Rakuten

I have been a member for 3 years and during the switch over to rskuten all my funds are lost and I have a zero balance. The help I'm getting is useless, just a generic response. Anyone else incur this problem of lost funds on the switch over?

Easiest way to earn extra cash$$$$. Simple, simple, simple! It is a no brainer, if you are going to buy online, why not go through their website to earn a little extra cash. They really do send you a check, it is a nice surprise in the mail. :) Highly recommended!

I purchase the item on December 20th 2014 and that suppose to be gift to someone i waited so long. But I received email on Jan. 8 2015 that my order is cancelled as they are out of stock. This not the way to business, If you do not have in stock do not take order or do not complete the order after taking order on Christmas time. If you complete the order then its their responsibility to complete the order, no matter they have it or not they have to arrange for item and supply to buyer. Very disappointed will never buy from this site.

I was in my account and was looking at my cash back history and noticed the system stated I should have received a check in November. I emailed customer service to notify them I hadn't and Stephanie researched this for me and I have a check being reissued for the amount. She was very nice and answered quickly. Thanks

I had placed an order using Ebates, and the vendor I used had a limit on the number of items you could purchase in one transaction, so I ordered the same item 3 different times under the same login for Ebates. I only received one Cash Back amount for the items. Once I realized this I sent an email to customer service and he told me to send over my other 2 orders and he would credit my account, so I did. As soon as I got him my information I had my credits in my account just a few minutes later.

I have been using E Bates for a little over a year now. I travel in my line of work and I say and hotel at least four nights a week. I have booked every hotel since January 1 through eBay. I have not been compensated my 2% on any of my hotel stays. They tell me that it is because they have to wait to receive the information from the hotel confirming my stay. I go out of my way to forward them the email confirmation of my hotel booking before I stay and after I receive my email receipt, I forward that to them as well. I have no doubt that they are being paid by the companies they advertise, but they failed to pass that rebate incentive on to the customers that are buying the goods. I am thoroughly disgusted with the site. If anyone knows of a comparable website, I would love to try them.
I received a response from eBay saying that they would like to look into my account. I have emailed them on a weekly basis expressing my frustration. My email address is, *******@hotmail.com.

Worse on-line company I've ever dealt with. I also wished I'd seen these reviews before ordering. I placed 2 orders the same day for the same item [2 different delivery addresses]. Item showed in stock. Two days later I get 2 emails [1 per order] saying items had shipped. 3 days later no tracking # is showing so I contacted the vendor [Tradecozone] to get one. 2 days after that I had still not heard back so I contact Rakuten. All I got from Rakuten is a email saying I was being refunded on my 1st order. Since then I've emailed Rakuten 3 times, Tradecozone once more, and left a voice message with Rakuten. It's a week later and I still can't get a response from either. I have no idea what's going on with the 2nd order. If the item was out of stock, why did it show shipped? If out of stock then where's my email about a refund? Where's the refund? Did the 2nd order really ship or not? If shipped, where's my tracking number or better yet, where's my item?

After I couldn't find my "cash back" from a pretty large purchase, I contacted customer service and they were very prompt in getting back to me (within a day). The retailer had actually processed my order number incorrectly and it wasn't showing that I had purchased from the retail site directly. Customer service quickly responded and informed me I couldn't get my cash back because of this reason and kindly offered me a "valued customer cash bonus". I emailed customer service again and verified that I made my purchase from one of the Ebates retailer links... they very promptly responded, remedied the situation and I got the full amount of my cash back! I really feel that Ebates values their customers and it was evident through my experience with customer service. Again, they were prompt, courteous, gracious and persistent in really helping me. Thank you!

I do most of my shopping online and once I got connected with Ebates.com, well, to say the least, I was thrilled to see all the shopping I could do and get money back while shopping.
Now, I do all my shopping with Enates.com, even planning a vacation! Flights, cruises, hotels and so much more.
Thank you Ebates.com!

Like the site BUT they have limited amazon cashback

I am the founder of a new app called EzBucks. It is an iPhone & iPad app that rewards users 3.25% cashback on anything they purchase through amazon, its similar to the website Ebates, however unlike them we pay cashback on all categories including electronics. The best part is you still complete the purchase like normal from amazon (meaning you can use a CC that offers cashback and save even more).

https://itunes.apple.com/us/app/ezbucks-cashback-shopping/id*******?ls=1&mt=8

My experience with Ebates was top notch when I needed to request cash back on a purchase I had made through Etsy, a new affiliate partner they were promoting. I hadn't realized I clicked through the Ebates referring link with an alternate Ebates account, so when I made the purchase, the cash back posted to that account instead of my main used one. When I inquired, the associate looked up the transaction/order, credited the cash back, and offered to consolidate the two existing accounts so that my cash back would all be in one place. All in under 24 hours.
Fantastic customer service and very attentive to the needs of their users!

I have recently joined Ebates and just wanted to share how great the customer service is and the overall experience has been. I have only made 5 purchases and already rung up $89 and the Ebates referral program and the deals and savings they offer through all the sites that advertise through ebates which are all A Rated major stores. Give Ebates a try and you be thankful with the savings on every purchase. The Ebates cash back adds up quick and is a no brainer with no strings attached. Ebates is a Top Notch A+ operation!

ebates.com immediately responded to my request online for a reimbursement for a purchase that hadn't gone through. So they immediately gave me the money, even before investigating with the realtor - so awesome! They are amazing.

My first few purchases didn't appear with cash back. I thought that would be the end of my use of EBates. Upon contacting customer support I received a personal reply about them contacting the mercant. The next day the money was listed in my pending account. I contacted customer support two other times being new and the same positive replies with the money pending in my account.
Since then, I wait, and 100% of the time the money simply goes into my account automatically. I am giving four stars because I would like to see the money in my account quicker.

My coworker recommended the site and I joined and ordered my online stuff the way I always do but now get $$ back! I had to email ebates a few times and always got prompt and clear feedback. I recommend for anyone who shops online!

Ebates was the very first cash rebate site I used, I never had any major problems. I don't use Ebates as much nowadays because their rebate % is not as competitive as Upromise where I can get a total of 10% cash back when I pay with my Upromise credit card. However I still use Ebates on certain stores that I can't find on other available rebate sites.

I love this site. The savings are great and the customer service is the Best! I found an E-Bates uncashed check which was over a year old and within an hour I received a very timely response and will be issued a new check! Thank you EBATES!:-)

I had thought I was going about the shopping process correctly when I discovered I had been doing it wrong. Krystal helped me figure it out and went above and beyond to fix the mistake and explain the process. I'm glad to see there is still great customer service out there.

At first I was a little worried because when I went to try and contact customer service I couldn't find a number to call but I emailed them and got a reply really fast and the issue was resolved and my account was credited. This was all within the same day!

I've recently purchase 2 sets for dining chairs from Rakuten's website and received only 1 set. Rakuten asked to try work things out directly with the seller-123Stores. 123 stores said that they've had an error on the listing and the price was only for one chair although the listing clearly called out the price for a set of 2 chairs. 123stores refused to ship the balance of my order and asked to accept a small credit against the 2 chairs that I've received. The credit wasn't even 50% of the paid price, therefore I've asked Rakuten to help. After emails over emails and hours on hold they discuss the issue with the seller and provided with a 50% refund for the balance of the order. Now, I have 2 chairs and I need to find 2 more chairs to match the ones that I've received. What a hassle! I've wasted so much time by dealing with these people... I warn you DON'T BUY from RAKUTEN or 123 Stores!

I love the idea of ebates. Why wouldn't someone ebate? I recently had a missed opportunity to ebate having tried to use a coupon while shopping. Ebates reached out the the company on my behalf, verified the order and came through with the cash back I thought was gone. Cathleen was a pleasure the whole time through. I am an extremely happy Ebates shopper and after such wonderful emails regarding this shopping trip I'm even happier than I was before. Thanks for keeping me happy Ebates! And thank you Cathleen, you are amazing and kind!

When I purchased a larger item~over $400 they told me that the amount was attributed to another site. Which is complete nonsense there was no other site no other coupons. Just lies to get out of paying anything. So go ahead receive tones of spam from using their site as long as you only plan on getting $. 03 on your $20 purchase because any large amounts they claim that it is not registered with Ebates. Plus every time I make a purchase EVERY single time in order to get the money I have to put in a claim that I never received it. DON'T WASTE YOUR TIME with Ebates.

I don't remember getting my $10 gift card, so I contacted Ebates if they could tell if it had been used? They couldn't, but credited my account $10 to make things right! I couldn't believe it... so nice... and fast... great experience!