I sent an email. Almost immediately, I had a reply. John did a fantastic job in responding to my inquiry. I am a frugal shopper and I am so excited to start saving even more money as I use EBATES. I have already shared the link to this site with a number of my friends.
Date of experience: February 7, 2015
Just wanted to let you know that I like your site; easy to use
And fun too. Your customer service is great and extremely responsive too - once had an issue where I shopped, somehow didn't notice wasn't in Ebates, but with my confirmation info, you gave me the cash back. That was awesome! I try to use your site as much as I can, but I usually shop Amazon and unfortunately, not in the departments you advertise. I also love the Ebates button - I have it on my Chrome tool bar. AND I love that when I go
To any site that you sponsor, the button pops up to remind me to click! I'm so glad that I found your website.
Date of experience: March 2, 2015
I; have been using rakuten from a long time. It is easy to use and the rewards transferred to my american rewards is simply awesome. The offers keep coming and the option to get points while doing instore shopping is really nice. And getting points while ordering food from grubhub etc is another plus.
Date of experience: June 4, 2020
Used this site quite ofthen. Normally sells products cheaper then other sites. Most items are shipped by 2nd party vender and always got what I ordered within a week. Nice alternative to Amazon which I use as well when I can't find it on here.
Date of experience: December 31, 2010
It is amazing how you can get money back for online shopping. It is super easy and fun! I have an extension on my browser that lets me know that cashback amount as well as the coupons available. So not only can you get money back they are saving you money as well. Can't beat it!
Date of experience: July 31, 2019
I recently wrote to Ebates customer service in regards to the possibility of having my last Ebates check, which I had unfortunately lost, replaced. Almost immediately, I received a courteous reply from Chris in Customer Service. In subsequent correspondence (through email) my problem was resolved with utmost kindness. The result is that they are going to replace my lost check. Of course necessary precautions need to be taken on their behalf to void the original check, etc. Thus my replacement check will be sent next month rather than this month. Ebates customer service could not have been nicer! They even apologized to_me_ for any inconvenience although I was the one making extra work for_them_. I realize that their response could have been "Sorry, but our policy is to not replace misplaced checks" so I am especially appreciative of their generousity!
Date of experience: June 3, 2015
I was really in a huge need for 5 acer notebook specific model BZ897 i found 1 on ebay and two on rakuten.com place an order on ebay and received the notebook really fast placed an order for two acer notebook on rakuten.com never received the item had to contact customer service to receive the refund. Does anybody here know a trustworthy site that i can buy acer BZ897 i really need to find 4 more of those for my company please contact me to let me know where i can buy more
Thanks
Date of experience: July 2, 2013
Just wanted to say that I love EBATES! I received my very first check this week for $34 and I already have $64 pending! I love going to one place and being able to shop my favorite stores. This year, thanks to the promise of cash back, I did most of my Christmas shopping online. This definitely led to less stress for me! I've even convinced my mom and daughter to sign up for EBATES.
Thank you EBATES!
Date of experience: December 20, 2014
Cash back for shopping? Definitely YES! And they have GREAT customer service on top of the cash back, means that I'm a big fan of eBates! There's no reason NOT to join eBates and I tell all my friends and family to join. :)
Date of experience: May 4, 2016
I used Ebates ( like I do all the time) and my Kohl's order never linked. I emailed Ebates and sent what I was asked to and guess what? I received an email letting me know that my money had been entered for me! What a GREAT team you have working for you.
Date of experience: August 18, 2014
I have yet to receive a penny despite a couple of dozen purchases with ebates pop-ups claiming I would. I know others have had success (using smartphones), but I believe the app is not robust enough to work with a multi-tasking desktop user who has more than one webpage open (which I virtually always do). Too bad because I'm a big online buyer, but it's not worth my time to constantly reorganize my workflow to attempt to get ebates working for me. I suspect that the company makes much of its profit by charging the sellers for sales like mine that are not actually paid the rebates the pop-ups promise.
Date of experience: October 18, 2017
Love Ebates, they have really stepped up their game after merging w/ Fat Wallet. I didnt get cash back from Ebay so filed a complaint and they instantly verified my info and gave me cash back! So amazing, no hassell or wait. Cashback literally appear less than 5 mins after order has been placed. No delays like Fatwalllet used to have. Very helpful and easy to manure website. Thank you Ebates, you are awesome for offering cash backs for Ebay and other websites that dont usually do cash back!
Date of experience: May 19, 2016
I am new to the ebates site and while I went thru the site to place an order my computer crashed. I got back online and placed my order. Unfortunately the order didn't go thru ebates. I texted ebates customer service and Alexis helped me get the ebate cash I missed. She was very quick in taking care of me. Great experience with Alexis! You are awesome! Thanks so much!
Date of experience: March 17, 2015
I am new to Ebates and did not quite understand what I needed to do to get started with this program of getting money back. Nicole of customer service service helped me. I had received an order the day before from an Ebates store. I emailed Ebates Customer Service, told them of my order. Nicole asked me to send a copy of my receipt. I did, and because it was my first time, I was given my Ebate with instructions on future use of the website.
Ebates is kind and professional. Thank you Nicole.
Date of experience: January 25, 2015
Each time i contact the Customer expert, they promptly resolve the problem.The best cashback site I have ever used in terms of tracking cashback, referring friends and resolving the ticket as compared to other cashback site.
Date of experience: January 22, 2018
I've been using ebates for almost 2 years and love it! I have to give a special shoutout to their customer service who credited me for a purchase that didn't show up. They credited me within a day because they didn't want me to wait for them to look into it!
Great responsiveness!
Date of experience: September 22, 2016
Bought a second hand book and a second hand DVD from two different dealers, one French and one Spanish. Everything was delivered on time and paid with PayPal. No problems of any kind and I saved quite a few Euros on both deals compared to ebay or Amazon. And by the way: I'm real and not working for priceminister:-)
Date of experience: July 12, 2014
This company suchks... was looking for a new game and found that buy.com had it in stock supposedly when eveyone else had it sold out... ordered it waited a week and no game... sent them an email that said please ship game or take off the fact that its in stock on your website... the return email was "your order has been cancelled". This was a couple of years ago... so far they've missed out on at least 5K in sales since I will never do business with them again and advise others the same...
Date of experience: August 28, 2011
I consider them a scam. I bought an Amex gift card at American Express Gift Cards and Business Cards a month ago. Cashback was not awarded, supposedly because I used a non-Ebates coupon. OK, fair enough. A couple of weeks later i bought another Amex gift card. This time I did not use a coupon. Still, cashback is not given. Now the reason is - Amex gift cards are exempt. Ironic, as the merchant exclusively sells Amex gift cards, nothing else. It seems Ebates is trying to get out of paying cashback and is inventing reasons.
Tip for consumers:
Beware.
Date of experience: August 22, 2014
E-Bates and Rakuten may have merged, but EBates paid me well and honestly for my online purchases. I did not have any negative feelings toward EBates. I shop online a lot and always click on Rakuten. However, I received a notice from Rakuten that I earned only $2+. I have negative feelings towards Ebates/Rakuten now since I question their honesty.
Date of experience: December 15, 2019
I tried many of them, and Ebates is the best cash back portal for me personally.
Read a small guide here: http://eonlinecash.com/online-shopping-cashback/
1. You can shop without entering site every time, using button.
2. It has small limit to withdraw money - $5.
3. Ebates has a referral system and you can earn $10 per friend invited.
4. Site has over 2000 online stores and merchants.
5. Best cash back percents.
Tip for consumers:
Register from someone's referral link to get $10.
like this one: https://www.ebates.com/r/NSKHU1?eeid=28187
Date of experience: June 23, 2017
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
