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Rakuten has a rating of 2.7 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rakuten most frequently mention credit card, referral bonus, and family member problems. Rakuten ranks 5th among Cash Back sites.
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Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism. I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!
They never pay what you actually earned. I have yet to have a single transaction pay what was advertised. Even after purchases have been verified they just delete the payout for no reason. 100% scam!
Something has changed with buy.com. 5 years ago it was the best... now... when I look at a product... it is sourced from a different place every other day. One day buy.com fulfills it, next day adorama. There was a coupon offered... good until June 15th. Its June 12 and the coupon is gone. Something is fishy.
Date of experience: June 12, 2011
Someone told me about this Ebates App, and now I am telling you! Money back on every purchase! No minimum purchase, percent cash back varies from store to store, many stores where you already shop. Get cash back on every purchase. Checks mailed to you periodically. Whatcha waitin for? Sign up for this free app and start getting paid to shop! Are you kidding me?
Date of experience: February 24, 2016
I purchased a DS4 controller via Rakuten from Shopto, I paid on the 8th Dec, it was supposedly dispatched on the 10th, It still hasn't arrived. I contacted Rakuten via their customers services (a misnomer if ever there was one) and received an automated reply promising a response in 24 hours, 72 hours later and still no response.
Once Rakuten have your money, they are not in the least interested, this was my first experience buying through them, needless to say it will also be my last.
I would avoid using Rakuten, at any cost.
Tip for consumers:
Stay safe, stay away from Rakuten.
Date of experience: December 19, 2014
I purchased a product throught a site via Ebates BUT used an additional coupon that was not from the Ebates site which (I) unknowingly did not (know this did not) allow Ebates to receive credit for the sale. Ebates graciously gave me credit for the sale anyway but also educated me on using external coupons can compromise a cash back transaction so I know what not to do in the future! Thanks again for the help!
Date of experience: March 4, 2015
Was referred by a friend to the websites. I spend $60 at walmart using their link, and the purchase was registered by Ebate. However, my friend didn't get his $5, and I didn't get my bonus $10 gift card. Contacted the customer support, and it just says I didn't spend enough, but I did receive my 1.80 cashback out of that $60 purchase. Avoid.
Date of experience: July 20, 2017
While shopping via Ebates, I mistakenly created a second account. The next day when I realized what I had done, I contacted Customer Care via email. They got back to me the same day and resolved the issue very quickly! Just another reason why I LOVE Ebates and refer everyone I can think of to try the site!
Date of experience: May 13, 2015
I have been a member since 2012 and I have to say that Ebates has the best customer service of ANY company I have ever dealt with. Every question I have is answered promptly, efficiently and with great courtesy. I am so pleased to be a customer and I share my experience with every person I can.
Date of experience: March 5, 2015
My daughter recommended I join EBates and I am happy I did. Recently when I was making a purchase I forgot to register it on EBates so I contacted Customer Service@ Ebates. They were able to track my purchase and applied the appropriate amount to my 'cash back' account. Terrific! Thank you EBates.
Date of experience: December 31, 2016
Stay away from Ebates, rather go with Great Canadian Rebates or Shop.com. They're legit and get your cashbacks fast and automatic. Ebates customer service is HORRIBLE and cashback cheques always arrive late.
Date of experience: June 25, 2017
I am fairly new to Ebates, and thought I had went to a specific website via Ebates to place my order. As soon as I had completed my order, I realized that I had not went in via Ebates. I quickly emailed customer service and Daniela promptly explained that she could make an exception with the email confirmation of my order and took care of this in a matter of minutes. That is an excellent example of remarkable customer service, and I will not make the same mistake again. I appreciate the opportunity to use Ebates and I definitely appreciate the assistance I received from Daniela! Thank you.
Date of experience: February 7, 2015
Rakuten's cash back rewards are ALMOST perfect except for the fact that I NEVER receive my reward for my hotel stay. I always have to contact them and it's still a bit of a hassle. That's really the only problem I've ever had.
Date of experience: August 4, 2019
I bought a really cheap ASUS tablet from Rakuten. It was much cheaper than the one I was going to get at Best Buy. The tablet came without trouble so I can't comment on Rakuten's return policy but I did receive it promptly.
Date of experience: May 27, 2013
This is not about just one experience - every single time I have dealt with Ebates CS Department, I have been nothing but please. As a retail store manager, I always appreciate and try to acknowledge outstanding customer service, and Ebates has been spot on in the 4 months I've used their site!
Date of experience: March 31, 2015
I attempted to place an order with Groupon but had problems and long story short customer service placed the order for me. I wasnt sure that I got credited with Ebates for 2 items. I spoke to Alexis Rowald at Ebates customer services she was great. She checked things and then helped walk me thru so we could check it. Everything was all set. Alexis was a great representative for your customer service and made me feel glad to be a customer and that your company cared what happened to me and my issue. LOVE EBATES EVEN MORE
Date of experience: October 10, 2014
EBATES is a wonderful way to get paid for shopping! Then you can shop some more! EBATES has never failed to respond in an extremely fast cordial way. When I ordered and thought I was in the EBATES app but realized in a few days I wasn't they made it good anyway. You can shop at Walmart Kmart Sears eBay Amazon almost anywhere and get paid to shop! Try it! Tell them I sent you then I will make more! Then refer your friends and you will too!
Date of experience: March 21, 2016
When my rebate was not credited to my acct, I requested they research it. Even over a wkd, they communicated with me. Within days I received my rebate. Alexis kept me informed, was courteous, and most important, competent.
Date of experience: May 14, 2015
I'm a little disappointed that the money earned is only paid periodically and if I don't use this site, I seem to lose what I've earned. It's fun to think I'm going to get cash back so I continue to use it whenever I can but the prices aren't always the best and stock availability is limited.
Date of experience: July 31, 2019
I always try to buy some things in order to have a cashback. However, not every shop provides me with this feature and I always have to apply to special services which provide me with cashback. I've already tired of the service which I got used to used for getting my cashback, thus I had to change it. I applied to this company and I searched for a hour in order to understand the mechanics of getting cashback here and find stores, which provide me with cahsback. I'm really delighted by the communication with this service, it offers great cashback.
Date of experience: November 18, 2021
Since I recently wrote a review critiquing another rebate app I felt like I should write one for Ebates as I have also used them. While not perfect, after I figured out how they work I have had good luck with them, even when a transaction didn't seem to go through all I had to do was send them a quick email and I had an equally quick response and the issue was resolved. This has happened more than once and I even found a number to call them which I wasn't able to do with another app. I continue to use them and I'm willing to wait to receive my money quarterly as there is very little effort involved in the process.
Date of experience: December 11, 2017
We earned over $300 by 2nd month, Were shopping a lot online and they have incredible cash back offers, They have a professional staff with great support
Sign up with our invite link for a $10 bonus when you shop $25+ through Ebates https://go.ebat.es/rNWhrHPsEP
Tip for consumers:
Always shop through Ebates
Date of experience: December 24, 2018
I had an issue with an ebates order and ebates helped me fix it in a way that saved me alot of time.
PS: the star rating on the system is not working.; it only says 1 star, but it should be 5 stars. I tried to click on the 5 stars but it wasn't working and there seems to be a system error. Thank you.
Date of experience: June 15, 2015
I had a very pleasant experience, I was at fault and didn't realize my purchase at target wouldn't qualify. Ebates was super fast at replying and credited me anyways. Amazing costumer service and I will recommend many friends and family!
Date of experience: October 17, 2016
I had -mailed customer service a few weeks back telling them that I hadn't received my check though I had received an e-mail saying the check was in the mail. I received a response from Alexis in a very timely manner and she said she would check on it and get back to me. She asked me to wait a month and get back to her if I still have not received it. Since I never did receive the check, I sent another e-mail yesterday and got a response today telling me that they would void the first check and mail me another one on the 9th of May. Both times I contacted Alexis, I received a response quickly and she was very helpful to me in resolving this problem. I was very pleased with the service she provided.
Date of experience: March 26, 2015
I first heard about ebates through a friend since I shop ALOT online, especially for the holidays. It was great for awhile. Then when I didn't deposit my check & missed the dates to deposit one & never got the rest. I told them & they reissued me a new one. I never got them. 3 missing checks became 2 missing check became 1 missing check. After 4 tries of email tag saying the same thing & taking the one check I got they withdrew it from my account & charged me a $12 fee!? They keeo saying they will reissue it, I have yet got anything. Fun until they reissue it & it seems they just don't want to.
Date of experience: April 9, 2017
I booked several hotel rooms for my vacation with rakitin I have been back from that trip for over 90 days and still have not received my cash back. They said it should I've only taken 60 days so I don't know what they're doing I uploaded my receipts and still nothing. I ordered a smartphone through Samsung using the racket insight and once again I had to file a missing cashback rackets and emailed me and asked me to send them a copy of my order so I sent them my invoice and then they sent me an email saying they could take 45 days they needed to contact Samsung. I said on my invoice I don't know why they need to contact Samsung and why it will take so long oh. I know they have issues when it comes to giving people money back on big purchases. Now when I order from Walmart they will give me my $2 instantly but when it comes to hundreds of dollars, crickets.
Date of experience: October 9, 2021
Rakuten is the new Ebates! Rakuten is the premier Cash Back shopping site that pays you. Join today and start earning Cash Back at your favorite stores. How does it work? We pay members Cash Back when they shop at over 2,500 stores, plus find them the best deals and coupons. With over 12 million members and $1 billion in Cash Back paid out, Rakuten is the easiest and most rewarding way to shop. Become a member today and start shopping smarter. Follow us for the latest sales, member-exclusive offers and more.
Ebates is the pioneer and leader of online Cash Back Shopping. The company was founded in 1998 by two Deputy District Attorneys in Silicon Valley who used to prosecute online fraud & identity theft before starting Ebates (so you can be sure we are very into secure online transactions!). So go ahead, sign up and start shopping now. Joining Ebates is always free - you'll never pay us anything. And four times a year or more, we'll mail you a Big Fat Check, or transfer the money to your PayPal account if you'd prefer. We can even send the money to your favorite charity. All 100% free.
